2018 FORD TRANSIT CONNECT audio

USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Make sure you connect the device to SYNC
3 and that you have started the media
player on your device.
This is a device-
dependent feature.
Bluetooth audio
does not
stream. The device is not
connected.
Make sure that all song details are popu-
lated.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC 3 does
not recognize
music that is on
my device. Try replacing the corrupt file with a new
version.
The file may be
corrupted.
Some devices require you to change the
USB settings from mass storage to media
transfer protocol class.
The song may have
copyright protection that
does not allow it to play.
Convert the file to a supported format. See
Entertainment (page 333).
The file format is not
supported by SYNC 3.
Update media index. See
Settings (page
359).
The device needs to be
re-indexed.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then connect it back
to SYNC 3.
This is a device limitation.
When I connect
my device, I
sometimes do
not hear any
sound. To listen to Apple devices through USB,
select AirPlay from the devices Control
Center, then select Dock Connector.
To listen to Apple devices through
Bluetooth Stereo, select AirPlay from the
devices Control Center, then select SYNC.
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2018 Transit Connect (CHC) Canada/United States of America, CG3709en enUSA, Edition date: 201704, First Printing SYNC™ 3

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Unplug the USB cable from
the phone, wait a moment,
and plug the USB cable
back in to the phone. After a
few seconds, the app should
appear in SYNC 3's Mobile
Apps Menu. If not, "Force
Close" the application and
restart it.
You may need to reset the
USB connection to SYNC 3.
My iPhone is connected, my
app is running, I restarted
the app but I still cannot find
it on SYNC 3.
Increase the Bluetooth
volume of the device by
using the device's volume
control buttons which are
most often found on the
side of the device.
The Bluetooth volume on
the phone may be low.
I have an Android phone. I
found and started my media
app on SYNC 3, but there is
no sound or the sound is
very low.
Force close or uninstall the
apps you do not want SYNC
3 to find. If the app has a
"Ford SYNC" setting, disable
that setting in the app's
settings menu on the phone.
Some Android devices have
a limited number of
Bluetooth ports that apps
can use to connect. If you
have more AppLink apps on
your phone than the number
of available Bluetooth ports,
you will not see all of your
apps listed in the SYNC 3
mobile apps menu.
I can only see some of the
AppLink apps running on my
phone listed in the SYNC 3
Mobile Apps Menu. Voice command issues
Possible solution
Possible cause
Issue
Review the cell phone voice commands
and the media voice commands at the
beginning of their respective sections.
You may be using the
wrong voice commands.
SYNC 3 does
not understand
what I am
saying. Refer to the audio display during an active
voice session to find a list of voice
commands there.
Wait for the system to prompt you before
you state your command.
You may be speaking too
soon or at the wrong
time.
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2018 Transit Connect (CHC) Canada/United States of America, CG3709en enUSA, Edition date: 201704, First Printing SYNC™ 3

General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>|) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting please call or visit the Ford
Website. Ford Support
United States: 1-800-392-3673
Customer Relation-
ship Center
Canada: 1-800-565-3673
owner.ford.com
Website
www.syncmyride.ca
www.syncmaroute.ca
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2018 Transit Connect (CHC) Canada/United States of America, CG3709en enUSA, Edition date: 201704, First Printing SYNC™ 3

•
Links to Third Party Sites: The
SOFTWARE may provide you with the
ability to link to third party sites. The
third party sites are not under the
control of FORD MOTOR COMPANY,
its affiliates and/or its designated
agent. Neither FORD MOTOR
COMPANY nor its affiliates nor its
designated agent are responsible for
(I) the contents of any third party sites,
any links contained in third party sites,
or any changes or updates to third
party sites, or (ii) webcasting or any
other form of transmission received
from any third party sites. If the
SOFTWARE provides links to third
party sites, those links are provided to
you only as a convenience, and the
inclusion of any link does not imply an
endorsement of the third party site by
FORD MOTOR COMPANY, its affiliates
and/or its designated agent.
• Obligation to Drive Responsibly:
You recognize your obligation to drive
responsibly and keep attention on the
road. You will read and abide with the
DEVICES operating instructions
particularly as they pertain to safety
and you agree to assume any risk
associated with the use of the
DEVICES.
UPGRADES AND RECOVERY MEDIA:
If the SOFTWARE is provided by FORD
MOTOR COMPANY separate from the
DEVICES on media such as a ROM chip,
CD ROM disk(s) or via web download or
other means, and is labeled "For Upgrade
Purposes Only" or "For Recovery Purposes
Only" you may install one (1) copy of such
SOFTWARE onto the DEVICES as a
replacement copy for the existing
SOFTWARE, and use it in accordance with
this EULA, including any additional EULA
terms accompanying the upgrade
SOFTWARE. INTELLECTUAL PROPERTY RIGHTS:
All title and intellectual property rights in
and to the SOFTWARE (including but not
limited to any images, photographs,
animations, video, audio, music, text and
"applets" incorporated into the
SOFTWARE), the accompanying printed
materials, and any copies of the
SOFTWARE, are owned by FORD MOTOR
COMPANY, or its affiliates or suppliers. The
SOFTWARE is licensed, not sold. You may
not copy the printed materials
accompanying the SOFTWARE. All title
and intellectual property rights in and to
the content which may be accessed
through use of the SOFTWARE is the
property of the respective content owner
and may be protected by applicable
copyright or other intellectual property
laws and treaties. This EULA grants you no
rights to use such content outside its
intended use. All rights not specifically
granted under this EULA are reserved by
FORD MOTOR COMPANY, its affiliates,
and third party software and service
providers and suppliers. Use of any on-line
services which may be accessed through
the SOFTWARE may be governed by the
respective terms of use relating to such
services. If this SOFTWARE contains
documentation that is provided only in
electronic form, you may print one copy of
such electronic documentation.
EXPORT RESTRICTIONS:
You
acknowledge that the SOFTWARE is
subject to U.S. and European Union export
jurisdiction. You agree to comply with all
applicable international and national laws
that apply to the SOFTWARE, including
the U.S. Export Administration Regulations,
as well as end-user, end-use and
destination restrictions issued by U.S. and
other governments.
408
2018 Transit Connect (CHC) Canada/United States of America, CG3709en enUSA, Edition date: 201704, First Printing Appendices

