GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-11349177) - 2018 - CRC - 10/17/17
OnStar 479
OnStar
OnStar Overview
OnStar Overview . . . . . . . . . . . . . 479
OnStar Services
Emergency . . . . . . . . . . . . . . . . . . . 480
Security . . . . . . . . . . . . . . . . . . . . . . 481
Navigation . . . . . . . . . . . . . . . . . . . . 481
Connections . . . . . . . . . . . . . . . . . . 482
Diagnostics . . . . . . . . . . . . . . . . . . . 484
OnStar Additional Information
OnStar AdditionalInformation . . . . . . . . . . . . . . . . . . 485
OnStar Overview
=Voice Command Button
QBlue OnStar Button
>Red Emergency Button
This vehicle may be equipped with a
comprehensive, in-vehicle system
that can connect to an OnStar
Advisor for Emergency, Security,
Navigation, Connections, and
Diagnostics Services. OnStar
services may require a paid service
plan and data plan. OnStar requires
the vehicle battery and electrical
system, cellular service, and GPS
satellite signals to be available and
operating. OnStar acts as a link to
existing emergency service
providers. OnStar may collect
information about you and your vehicle, including location
information. See OnStar User
Terms, Privacy Statement, and
Software Terms for more details
including system limitations at
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
The OnStar system status light is
next to the OnStar buttons. If the
status light is:
.
Solid Green: System is ready.
. Flashing Green: On a call.
. Red: Indicates a problem.
. Off: System is active. Press
Q
twice to speak with an OnStar
Advisor.
Press
Qor call 1-888-4ONSTAR
(1-888-466-7827) to speak to an
Advisor.
Functionality of the Voice Command
button may vary by vehicle and
region.
GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
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OnStar 481
Security
If equipped, OnStar provides these
services:
.With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block,
if equipped, OnStar can block
the engine from being restarted.
. With Stolen Vehicle Slowdown,
if equipped, OnStar can work
with law enforcement to
gradually slow the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the
vehicle.
Navigation
OnStar navigation requires a
specific OnStar service plan. Press
Qto receive Turn-by-Turn
directions or have them sent to the
vehicle’s navigation screen,
if equipped.
Turn-by-Turn Navigation
1. PressQto connect to an
Advisor.
2. Request directions to be downloaded to the vehicle.
3. Follow the voice-guided commands.
Using Voice Commands
During a Planned Route
Functionality of the Voice Command
button may vary by vehicle and
region. For some vehicles, press
=
to open the OnStar app on the
infotainment display. For other
vehicles press
=as follows.
Cancel Route
1. Press
=. System responds:
“OnStar ready,” then a tone. 2. Say
“Cancel route.” System
responds: “Do you want to
cancel directions?”
3. Say “Yes.”System responds:
“OK, request completed, thank
you, goodbye.”
Route Preview
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Route preview.” System
responds with the next three
maneuvers.
Repeat
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Repeat.” System
responds with the last direction
given, then responds with
“OnStar ready,” then a tone.
Get My Destination
1. Press
=. System responds:
“OnStar ready,” then a tone.
GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-11349177) - 2018 - CRC - 10/17/17
482 OnStar
2. Say“Get my destination.”
System responds with the
address and distance to the
destination, then responds with
“OnStar ready,” then a tone.
Send Destination to Vehicle
Directions can be sent to the
vehicle’s navigation screen,
if equipped.
Press
Q, then ask the Advisor to
download directions to the vehicle’s
navigation system, if equipped. After
the call ends, the navigation screen
will provide prompts to begin driving
directions. Routes that are sent to
the navigation screen can only be
canceled through the navigation
system.
See www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Connections
The following OnStar services help
with staying connected.
For coverage maps, see
www.onstar.com (U.S.) or
www.onstar.ca (Canada). Ensuring Security
.
Change the default passwords
for the Wi-Fi hotspot and
myGMC mobile application.
Make these passwords different
from each other and use a
combination of letters, numbers,
and symbols to increase the
security.
. Change the default name of the
SSID (Service Set Identifier).
This is your network’s name that
is visible to other wireless
devices. Choose a unique name
and avoid family names or
vehicle descriptions.
OnStar Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in
Wi-Fi hotspot that provides access
to the Internet and web content at
4G LTE speed. Up to seven mobile
devices can be connected. A data
plan is required. Use the in-vehicle
controls only when it is safe to
do so. 1. To retrieve Wi-Fi hotspot
information, press
=to open
the OnStar app on the
infotainment display, then
select Wi-Fi Hotspot. On some
vehicles, touch Wi-Fi or Wi-Fi
Settings on the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID),
password, and on some
vehicles, the connection type
(no Internet connection, 3G,
4G, 4G LTE), and signal quality
(poor, good, excellent).
