
ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty.
The service is available:
•
24 hours a day, seven days a week.
• For the coverage period listed on the
Roadside Assistance Card included in
your Owner's Manual portfolio.
Roadside Assistance covers:
• A flat tire change with a good spare
(except vehicles supplied with a tire
inflation kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (8 L) of gasoline or 5 gal (20 L)
of diesel fuel to a disabled vehicle.
Roadside Assistance limits fuel delivery
service to two no-charge occurrences
within a 12-month period.
• Winch out — available within 100 ft
(30 m) of a paved or county
maintained road, no recoveries. •
Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within
35 mi (56 km) of the
disablement location or to the nearest
authorized dealer. If a member
requests a tow to an authorized dealer
that is more than
35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of
35 mi (56 km).
• Roadside Assistance includes up to
$200 for a towed trailer if the disabled
eligible vehicle requires service at the
nearest authorized dealer. If the towing
vehicle is operational but the trailer is
not, then the trailer does not qualify for
any roadside services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the owner's information portfolio in the
glove compartment.
United States vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km)
. To obtain reimbursement
information, United States vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
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Vehicles Sold in Canada: Getting
Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company of
Canada, Limited offers a complimentary
roadside assistance program. This
program is eligible within Canada or the
continental United States.
This program is separate from the New
Vehicle Limited Warranty, but the coverage
is concurrent with the powertrain coverage
period of your vehicle.
Canadian customers who require roadside
assistance, call 1-800-665-2006.
Vehicles Sold in Canada: Using
Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference.
In Canada, this card is found in the
Warranty Guide in the glove compartment
of your vehicle.
Vehicles Sold in Canada: Roadside
Assistance Program Coverage
The service is available 24 hours a day,
seven days a week.
Canadian roadside coverage and benefits
may differ from the U.S. coverage.
If you require more information, please
refer to the coverage section of your
warranty guide, call us in Canada at
1-800-665-2006, or visit our website at
www.ford.ca.
HAZARD FLASHERS
Note:
If used when the vehicle is not
running, the battery will lose charge. There
may be insufficient power to restart your
vehicle. The hazard warning button is
located on the instrument panel.
Use it when your vehicle is
creating a safety hazard for other
motorists.
• Press the button to turn on the hazard
warning function, and the front and
rear direction indicators will flash.
• Press the button again to turn them
off.
FUEL SHUTOFF WARNING
Failure to inspect and, if necessary,
repair fuel leaks after a collision may
increase the risk of fire and serious
injury. Ford Motor Company recommends
that the fuel system be inspected by an
authorized dealer after any collision. In the event of a moderate to severe
collision, this vehicle is equipped with a
fuel pump shut-off feature that stops the
flow of fuel to the engine. Not every impact
will cause a shut-off.
Should your vehicle shut off after a
collision, you may restart your vehicle by
doing the following:
1. Turn the ignition off.
2. Turn the ignition to crank.
3. Turn the ignition off.
4.
Turn the ignition on again to re-enable
the fuel pump.
Note: In the event that your vehicle does
not restart after your third attempt, contact
an authorized dealer.
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JUMP STARTING THE VEHICLE
WARNINGS
The gases around the battery can
explode if exposed to flames, sparks
or lit cigarettes. An explosion could
result in personal injury or vehicle damage. Batteries contain sulfuric acid which
can burn skin, eyes and clothing, if
contacted.
Use only an adequate-sized cable
with insulated clamps.
Note:
Do not disconnect the battery from
your vehicle ’s electrical system.
Preparing Your Vehicle
Note: Do not attempt to push-start your
automatic transmission vehicle. Automatic
transmissions do not have push-start
capability. Attempting to push-start a
vehicle with an automatic transmission may
cause transmission damage.
Note: Use only a 12-volt supply to start your
vehicle.
Note: Do not disconnect the battery of the
disabled vehicle as this could damage the
vehicle's electrical system.
Park the booster vehicle close to the hood
of the disabled vehicle, making sure the
two vehicles do not touch, and switch off
all accessories. Connecting the Jumper Cables WARNING
Do not attach the cables to fuel lines,
engine rocker covers, the intake
manifold or electrical components
as grounding points. Stay clear of moving
parts. To avoid reverse polarity
connections, make sure that you correctly
identify the positive (+) and negative (-)
terminals on both the disabled and booster
vehicles before connecting the cables. Note:
In the illustration, the bottom vehicle
represents the booster vehicle. 175
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UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorized
Canadian dealers. In those cases where
you continue to feel that the efforts by Ford
of Canada and the authorized dealer to
resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of
Canada participates in an impartial third
party mediation/arbitration program
administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.
In the CAMVAP program, impartial
third-party arbitrators conduct hearings at
mutually convenient times and places in
an informal environment. These impartial
arbitrators review the positions of the
parties, make decisions and, when
appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair,
and final as the arbitrator
’s award is
binding on both you and Ford of Canada.
CAMVAP services are available in all
Canadian territories and provinces. For
more information, without charge or
obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685
or visit www.camvap.ca. GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreign
country, contact the appropriate foreign
embassy or consulate. These officials can
inform you of local vehicle registration
regulations and where to find unleaded
fuel or petrol/gas engines or the proper
sulfur fuel for diesel engines.
If you cannot find the proper fuel
recommended for your vehicle, contact
our Customer Relationship Center.
