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General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>|) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting please call or visit the Ford
Website. Ford Support
United States: 1-800-392-3673
Customer Relation-
ship Center
Canada: 1-800-565-3673
owner.ford.com
Website
www.syncmyride.ca
www.syncmaroute.ca
453
2018 Transit (TTH) Canada/United States of America, JK3J 19A321 AA enUSA, Edition date: 201705, Third-Printing- SYNC™ 3

The relays are coded as follows:
Fuse Rating
Wire Color
Circuit Number
20A
Yellow
CAC05
AUX 1 1
20A
Green with brown
trace
CAC06
AUX 2 1
40A
Blue with orange
trace
CAC13
AUX 3 1
40A
Yellow with orange
trace
CAC14
AUX 4 2
1 Operates when you switch the igntion on.
2 Operates only when the engine is running.
If different switch functionality is required
please contact the Truck Body Builders
Advisory Service. See Special Notices
(page 13).
456
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9
911 Assist............................................................57
911 Assist May Not Work If................................ 58
911 Assist Privacy Notice................................... 58
In the Event of a Crash....................................... 58
A
A/C See: Climate Control......................................... 109
About This Manual
...........................................7
ABS See: Brakes........................................................... 156
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................ 156
Accessories....................................................454 Exterior Style....................................................... 454
Interior Style........................................................ 454
Lifestyle................................................................. 454
Peace of Mind..................................................... 454
Accessories See: Replacement Parts
Recommendation............................................ 12
Adjusting the Headlamps.........................247 Horizontal Aim Adjustment........................... 248
Vertical Aim Adjustment................................. 247
Adjusting the Steering Wheel...................80
Airbag Disposal
...............................................56
Air Conditioning See: Climate Control......................................... 109
Air Filter See: Changing the Engine Air Filter - 3.2L
Power Stroke Diesel..................................... 255
See: Changing the Engine Air Filter - 3.5L Ecoboost™..................................................... 256
See: Changing the Engine Air Filter - 3.7L...................................................................... 257
Alarm See: Anti-Theft Alarm........................................ 76
Anti-Theft Alarm
............................................76
Alarm System........................................................ 76
Arming the Alarm................................................. 76
Disarming the Alarm........................................... 76
Triggering the Alarm............................................ 76
Appendices.....................................................477 Apps
..................................................................425
........................................................................\
.......... 425
SiriusXM Traffic and Travel Link................... 427
Audible Warnings and Indicators
.............98
Airbag Secondary Warning.............................. 98
Door Ajar................................................................. 98
Exterior Lamps On............................................... 98
Key in Ignition........................................................ 98
Parking Brake On................................................. 98
Seatbelt Reminder.............................................. 98
Transmission Selector Lever Not in park (P)........................................................................\
98
Audio Control
..................................................80
Audio Input Jack...........................................347
Audio System................................................326 General Information......................................... 326
Audio Unit - Vehicles With: AM/FM/CD/ SYNC/Satellite Radio..............................327
Audio Unit - Vehicles With: AM/FM/CD/ SYNC..............................................................331
Audio Unit - Vehicles With: AM/FM/USB Port/Bluetooth
..........................................333
Bluetooth Audio Streaming........................... 338
iPod........................................................................\
. 338
Making and Receiving Calls............................ 337
Phone and Voice Pass-Through.................. 335
Phone Menu Options........................................ 337
Sound Button...................................................... 334
Station Preset Buttons.................................... 335
Station Tuning Control.................................... 334
USB........................................................................\
.. 337
Waveband Button............................................. 334
Audio Unit - Vehicles With: AM/ FM...................................................................339
AUX Button........................................................... 341
Clock Button....................................................... 340
Menu Button......................................................... 341
Sound Button....................................................... 341
Station Preset Buttons..................................... 341
Station Tuning Buttons.................................... 341
Audio Unit - Vehicles With: Premium AM/FM/CD..................................................329
Autolamps
........................................................86
Windshield Wiper Activated
Headlamps........................................................ 86
Automatic Crash Notification System.............................................................57
505
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DRL
See: Daytime Running Lamps......................... 87
E
Economical Driving.......................................191
Electromagnetic Compatibility...............477
Emergency Exit..............................................195
Emission Law..................................................141 Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance..........142
Tampering With a Noise Control System................................................................ 141
End User License Agreement..................479 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................. 479
Engine Block Heater....................................129 Using the Engine Block Heater...................... 130
Engine Coolant Check
...............................236
Adding Coolant................................................... 237
Coolant Change................................................. 239
Engine Coolant Temperature Management.................................................. 240
Fail-Safe Cooling............................................... 239
Recycled Coolant............................................... 238
Severe Climates................................................. 238
Engine Cooling Fan - Diesel.....................236
