GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-11374214) -
2018 - CRC - 2/2/18
Customer Information 323
expenses may be available. Claim
amounts should reflect actual costs
and be supported by original
receipts. See your dealer for
information.
Courtesy Rental Vehicle
For an overnight warranty repair, the
dealer may provide an available
courtesy rental vehicle or provide for
reimbursement of a rental vehicle.
Reimbursement is limited and must
be supported by original receipts as
well as a signed and completed
rental agreement and meet state/
provincial, local, and rental vehicle
provider requirements.
Requirements vary and may include
minimum age requirements,
insurance coverage, credit card, etc.
Additional fees such as fuel usage
charges, taxes, levies, usage fees,
excessive mileage, or rental usage
beyond the completion of the repair
are also your responsibility.
It may not be possible to provide a
like vehicle as a courtesy rental.Additional Program
Information
All program options, such as shuttle
service, may not be available at
every dealer. Contact your dealer
for specific availability.
General Motors reserves the right to
unilaterally modify, change,
or discontinue Courtesy
Transportation at any time and to
resolve all questions of claim
eligibility pursuant to the terms and
conditions described herein at its
sole discretion.
Collision Damage Repair
If the vehicle is involved in a
collision and it is damaged, have the
damage repaired by a qualified
technician using the proper
equipment and quality replacement
parts. Poorly performed collision
repairs diminish the vehicle resale
value, and safety performance can
be compromised in subsequent
collisions.
Collision Parts
Genuine GM Collision parts are new
parts made with the same materials
and construction methods as the
parts with which the vehicle was
originally built. Genuine GM
Collision parts are the best choice to
ensure that the vehicle's designed
appearance, durability, and safety
are preserved. The use of Genuine
GM parts can help maintain the GM
New Vehicle Limited Warranty.
Recycled original equipment parts
may also be used for repair. These
parts are typically removed from
vehicles that were total losses in
prior crashes. In most cases, the
parts being recycled are from
undamaged sections of the vehicle.
A recycled original equipment GM
part may be an acceptable choice to
maintain the vehicle's originally
designed appearance and safety
performance; however, the history of
these parts is not known. Such parts
are not covered by the GM New
Vehicle Limited Warranty, and any
related failures are not covered by
that warranty.
GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-11374214) -
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328 Customer Information
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, notify General Motors.
Call 1-800-GMC-8782
(1-800-462-8782), or write:
GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write:
General Motors of Canada
Company
Customer Care Centre,
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Vehicle Data
Recording and
Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven. For example, the
vehicle uses computer modules to
monitor and control engine and
transmission performance, to
monitor the conditions for airbag
deployment and deploy them in a
crash, and, if equipped, to provide
antilock braking to help the driver
control the vehicle. These modules
may store data to help the dealer
technician service the vehicle.
Some modules may also store data
about how the vehicle is operated,
such as rate of fuel consumption or
average speed. These modules may
retain personal preferences, such as
radio presets, seat positions, and
temperature settings.
Event Data Recorders
This vehicle is equipped with an
event data recorder (EDR). The
main purpose of an EDR is to
record, in certain crash or near
crash-like situations, such as an air
bag deployment or hitting a road
obstacle, data that will assist in
understanding how a vehicle’s
systems performed. The EDR is
designed to record data related to
vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less. The
EDR in this vehicle is designed to
record such data as:
.How various systems in your
vehicle were operating;
. Whether or not the driver and
passenger safety belts were
buckled/fastened;
. How far (if at all) the driver was
depressing the accelerator and/
or brake pedal; and,
. How fast the vehicle was
traveling.
GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-11374214) -
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334 OnStar
OnStar Advisor. On some vehicles,
Wi-Fi can also be managed from the
Wi-Fi Hotspot menu.
MyGMC Mobile App (If Available)
Download the myGMC mobile app
to compatible Apple and Android
smartphones. GMC users can
access the following services from a
smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps.
. Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map
(U.S. market only).
. Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped. .
Locate a dealer and schedule
service.
. Request roadside assistance.
. Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with GMC on social
media.
For myGMC mobile app information
and compatibility, see
www.my.gmc.com.
An active OnStar service,
compatible device, factory-installed
remote start, and power locks are
required. Data rates apply. See
onstar.com for details and system
limitations.
Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
OnStar AtYourService
OnStar Advisors can provide offers
from restaurants and retailers on
your route, help locate hotels,
or book a room. These services
vary by market.
OnStar Hands-Free Calling
Make and receive calls with the
built-in wireless calling service,
which requires available minutes.
Functionality of the Voice Command
button may vary by vehicle and
region. For some vehicles, press
=
to open the OnStar app on the
infotainment display, then select
Hands-Free calling. For other
vehicles press
=as follows.
