Customer Assistance
Getting the Services You Need................178
In California (U.S. Only)..............................179
The Better Business Bureau (BBB) Auto
Line Program (U.S. Only)......................180
Utilizing the Mediation/Arbitration Program (Canada Only).........................181
Getting Assistance Outside the U.S. and Canada..........................................................181
Ordering Additional Owner's Literature.....................................................182
Reporting Safety Defects (U.S. Only).............................................................183
Reporting Safety Defects (Canada Only).............................................................183
Fuses
Fuse Box Locations......................................185
Fuse Specification Chart
...........................186
Changing a Fuse...........................................195
Maintenance
General Information....................................197
Opening and Closing the Hood...............197
Under Hood Overview................................199
Engine Oil Dipstick
......................................200
Engine Oil Check
.........................................200
Oil Change Indicator Reset.......................201
Engine Cooling Fan......................................201
Engine Coolant Check...............................202
Automatic Transmission Fluid Check
...........................................................206
Brake Fluid Check
.......................................206
Washer Fluid Check
....................................206
Changing the 12V Battery.........................206
Checking the Wiper Blades
.....................208
Changing the Wiper Blades
....................208
Adjusting the Headlamps...........................211
Changing a Bulb............................................212
Bulb Specification Chart............................217
Changing the Engine Air Filter.................218 Drive Belt Routing.........................................218
Vehicle Care
Cleaning Products........................................219
Cleaning the Exterior
..................................220
Waxing..............................................................221
Cleaning the Engine
.....................................221
Cleaning the Windows and Wiper Blades...........................................................221
Cleaning the Interior....................................222
Cleaning the Instrument Panel and Instrument Cluster Lens........................222
Cleaning Leather Seats..............................223
Repairing Minor Paint Damage...............224
Cleaning the Wheels..................................224
Vehicle Storage.............................................224
Wheels and Tires
General Information
....................................227
Tire Care
..........................................................228
Using Snow Chains.....................................243
Tire Pressure Monitoring System..........244
Changing a Road Wheel...........................248
Technical Specifications...........................253
Capacities and Specific- ations
Engine Specifications
.................................255
Motorcraft Parts
...........................................255
Vehicle Identification Number................255
Vehicle Certification Label
.......................256
Transmission Code Designation.............257
Capacities and Specifications
................257
Audio System
General Information....................................261
Audio Unit - Vehicles With: AM/FM......262
Audio Unit - Vehicles With: AM/FM/CD/ SYNC............................................................265
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Blind Spot Monitor (If Equipped)
It will illuminate when you switch
this feature off or in conjunction
with a message. See Blind Spot
Information System
(page 146). See
Information Messages (page 87).
Brake System WARNING
Driving your vehicle with the warning
lamp on is dangerous. A significant
decrease in braking performance
may occur. It may take you longer to stop
your vehicle. Have your vehicle checked as
soon as possible. Driving extended
distances with the parking brake engaged
can cause brake failure and the risk of
personal injury. It will illuminate when you
engage the parking brake with
the ignition on.
If it illuminates when you are driving, check
that the parking brake is not engaged. If
the parking brake is not engaged, this
indicates low brake fluid level or a brake
system malfunction. Have the system
checked immediately by your authorized
dealer.
Cruise Control
(If Equipped) It will illuminate when you switch
this feature on. See
Using
Cruise Control (page 145).
Direction Indicator Illuminates when the left or right
turn signal or the hazard warning
flasher is turned on. If the
indicators stay on or flash faster, check for
a burned out bulb. See
Changing a Bulb
(page 212). Engine Oil If it illuminates with the engine
running or when you are driving,
this indicates a malfunction.
Stop your vehicle as soon as it is safe to
do so and switch the engine off. Check the
engine oil level. See
Engine Oil Check
(page 200).
Note: Do not resume your journey if it
illuminates despite the level being correct.
Have the system checked by your authorized
dealer immediately.
Fasten Seatbelt Warning Lamp It will illuminate and a chime will
sound to remind you to fasten
your seatbelt. See
Seatbelt
Reminder (page 33).
Fog Lamps - Front
(If Equipped) It will illuminate when you switch
the front fog lamps on.
High Beam It will illuminate when you switch
the high beam headlamps on. It
will flash when you use the
headlamp flasher.
Information
(If Equipped) It will illuminate when a new
message is stored in the
information display. It will be red
or amber in color depending on the severity
of the message and will remain on until the
cause of the message has been rectified.
See
Information Messages (page 87).
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Low Fuel Level
It will illuminate when the fuel
level is low or the fuel tank is
nearly empty. Refuel as soon as
possible.
