GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-11349114) - 2018 - crc - 9/21/17
Service and Maintenance 375
.To avoid break-down or failure to
start the vehicle, maintain a
battery with full cranking power.
. Trained dealer technicians have
the diagnostic equipment to test
the battery and ensure that the
connections and cables are
corrosion-free.
Belts
. Belts may need replacing if they
squeak or show signs of
cracking or splitting.
. Trained dealer technicians have
access to tools and equipment
to inspect the belts and
recommend adjustment or
replacement when necessary.
Brakes
Brakes stop the vehicle and are
crucial to safe driving.
. Signs of brake wear may include
chirping, grinding, or squealing
noises, or difficulty stopping. .
Trained dealer technicians have
access to tools and equipment
to inspect the brakes and
recommend quality parts
engineered for the vehicle.
Fluids
Proper fluid levels and approved
fluids protect the vehicle’s systems
and components. See
Recommended Fluids and
Lubricants 0377 for GM approved
fluids.
. Engine oil and windshield
washer fluid levels should be
checked at every fuel fill.
. Instrument cluster lights may
come on to indicate that fluids
may be low and need to be
filled.
Hoses
Hoses transport fluids and should
be regularly inspected to ensure
that there are no cracks or leaks.
With a multi-point inspection, your
dealer can inspect the hoses and
advise if replacement is needed. Lamps
Properly working headlamps,
taillamps, and brake lamps are
important to see and be seen on
the road.
.
Signs that the headlamps need
attention include dimming, failure
to light, cracking, or damage.
The brake lamps need to be
checked periodically to ensure
that they light when braking.
. With a multi-point inspection,
your dealer can check the lamps
and note any concerns.
Shocks and Struts
Shocks and struts help aid in control
for a smoother ride.
. Signs of wear may include
steering wheel vibration, bounce/
sway while braking, longer
stopping distance, or uneven
tire wear.
. As part of the multi-point
inspection, trained dealer
technicians can visually inspect
the shocks and struts for signs
GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-11349114) - 2018 - crc - 9/21/17
Customer Information 389
.Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest GMC dealer for warranty
service, or if the vehicle was in a
crash and cannot be driven.
Assistance is not given when the
vehicle is stuck in the sand,
mud, or snow.
. Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty event, incidental expenses may
be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 500 miles.
Services Not Included in
Roadside Assistance
.
Impound towing caused by
violation of any laws
. Legal fines
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a
regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to
Canadian-Purchased Vehicles
. Fuel Delivery: Reimbursement
is up to 7 L. Diesel fuel delivery
may be restricted. Propane and
other fuels are not provided
through this service.
. Lock-Out Service: Vehicle
registration is required.
. Trip Interruption Benefits and
Assistance: Must be over
150 km from where your trip was
started to qualify.
Pre-authorization, original
detailed receipts, and a copy of
the repair orders are required.
Once authorization has been
received, the Roadside
Assistance advisor will help to
make arrangements and explain
how to receive payment.
. Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
permission to get local
emergency road service. You will
receive payment, up to $100,
GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-11349114) - 2018 - crc - 9/21/17
398 OnStar
OnStar
OnStar Overview
OnStar Overview . . . . . . . . . . . . . 398
OnStar Services
Emergency . . . . . . . . . . . . . . . . . . . 399
Security . . . . . . . . . . . . . . . . . . . . . . 400
Navigation . . . . . . . . . . . . . . . . . . . . 400
Connections . . . . . . . . . . . . . . . . . . 401
Diagnostics . . . . . . . . . . . . . . . . . . . 403
OnStar Additional Information
OnStar AdditionalInformation . . . . . . . . . . . . . . . . . . 404
OnStar Overview
=Voice Command Button
QBlue OnStar Button
>Red Emergency Button
This vehicle may be equipped with a
comprehensive, in-vehicle system
that can connect to an OnStar
Advisor for Emergency, Security,
Navigation, Connections, and
Diagnostics Services. OnStar
services may require a paid service
plan and data plan. OnStar requires
the vehicle battery and electrical
system, cellular service, and GPS
satellite signals to be available and
operating. OnStar acts as a link to
existing emergency service
providers. OnStar may collect
information about you and your
vehicle, including location
information. See OnStar User Terms, Privacy Statement, and
Software Terms for more details
including system limitations at
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
The OnStar system status light is
next to the OnStar buttons. If the
status light is:
.
