GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-10664916) - 2018 - crc - 9/15/17
OnStar 383
OnStar
OnStar Overview
OnStar Overview . . . . . . . . . . . . . 383
OnStar Services
Emergency . . . . . . . . . . . . . . . . . . . 384
Security . . . . . . . . . . . . . . . . . . . . . . 385
Navigation . . . . . . . . . . . . . . . . . . . . 385
Connections . . . . . . . . . . . . . . . . . . 386
Diagnostics . . . . . . . . . . . . . . . . . . . 388
OnStar Additional Information
OnStar AdditionalInformation . . . . . . . . . . . . . . . . . . 389
OnStar Overview
=Voice Command Button
QBlue OnStar Button
>Red Emergency Button
This vehicle may be equipped with a
comprehensive, in-vehicle system
that can connect to an OnStar
Advisor for Emergency, Security,
Navigation, Connections, and
Diagnostics Services. OnStar
services may require a paid service
plan and data plan. OnStar requires
the vehicle battery and electrical
system, cellular service, and GPS
satellite signals to be available and
operating. OnStar acts as a link to
existing emergency service
providers. OnStar may collect
information about you and your
vehicle, including location
information. See OnStar User Terms, Privacy Statement, and
Software Terms for more details
including system limitations at
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
The OnStar system status light is
next to the OnStar buttons. If the
status light is:
.
Solid Green: System is ready.
. Flashing Green: On a call.
. Red: Indicates a problem.
. Off: System is active. Press
Q
twice to speak with an OnStar
Advisor.
Press
Qor call 1-888-4ONSTAR
(1-888-466-7827) to speak to an
Advisor.
Functionality of the Voice Command
button may vary by vehicle and
region.
GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-10664916) - 2018 - crc - 9/15/17
OnStar 385
Security
If equipped, OnStar provides these
services:
.With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block,
if equipped, OnStar can block
the engine from being restarted.
. With Stolen Vehicle Slowdown,
if equipped, OnStar can work
with law enforcement to
gradually slow the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the
vehicle.
Navigation
OnStar navigation requires a
specific OnStar service plan.
Press
Qto receive Turn-by-Turn
directions or have them sent to the
vehicle’s navigation screen,
if equipped.
Turn-by-Turn Navigation
1. PressQto connect to an
Advisor.
2. Request directions to be downloaded to the vehicle.
3. Follow the voice-guided commands.
Using Voice Commands
During a Planned Route
Functionality of the Voice Command
button may vary by vehicle and
region. For some vehicles, press
=
to open the OnStar app on the
infotainment display. For other
vehicles press
=as follows. Cancel Route
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Cancel route.” System
responds: “Do you want to
cancel directions?”
3. Say “Yes.”System responds:
“OK, request completed, thank
you, goodbye.”
Route Preview
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Route preview.” System
responds with the next three
maneuvers.
Repeat
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Repeat.” System
responds with the last direction
given, then responds with
“OnStar ready,” then a tone.
GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-10664916) - 2018 - crc - 9/15/17
386 OnStar
Get My Destination1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Get my destination.”
System responds with the
address and distance to the
destination, then responds with
“OnStar ready,” then a tone.
Send Destination to Vehicle
Directions can be sent to the
vehicle’s navigation screen,
if equipped.
Press
Q, then ask the Advisor to
download directions to the vehicle’s
navigation system, if equipped. After
the call ends, the navigation screen
will provide prompts to begin driving
directions. Routes that are sent to
the navigation screen can only be
canceled through the navigation
system.
See www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Connections
The following OnStar services help
with staying connected.
For coverage maps, see
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Ensuring Security
. Change the default passwords
for the Wi-Fi hotspot and
myGMC mobile application.
Make these passwords different
from each other and use a
combination of letters, numbers,
and symbols to increase the
security.
. Change the default name of the
SSID (Service Set Identifier).
This is your network’s name that
is visible to other wireless
devices. Choose a unique name
and avoid family names or
vehicle descriptions.
OnStar Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in
Wi-Fi hotspot that provides access
to the Internet and web content at 4G LTE speed. Up to seven mobile
devices can be connected. A data
plan is required. Use the in-vehicle
controls only when it is safe to
do so.
1. To retrieve Wi-Fi hotspot information, press
=to open
the OnStar app on the
infotainment display, then
select Wi-Fi Hotspot. On some
vehicles, touch Wi-Fi or Wi-Fi
Settings on the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID),
password, and on some
vehicles, the connection type
(no Internet connection, 3G,
4G, 4G LTE), and signal quality
(poor, good, excellent).