3. To change the SSID or password, press
Qor call
1-888-4ONSTAR to connect
with an Advisor. On some
vehicles, the SSID and
password can be changed in
the Wi-Fi Hotspot menu.
After initial set-up, your vehicle’s
Wi-Fi hotspot will connect
automatically to your mobile
devices. Manage data usage by
turning Wi-Fi on or off on your
mobile device, using the myGMC
mobile app, or by contacting an
GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
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OnStar 487
Global Positioning
System (GPS)
.Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals
are not available, the OnStar
system should still operate to
call OnStar. However, OnStar
could have difficulty identifying
the exact location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to
the vehicle. Do not place items over or near the antenna to prevent
blocking cellular and GPS signal
reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage
or the cellular network has reached
maximum capacity, this message
may come on. Press
Qto try the
call again or try again after driving a
few miles into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features
to function properly. These systems
may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated
into the electrical architecture of the
vehicle. Do not add any electrical
equipment. See Add-On Electrical
Equipment 0336. Added electrical equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
OnStar Hands-Free Calling name
tags, saved navigation destinations,
or pre-set radio stations. Neither
OnStar nor GM is responsible for
any affected or erased data or
settings. These updates or changes
may also collect personal
information. Such collection is
described in the OnStar privacy
statement or separately disclosed at
the time of installation. These
updates or changes may also cause
a system to automatically
communicate with GM servers to
collect information about vehicle
GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-11349177) - 2018 - CRC - 10/17/17
OnStar 489
unzip:
This is version 2005-Feb-10 of the
Info-ZIP copyright and license.
The definitive version of this
document should be available
at ftp://ftp.info-zip.org/pub/infozip/
license.html indefinitely.
Copyright (c) 1990-2005 Info-ZIP. All
rights reserved.
For the purposes of this copyright
and license,“Info-ZIP”is defined as
the following set of individuals:
Mark Adler, John Bush, Karl Davis,
Harald Denker, Jean-Michel Dubois,
Jean-loup Gailly, Hunter Goatley, Ed
Gordon, Ian Gorman, Chris
Herborth, Dirk Haase, Greg Hartwig,
Robert Heath, Jonathan Hudson,
Paul Kienitz, David Kirschbaum,
Johnny Lee, Onno van der Linden,
Igor Mandrichenko, Steve P. Miller,
Sergio Monesi, Keith Owens,
George Petrov, Greg Roelofs, Kai
Uwe Rommel, Steve Salisbury,
Dave Smith, Steven M. Schweda,
Christian Spieler, Cosmin Truta,
Antoine Verheijen, Paul von Behren,
Rich Wales, Mike White. This software is provided
“as is,”
without warranty of any kind,
express or implied. In no event shall
Info-ZIP or its contributors be held
liable for any direct, indirect,
incidental, special or consequential
damages arising out of the use of or
inability to use this software.
Permission is granted to anyone to
use this software for any purpose,
including commercial applications,
and to alter it and redistribute it
freely, subject to the following
restrictions:
1. Redistributions of source code must retain the above copyright
notice, definition, disclaimer,
and this list of conditions.
2. Redistributions in binary form (compiled executables) must
reproduce the above copyright
notice, definition, disclaimer,
and this list of conditions in
documentation and/or other
materials provided with the
distribution. The sole exception
to this condition is redistribution
of a standard UnZipSFX binary
(including SFXWiz) as part of a self-extracting archive; that is
permitted without inclusion of
this license, as long as the
normal SFX banner has not
been removed from the binary
or disabled.