Solid Green: System is ready.
. Flashing Green: On a call.
. Red: Indicates a problem.
. Off: System is active. Press
Q
twice to speak with an OnStar
Advisor.
Press
Qor call 1-888-4ONSTAR
(1-888-466-7827) to speak to an
Advisor.
Functionality of the Voice Command
button may vary by vehicle and
region.
GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-11349114) - 2018 - crc - 9/21/17
OnStar 399
Press=to:
. Open the OnStar app on the
infotainment display. See the
infotainment manual for
information on how to use the
OnStar app.
Or
. Make a call, end a call,
or answer an incoming call.
. Give OnStar Hands-Free Calling
voice commands.
. Give OnStar Turn-by-Turn
Navigation voice commands.
. Obtain and customize the Wi-Fi
hotspot name or SSID and
password, if equipped.
Press
Qto connect to an
Advisor to:
. Verify account information or
update contact information.
. Get driving directions.
. Receive a Diagnostic check of
the vehicle's key operating
systems.
. Receive Roadside Assistance. .
Manage Wi-Fi Settings,
if equipped.
Press
>to get a priority connection
to an OnStar Advisor available
24/7 to:
. Get help for an emergency.
. Be a Good Samaritan or
respond to an AMBER Alert.
. Get assistance in severe
weather or other crisis situations
and find evacuation routes.
OnStar Services
Emergency
Emergency Services require an
active, OnStar service plan
(excludes Basic Plan). With
Automatic Crash Response, built-in
sensors can automatically alert a
specially trained OnStar Advisor
who is immediately connected in to
the vehicle to help.
Press
>for a priority connection to
an OnStar Advisor who can contact
emergency service providers, direct
them to your exact location, and
relay important information.
With OnStar Crisis Assist, specially
trained Advisors are available
24 hours a day, 7 days a week, to
provide a central point of contact,
assistance, and information during a
crisis.
With Roadside Assistance, Advisors
can locate a nearby service provider
to help with a flat tire, a battery
jump, or an empty gas tank.
GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-11349114) - 2018 - crc - 9/21/17
OnStar 403
3. Say the entire number withoutpausing, including a “1”and the
area code. System responds:
“OK, calling.”
Calling 911 Emergency
1. Press=. System responds:
“OnStar ready.”
2. Say “Call.”System responds:
“Call. Please say the name or
number to call.”
3. Say “911”without pausing.
System responds: “911.”
4. Say “Call.”System responds:
“OK, dialing 911.”
Retrieve My Number
1. Press=. System responds:
“OnStar ready.”
2. Say “My number.” System
responds: “Your OnStar
Hands-Free Calling number is,”
then says the number.
End a Call
Press=. System responds: “Call
ended.”
Verify Minutes and Expiration
Press=and say “Minutes” then
“Verify” to check how many minutes
remain and their expiration date.
Diagnostics
By monitoring and reporting on the
vehicle’s key systems, OnStar
Advanced Diagnostics provides a
way to keep up on maintenance.
Capabilities vary by model. See
www.onstar.com for details and
system limitations. Message and
data rates may apply. Advanced
Diagnostics requires an active
OnStar paid service plan, e-mail
address on file, and enrollment in
Advanced Diagnostics.
Includes:
. Diagnostic Alerts: Set
preferences to receive real-time
e-mails, texts, or monthly reports
of the vehicle’s health. Or press
Qto have an Advisor initiate a
remote diagnostic report. .
Proactive Alerts: Receive a
real-time e-mail or text message
regarding potential issues with
key vehicle components, such
as the battery, fuel system,
or starter system. Alerts for
potential issues appear on the
infotainment display. Proactive
Alerts are designed to help
predict specific types of issues
based on information collected
from the vehicle. Other factors
may affect vehicle performance.
Not all issues will deliver alerts.
In some cases, a dealer service
check may be required to
confirm the accuracy of the
alerts.
. Dealer Maintenance Notification:
Have the vehicle notify your
preferred dealer when it is time
for maintenance. Your dealer will
then contact you to set up an
appointment.
