2018 GMC TERRAIN service

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-10664916) - 2018 - crc - 9/15/17
386 OnStar
Get My Destination1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Get my destination.”
System responds with the
address and distance to the
destination, then responds with
“OnStar ready,” then a tone.
Send Destination to Vehicle
Directions can be sent to the
vehicle’s navigation screen,
if equipped.
Press
Q, then ask the Advisor to
download directions to the vehicle’s
navigation system, if equipped. After
the call ends, the navigation screen
will provide prompts to begin driving
directions. Routes that are sent to
the navigation screen can only be
canceled through the navigation
system.
See www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Connections
The following OnStar services help
with staying connected.
For coverage maps, see
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Ensuring Security
. Change the default passwords
for the Wi-Fi hotspot and
myGMC mobile application.
Make these passwords different
from each other and use a
combination of letters, numbers,
and symbols to increase the
security.
. Change the default name of the
SSID (Service Set Identifier).
This is your network’s name that
is visible to other wireless
devices. Choose a unique name
and avoid family names or
vehicle descriptions.
OnStar Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in
Wi-Fi hotspot that provides access
to the Internet and web content at 4G LTE speed. Up to seven mobile
devices can be connected. A data
plan is required. Use the in-vehicle
controls only when it is safe to
do so.
1. To retrieve Wi-Fi hotspot information, press
=to open
the OnStar app on the
infotainment display, then
select Wi-Fi Hotspot. On some
vehicles, touch Wi-Fi or Wi-Fi
Settings on the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID),
password, and on some
vehicles, the connection type
(no Internet connection, 3G,
4G, 4G LTE), and signal quality
(poor, good, excellent).
3. To change the SSID or password, press
Qor call
1-888-4ONSTAR to connect
with an Advisor. On some
vehicles, the SSID and
password can be changed in
the Wi-Fi Hotspot menu.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-10664916) - 2018 - crc - 9/15/17
OnStar 387
After initial set-up, your vehicle’s
Wi-Fi hotspot will connect
automatically to your mobile
devices. Manage data usage by
turning Wi-Fi on or off on your
mobile device, using the myGMC
mobile app, or by contacting an
OnStar Advisor. On some vehicles,
Wi-Fi can also be managed from the
Wi-Fi Hotspot menu.
MyGMC Mobile App (If Available)
Download the myGMC mobile app
to compatible Apple and Android
smartphones. GMC users can
access the following services from a
smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps.
. Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle. .
Locate the vehicle on a map
(U.S. market only).
. Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
. Locate a dealer and schedule
service.
. Request roadside assistance.
. Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with GMC on social
media.
For myGMC mobile app information
and compatibility, see my.gmc.com.
An active OnStar service,
compatible device, factory-installed
remote start, and power locks are
required. Data rates apply. See
onstar.com for details and system
limitations.
Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
OnStar AtYourService
OnStar Advisors can provide offers
from restaurants and retailers on
your route, help locate hotels,
or book a room. These services
vary by market.
OnStar Hands-Free Calling
Make and receive calls with the
built-in wireless calling service,
which requires available minutes.
Functionality of the Voice Command
button may vary by vehicle and
region. For some vehicles, press
=
to open the OnStar app on the
infotainment display, then select
Hands-Free calling. For other
vehicles press
=as follows.
Make a Call
1. Press
=. System responds:
“OnStar ready.”
2. Say “Call.”System responds:
“Call. Please say the name or
number to call.”

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-10664916) - 2018 - crc - 9/15/17
388 OnStar
3. Say the entire number withoutpausing, including a “1”and the
area code. System responds:
“OK, calling.”
Calling 911 Emergency
1. Press=. System responds:
“OnStar ready.”
2. Say “Call.”System responds:
“Call. Please say the name or
number to call.”
3. Say “911”without pausing.
System responds: “911.”
4. Say “Call.”System responds:
“OK, dialing 911.”
Retrieve My Number
1. Press=. System responds:
“OnStar ready.”