Make a Call
1. Press
=. System responds:
“OnStar ready.”
2. Say “Call.”System responds:
“Call. Please say the name or
number to call.”
GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-11374214) -
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OnStar 335
3. Say the entire number withoutpausing, including a “1”and the
area code. System responds:
“OK, calling.”
Calling 911 Emergency
1. Press=. System responds:
“OnStar ready.”
2. Say “Call.”System responds:
“Call. Please say the name or
number to call.”
3. Say “911”without pausing.
System responds: “911.”
4. Say “Call.”System responds:
“OK, dialing 911.”
Retrieve My Number
1. Press=. System responds:
“OnStar ready.”
2. Say “My number.” System
responds: “Your OnStar
Hands-Free Calling number is,”
then says the number.
End a Call
Press=. System responds: “Call
ended.”
Verify Minutes and Expiration
Press=and say “Minutes” then
“Verify” to check how many minutes
remain and their expiration date.
Diagnostics
By monitoring and reporting on the
vehicle’s key systems, OnStar
Advanced Diagnostics provides a
way to keep up on maintenance.
Capabilities vary by model. See
www.onstar.com for details and
system limitations. Message and
data rates may apply.
Advanced Diagnostics requires an
active OnStar paid service plan,
e-mail address on file, and
enrollment in Advanced Diagnostics.
Includes:
. Diagnostic Alerts: Set
preferences to receive real-time
e-mails, texts, or monthly
reports of the vehicle’s health.
Or press
Qto have an Advisor
initiate a remote diagnostic
report. .
Proactive Alerts: Receive a
real-time e-mail or text message
regarding potential issues with
key vehicle components, such
as the battery, fuel system,
or starter system. Alerts for
potential issues appear on the
infotainment display. Proactive
Alerts are designed to help
predict specific types of issues
based on information collected
from the vehicle. Other factors
may affect vehicle performance.
Not all issues will deliver alerts.
In some cases, a dealer service
check may be required to
confirm the accuracy of the
alerts.
. Dealer Maintenance Notification:
Have the vehicle notify your
preferred dealer when it is time
for maintenance. Your dealer will
then contact you to set up an
appointment.
To begin, pressQto speak to an
Advisor, or see www.onstar.com.
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336 OnStar
OnStar Additional
Information
OnStar Smart Driver
OnStar Smart Driver provides
information about driving behavior to
help maximize overall vehicle
performance, reduce wear and tear,
and enhance fuel efficiency. An
Insurance Discounts Eligibility
feature is also offered within OnStar
Smart Driver. See www.onstar.com
for details regarding vehicle
eligibility and system limitations.
OnStar, General Motors, and their
affiliates are not insurance
providers. Obtain insurance only
from licensed insurance providers.
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
.Prior to vehicle purchase.
Press
Qto set up an account.
. With the OnStar Basic Plan,
every 60 days. .
After change in ownership and
at 90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor
can cancel or change account
information.
Selling/Transferring the
Vehicle
Call 1-888-4ONSTAR
(1-888-466-7827) immediately to
terminate your OnStar services if
the vehicle is disposed of, sold,
transferred, or if the lease ends.
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Advanced Vehicle Diagnostics,
Remote Services, Roadside
Assistance, Turn-by-Turn
Navigation, and Hands-Free Calling
are available on most vehicles. Not
all OnStar services are available
everywhere or on all vehicles. For
more information, a full description
of OnStar services, system
limitations, and OnStar User Terms,
Privacy Statement, and Software
Terms:
.
Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080.
. Press
Qto speak with an
Advisor.