To begin, pressQto speak to an
Advisor, or see www.onstar.com.
GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-11349114) - 2018 - crc - 9/21/17
406 OnStar
Global Positioning
System (GPS)
.Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals
are not available, the OnStar
system should still operate to
call OnStar. However, OnStar
could have difficulty identifying
the exact location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to
the vehicle. Do not place items over or near the antenna to prevent
blocking cellular and GPS signal
reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage
or the cellular network has reached
maximum capacity, this message
may come on. Press
Qto try the
call again or try again after driving a
few miles into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features
to function properly. These systems
may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated
into the electrical architecture of the
vehicle. Do not add any electrical
equipment. See Add-On Electrical
Equipment 0278. Added electrical equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
OnStar Hands-Free Calling name
tags, saved navigation destinations,
or pre-set radio stations. Neither
OnStar nor GM is responsible for
any affected or erased data or
settings. These updates or changes
may also collect personal
information. Such collection is
described in the OnStar privacy
statement or separately disclosed at
the time of installation. These
updates or changes may also cause
a system to automatically
communicate with GM servers to
collect information about vehicle
GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-11349114) - 2018 - crc - 9/21/17
Index 411
Apple CarPlay andAndroid Auto . . . . . . . . . . . . . . . . . . 193
Armrest Storage . . . . . . . . . . . . . . . . 111
Assistance Program, Roadside . . . . . . . . . . . . . . . . . . . . . . 388
Assistance Systems for Driving . . . . . . . . . . . . . . . . . . . . . . . . 256
Assistance Systems for Parking and Backing . . . . . . . . . . 252
Audio Theft-Deterrent Feature . . . . . . . 174
Automatic Dimming Mirrors . . . . . . . . . . . . . . . . 50
Door Locks . . . . . . . . . . . . . . . . . . . . . 40
Forward Braking . . . . . . . . . . . . . . 258
Headlamp System . . . . . . . . . . . . 167
Transmission . . . . . . . . . . . . . . . . . 229
Transmission Fluid . . . . . . . . . . . 289
Automatic Transmission Manual Mode . . . . . . . . . . . . . . . . . 231
Shift Lock Control FunctionCheck . . . . . . . . . . . . . . . . . . . . . . . 300
Auxiliary Devices . . . . . . . . . . . . . . . . . . . . . . . 187B
BatteryExterior Lighting BatterySaver . . . . . . . . . . . . . . . . . . . . . . . 172
Load Management . . . . . . . . . . . . 171
Power Protection . . . . . . . . . . . . . 171
Battery - North America . . . . 299, 351
Blade Replacement, Wiper . . . . . 301
Bluetooth Overview . . . . . . . . . . . . . . . . 188, 189
Brake Parking, Electric . . . . . . . . . . . . . . 233
System Warning Light . . . . . . . . 138
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . 297
Antilock . . . . . . . . . . . . . . . . . . . . . . . 233
Assist . . . . . . . . . . . . . . . . . . . . . . . . . 235
Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . 298
Braking . . . . . . . . . . . . . . . . . . . . . . . . . 207 Automatic Forward . . . . . . . . . . . 258
Braking System Front Pedestrian (FPB) . . . . . . . 260
Break-In, New Vehicle . . . . . . . . . . 221
Bulb Replacement Halogen Bulbs . . . . . . . . . . . . . . . . 304
Headlamp Aiming . . . . . . . . . . . . . 303
Headlamps . . . . . . . . . . . . . . . . . . . 304
License Plate Lamps . . . . . . . . . 304
Buying New Tires . . . . . . . . . . . . . . . 330
C
Calibration . . . . . . . . . . . . . . . . . . . . . . 122
California
Fuel Requirements . . . . . . . . . . . 267
Perchlorate MaterialsRequirements . . . . . . . . . . . . . . . 281
California Proposition
65 Warning . . . . . . . . . .280, 299, 351, Back Cover
Canadian Vehicle Owners . . . . . . . . 2
