2018 FORD TRANSIT CONNECT service reset

Potential station issues
Action
Cause
Issues
No action required. The station
is not available in your current
location.
The previously stored multicast
preset or direct tune is not
available in your current recep-
tion area.
Cannot access HD2 or
HD3 multicast channel
when recalling a preset
or from a direct tune.
Fill out the station issue form.
*
Data service issue by the radio
broadcaster.
Text information does
not match currently
playing audio.
Fill out the station issue form.
*
Data service issue by the radio
broadcaster.
There is no text
information shown for
currently selected
frequency.
HD Radio Technology manufactured under
license from DTS Inc. U.S. and foreign
patents. HD Radio and the HD and HD
Radio logos are proprietary trademarks of
DTS Inc. Ford Motor Company and DTS
Inc. are not responsible for the content sent
using HD Radio technology. Content may
be changed, added or deleted at any time
at the station owner's discretion.
* You can find the form here: Website
http://hdradio.com/stations/feedback
CD
Once you select this option, the system
returns you to the main audio screen.
The current audio information appears on
the screen.
The following buttons are also available: Function
Button
You can use the browse button to select a track.
Browse
Select this button and a small number one displays to indicate
the track is set to repeat.
Repeat
For MP3 CDs, this button allows you to toggle through repeat
off, repeat one track (a small number one displays), and repeat
current folder (a small folder displays).
Select the shuffle symbol to have the audio on the disk play
in random order.
Shuffle
You can use the forward, reverse, pause or
play buttons to control the audio playback.
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2018 Transit Connect (CHC) Canada/United States of America, CG3709en enUSA, Edition date: 201704, First Printing SYNC™ 3

Cell phone issues
Possible solution
Possible cause
Issue
Replying to text messages using SYNC 3 is
not supported by iPhone.
Text messages from WhatsApp and Face-
book Messenger are not supported.
Your cell phone must support downloading
text messages through Bluetooth to receive
incoming text messages.
This is a cell phone-
dependent feature.
Audible text
messages do
not work on my
cell phone. Because each cell phone is different, refer
to your device's manual for the specific cell
phone you are pairing. In fact, there can be
differences between cell phones due to
brand, model, service provider and software
version.
This is a cell phone limita-
tion. USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
Possible device malfunc-
tion.
I am having
trouble
connecting my
device. Make sure you are using the manufacturer's
cable.
Make sure to correctly insert the USB cable
into the device and your vehicle's USB port.
Make sure that the device does not have
an auto-install program or active security
settings.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Make sure you are not leaving the device in
your vehicle during very hot or cold
temperatures.
This is a device limitation.
SYNC 3 does
not recognize
my device when
I start my
vehicle.
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2018 Transit Connect (CHC) Canada/United States of America, CG3709en enUSA, Edition date: 201704, First Printing SYNC™ 3

When the oil change message appears in
the information display, it is time for an oil
change. Make sure you perform the oil
change within two weeks or 500 mi
(800 km) of the message appearing. Make
sure you reset the Intelligent Oil-Life
Monitor after each oil change. See
Oil
Change Indicator Reset (page 201).
If your information display resets
prematurely or becomes inoperative, you
should perform the oil change interval at
six months or
5,000 mi (8,000 km) from
your last oil change. Never exceed one year
or
10,000 mi (16,000 km) between oil
change intervals.
Your vehicle is very sophisticated and built
with multiple, complex, performance
systems. Every manufacturer develops
these systems using different
specifications and performance features.
That is why it is important to rely upon your
dealership to properly diagnose and repair
your vehicle.
Ford Motor Company has recommended
maintenance intervals for various parts
and component systems based upon
engineering testing. Ford Motor Company
relies upon this testing to determine the
most appropriate mileage for replacement
of oils and fluids to protect your vehicle at
the lowest overall cost to you and
recommends against maintenance
schedules that deviate from the scheduled
maintenance information.
We strongly recommend the use of only
genuine Ford, Motorcraft or
Ford-authorized re-manufactured
replacement parts engineered for your
vehicle. Additives and Chemicals
This owner's manual and the Ford
Workshop Manual list the recommended
additives and chemicals for your vehicle.
We do not recommend using chemicals or
additives not approved by us as part of
your vehicle
’s normal maintenance. Please
consult your warranty information.
Oils, Fluids and Flushing
In many cases, fluid discoloration is a
normal operating characteristic and, by
itself, does not necessarily indicate a
concern or that the fluid needs to be
changed. However, a qualified expert, such
as the factory-trained technicians at your
dealership, should inspect discolored fluids
that also show signs of overheating or
foreign material contamination
immediately.
Make sure to change your vehicle ’s oils and
fluids at the specified intervals or in
conjunction with a repair. Flushing is a
viable way to change fluid for many vehicle
sub-systems during scheduled
maintenance. It is critical that systems are
flushed only with new fluid that is the same
as that required to fill and operate the
system or using a Ford-approved flushing
chemical.