Low Tire Pressure Warning It will illuminate when your tire
pressure is low. If the lamp
remains on with the engine
running or when driving, check your tire
pressure as soon as possible.
It will also illuminate momentarily when
you switch the ignition on to confirm the
lamp is functional. If it does not illuminate
when you switch the ignition on, or begins
to flash at any time, have the system
checked by your authorized dealer.
Parking Lamps It will illuminate when you switch
the parking lamps on.
Service Engine Soon If the service engine soon
indicator light stays illuminated
after the engine is started, it
indicates that the On-Board Diagnostics
(OBD-II) system has detected a
malfunction of the vehicle emissions
control system. Refer to On-Board
Diagnostics (OBD-II) for more information
about having your vehicle serviced.
If the light is blinking, engine misfire is
occurring which could damage your
catalytic converter. Drive in a moderate
fashion (avoid heavy acceleration and
deceleration) and have your vehicle
serviced immediately. The service engine soon indicator light
illuminates when the ignition is first turned
on prior to engine start to check the bulb
and to indicate whether the vehicle is ready
for Inspection/Maintenance (I/M) testing.
Normally, the service engine soon light will
stay on until the engine is cranked, then
turn itself off if no malfunctions are
present. However, if after 15 seconds the
service engine soon light blinks eight times,
it means that the vehicle is not ready for
I/M testing.
Traction and Stability Control
It will flash when the system is
active. If it remains illuminated
or does not illuminate when you
switch the ignition on, this indicates a
malfunction. During a malfunction the
system will switch off. Have the system
checked by your authorized dealer
immediately.
Traction and Stability Control Off It illuminates when you switch
the system off. It will go out
when you switch the system
back on or when you switch the ignition
off.
AUDIBLE WARNINGS AND
INDICATORS
Key in Ignition Warning Chime
Sounds when you open the driver's door
and you have left the key in the ignition.
Headlamps On Warning Chime
Sounds when you remove the key from the
ignition and open the driver door and you
have left the headlamps or parking lamps
on.
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Action
Message Indic-
ator
Message
Shift into park (P), apply the parking brake
and close the hood.
-
Hood open
Shift into park (P), apply the parking brake
and close the door.
-
Rear load compartment
door ajar
Shift into park (P), apply the parking brake
and close the door.
-
Emergency rear door ajar
Engine Action
Message Indic-
ator
Message
Have your vehicle checked as soon as
possible.
Amber
Engine fault Service now
Displays when the engine temperature is
too high. Stop your vehicle as soon as it is
safe to do so, switch the engine off and
allow it to cool. If the problem persists, have
your vehicle checked as soon as possible.
See Engine Coolant Check (page 202).
Red
High engine temperature
Stop safely
Hill Start Assist Action
Message Indic-
ator
Message
Displays when hill start assist is not avail-
able. Have your vehicle checked as soon
as possible.
Amber
Hill start assist not avail-
able
See
Hill Start Assist (page 135).
Lighting Action
Message Indic-
ator
Message
Displays if a brake lamp bulb fails.
-
Brake lamp Bulb fault
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Action
Message Indic-
ator
Message
See Changing a Bulb (page 212).
Displays if a trailer brake lamp bulb fails.
-
Trailer brake lamp Bulb
fault
Displays if a low beam bulb fails.
-
Low beam Bulb fault
See
Changing a Bulb (page 212).
Displays if an electrical malfunction occurs
with the headlamp system. Have your
vehicle checked as soon as possible.
Amber
Headlamp fault Service
required
Maintenance Action
Message Indic-
ator
Message
Displays when the engine oil life is depleted
and requires a change. See
Engine Oil
Check (page 200).
-
Oil change required
Indicates the brake fluid level is low and the
brake system should be inspected immedi-
ately. See Brake Fluid Check (page 206).
Have your vehicle checked immediately.
Red
Brake fluid level low
Service now
Displays when the washer fluid is low and
needs to be refilled. See
Washer Fluid
Check (page 206).
-
Washer fluid level low
Parking Aid Action
Message Indic-
ator
Message
The system has detected a fault that
requires service. Have your vehicle checked
as soon as possible.
Amber
Parking aid fault Service
required
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Illumination of the service engine soon
indicator, charging system warning light or
the temperature warning light, fluid leaks,
strange odors, smoke or loss of engine
power could indicate that the emission
control system is not working properly.
An improperly operating or damaged
exhaust system may allow exhaust to
enter the vehicle. Have a damaged or
improperly operating exhaust system
inspected and repaired immediately.