Engine Cooling Fan - E85/ Gasoline.......................................................236
Engine Emission Control
.............................141
Engine Immobilizer See: Passive Anti-Theft System..................... 75
Engine Oil Check..........................................234 Adding Engine Oil.............................................. 234
Engine Oil Dipstick - 3.2L Power Stroke Diesel.............................................................233
Engine Oil Dipstick - 3.5L Ecoboost™.................................................234
Engine Oil Dipstick - 3.7L
..........................234
Engine Specifications - 3.2L Power Stroke Diesel
..............................................305
Engine Specifications - 3.5L Ecoboost™.................................................306
Engine Specifications - 3.7L.....................307
Entertainment..............................................402 AM/FM Radio...................................................... 403
Apps........................................................................\
.. 411
Bluetooth Stereo or USB................................. 410CD........................................................................\
...
409
HD Radio ™ Information (If
Available)........................................................ 406
SiriusXM® Satellite Radio (If Activated)....................................................... 404
Sources................................................................. 403
Supported Media Players, Formats and Metadata Information.................................. 411
USB Ports............................................................... 411
Environment.....................................................16
Essential Towing Checks
...........................183
Before Towing a Trailer..................................... 188
Launching or Retrieving a Boat or Personal Water Craft (PWC)....................................... 189
Safety Chains....................................................... 184
Tow Hitch.............................................................. 184
Trailer Brakes........................................................ 184
Trailer Lamps....................................................... 188
Trailer Towing Connector................................. 183
When Towing a Trailer...................................... 188
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options.................................15
Exterior Mirrors.................................................91 Fold-Away Exterior Mirrors............................... 92
Power Exterior Mirrors......................................... 91
Power Folding Mirrors.......................................... 91
F
Fan See: Engine Cooling Fan - Diesel.................236
See: Engine Cooling Fan - E85/
Gasoline........................................................... 236
Fastening the Seatbelts..............................40 Seatbelt Locking Modes..................................... 41
Using Seatbelts During Pregnancy...............40
Flat Tire See: Changing a Road Wheel........................ 292
Floor Mats
........................................................192
Ford Credit.........................................................12
US Only...................................................................... 12
Ford Protect...................................................457 Ford Protect Extended Service Plan
(CANADA ONLY).......................................... 458
Ford Protect Extended Service Plans (U.S. Only).................................................................. 457
Front Door Storage Compartment........125
508
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S
Safety Canopy
™.............................................53
Safety Precautions........................................131
Satellite Radio..............................................344
Satellite Radio Electronic Serial Number
(ESN)................................................................ 345
Satellite Radio Reception Factors..............345
SiriusXM Satellite Radio Service.................345
Troubleshooting................................................. 346
Scheduled Maintenance Record...........466
Scheduled Maintenance
..........................459
Seatbelt Extension........................................45
Seatbelt Height Adjustment
......................42
Seatbelt Reminder........................................43
Belt-Minder®......................................................... 43
Seatbelts...........................................................39 Principle of Operation........................................ 39
Seatbelt Warning Lamp and Indicator Chime...............................................................42
Conditions of operation..................................... 43
Seats...................................................................113
Security...............................................................75
Selective Catalytic Reductant System - 3.2L Diesel
....................................................143
Diesel Exhaust Fluid (AdBlue)
Guidelines......................................................... 143
Diesel Exhaust Fluid (AdBlue) Level...........143
Warning Lamps and Messages..................... 143
Settings...........................................................428 911 Assist............................................................... 433
Ambient Lighting.............................................. 440
Bluetooth............................................................. 430
Clock...................................................................... 430
Display.................................................................... 441
General.................................................................. 438
Media Player........................................................ 429
Mobile Apps......................................................... 436
Navigation............................................................ 434
Phone.................................................................... 430
Radio...................................................................... 433
Sound..................................................................... 428
Valet Mode........................................................... 442
Vehicle................................................................... 440
Voice Control........................................................ 441
Wi-Fi & Hotspot................................................. 438
Side Airbags.....................................................52
Sitting in the Correct Position...................113 Snow Chains
See: Using Snow Chains................................. 286
Spare Wheel See: Changing a Road Wheel........................ 292
Special Notices
................................................13
New Vehicle Limited Warranty......................... 13
Special Operating Conditions Scheduled Maintenance..............................................464
Exceptions........................................................... 466
Speed Control See: Cruise Control............................................ 168
Speed Limiter................................................169 Engine Speed Limiter........................................ 169
Vehicle Speed Limiter - Fixed........................ 169