3. To change the SSID or password, press
Qor call
1-888-4ONSTAR to connect
with an Advisor. On some
vehicles, the SSID and
password can be changed in
the Wi-Fi Hotspot menu.
GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-10664916) - 2018 - crc - 9/15/17
OnStar 391
Global Positioning
System (GPS)
.Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals
are not available, the OnStar
system should still operate to
call OnStar. However, OnStar
could have difficulty identifying
the exact location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to
the vehicle. Do not place items over or near the antenna to prevent
blocking cellular and GPS signal
reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage
or the cellular network has reached
maximum capacity, this message
may come on. Press
Qto try the
call again or try again after driving a
few miles into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features
to function properly. These systems
may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated
into the electrical architecture of the
vehicle. Do not add any electrical
equipment. Added electrical equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
OnStar Hands-Free Calling name
tags, saved navigation destinations,
or pre-set radio stations. Neither
OnStar nor GM is responsible for
any affected or erased data or
settings. These updates or changes
may also collect personal
information. Such collection is
described in the OnStar privacy
statement or separately disclosed at
the time of installation. These
updates or changes may also cause
a system to automatically
communicate with GM servers to
collect information about vehicle
GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-10664916) - 2018 - crc - 9/15/17
OnStar 393
should be available at ftp://
ftp.info-zip.org/pub/infozip/
license.html indefinitely.
Copyright (c) 1990-2005 Info-ZIP. All
rights reserved.
For the purposes of this copyright
and license,“Info-ZIP”is defined as
the following set of individuals:
Mark Adler, John Bush, Karl Davis,
Harald Denker, Jean-Michel Dubois,
Jean-loup Gailly, Hunter Goatley, Ed
Gordon, Ian Gorman, Chris
Herborth, Dirk Haase, Greg Hartwig,
Robert Heath, Jonathan Hudson,
Paul Kienitz, David Kirschbaum,
Johnny Lee, Onno van der Linden,
Igor Mandrichenko, Steve P. Miller,
Sergio Monesi, Keith Owens,
George Petrov, Greg Roelofs, Kai
Uwe Rommel, Steve Salisbury,
Dave Smith, Steven M. Schweda,
Christian Spieler, Cosmin Truta,
Antoine Verheijen, Paul von Behren,
Rich Wales, Mike White.
This software is provided “as is,”
without warranty of any kind,
express or implied. In no event shall
Info-ZIP or its contributors be held liable for any direct, indirect,
incidental, special or consequential
damages arising out of the use of or
inability to use this software.
Permission is granted to anyone to
use this software for any purpose,
including commercial applications,
and to alter it and redistribute it
freely, subject to the following
restrictions:
1. Redistributions of source code must retain the above copyright
notice, definition, disclaimer,
and this list of conditions.
2. Redistributions in binary form (compiled executables) must
reproduce the above copyright
notice, definition, disclaimer,
and this list of conditions in
documentation and/or other
materials provided with the
distribution. The sole exception
to this condition is redistribution
of a standard UnZipSFX binary
(including SFXWiz) as part of a
self-extracting archive; that is
permitted without inclusion of
this license, as long as the normal SFX banner has not
been removed from the binary
or disabled.
3. Altered versions–including, but not limited to, ports to new
operating systems, existing
ports with new graphical
interfaces, and dynamic,
shared, or static library
versions–must be plainly
marked as such and must not
be misrepresented as being
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Info-ZIP releases–including,
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versions are further prohibited
from misrepresentative use of
the Zip-Bugs or Info-ZIP e-mail
addresses or of the
Info-ZIP URL(s).
GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-10664916) - 2018 - crc - 9/15/17
Index 395
IndexA
About Driving the Vehicle . . . . . . . . . 2
Accessories andModifications . . . . . . . . . . . . . . . . . . 261
Accessory Power . . . . . . . . . . . . . . . 192
Add-On Electrical Equipment . . . 257
Additional Information
OnStar . . . . . . . . . . . . . . . . . . . . . . . 389
Additional Maintenance and Care . . . . . . . . . . . . . . . . . . . . . . 358
Adjustments Lumbar, Front Seats . . . . . . . . . . . . 59
Air Cleaner/Filter, Engine . . . . . . . 274
Air Conditioning . . . . . . . . . . . 160, 162
Air Filter, Passenger Compartment . . . . . . . . . . . . . . . . . 165
Air Vents . . . . . . . . . . . . . . . . . . . . . . . 165
Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . . . 87
How Does an Airbag
Restrain? . . . . . . . . . . . . . . . . . . . . . 80
Passenger Sensing System . . . . 82
What Makes an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 80
What Will You See after an Airbag Inflates? . . . . . . . . . . . . . . . 81
When Should an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 79 Airbag System (cont'd)
Where Are the Airbags? . . . . . . . . 78
Airbags Adding Equipment to the
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . 86
Passenger Status Indicator . . . 126
Readiness Light . . . . . . . . . . . . . . 126
Servicing Airbag-Equipped Vehicles . . . . . . . . . . . . . . . . . . . . . . . 86
System Check . . . . . . . . . . . . . . . . . . 76
Alarm Vehicle Security . . . . . . . . . . . . . . . . 46
Alert Lane Change . . . . . . . . . . . . . . . . . 232
Side Blind Zone (SBZA) . . . . . . 232
All-Season Tires . . . . . . . . . . . . . . . . 301
All-Wheel Drive . . . . . . . . . . . . 209, 285
Antilock Brake System (ABS) . . . 210 Warning Light . . . . . . . . . . . . . . . . . 131
Appearance Care Exterior . . . . . . . . . . . . . . . . . . . . . . . 341
Interior . . . . . . . . . . . . . . . . . . . . . . . . 346
Assistance Program,
Roadside . . . . . . . . . . . . . . . . . . . . . . 373
Assistance Systems for Driving . . . . . . . . . . . . . . . . . . . . . . . . 228
Assistance Systems for Parking and Backing . . . . . . . . . . 223
GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-10664916) - 2018 - crc - 9/15/17
396 Index
AutomaticDimming Mirrors . . . . . . . . . . . . . . . . 50
Door Locks . . . . . . . . . . . . . . . . . . . . . 39
Forward Braking . . . . . . . . . . . . . . 231
Headlamp System . . . . . . . . . . . . 154
Transmission . . . . . . . . . . . . . . . . . 204
Transmission Fluid . . . . . . . . . . . 274
Automatic Transmission Manual Mode . . . . . . . . . . . . . . . . . 208
B
BatteryExterior Lighting BatterySaver . . . . . . . . . . . . . . . . . . . . . . . 158
Load Management . . . . . . . . . . . . 158
Power Protection . . . . . . . . . . . . . 158
Battery - North America . . . . 284, 335
Biodiesel . . . . . . . . . . . . . . . . . . . . . . . 241
Blade Replacement, Wiper . . . . . 286
Brake Parking, Electric . . . . . . . . . . . . . . 210
System Warning Light . . . . . . . . 129
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . 282 Antilock . . . . . . . . . . . . . . . . . . . . . . . 210
Assist . . . . . . . . . . . . . . . . . . . . . . . . . 212
Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . 283
Braking . . . . . . . . . . . . . . . . . . . . . . . . . 171 Automatic Forward . . . . . . . . . . . 231 Break-In, New Vehicle . . . . . . . . . . 185
Bulb Replacement
Front Turn Signal Lamps . . . . . 289
Halogen Bulbs . . . . . . . . . . . . . . . . 289
Headlamp Aiming . . . . . . . . . . . . . 289
Headlamps . . . . . . . . . . . . . . . . . . . 289
High Intensity Discharge(HID) Lighting . . . . . . . . . . . . . . . 289
License Plate Lamps . . . . . . . . . 291
Taillamps . . . . . . . . . . . . . . . . . . . . . 290
Buying New Tires . . . . . . . . . . . . . . . 315
C
Calibration . . . . . . . . . . . . . . . . . . . . . . 113
California
Fuel Requirements . . . . . . . . . . . 237
Perchlorate MaterialsRequirements . . . . . . . . . . . . . . . 261
California Proposition
65 Warning . . . . . . . . . .260, 284, 335, Back Cover
Canadian Vehicle Owners . . . . . . . . 2
Capacities and Specifications . . . . . . . . . . . . . . . . . 366
Carbon Monoxide
Engine Exhaust . . . . . . . . . . . . . . . 196
Liftgate . . . . . . . . . . . . . . . . . . . . . . . . . 41 Carbon Monoxide (cont'd)
Winter Driving . . . . . . . . . . . . . . . . 179
Cargo Cover . . . . . . . . . . . . . . . . . . . . . . . . . 107