Do not make any unauthorized changes to
your vehicle or engine. By law, vehicle
owners and anyone who manufactures,
repairs, services, sells, leases, trades
vehicles, or supervises a fleet of vehicles
are not permitted to intentionally remove
an emission control device or prevent it
from working. Information about your
vehicle
’s emission system is on the Vehicle
Emission Control Information Decal
located on or near the engine. This decal
also lists engine displacement.
Please consult your warranty information
for complete details.
On-Board Diagnostics (OBD-II)
Your vehicle has a computer known as the
on-board diagnostics system (OBD-II) that
monitors the engine ’s emission control
system. The system protects the
environment by making sure that your
vehicle continues to meet government
emission standards. The OBD-II system
also assists a service technician in properly
servicing your vehicle. When the service engine soon
indicator illuminates, the OBD-II
system has detected a
malfunction. Temporary malfunctions may
cause the service engine soon indicator to
illuminate. Examples are: 1. Your vehicle has run out of fuel
—the
engine may misfire or run poorly.
2. Poor fuel quality or water in the fuel —the engine may misfire or run
poorly.
3. The fuel fill inlet may not have closed properly. See Refueling (page 123).
4. Driving through deep water —the
electrical system may be wet.
You can correct these temporary
malfunctions by filling the fuel tank with
good quality fuel, properly closing the fuel
fill inlet or letting the electrical system dry
out. After three driving cycles without these
or any other temporary malfunctions
present, the service engine soon indicator
should stay off the next time you start the
engine. A driving cycle consists of a cold
engine startup followed by mixed city and
highway driving. No additional vehicle
service is required.
If the service engine soon indicator remains
on, have your vehicle serviced at the first
available opportunity. Although some
malfunctions detected by the OBD-II may
not have symptoms that are apparent,
continued driving with the service engine
soon indicator on can result in increased
emissions, lower fuel economy, reduced
engine and transmission smoothness and
lead to more costly repairs.
Readiness for Inspection and
Maintenance (I/M) Testing
Some state and provincial and local
governments may have
Inspection/Maintenance (I/M) programs
to inspect the emission control equipment
on your vehicle. Failure to pass this
inspection could prevent you from getting
a vehicle registration. If the service engine soon
indicator is on or the bulb does
not work, your vehicle may need
service. See On-Board Diagnostics.
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Your vehicle may not pass the I/M test if
the service engine soon indicator is on or
not working properly (bulb is burned out),
or if the OBD-II system has determined
that some of the emission control systems
have not been properly checked. In this
case, the vehicle is not ready for I/M
testing.
If the vehicle
’s engine or transmission has
just been serviced, or the battery has
recently run down or been replaced, the
OBD-II system may indicate that the
vehicle is not ready for I/M testing. To
determine if the vehicle is ready for I/M
testing, turn the ignition key to the on
position for 15 seconds without cranking
the engine. If the service engine soon
indicator blinks eight times, it means that
the vehicle is not ready for I/M testing; if
the service engine soon indicator stays on
solid, it means that your vehicle is ready
for I/M testing.
The OBD-II system checks the emission
control system during normal driving. A
complete check may take several days.
If the vehicle is not ready for I/M testing,
you can perform the following driving cycle
consisting of mixed city and highway
driving:
1. 15 minutes of steady driving on an expressway or highway followed by 20
minutes of stop-and-go driving with at
least four 30-second idle periods.
2. Allow your vehicle to sit for at least eight hours with the ignition off. Then,
start the vehicle and complete the
above driving cycle. The vehicle must
warm up to its normal operating
temperature. Once started, do not turn
off the vehicle until the above driving
cycle is complete.
If the vehicle is still not ready for I/M
testing, you need to repeat the above
driving cycle.
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ADJUSTING THE HEADLAMPS
Vertical Aim Adjustment
If your vehicle has been involved in a crash,
have the aim of the headlamp beam
checked by an authorized dealer.
Headlamp Aiming Target
8 ft (2.4 m)
A
Ground to the center of the
headlamp low beam bulb
B
25 ft (7.6 m)
C
Horizontal reference line
D
Vertical Aim Adjustment Procedure
1. Park your vehicle on level ground approximately 25 ft (7.6 m) from a wall
or screen.
2. Measure the distance from the ground
to the center of the headlamp low
beam bulb and mark an
8 ft (2.4 m)
long horizontal reference line on the
wall or screen at this height. Note:
There may be an identifying mark on
the lens to help you locate the center of the
bulb.
Note: To see a clearer light pattern while
adjusting one headlamp, you may want to
block the light from the other headlamp.
3. Switch on the low beam headlamps and open the hood. 4. On the wall or screen you will observe
a flat zone of high intensity light
located at the top of the beam pattern.
If the top edge of the flat zone of high
intensity light is not on the horizontal
reference line, adjust the aim of the
headlamp beam.
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