2. Say “My number.” System
responds: “Your OnStar
Hands-Free Calling number is,”
then says the number.
End a Call
Press=. System responds: “Call
ended.”
Verify Minutes and Expiration
Press=and say “Minutes” then
“Verify” to check how many minutes
remain and their expiration date.
Diagnostics
By monitoring and reporting on the
vehicle’s key systems, OnStar
Advanced Diagnostics provides a
way to keep up on maintenance.
Capabilities vary by model. See
www.onstar.com for details and
system limitations. Message and
data rates may apply. Advanced
Diagnostics requires an active
OnStar paid service plan, e-mail
address on file, and enrollment in
Advanced Diagnostics.
Includes:
. Diagnostic Alerts: Set
preferences to receive real-time
e-mails, texts, or monthly reports
of the vehicle’s health. Or
press
Qto have an Advisor
initiate a remote diagnostic
report. .
Proactive Alerts: Receive a
real-time e-mail or text message
regarding potential issues with
key vehicle components, such
as the battery, fuel system,
or starter system. Alerts for
potential issues appear on the
infotainment display. Proactive
Alerts are designed to help
predict specific types of issues
based on information collected
from the vehicle. Other factors
may affect vehicle performance.
Not all issues will deliver alerts.
In some cases, a dealer service
check may be required to
confirm the accuracy of the
alerts.
. Dealer Maintenance Notification:
Have the vehicle notify your
preferred dealer when it is time
for maintenance. Your dealer will
then contact you to set up an
appointment.
To begin, pressQto speak to an
Advisor, or see www.onstar.com.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-10664916) - 2018 - crc - 9/15/17
OnStar 389
OnStar Additional
Information
OnStar Smart Driver
OnStar Smart Driver provides
information about driving behavior to
help maximize overall vehicle
performance, reduce wear and tear,
and enhance fuel efficiency. An
Insurance Discounts Eligibility
feature is also offered within OnStar
Smart Driver. See www.onstar.com
for details regarding vehicle
eligibility and system limitations.
OnStar, General Motors, and their
affiliates are not insurance
providers. Obtain insurance only
from licensed insurance providers.
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
.Prior to vehicle purchase.
Press
Qto set up an account.
. With the OnStar Basic Plan,
every 60 days. .
After change in ownership and
at 90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor
can cancel or change account
information.
Selling/Transferring the
Vehicle
Call 1-888-4ONSTAR
(1-888-466-7827) immediately to
terminate your OnStar services if
the vehicle is disposed of, sold,
transferred, or if the lease ends.
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Advanced Vehicle Diagnostics,
Remote Services, Roadside
Assistance, Turn-by-Turn
Navigation, and Hands-Free Calling
are available on most vehicles. Not
all OnStar services are available
everywhere or on all vehicles. For
more information, a full description
of OnStar services, system
limitations, and OnStar User Terms,
Privacy Statement, and Software
Terms:
.
Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080.
. Press
Qto speak with an
Advisor.
OnStar services cannot work unless
the vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area. The wireless service
provider must also have coverage,
network capacity, reception, and
technology compatible with OnStar

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-10664916) - 2018 - crc - 9/15/17
390 OnStar
services. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar services may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar services may
not work. Other problems beyond
the control of OnStar—such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage
to the vehicle in a crash, or wireless
phone network congestion or
jamming —may prevent service.
See Radio Frequency Statement
0 379.