Capacities and Specifications . . . . . . . . . . . . . . . . . 381
Carbon Monoxide
Engine Exhaust . . . . . . . . . . . . . . . 228
Liftgate . . . . . . . . . . . . . . . . . . . . . . . . . 42
Winter Driving . . . . . . . . . . . . . . . . 215
Cargo Cover . . . . . . . . . . . . . . . . . . . . . . . . . .112
Management System . . . . . . . . . .113
Tie-Downs . . . . . . . . . . . . . . . . . . . . .113
Caution, Danger, and Warning . . . . 2
Center Console Storage . . . . . . . . 112
Chains, Tire . . . . . . . . . . . . . . . . . . . . 334
Charging System Light . . . . . . . . . 136
Check Engine Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . 136
GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-11349114) - 2018 - crc - 9/21/17
Index 413
Driver Mode Control . . . . . . . . . . . . 238
DrivingAssistance Systems . . . . . . . . . . 256
Characteristics andTowing Tips . . . . . . . . . . . . . . . . . 270
Defensive . . . . . . . . . . . . . . . . . . . . . 207
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 207
For Better Fuel Economy . . . . . . . 27
Hill and Mountain Roads . . . . . . 215
If the Vehicle is Stuck . . . . . . . . . 217
Loss of Control . . . . . . . . . . . . . . . 209
Off-Road . . . . . . . . . . . . . . . . . . . . . 209
Off-Road Recovery . . . . . . . . . . . 208
Vehicle Load Limits . . . . . . . . . . . 217
Wet Roads . . . . . . . . . . . . . . . . . . . 214
Winter . . . . . . . . . . . . . . . . . . . . . . . . 215
Dual Automatic Climate Control System . . . . . . . . . . . . . . . . 198
E
Electric Parking Brake . . . . . . . . . . 233
Electric Parking Brake Light . . . . 139
Electrical Equipment,Add-On . . . . . . . . . . . . . . . . . . . . . . . 278
Electrical System Engine Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 306
Fuses and Circuit Breakers . . . 306 Electrical System (cont'd)
Instrument Panel Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 309
Overload . . . . . . . . . . . . . . . . . . . . . 305
Rear Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . .311
Emergency OnStar . . . . . . . . . . . . . . . . . . . . . . . 399
Engine
Air Cleaner/Filter . . . . . . . . . . . . . 290
Check Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . 136
Compartment Overview . . . . . . . 283
Coolant Temperature Gauge . . . . . . . . . . . . . . . . . . . . . . 133
Cooling System . . . . . . . . . . . . . . . 291
Drive Belt Routing . . . . . . . . . . . . 383
Exhaust . . . . . . . . . . . . . . . . . . . . . . 228
Heater . . . . . . . . . . . . . . . . . . . . . . . . 225
Oil Life System . . . . . . . . . . . . . . . 288
Oil Pressure Light . . . . . . . . . . . . 143
Overheating . . . . . . . . . . . . . . . . . . 295
Power Messages . . . . . . . . . . . . . 151
Running While Parked . . . . . . . . 229
Starting . . . . . . . . . . . . . . . . . . . . . . . 223
Entry Lighting . . . . . . . . . . . . . . . . . . . 170
Equipment, Towing . . . . . . . . . . . . . 276
Event Data Recorders . . . . . . . . . . 396 Exit Lighting . . . . . . . . . . . . . . . . . . . . 171
Extended Parking . . . . . . . . . . . . . . . 228
Extender, Seat Belt . . . . . . . . . . . . . . 77
Exterior Lamp Controls . . . . . . . . . 164
Exterior Lamps Off Reminder . . . 166
Exterior Lighting Battery
Saver . . . . . . . . . . . . . . . . . . . . . . . . . 172
F
Features
Memory . . . . . . . . . . . . . . . . . . . . . . . . . 12
Filter,
Engine Air Cleaner . . . . . . . . . . . 290
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 166
Flashers, Hazard Warning . . . . . . 168
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . 335 Changing . . . . . . . . . . . . . . . . . . . . . 344
Floor Mats . . . . . . . . . . . . . . . . . . . . . . 366
Fluid Automatic Transmission . . . . . . 289
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 298
Washer . . . . . . . . . . . . . . . . . . . . . . . 296
Fog Lamps . . . . . . . . . . . . . . . . . . . . . 168
Folding Mirrors . . . . . . . . . . . . . . . . . . 50
Forward Automatic Braking . . . . . 258
Forward Collision Alert (FCA) System . . . . . . . . . . . . . . . . . 256