3. Altered versions–including, but not limited to, ports to new
operating systems, existing
ports with new graphical
interfaces, and dynamic,
shared, or static library
versions–must be plainly
marked as such and must not
be misrepresented as being
the original source. Such
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GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-11349177) - 2018 - CRC - 10/17/17
Index 491
IndexA
Accessories andModifications . . . . . . . . . . . . . . . . . . 343
Accessory Power . . . . . . . . . . . . . . . 260
Active Fuel Management . . . . . . . 264
Add-On Electrical Equipment . . . 336
Adding a Snow Plow or Similar Equipment . . . . . . . . . . . . . 337
Additional Information OnStar . . . . . . . . . . . . . . . . . . . . . . . 485
Additional Maintenance and Care . . . . . . . . . . . . . . . . . . . . . . 453
Adjustable Throttle and Brake Pedal . . . . . . . . . . . . . . . . . . . 256
Adjustments Lumbar, Front Seats . . . . . . . . . . . . 60
Agreements Trademarks and License . . . . . 218
Air Cleaner/Filter, Engine . . . . . . . 358
Air Conditioning . . . . . .224, 226, 228
Air Filter, Passenger
Compartment . . . . . . . . . . . . . . . . . 232
Air Vents . . . . . . . . . . . . . . . . . . . . . . . 231
Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . . . 91
How Does an AirbagRestrain? . . . . . . . . . . . . . . . . . . . . . 82
Passenger Sensing System . . . . 86 Airbag System (cont'd)
What Makes an Airbag
Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 82
What Will You See after an
Airbag Inflates? . . . . . . . . . . . . . . . 82
When Should an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 80
Where Are the Airbags? . . . . . . . . 78
Airbags
Adding Equipment to theVehicle . . . . . . . . . . . . . . . . . . . . . . . . 90
Light On-Off . . . . . . . . . . . . . . . . . . 147
On-Off Light . . . . . . . . . . . . . . . . . . 147
On-Off Switch . . . . . . . . . . . . . . . . . . 84
Passenger Status Indicator . . . 149
Readiness Light . . . . . . . . . . . . . . 147
Servicing Airbag-Equipped Vehicles . . . . . . . . . . . . . . . . . . . . . . . 90
System Check . . . . . . . . . . . . . . . . . . 77
Alarm Vehicle Security . . . . . . . . . . . . . . . . 44
All-Season Tires . . . . . . . . . . . . . . . . 389
All-Terrain Tires . . . . . . . . . . . . . . . . . 391
AM-FM Radio . . . . . . . . . . . . . . . . . . . 190
Antenna Fixed Mast . . . . . . . . . . . . . . . . . . . 194
Multi-band . . . . . . . . . . . . . . . . . . . . 194
Antilock Brake System (ABS) . . . 280
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Index 493
California (cont'd)Perchlorate Materials
Requirements . . . . . . . . . . . . . . . 343
California
Proposition
65 Warning . . . . . . . . . .343, 369, 426, Back Cover
Canadian Vehicle Owners . . . . . . . . 2
Capacities and Specifications . . . . . . . . . . . . . . . . . 461
Carbon Monoxide Engine Exhaust . . . . . . . . . . . . . . . 264
Tailgate . . . . . . . . . . . . . . . . . . . . . . . . . 43
Winter Driving . . . . . . . . . . . . . . . . 245
Cargo Tie-Downs . . . . . . . . . . . . . . . . . . . . 126
Cargo Lamp . . . . . . . . . . . . . . . . . . . . 183
Caution, Danger, and Warning . . . . 3
CD Player . . . . . . . . . . . . . . . . . . . . . . 195
Center Console Storage . . . . . . . . 125
Center High-Mounted Stoplamp (CHMSL) and
Cargo Lamp . . . . . . . . . . . . . . . . . . . 380
Center Seat . . . . . . . . . . . . . . . . . . . . . 59
Chains, Tire . . . . . . . . . . . . . . . . . . . . 413
Charging Wireless . . . . . . . . . . . . . . . . . . . . . . 134
Charging System Light . . . . . . . . . 149 Check
Engine Light (Malfunction
Indicator) . . . . . . . . . . . . . . . . . . . . 150
Ignition Transmission Lock . . . 374
Child Restraints Infants and Young Children . . . . . 94
Lower Anchors and Tethersfor Children . . . . . . . . . . . . . . . . . . . 99
Older Children . . . . . . . . . . . . . . . . . . 92
Securing . . . . . . . . . . . . . 111, 114, 115
Systems . . . . . . . . . . . . . . . . . . . . . . . . 96
Circuit Breakers . . . . . . . . . . . . . . . . 381
Cleaning Exterior Care . . . . . . . . . . . . . . . . . 435
Interior Care . . . . . . . . . . . . . . . . . . 441
Climate Control
Systems . . . . . . . . . . . . . . . . . 224, 226
Air Conditioning . . . . . . . . . 224, 226
Dual Automatic . . . . . . . . . . . . . . . 228
Heating . . . . . . . . . . . . . . . . . . 224, 226
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Cluster, Instrument . . . . . . . . . . . . . 138
Collision Damage Repair . . . . . . . 472
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . 124