The use of improper fuels in your vehicle
without proper conversion may damage
the effectiveness of your emission control
system and may cause engine knocking or
serious engine damage. Ford Motor
Company or Ford of Canada is not
responsible for any damage caused by use
of improper fuel. Using improper fuels may
also result in difficulty importing your
vehicle back into the United States.
If your vehicle must be serviced while you
are traveling or living in Asia-Pacific Region,
Sub-Saharan Africa, U.S. Virgin Islands
and/or Puerto Rico , Central America, the
Caribbean, and Israel and the Middle East,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact the corresponding Ford Customer
Assistance Center:
FORD MOTOR COMPANY
Customer Relationship Centers in:
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Protected Component
Fuse Rating
Fuse Number
Blower motor.
40 A
F10
Accessories - Van only.
40 A
F11
Powertrain control module.
30 A
F12
Starter relay.
30 A
F13
Right-hand heated windshield.
40 A
F14
Cargo-area auxiliary power point.
20 A
F15
Luggage compartment auxiliary power point.
Heated windshield.
40 A
F16
Floor console auxiliary power point.
20 A
F17
Not used.
-
F18
Anti-lock brake system with electronic stability
control.
5 A
F19
Horn.
15 A
F20
Stop lamp switch.
5 A
F21
Power supply voltage - powertrain control module.
10 A
F22
Relay coils.
5 A
F23
Not used.
-
F24
Door control unit - Van.
25 A
F25
Engine control relay coil feed.
5 A
F26
Air conditioning clutch.
15 A
F27
Rear power window.
25 A
F28
Front power window.
25 A
F29
Ignition switch position II output (van only).
5 A
F30
Taxi roof lamp switch.
15 A
F31
Engine control module.
15 A
F32
Engine control module.
10 A
F33
Fuel injectors.
10 A
F34
Vehicle power 4.
15 A
F35
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Passenger Compartment Fuse Box
Protected Component
Fuse Rating
Fuse Number
Fuel pump.
20 A
F56
Not used.
-
F57
Not used.
-
F58
Passive anti-theft system transceiver.
5 A
F59
Interior lamp.
10 A
F60
Driver door switch pack.
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GENERAL INFORMATION
Have your vehicle serviced regularly to help
maintain its roadworthiness and resale
value. There is a large network of
authorized dealers that are there to help
you with their professional servicing
expertise. We believe that their specially
trained technicians are best qualified to
service your vehicle properly and expertly.
They are supported by a wide range of
highly specialized tools developed
specifically for servicing your vehicle.
If your vehicle requires professional service,
an authorized dealer can provide the
necessary parts and service. Check your
warranty information to find out which
parts and services are covered.
Use only recommended fuels, lubricants,
fluids and service parts conforming to
specifications. Motorcraft® parts are
designed and built to provide the best
performance in your vehicle.
Precautions
•
Do not work on a hot engine.
• Make sure that nothing gets caught in
moving parts.
• Do not work on a vehicle with the
engine running in an enclosed space,
unless you are sure you have enough
ventilation.
• Keep all open flames and other burning
material (such as cigarettes) away
from the battery and all fuel related
parts.
Working with the Engine Off
1. Set the parking brake and shift to park
(P).
2. Switch off the engine.
3. Block the wheels. Working with the Engine On WARNING
To reduce the risk of vehicle damage
and/or personal burn injuries, do not
start your engine with the air cleaner
removed and do not remove it while the
engine is running. 1.
Set the parking brake and shift to park
(P).
2. Block the wheels.
OPENING AND CLOSING THE
HOOD
Opening the Hood 1. Open the front door.
2. Pull the hood release handle.
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Only use oils certified for gasoline engines
by the American Petroleum Institute (API).
An oil with this trademark symbol
conforms to the current engine and
emission system protection standards and
fuel economy requirements of the
International Lubricants Specification
Advisory Committee (ILSAC).
To top up the engine oil level do the
following:
1. Clean the area surrounding the engine
oil filler cap before you remove it.
2. Remove the engine oil filler cap. See Under Hood Overview (page 199).
Turn it counterclockwise and remove
it.
3. Add engine oil that meets Ford specifications. See
Capacities and
Specifications (page 257). You may
have to use a funnel to pour the engine
oil into the opening.
4. Recheck the oil level.
5. If the oil level is correct, replace the dipstick and make sure it is fully seated.
6. Replace the engine oil filler cap. Turn it clockwise until you feel a strong
resistance.
Note: Do not add oil further than the
maximum mark. Oil levels above the
maximum mark may cause engine damage. Note:
Make sure you install the oil filler cap
correctly.
Note: Soak up any spillage with an
absorbent cloth immediately.
OIL CHANGE INDICATOR
RESET
Resetting the Oil Life Monitoring
System
Only reset the oil life monitoring system
after changing the engine oil and oil filter.
1. Switch the ignition on. Do not start the
engine.
2. Press the accelerator and brake pedals
at the same time.
3. Keep the accelerator and brake pedals
fully pressed.
4. After three seconds, a message confirming that the reset is in progress
displays.
5. After 25 seconds, a message confirming that the reset is complete
displays.
6. Release the accelerator and brake pedals.
7. The message confirming that the reset
is complete no longer displays.
8. Switch the ignition off.
ENGINE COOLING FAN WARNING
Keep your hands and clothing clear
of the engine cooling fan.
Under certain conditions, the engine
cooling fan may continue to run for several
minutes after you switch your vehicle off.
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