1. Safe and Lawful Use
You acknowledge that devoting attention
to the TeleNav Software may pose a risk
of injury or death to you and others in
situations that otherwise require your
undivided attention, and you therefore
agree to comply with the following when
using the TeleNav Software:
(a) observe all traffic laws and otherwise
drive safely;
(b) use your own personal judgment while
driving. If you feel that a route suggested
by the TeleNav Software instructs you to
perform an unsafe or illegal maneuver,
places you in an unsafe situation, or directs
you into an area that you consider to be
unsafe, do not follow such instructions;
(c) do not input destinations, or otherwise
manipulate the TeleNav Software, unless
your vehicle is stationary and parked;
(d) do not use the TeleNav Software for
any illegal, unauthorized, unintended,
unsafe, hazardous, or unlawful purposes,
or in any manner inconsistent with this
Agreement;
(e) arrange all GPS and wireless devices
and cables necessary for use of the
TeleNav Software in a secure manner in
your vehicle so that they will not interfere
with your driving and will not prevent the
operation of any safety device (such as an
airbag).
You agree to indemnify and hold TeleNav
harmless against all claims resulting from
any dangerous or otherwise inappropriate
use of the TeleNav Software in any moving
vehicle, including as a result of your failure
to comply with the directions above.
2. Account Information
You agree: (a) when registering the
TeleNav Software, to provide TeleNav with
true, accurate, current, and complete
information about yourself, and (b) to
inform TeleNav promptly of any changes
to such information, and to keep it true,
accurate, current and complete.
3. Software License
•
Subject to your compliance with the
terms of this Agreement, TeleNav
hereby grants to you a personal,
non-exclusive, non-transferable license
(except as expressly permitted below
in connection with your permanent
transfer of the TeleNav Software
license), without the right to
sublicense, to use the TeleNav
Software (in object code form only) in
order to access and use the TeleNav
Software. This license shall terminate
upon any termination or expiration of
this Agreement. You agree that you will
use the TeleNav Software only for your
personal business or leisure purposes,
and not to provide commercial
navigation services to other parties.
3.1 License Limitations
• (a) reverse engineer, decompile,
disassemble, translate, modify, alter
or otherwise change the TeleNav
Software or any part thereof;
(b)
attempt to derive the source code,
audio library or structure of the
TeleNav Software without the prior
express written consent of TeleNav;
(c)
remove from the TeleNav
Software, or alter, any of TeleNav's or
its suppliers' trademarks, trade names,
logos, patent or copyright notices, or
other notices or markings;
(d)
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A
A/C
See: Climate Control.......................................... 96
About This Manual...........................................7
ABS See: Brakes............................................................ 134
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes.................................................................134
Accessories....................................................384 Exterior Style....................................................... 384
Interior Style........................................................ 384
Lifestyle................................................................. 384
Peace of Mind..................................................... 384
Accessories See: Replacement Parts
Recommendation............................................ 12
Adjusting the Headlamps...........................211 Horizontal Aim Adjustment............................ 212
Vertical Aim Adjustment................................... 211
Adjusting the Steering Wheel...................60
Airbag Disposal...............................................45
Air Conditioning See: Climate Control.......................................... 96
Air Filter See: Changing the Engine Air Filter..............218
Appendices...................................................406
Apps.................................................................356 ........................................................................\
.......... 356
SiriusXM Traffic and Travel Link................... 358
Audible Warnings and Indicators.............82 Automatic Transmission Warning
Chime.................................................................. 83
Headlamps On Warning Chime...................... 82
Key in Ignition Warning Chime........................ 82
Parking Brake On Warning Chime.................. 83
Audio Control..................................................60
Audio Input Jack...........................................275
Audio System
.................................................261
General Information.......................................... 261
Audio Troubleshooting
..............................276
Audio Unit - Vehicles With: AM/FM/CD/ SYNC/Satellite Radio..............................267
Audio Unit - Vehicles With: AM/FM/CD/ SYNC.............................................................265 Audio Unit - Vehicles With: AM/
FM...................................................................262
AUX Button.......................................................... 265
Clock Button........................................................ 264
Frequency Band Buttons................................ 264
Menu Button........................................................ 265
Sound Button...................................................... 264
Station Preset Buttons.................................... 264
Station Tuning Buttons................................... 264
Audio Unit - Vehicles With: Premium AM/FM/CD..................................................269
Autolamps........................................................67 Windshield Wiper Activated
Headlamps........................................................ 67
Automatic Climate Control........................97 Mono Mode............................................................ 98
Switching Mono Mode Back On..................... 99
Switching Mono Mode Off............................... 99
Temperature Control.......................................... 98
Automatic Transmission.............................131 Brake-Shift Interlock.......................................... 132