Tie-Downs . . . . . . . . . . . . . . . . . . . . 108
Caution, Danger, and Warning . . . . 3
Center Console Storage . . . . . . . . 106
Chains, Tire . . . . . . . . . . . . . . . . . . . . 320
Charging Wireless . . . . . . . . . . . . . . . . . . . . . . .115
Charging System Light . . . . . . . . . 127
Check Engine Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . 127
Child Restraints Infants and Young Children . . . . . 90
Lower Anchors and Tethersfor Children . . . . . . . . . . . . . . . . . . . 95
Older Children . . . . . . . . . . . . . . . . . . 88
Securing . . . . . . . . . . . . . . . . . 101, 103
Systems . . . . . . . . . . . . . . . . . . . . . . . . 92
Circuit Breakers . . . . . . . . . . . . . . . . 292
Cleaning Exterior Care . . . . . . . . . . . . . . . . . 341
Interior Care . . . . . . . . . . . . . . . . . . 346
Climate Control Systems . . . . . . . 160 Air Conditioning . . . . . . . . . . . . . . 160
Dual Automatic . . . . . . . . . . . . . . . 162
GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-10664916) - 2018 - crc - 9/15/17
Index 401
Lights (cont'd)Hill Descent Control . . . . . . . . . . 131
Lane Keep Assist . . . . . . . . . . . . . 131
Low Fuel Warning . . . . . . . . . . . . 134
Seat Belt Reminders . . . . . . . . . . 125
Security . . . . . . . . . . . . . . . . . . . . . . 135
Service Electric Parking
Brake . . . . . . . . . . . . . . . . . . . . . . . 130
StabiliTrak OFF . . . . . . . . . . . . . . . 132
Tire Pressure . . . . . . . . . . . . . . . . . 133
Tow/Haul Mode . . . . . . . . . . . . . . . 131
Traction Control System
(TCS)/StabiliTrak . . . . . . . . . . . . 132
Traction Off . . . . . . . . . . . . . . . . . . . 132
Wait to Start . . . . . . . . . . . . . . . . . . 133
Locks Automatic Door . . . . . . . . . . . . . . . . . 39
Delayed Locking . . . . . . . . . . . . . . . . 39
Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Lockout Protection . . . . . . . . . . . . . . 40
Power Door . . . . . . . . . . . . . . . . . . . . . 39
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Loss of Control . . . . . . . . . . . . . . . . . 173
Low Fuel Warning Light . . . . . . . . . 134
Lower Anchors and Tethers
for Children (LATCH
System) . . . . . . . . . . . . . . . . . . . . . . . . 95 Lumbar Adjustment . . . . . . . . . . . . . . 59
Front Seats . . . . . . . . . . . . . . . . . . . . . 59
M
Maintenance
Records . . . . . . . . . . . . . . . . . . . . . . 364
Maintenance and Care
Additional . . . . . . . . . . . . . . . . . . . . . 358
Maintenance Schedule . . . . . . . . . 353 Recommended Fluids andLubricants . . . . . . . . . . . . . . . . . . . 361
Malfunction Indicator Lamp . . . . . 127
Manual Mode . . . . . . . . . . . . . . . . . . . 208
Memory Features . . . . . . . . . . . . . . . . 13
Memory Seats . . . . . . . . . . . . . . . . . . . 60
Messages Engine Power . . . . . . . . . . . . . . . . 142
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 141
Vehicle Speed . . . . . . . . . . . . . . . . 142
Mirrors Automatic Dimming . . . . . . . . . . . . . 50
Automatic Dimming
Rearview . . . . . . . . . . . . . . . . . . . . . . 50
Convex . . . . . . . . . . . . . . . . . . . . . . . . . 49
Folding . . . . . . . . . . . . . . . . . . . . . . . . . 49
Heated . . . . . . . . . . . . . . . . . . . . . . . . . 49
Manual Rearview . . . . . . . . . . . . . . . 50
Power . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Mirrors (cont'd)
Tilt in Reverse . . . . . . . . . . . . . . . . . . 50
Mirrors, Interior Rearview . . . . . . . . 50
Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . 216 Driver Control . . . . . . . . . . . . . . . . . 216
Monitor System, Tire Pressure . . . . . . . . . . . . . . . . . . . . . . 309
N
NavigationOnStar . . . . . . . . . . . . . . . . . . . . . . . 385
Net, Convenience . . . . . . . . . . . . . . 108
New Vehicle Break-In . . . . . . . . . . . 185
O
Odometer . . . . . . . . . . . . . . . . . . . . . . . 123 Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Off-Road . . . . . . . . . . . . . . . . . . . . . . . 174 Driving . . . . . . . . . . . . . . . . . . . . . . . . 174
Recovery . . . . . . . . . . . . . . . . . . . . . 173
Oil Engine . . . . . . . . . . . . . . . . . . . . . . . . 269
Engine Oil Life System . . . . . . . 273
Pressure Light . . . . . . . . . . . . . . . . 133
Older Children, Restraints . . . . . . . 88
Online Owner Center . . . . . . . . . . . 372
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . 382
OnStar Additional Information . . . . . . . . . . . . . . . . . . . . 389