OnStar services cannot work unless
the vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area. The wireless service
provider must also have coverage,
network capacity, reception, and
technology compatible with OnStar
GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-11374214) -
2018 - CRC - 2/2/18
Index 343
Automatic (cont'd)Headlamp System . . . . . . . . . . . . 122
Transmission . . . . . . . . . . . . . . . . . 180
Transmission Fluid . . . . . . 221, 224
Automatic Transmission Manual Mode . . . . . . . . . . . . . . . . . 183
Shift Lock Control FunctionCheck . . . . . . . . . . . . . . . . . . . . . . . 239
Auxiliary
Devices . . . . . . . . . . . . . . . . . . . . . . . 141
Avoiding Untrusted Media Devices . . . . . . . . . . . . . . . . . . . . . . . 136
Axle, Rear . . . . . . . . . . . . . . . . . . . . . . 237
B
Battery Exterior Lighting BatterySaver . . . . . . . . . . . . . . . . . . . . . . . 125
Load Management . . . . . . . . . . . . 125
Power Protection . . . . . . . . . . . . . 125
Battery - North America . . . . 236, 284
Blade Replacement, Wiper . . . . . 240
Bluetooth Overview . . . . . . . . . . . . . . . . . . . . . 146
Brake System Warning Light . . . . . . . . 105 Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . 234
Antilock . . . . . . . . . . . . . . . . . . . . . . . 184
Assist . . . . . . . . . . . . . . . . . . . . . . . . . 186
Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Parking . . . . . . . . . . . . . . . . . . . . . . . 185
Braking . . . . . . . . . . . . . . . . . . . . . . . . . 162
Break-In, New Vehicle . . . . . . . . . . 171
Bulb Replacement Center High-MountedStoplamp (CHMSL) . . . . . . . . . 245
Front Turn Signal,
Sidemarker, and Parking
Lamps . . . . . . . . . . . . . . . . . . . . . . 243
Halogen Bulbs . . . . . . . . . . . . . . . . 243
Headlamp Aiming . . . . . . . . . . . . . 242
Headlamps . . . . . . . . . . . . . . . . . . . 243
License Plate Lamps . . . . . . . . . 245
Taillamps . . . . . . . . . . . . . . . . . . . . . 243
Buying New Tires . . . . . . . . . . . . . . . 269
C
Calibration . . . . . . . . . . . . . . . . . . . . . . . 92
California Fuel Requirements . . . . . . . . . . . 196
Perchlorate MaterialsRequirements . . . . . . . . . . . . . . . 213 California
Proposition
65 Warning . . . . . . . . . .212, 236, 284,
Back Cover
Camera Rear Vision (RVC) . . . . . . . . . . . . 191
Canadian Vehicle Owners . . . . . . . . 2
Capacities and
Specifications . . . . . . . . . . . . . . . . . 313
Carbon Monoxide Engine Exhaust . . . . . . . . . . . . . . . 179
Winter Driving . . . . . . . . . . . . . . . . 165
Cargo Tie-Downs . . . . . . . . . . . . . . . . . . . . . . 87
Cargo Door Relocking . . . . . . . . . . . 30
Caution, Danger, and Warning . . . . 3
CD Player . . . . . . . . . . . . . . . . . . . . . . 136
Center High-Mounted Stoplamp (CHMSL) . . . . . . . . . . . 245
Chains, Tire . . . . . . . . . . . . . . . . . . . . 274
Charging System Light . . . . . . . . . 103
Check Engine Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . 103
Ignition Transmission Lock . . . 240
Child Restraints Infants and Young Children . . . . . 69
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344 Index
Child Restraints (cont'd)Lower Anchors and Tethers
for Children . . . . . . . . . . . . . . . . . . . 75
Older Children . . . . . . . . . . . . . . . . . . 68
Securing . . . . . . . . . . . . . . . . . . . . 81, 83
Systems . . . . . . . . . . . . . . . . . . . . . . . . 72
Cigarette Lighter . . . . . . . . . . . . . . . . . 95
Circuit Breakers . . . . . . . . . . . . . . . . 246
Cleaning Exterior Care . . . . . . . . . . . . . . . . . 290
Interior Care . . . . . . . . . . . . . . . . . . 294
Climate Control Systems . . . . . . . 154 Air Conditioning . . . . . . . . . . . . . . 154
Heating . . . . . . . . . . . . . . . . . . . . . . . 154
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Rear Heating System . . . . . . . . . 156
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Cluster, Instrument . . . . . . . . . . . . . . 97
Collision Damage Repair . . . . . . . 323
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . . . 87
Compass . . . . . . . . . . . . . . . . . . . . . . . . 92
Connections OnStar . . . . . . . . . . . . . . . . . . . . . . . 333
Control Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 186
Control of a Vehicle . . . . . . . . . . . . . 162 Convex Mirrors . . . . . . . . . . . . . . . . . . 36
Coolant
Engine Temperature Gauge . . 100
Cooling . . . . . . . . . . . . . . . . . . . . 154, 156
Cooling System . . . . . . . . . . . . . . . . . 226
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 322
Cruise Control . . . . . . . . . . . . . . . . . . 189 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Customer Assistance . . . . . . . . . . . 319 Offices . . . . . . . . . . . . . . . . . . . . . . . . 318
Text Telephone (TTY)
Users . . . . . . . . . . . . . . . . . . . . . . . 319