If Your Vehicle Gets Stuck In Mud or Snow................................................................... 133
SelectShift Automatic® Transmission.................................................... 131
Understanding the Positions of Your Automatic Transmission.............................. 131
Automatic Transmission Fluid Check............................................................206
Autowipers.......................................................63
Auxiliary Power Points.................................113 12 Volt DC Power Point...................................... 113
Locations................................................................. 113
B
Battery See: Changing the 12V Battery..................... 206
Blind Spot Information System..............146 Switching the System Off and On...............148
System Errors....................................................... 148
Using the System............................................... 146
Bonnet Lock See: Opening and Closing the Hood...........197
Booster Seats..................................................24 Types of Booster Seats...................................... 25
Brake Fluid Check
.......................................206
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Traction Control.............................................137
Principle of Operation....................................... 137
Trailer Sway Control....................................163
Transmission Code Designation.............257
Transmission...................................................131
Transporting the Vehicle...........................168
Trip Computer
.................................................86
Average Fuel........................................................... 87
Digital Speedometer........................................... 87
Distance to Empty............................................... 86
Resetting the Trip Computer........................... 86
Trip Odometer....................................................... 86
U
Under Hood Overview
................................199
USB Port..........................................................276
Using Cruise Control....................................145 Switching Cruise Control Off.......................... 145
Switching Cruise Control On.......................... 145
Using MyKey With Remote Start Systems..........................................................52
Using Snow Chains
.....................................243
Using Stability Control...............................139
Using SYNC™ With Your Media Player............................................................298
Accessing Your USB Song Library...............302
Bluetooth Devices and System Settings............................................................ 304
Connecting Your Digital Media Player to the USB Port.......................................................... 298
Media Menu Features...................................... 302
Media Voice Commands................................ 299
Voice Commands for Audio Sources.........304
Using SYNC™ With Your Phone.............281 Accessing Features through the Phone
Menu................................................................. 286
Accessing Your Phone Settings................... 289
Bluetooth Devices............................................. 290
Making Calls........................................................ 285
Pairing a Phone for the First Time...............282
Pairing Subsequent Phones.......................... 283
Phone Options during an Active Call.........285
Phone Voice Commands................................ 283
Receiving Calls.................................................... 285
System Settings.................................................. 291
Text Messaging................................................... 287Using Traction Control................................137
Switching the System Off................................ 137
System Indicator Lights and Messages........................................................... 137
Using a Switch...................................................... 137
Using the Information Display Controls.............................................................. 137
Using Voice Recognition............................279 Audio Voice Commands.................................. 327
Initiating a Voice Session................................ 279
Mobile App Voice Commands...................... 330
Navigation Voice Commands....................... 329
Phone Voice Commands................................ 328
SiriusXM Traffic and Travel Link Voice Commands....................................................... 331
System Interaction and Feedback.............280
Voice Settings Commands............................. 331
Utilizing the Mediation/Arbitration Program (Canada Only)..........................181
V
Vehicle Care....................................................219
Vehicle Certification Label.......................256
Vehicle Identification Number................255
Vehicle Storage.............................................224 Battery.................................................................... 225
Body........................................................................\
224
Brakes..................................................................... 225
Cooling system................................................... 225
Engine..................................................................... 225
Fuel system.......................................................... 225
General.................................................................. 224
Miscellaneous..................................................... 225
Removing Vehicle From Storage.................. 225
Tires........................................................................\
. 225
Ventilation See: Climate Control.......................................... 96
VIN See: Vehicle Identification Number............255
Voice Control....................................................61
W
Warning Lamps and Indicators................80 Airbag - Front........................................................ 80
Anti-Lock Braking System................................ 80
Battery..................................................................... 80
445
2018 Transit Connect (CHC) Canada/United States of America, CG3709en enUSA, Edition date: 201704, First Printing Index