Owner Checks and Services
Make sure you perform the following basic
maintenance checks and inspections every
month or at six-month intervals.
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At every oil change interval as indicated by the information display
*
Inspect the tires, tire wear and measure the tread depth.
Inspect the wheels and related components for abnormal noise, wear, looseness or
drag.
* Do not exceed one year or 10000 miles (16000 kilometers) between service intervals.
** Reset the Intelligent Oil-Life Monitor after engine oil and filter changes. See Engine
Oil Check (page 200). Other maintenance items
1
Replace cabin air filter.
Every 20000 miles (32000
km)
Replace engine air filter.
Every 30000 miles (48000
km)
Change engine coolant.2
At 100000 miles (160000
km)
Replace spark plugs.
Every 100000 miles
(160000 km) Inspect accessory drive belt(s). 3
Change automatic transmission fluid.
Every 150000 miles
(240000 km)
Replace accessory drive belt(s). 4
1 Perform these maintenance items within 3000 miles (4800 kilometers) of the last
engine oil and filter change. Do not exceed the designated distance for the interval.
2 Initial replacement at six years or 100000 miles (160000 kilometers), then every three
years or 50000 miles (80000 kilometers).
3 After initial inspection, inspect every other oil change until replaced.
4 If not replaced within the last 100000 miles (160000 kilometers).
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2018 Transit Connect (CHC) Canada/United States of America, CG3709en enUSA, Edition date: 201704, First Printing Scheduled Maintenance

SPECIAL OPERATING
CONDITIONS SCHEDULED
MAINTENANCE
If you operate your vehicle primarily in any
of the following conditions, you need to
perform extra maintenance as indicated.
If you operate your vehicle
occasionally
under any of these conditions, it is not
necessary to perform the extra
maintenance. For specific
recommendations, see your dealership
service advisor or technician. Perform the services shown in the
following tables when specified, or within
3000 miles (4800 kilometers) of a
message indicating that an oil change is
required appears in the information display.
•
Example 1
: The oil change required
message comes on at 28751 miles
(46270 kilometers). Perform the
30000-mile (48000-kilometer)
automatic transmission fluid
replacement.
• Example 2
: The oil change required
message has not come on, but the
odometer reads 30000 miles (48000
kilometers) (for example, the
Intelligent Oil-Life Monitor was reset
at 25000 miles [40000 kilometers]).
Perform the engine air filter
replacement. Towing a trailer or using a car-top carrier
Change engine oil and filter as indicated by the information
display and perform services listed in the Normal Sched-
uled Maintenance chart.
As required
Change automatic transmission fluid.
Every 30000 miles (48000
km)
Replace spark plugs.
Every 60000 miles (96000
km) Extensive idling or low-speed driving for long distances, as in heavy commercial use
(such as delivery, taxi, patrol car or livery)
Change engine oil and filter as indicated by the information
display and perform services listed in the Normal Sched-
uled Maintenance chart.
As required
Replace cabin air filter.
Inspect frequently, service
as required
Replace engine air filter.
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Extensive idling or low-speed driving for long distances, as in heavy commercial use
(such as delivery, taxi, patrol car or livery)
Change automatic transmission fluid.
Every 30000 miles (48000
km)
Replace spark plugs.
Every 60000 miles (96000
km)
* This is an optional feature. Operating in dusty or sandy conditions (such as unpaved or dusty roads)
Replace cabin air filter.
Inspect frequently, service
as required
Replace engine air filter.
Inspect the wheels and related components for abnormal
noise, wear, looseness or drag.
Every 5000 miles (8000
km)
Rotate tires, inspect tires for wear and measure tread
depth.
Change engine oil and filter.*
Every 5000 miles (8000
km) or six months
Perform multi-point inspection.
Change automatic transmission fluid.
Every 30000 miles (48000
km)
* Reset your Intelligent Oil-Life Monitor after engine oil and filter changes. See Engine
Oil Check (page 200).
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fullest extent allowed by applicable law,
such information may be transferred
across country borders, and used,
processed, and disclosed in global
locations that may have different levels of
privacy protection than in your own
country. If you do not consent or do not
wish to disclose this information, do not
use Device and Service.
How to Contact Us, Access, or Control the
Use of Your Information: For more
information or to request correction or
removal of personal information, contact
us as set forth in the Contact Us section
below.
Security and Retention of Your
Information: We use systems, policies,
procedures, and technology to provide
reasonable security to protect and
maintain the security and accuracy of your
information. We will only retain your
Personal Information for so long as
reasonably necessary to fulfill legitimate
business purposes.
Privacy Policy Effective Date and Revisions:
This Privacy Policy may be updated in
order to reflect any changes to Device, App
and/or Services or privacy practices.