Compass . . . . . . . . . . . . . . . . . . . . . . . 131
Connections OnStar . . . . . . . . . . . . . . . . . . . . . . . 482 Control
Hill Descent . . . . . . . . . . . . . . . . . . 284
Traction and Electronic
Stability . . . . . . . . . . . . . . . . . . . . . 282
Control Light Hill Descent . . . . . . . . . . . . . . . . . . 153
Control of a Vehicle . . . . . . . . . . . . . 236
Convex Mirrors . . . . . . . . . . . . . . . . . . 47
Coolant
Engine Temperature Gauge . . 144
Engine TemperatureWarning Light . . . . . . . . . . . . . . . 155
Cooling . . . . . . . . . . . . . . .224, 226, 228
Cooling System . . . . . . . . . . . . . . . . . 359
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 471
Cruise Control . . . . . . . . . . . . . . . . . . 285 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Cupholders . . . . . . . . . . . . . . . . . . . . . 124
Customer Assistance . . . . . . . . . . . 468 Offices . . . . . . . . . . . . . . . . . . . . . . . . 467
Text Telephone (TTY)
Users . . . . . . . . . . . . . . . . . . . . . . . 468
Customer Information Service Publications
Ordering Information . . . . . . . . 474
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 465
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Index 497
Lamps (cont'd)Exterior Controls . . . . . . . . . . . . . . 176
Exterior Lamps Off
Reminder . . . . . . . . . . . . . . . . . . . 178
Exterior Lighting Battery Saver . . . . . . . . . . . . . . . . . . . . . . . 185
Malfunction Indicator (Check Engine) . . . . . . . . . . . . . 150
On Reminder . . . . . . . . . . . . . . . . . 157
Reading . . . . . . . . . . . . . . . . . . . . . . 183
Lane Departure Warning (LDW) . . . . . . . . . . . . . . . . 295
Lane Departure Warning Light . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Lane Keep Assist (LKA) . . . . . . . . 297
Lane Keep Assist Light . . . . . . . . . 154
Lap Belt . . . . . . . . . . . . . . . . . . . . . . . . . 75
Lap-Shoulder Belt . . . . . . . . . . . . . . . 71
LATCH System Replacing Parts after aCrash . . . . . . . . . . . . . . . . . . . . . . . . 111
LATCH, Lower Anchors and Tethers for Children . . . . . . . . . . . . 99
LED Lighting . . . . . . . . . . . . . . . . . . . . 378
Lighting Entry . . . . . . . . . . . . . . . . . . . . . . . . . 184
Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Illumination Control . . . . . . . . . . . 182 Lighting (cont'd)
LED . . . . . . . . . . . . . . . . . . . . . . . . . . 378
Lights Airbag On-Off . . . . . . . . . . . . . . . . . 147
Airbag Readiness . . . . . . . . . . . . . 147
Antilock Brake System
(ABS) Warning . . . . . . . . . . . . . . 152
Brake System Warning . . . . . . . 152
Charging System . . . . . . . . . . . . . 149
Check Engine (Malfunction Indicator) . . . . . . . . . . . . . . . . . . . . 150
Cruise Control . . . . . . . . . . . . . . . . 158
Door Ajar . . . . . . . . . . . . . . . . . . . . . 158
Engine Coolant Temperature Warning . . . . . . . 155
Engine Oil Pressure . . . . . . . . . . 156
Flash-to-Pass . . . . . . . . . . . . . . . . . 179
Four-Wheel-Drive . . . . . . . . . . . . . 153
Front Fog Lamp . . . . . . . . . . . . . . 157
High-Beam On . . . . . . . . . . . . . . . . 157
High/Low Beam Changer . . . . . 179
Hill Descent Control . . . . . . . . . . 153
Lane Departure Warning . . . . . . 153
Lane Keep Assist . . . . . . . . . . . . . 154
Low Fuel Warning . . . . . . . . . . . . 156
Seat Belt Reminders . . . . . . . . . . 146
Security . . . . . . . . . . . . . . . . . . . . . . 157
StabiliTrak OFF . . . . . . . . . . . . . . . 154 Lights (cont'd)
Tire Pressure . . . . . . . . . . . . . . . . . 156
Tow/Haul Mode . . . . . . . . . . . . . . . 153
Traction Control System
(TCS)/StabiliTrak . . . . . . . . . . . . 155
Traction Off . . . . . . . . . . . . . . . . . . . 154
Locking Rear Axle . . . . . . . . . . . . . . 285
Locks Automatic Door . . . . . . . . . . . . . . . . . 41
Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Lockout Protection . . . . . . . . . . . . . . 42
Power Door . . . . . . . . . . . . . . . . . . . . . 41
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Loss of Control . . . . . . . . . . . . . . . . . 238
Low Fuel Warning Light . . . . . . . . . 156
Low-Profile Tires . . . . . . . . . . . . . . . . 390
Lower Anchors and Tethers for Children (LATCH
System) . . . . . . . . . . . . . . . . . . . . . . . . 99
Lumbar Adjustment . . . . . . . . . . . . . . 60 Front Seats . . . . . . . . . . . . . . . . . . . . . 60
M
MaintenanceRecords . . . . . . . . . . . . . . . . . . . . . . 459
Maintenance and Care Additional . . . . . . . . . . . . . . . . . . . . . 453
Maintenance Schedule . . . . . . . . . 448