Stability Control.............................................161 Principle of Operation........................................ 161
Starter Switch See: Ignition Switch........................................... 126
Starting a Diesel Engine..............................127 Cold Weather Operation.................................. 128
Engine Glow Plugs.............................................. 128
Failure to Start..................................................... 128
Starting a Cold or Hot Engine........................ 128
Starting a Gasoline Engine
........................127
Cold or Hot Engine.............................................. 127
Engine Idle Speed after Starting................... 127
Flooded Engine.................................................... 127
Starting and Stopping the Engine..........126 General Information.......................................... 126
Steering.............................................................172
Steering Wheel
...............................................80
Storage Compartments.............................125
Supplementary Restraints System.........46 Principle of Operation........................................ 46
Switching Off the Engine...........................129 Vehicles With a Turbocharger........................ 129
Symbols Glossary
.............................................7
SYNC™ 3........................................................387 General Information......................................... 387
SYNC™ 3 Troubleshooting
......................442
SYNC™ Applications and Services........................................................365
911 Assist............................................................... 365
SYNC Mobile Apps............................................ 367
SYNC™...........................................................349 General Information......................................... 349
SYNC™ Troubleshooting
..........................379
513
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T
Technical Specifications
See: Capacities and Specifications............305
The Better Business Bureau (BBB) Auto Line Program (U.S. Only).......................203
Tire Care..........................................................269 Glossary of Tire Terminology.......................... 271
Inflating the Tires............................................... 278
Information About Uniform Tire Quality Grades.............................................................. 269
Information Contained on the Tire Sidewall............................................................ 272
Inspecting the Tires and Wheel Valve Stems................................................................. 281
Location of the Tire Label............................... 278
Tire Age.................................................................. 282
Tire and Wheel Alignment............................. 284
Tire Damage......................................................... 281
Tire Pressure Monitoring System.................283
Tire Replacement Requirements.................282
Tire Rotation........................................................ 285
Tire Safety Practices......................................... 283
Tire Wear................................................................ 281
United States Department of Transportation Tire Quality
Grades............................................................... 270
Tire Pressure Monitoring System...........287 Changing Tires With a Tire Pressure
Monitoring System....................................... 289
Tire Pressure Monitoring System Reset Procedure......................................................... 291
Understanding the Tire Pressure Monitoring System.............................................................. 289
Tires See: Wheels and Tires..................................... 268
Tow/Haul.........................................................154
Towing a Trailer.............................................180 Load Placement................................................. 180
Towing Points................................................199
Front Towing Point............................................. 199
Rear Towing Point.............................................. 199
Towing Eye Location........................................ 200
Towing the Vehicle on Four Wheels..........................................................189
Emergency Towing............................................ 189
Recreational Towing......................................... 190
Towing..............................................................180 Traction Control
............................................160
Principle of Operation...................................... 160
Trailer Sway Control.....................................181
Transmission Code Designation.............312
Transmission...................................................151
Transporting the Vehicle
...........................198
Trip Computer................................................102 All Values............................................................... 102
Average Fuel Consumption............................ 102
Digital Speedometer......................................... 102
Distance to Empty............................................. 102
Outside Air Temperature................................. 102
Resetting the Trip Computer.......................... 102
Trip Odometer..................................................... 102
Trip Timer.............................................................. 102
U
Under Hood Overview - 3.2L Power Stroke Diesel
..............................................230
Under Hood Overview - 3.5L Ecoboost™..................................................231
Under Hood Overview - 3.7L....................232
USB Port
..........................................................347
Using Cruise Control...................................168 Switching Cruise Control Off......................... 168
Switching Cruise Control On.......................... 168
Using MyKey With Remote Start Systems..........................................................68
Using Power Running Boards.....................77 Automatic Power Deploy................................... 77
Automatic Power Stow....................................... 77
Bounce-back.......................................................... 78
Enabling and Disabling...................................... 78
Manual Operation................................................ 78
Manual Power Deploy......................................... 77
Resetting the System.......................................... 79
Using Snow Chains
.....................................286
Using Stability Control................................162
Using SYNC™ With Your Media Player.............................................................370
Accessing Your USB Song Library................374
Bluetooth Devices and System Settings............................................................. 376
Connecting Your Digital Media Player to the USB Port........................................................... 370
Media Menu Features....................................... 373
Media Voice Commands.................................. 371
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USB 2......................................................................