7. Modification of These Terms and
Conditions
Ford may at their sole discretion, with or
without notice, modify these Terms and
Conditions at any time and such
modifications will be effective immediately
upon being posted on the App or at
www.Ford.com.cn or otherwise notified to
you. Your continued use of Devide or
Service will indicate your acceptance of
these modified Terms and Conditions. If
you do not agree to the Terms and
Conditions or any modification of the
Terms and Conditions, you must
immediately stop using Device and Service.
8. Authorized Users and Purchaser
You may allow others who are above 18
years old (including without limitation
passengers and other drivers of your
vehicle, each an
“Authorized User ”) to use
your Device and/or Service provided
through your Device or APP user account
registered in connection with your vehicle
and/or Device, provided that you are
responsible for the use of Device and/or
Service by your Authorized Users, and for
informing your Authorized Users of these
Terms and Conditions and causing each
Authorized Users to agree to these Terms
and Conditions.
If you resell the vehicle to another party
(“Purchaser ”), you are responsible for
informing the Purchaser of these Terms
and Conditions. Upon your resale of your
vehicle to a Purchaser, you must
immediately de-register the user name of
the SIM card embedded in Device and
[Master Reset the Service] and inform the
Purchaser to register his/her personal
information to reactivate the SIM card in
the Device. If you fail to follow the
preceding, you may be held liable under
applicable laws and/or the Telecom
Service Provider may cease to provide
telecommincation service to support
Service to you.
9. Disclaimer
Service may be interrupted due to a variety
of reasons which are out of our control and
is based on certain services provided by
third party suppliers which is out of our
control. We are not responsible for any
interruptions of Service. We may modify,
suspend, or discontinue Service or any
feature at any time without notice. Device
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Clock........................................................................\
361
Display................................................................... 370
General.................................................................. 368
Media Player....................................................... 360
Mobile Apps......................................................... 367
Navigation............................................................ 365
Phone...................................................................... 361
Radio...................................................................... 364
Sound..................................................................... 359
Valet Mode............................................................. 371
Vehicle................................................................... 369
Voice Control........................................................ 371
Wi-Fi....................................................................... 369
Side Airbags.....................................................42
Sitting in the Correct Position..................103
Snow Chains See: Using Snow Chains................................. 243
Special Notices................................................12 New Vehicle Limited Warranty......................... 12
On Board Diagnostics Data Link Connector............................................................ 13
Special Instructions.............................................. 12
Special Operating Conditions Scheduled Maintenance..............................................394
Speed Control See: Cruise Control............................................ 145
Stability Control............................................138
Principle of Operation....................................... 138
Starter Switch See: Ignition Switch............................................ 116
Starting a Gasoline Engine.........................117 Cold or Hot Engine............................................... 117
Engine Idle Speed after Starting.................... 117
Flooded Engine..................................................... 117
Starting and Stopping the Engine...........116 General Information........................................... 116
Steering.............................................................151 Electric Power Steering..................................... 151
Steering Wheel
...............................................60
Storage Compartments..............................115
Sun Shades.......................................................77 Bounce-Back......................................................... 78
Opening and Closing the Sun Shade............78
Sun Shade Relearning........................................ 78
Supplementary Restraints System..........37 Principle of Operation......................................... 37
Switching Off the Engine............................117 Vehicles With a Turbocharger......................... 117Symbols Glossary
.............................................7
SYNC™ 3.........................................................315
General Information.......................................... 315
SYNC™ 3 Troubleshooting.......................371
SYNC™ Applications and Services........................................................293
911 Assist............................................................... 293
SYNC Mobile Apps............................................ 295
SYNC™.............................................................277 General Information.......................................... 277
SYNC™ Troubleshooting.........................306
T
Tailgate See: Manual Liftgate........................................... 56
Technical Specifications See: Capacities and Specifications............255
The Better Business Bureau (BBB) Auto Line Program (U.S. Only).......................180
Tire Care
..........................................................228
Glossary of Tire Terminology........................ 230
Information About Uniform Tire Quality Grading............................................................. 228
Information Contained on the Tire Sidewall............................................................. 231
Temperature A B C............................................ 229
Traction AA A B C............................................... 229
Treadwear............................................................. 229
Tire Pressure Monitoring System
...........244
Changing Tires With a Tire Pressure
Monitoring System....................................... 245
Tire Pressure Monitoring System Reset Procedure......................................................... 247
Understanding the Tire Pressure Monitoring System ............................................................. 245
Tires See: Wheels and Tires...................................... 227
Towing a Trailer.............................................162 Load Placement.................................................. 162
Towing Points
.................................................167
Recovery Hook..................................................... 167
Towing the Vehicle on Four Wheels..........................................................169
Emergency Towing............................................ 169
Recreational Vehicle Towing.......................... 169
Towing..............................................................162
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