Services for People with
Disabilities
Advisors provide services to help
with physical disabilities and
medical conditions. Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle
access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues
OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for 10 days
without an ignition cycle. If the
vehicle has not been started for
10 days, OnStar can contact
Roadside Assistance or a locksmith
to help gain access to the vehicle.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-10664916) - 2018 - crc - 9/15/17
OnStar 391
Global Positioning
System (GPS)
.Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals
are not available, the OnStar
system should still operate to
call OnStar. However, OnStar
could have difficulty identifying
the exact location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to
the vehicle. Do not place items over or near the antenna to prevent
blocking cellular and GPS signal
reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage
or the cellular network has reached
maximum capacity, this message
may come on. Press
Qto try the
call again or try again after driving a
few miles into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features
to function properly. These systems
may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated
into the electrical architecture of the
vehicle. Do not add any electrical
equipment. Added electrical equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
OnStar Hands-Free Calling name
tags, saved navigation destinations,
or pre-set radio stations. Neither
OnStar nor GM is responsible for
any affected or erased data or
settings. These updates or changes
may also collect personal
information. Such collection is
described in the OnStar privacy
statement or separately disclosed at
the time of installation. These
updates or changes may also cause
a system to automatically
communicate with GM servers to
collect information about vehicle

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-10664916) - 2018 - crc - 9/15/17
Index 397
Climate Control Systems (cont'd)Heating . . . . . . . . . . . . . . . . . . . . . . . 160
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Cluster, Instrument . . . . . . . . . . . . . 119
Cold Weather Operation . . . . . . . . 242
Collision Damage Repair . . . . . . . 376
Compact Spare Tire . . . . . . . . . . . . 334
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . 106
Compass . . . . . . . . . . . . . . . . . . . . . . . 113
Compressor Kit, Tire Sealant . . . 322
Connections OnStar . . . . . . . . . . . . . . . . . . . . . . . 386
Control
Hill Descent . . . . . . . . . . . . . . . . . . 216
Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 213
Control Light
Hill Descent . . . . . . . . . . . . . . . . . . 131
Control of a Vehicle . . . . . . . . . . . . . 171
Convenience Net . . . . . . . . . . . . . . . 108
Convex Mirrors . . . . . . . . . . . . . . . . . . 49
Coolant Engine Temperature Gauge . . 124
Cooling . . . . . . . . . . . . . . . . . . . . 160, 162
Cooling System . . . . . . . . . . . . . . . . . 276
Courtesy Lamps . . . . . . . . . . . . . . . . 156 Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . . 375
Cover Cargo . . . . . . . . . . . . . . . . . . . . . . . . . 107
Cruise Control . . . . . . . . . . . . . . . . . . 220 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Cupholders . . . . . . . . . . . . . . . . . . . . . 106
Customer Assistance . . . . . . . . . . . 372
Offices . . . . . . . . . . . . . . . . . . . . . . . . 371
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 372
Customer Information Service PublicationsOrdering Information . . . . . . . . 378
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 369
D
Damage Repair, Collision . . . . . . . 376
Danger, Warning, and Caution . . . . 3
Data Collection
Infotainment System . . . . . . . . . . 382
OnStar . . . . . . . . . . . . . . . . . . . . . . . 382
Data Recorders, Event . . . . . . . . . 381
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 153
Defensive Driving . . . . . . . . . . . . . . . 171
Delayed Locking . . . . . . . . . . . . . . . . . 39 Diagnostics
OnStar . . . . . . . . . . . . . . . . . . . . . . . 388
Diesel Exhaust Fluid . . . . . . . . 27, 198
Diesel Exhaust Fluid (DEF) Warning Light . . . . . . . . . . . . . . . . . 134
