GMC Canyon/Canyon Denali Owner Manual (GMNA-Localizing-U.S./Canada-
11354423) - 2018 - crc - 10/12/17
378 Customer Information
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 378
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 380
Customer Assistance for Text Telephone (TTY) Users . . . . . 381
Online Owner Center . . . . . . . . . 381
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 382
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 382
Scheduling Service Appointments . . . . . . . . . . . . . . . 384
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 384
Collision Damage Repair . . . . . 385
Service Publications Ordering Information . . . . . . . . . . . . . . . . . . 387
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 388
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 388
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 389
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 389
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 390
Event Data Recorders . . . . . . . . 390
OnStar . . . . . . . . . . . . . . . . . . . . . . . 391
Infotainment System . . . . . . . . . . 391
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
GMC. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be