Customer Information Service PublicationsOrdering Information . . . . . . . . 325
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 316
D
Damage Repair, Collision . . . . . . . 323
Danger, Warning, and Caution . . . . 3
Data CollectionInfotainment System . . . . . . . . . . 329
OnStar . . . . . . . . . . . . . . . . . . . . . . . 329
Data Recorders, Event . . . . . . . . . 328
Daytime Running
Lamps (DRL) . . . . . . . . . . . . . . . . . . 121 Defensive Driving . . . . . . . . . . . . . . . 161
Delayed Locking . . . . . . . . . . . . . . . . . 30
Devices
Auxiliary . . . . . . . . . . . . . . . . . . . . . . 141
Diagnostics OnStar . . . . . . . . . . . . . . . . . . . . . . . 335
Distracted Driving . . . . . . . . . . . . . . . 161
Dome Lamps . . . . . . . . . . . . . . . . . . . 124
Door
Cargo Door Relocking . . . . . . . . . . 30
Delayed Locking . . . . . . . . . . . . . . . . 30
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Power Locks . . . . . . . . . . . . . . . . . . . . 30
Rear Doors . . . . . . . . . . . . . . . . . . . . . 33
Side . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Sliding . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Drive Belt Routing, Engine . . . . . . 315
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . . 109
Driving Characteristics and
Towing Tips . . . . . . . . . . . . . . . . . 200
Defensive . . . . . . . . . . . . . . . . . . . . . 161
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 162
For Better Fuel Economy . . . . . . . 23
Hill and Mountain Roads . . . . . . 165
If the Vehicle is Stuck . . . . . . . . . 166
Loss of Control . . . . . . . . . . . . . . . 163
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Index 345
Driving (cont'd)Off-Road Recovery . . . . . . . . . . . 163
Vehicle Load Limits . . . . . . . . . . . 167
Wet Roads . . . . . . . . . . . . . . . . . . . 164
Winter . . . . . . . . . . . . . . . . . . . . . . . . 165
Dual Tire Rotation . . . . . . . . . . . . . . . . . . . . . . 268
E
E85 or FlexFuel . . . . . . . . . . . . . . . . 197
Electrical Equipment,Add-On . . . . . . . . . . . . . . . . . . . . . . . 210
Electrical System Engine Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 247
Floor Console Fuse Block . . . . 251
Fuses and Circuit Breakers . . . 246
Overload . . . . . . . . . . . . . . . . . . . . . 246
Emergency
OnStar . . . . . . . . . . . . . . . . . . . . . . . 331
Engine Air Cleaner/Filter . . . . . . . . . . . . . 225
Check Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . 103
Compartment Overview . . . . . . . 215
Coolant Heater . . . . . . . . . . . . . . . 175
Coolant Temperature Gauge . . . . . . . . . . . . . . . . . . . . . . 100 Engine (cont'd)
Cooling System . . . . . . . . . . . . . . . 226
Drive Belt Routing . . . . . . . . . . . . 315
Exhaust . . . . . . . . . . . . . . . . . . . . . . 179
Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
Oil Life System . . . . . . . . . . . . . . . 220
Oil Pressure Gauge . . . . . . . . . . . . 99
Oil Pressure Light . . . . . . . . . . . . 108
Overheating . . . . . . . . . . . . . . . . . . 231
Power Messages . . . . . . . . . . . . . .114
Running While Parked . . . . . . . . 179
Starting . . . . . . . . . . . . . . . . . . . . . . . 173
Enhanced Technology Glass . . . . 39
Entry/Exit Lighting . . . . . . . . . . . . . . 125
Equipment, Towing . . . . . . . . . . . . . 207
Event Data Recorders . . . . . . . . . . 328
Extender, Seat Belt . . . . . . . . . . . . . . 55
Exterior Lamp Controls . . . . . . . . . 120
Exterior Lamps Off Reminder . . . 121
Exterior Lighting Battery Saver . . . . . . . . . . . . . . . . . . . . . . . . . 125
F
FanEngine . . . . . . . . . . . . . . . . . . . . . . . . 232
Fast Idle System . . . . . . . . . . . . . . . . 174 Filter,
Engine Air Cleaner . . . . . . . . . . . 225
Fixed Mast Antenna . . . . . . . . . . . . 136
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 121
Flashers, Hazard Warning . . . . . . 123
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . 274 Changing . . . . . . . . . . . . . . . . . . . . . 276
FlexFuel E85 . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Floor Mats . . . . . . . . . . . . . . . . . . . . . . 298
Fluid AutomaticTransmission . . . . . . . . . . . 221, 224
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 235
Power Steering . . . . . . . . . . . . . . . 233
Washer . . . . . . . . . . . . . . . . . . . . . . . 233
Folding Mirrors . . . . . . . . . . . . . . . . . . 37
Frequency Statement Radio . . . . . . . . . . . . . . . . . . . . . . . . . 326
Front Seats Adjustment . . . . . . . . . . . . . . . . . . . . . 42
Front Storage . . . . . . . . . . . . . . . . . . . . 87
Front Turn Signal Bulb Replacement . . . . . . . . . . . . 243
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Additives . . . . . . . . . . . . . . . . . . . . . 196
Economy Driving . . . . . . . . . . . . . . . 23