Diesel Particulate Filter . . . . . . . . . 197
Distracted Driving . . . . . . . . . . . . . . . 170
Dome Lamps . . . . . . . . . . . . . . . . . . . 156
Door Delayed Locking . . . . . . . . . . . . . . . . 39
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Power Locks . . . . . . . . . . . . . . . . . . . . 39
Drive Belt Routing, Engine . . . . . . 368
Drive Systems All-Wheel Drive . . . . . . . . . . 209, 285
Driver Assistance Systems . . . . . 222
Driver Behavior . . . . . . . . . . . . . . . . . 169
Driver Information
Center (DIC) . . . . . . . . . . . . . . . . . . 136
Driver Mode Control . . . . . . . . . . . . 216
Driving Assistance Systems . . . . . . . . . . 228
Characteristics andTowing Tips . . . . . . . . . . . . . . . . . 251
Defensive . . . . . . . . . . . . . . . . . . . . . 171
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 171
Environment . . . . . . . . . . . . . . . . . . 170
For Better Fuel Economy . . . . . . . 26

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-10664916) - 2018 - crc - 9/15/17
Index 399
Frequency StatementRadio . . . . . . . . . . . . . . . . . . . . . . . . . 379
Front Fog Lamp Light . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Front Seats Adjustment . . . . . . . . . . . . . . . . . . . . . 58
Heated and Ventilated . . . . . . . . . . 63
Front Turn Signal Lamps . . . . . . . 289
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236 Additives . . . . . . . . . . . . . . . . . . . . . 238
Biodiesel . . . . . . . . . . . . . . . . . . . . . 241
Cold Weather Operation . . . . . . 242
Diesel Engines . . . . . . . . . . . . . . . 238
Economy Driving . . . . . . . . . . . . . . . 26
Filling a Portable FuelContainer . . . . . . . . . . . . . . . . . . . 250
Filling the Tank . . . . . . . . . . 247, 248
Filter Replacement . . . . . . . . . . . 246
Foreign Countries . . . . . . . . . . . . 238
Gauge . . . . . . . . . . . . . . . . . . . . . . . . 123
Low Fuel Warning Light . . . . . . . 134
Requirements, California . . . . . 237
Running out of Fuel . . . . . . . . . . . 246
Water in Fuel . . . . . . . . . . . . . . . . . 243
What to Use in Canada and Mexico . . . . . . . . . . . . . . . . . . . . . . 240
What to Use in the U.S. . . . . . . 239
Fuel for Diesel Engines . . . . . . . . . 238 Fuses
Engine Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 293
Fuses and Circuit Breakers . . . 292
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 296
Rear Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 298
G
Garage Door Opener . . . . . . . . . . . 147Programming . . . . . . . . . . . . . . . . . 147
Gas Strut(s) . . . . . . . . . . . . . . . . . . . . 287
Gauges Engine CoolantTemperature . . . . . . . . . . . . . . . . 124
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Odometer . . . . . . . . . . . . . . . . . . . . . 123
Speedometer . . . . . . . . . . . . . . . . . 123
Tachometer . . . . . . . . . . . . . . . . . . . 123
Trip Odometer . . . . . . . . . . . . . . . . 123
Warning Lights and
Indicators . . . . . . . . . . . . . . . . . . . .118
General Information Service and Maintenance . . . . . 351
Towing . . . . . . . . . . . . . . . . . . . . . . . . 251
Vehicle Care . . . . . . . . . . . . . . . . . . 260
Glove Box . . . . . . . . . . . . . . . . . . . . . . 106 GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . 373
H
Halogen Bulbs . . . . . . . . . . . . . . . . . . 289
Hazard Warning Flashers . . . . . . . 154
Head Restraints . . . . . . . . . . . . . . . . . 56
Headlamps
Aiming . . . . . . . . . . . . . . . . . . . . . . . . 289
Automatic . . . . . . . . . . . . . . . . . . . . . 154
Bulb Replacement . . . . . . . . . . . . 289
Daytime RunningLamps (DRL) . . . . . . . . . . . . . . . . 153
Flash-to-Pass . . . . . . . . . . . . . . . . . 153
High Intensity Discharge (HID) Lighting . . . . . . . . . . . . . . . 289
High-Beam On Light . . . . . . . . . . 135
High/Low Beam Changer . . . . . 153
Lamps On Reminder . . . . . . . . . 135
Heated Rear Seats . . . . . . . . . . . . . . . . . . . . . 68
Steering Wheel . . . . . . . . . . . . . . . . 111
Heated and Ventilated Front Seats . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Heated Mirrors . . . . . . . . . . . . . . . . . . . 49
Heater Engine . . . . . . . . . . . . . . . . . . . . . . . . 191
Heating . . . . . . . . . . . . . . . . . . . . 160, 162