376
Voice Commands for Audio Sources..........377
Using SYNC™ With Your Phone............353
Accessing Features through the Phone
Menu.................................................................. 358
Accessing Your Phone Settings.................... 361
Bluetooth Devices............................................. 362
Making Calls......................................................... 357
Pairing a Phone for the First Time...............354
Pairing Subsequent Phones.......................... 355
Phone Options during an Active Call..........357
Phone Voice Commands................................ 355
Receiving Calls.................................................... 357
System Settings................................................. 363
Text Messaging................................................... 359
Using Traction Control
...............................160
Switching the System Off............................... 160
System Indicator Lights and Messages......................................................... 160
Using a Switch..................................................... 160
Using the Information Display Controls............................................................ 160
Using Voice Recognition
............................351
Apps........................................................................\
401
Automatic Blower Motor Speed Reduction........................................................ 402
Climate Control.................................................. 398
Entertainment..................................................... 397
General.................................................................. 396
Initiating a Voice Session................................. 351
Navigation........................................................... 400
Phone..................................................................... 399
System Interaction and Feedback..............352
Voice Settings...................................................... 401
Using Winter Tires
.......................................286
Utilizing the Mediation/Arbitration Program (Canada Only)........................204
V
Vehicle Care..................................................260
Vehicle Certification Label........................312
Vehicle Identification Number..................311
Vehicle Storage
............................................266
Battery.................................................................... 267
Body....................................................................... 266
Brakes..................................................................... 267
Cooling system................................................... 267Engine....................................................................
266
Fuel system.......................................................... 267
General.................................................................. 266
Miscellaneous...................................................... 267
Removing Vehicle From Storage.................. 267
Tires........................................................................\
. 267
Ventilation See: Climate Control......................................... 109
VIN See: Vehicle Identification Number..............311
Voice Control
....................................................81
W
Warning Lamps and Indicators
................95
Airbag Warning Lamp........................................ 95
Anti-Lock Brake System Warning Lamp
.................................................................... 95
Battery Charging Condition Warning Lamp
.................................................................... 95
Brake System Warning Lamp.......................... 95
Diesel Warning Lamps....................................... 95
Direction Indicator............................................... 96
Door Ajar................................................................. 96
Engine Coolant Temperature Warning Lamp.................................................................... 96
Engine Warning Lamps..................................... 96
Fasten Seatbelt Warning Lamp...................... 97
Headlamp High Beam Indicator..................... 97
Lamps on Indicator.............................................. 97
Lane Departure Warning Indicator................97
Low Fuel Level Warning Lamp........................ 97
Low Tire Pressure Warning Lamp.................. 97
Low Washer Fluid Level Warning Lamp.................................................................... 97
Message Center Indicator................................. 97
Oil Pressure Warning Lamp.............................. 97
Stability Control and Traction Control Indicator............................................................. 98
Stability Control and Traction Control Off Warning Lamp................................................. 98
Tow/Haul Warning Lamp................................. 98
Washer Fluid Check....................................242
Washers See: Cleaning the Exterior............................... 261
Waxing.............................................................262
Wheel Nuts See: Changing a Road Wheel........................ 292
515
2018 Transit (TTH) Canada/United States of America, JK3J 19A321 AA enUSA, Edition date: 201705, Third-Printing- Index