Customer Assistance
Getting the Services You Need................178
In California (U.S. Only)..............................179
The Better Business Bureau (BBB) Auto
Line Program (U.S. Only)......................180
Utilizing the Mediation/Arbitration Program (Canada Only).........................181
Getting Assistance Outside the U.S. and Canada..........................................................181
Ordering Additional Owner's Literature.....................................................182
Reporting Safety Defects (U.S. Only).............................................................183
Reporting Safety Defects (Canada Only).............................................................183
Fuses
Fuse Box Locations......................................185
Fuse Specification Chart
...........................186
Changing a Fuse...........................................195
Maintenance
General Information....................................197
Opening and Closing the Hood...............197
Under Hood Overview................................199
Engine Oil Dipstick
......................................200
Engine Oil Check
.........................................200
Oil Change Indicator Reset.......................201
Engine Cooling Fan......................................201
Engine Coolant Check...............................202
Automatic Transmission Fluid Check
...........................................................206
Brake Fluid Check
.......................................206
Washer Fluid Check
....................................206
Changing the 12V Battery.........................206
Checking the Wiper Blades
.....................208
Changing the Wiper Blades
....................208
Adjusting the Headlamps...........................211
Changing a Bulb............................................212
Bulb Specification Chart............................217
Changing the Engine Air Filter.................218 Drive Belt Routing.........................................218
Vehicle Care
Cleaning Products........................................219
Cleaning the Exterior
..................................220
Waxing..............................................................221
Cleaning the Engine
.....................................221
Cleaning the Windows and Wiper Blades...........................................................221
Cleaning the Interior....................................222
Cleaning the Instrument Panel and Instrument Cluster Lens........................222
Cleaning Leather Seats..............................223
Repairing Minor Paint Damage...............224
Cleaning the Wheels..................................224
Vehicle Storage.............................................224
Wheels and Tires
General Information
....................................227
Tire Care
..........................................................228
Using Snow Chains.....................................243
Tire Pressure Monitoring System..........244
Changing a Road Wheel...........................248
Technical Specifications...........................253
Capacities and Specific- ations
Engine Specifications
.................................255
Motorcraft Parts
...........................................255
Vehicle Identification Number................255
Vehicle Certification Label
.......................256
Transmission Code Designation.............257
Capacities and Specifications
................257
Audio System
General Information....................................261
Audio Unit - Vehicles With: AM/FM......262
Audio Unit - Vehicles With: AM/FM/CD/ SYNC............................................................265
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The system consists of the following:
•
Safety canopy curtain airbags located
above the trim panels over the front
and rear side windows identified by a
label or wording on the headliner or
coat hook.
• A flexible headliner which opens above
the side doors to allow air curtain
deployment. •
The crash sensors and monitoring
system have a readiness indicator. See
Crash Sensors and Airbag Indicator
(page 44).
Children 12 years old and under should
always be properly restrained in the rear
seats. The Safety Canopy will not interfere
with children restrained using a properly
installed child or booster seat because it
is designed to inflate downward from the
headliner above the doors along the side
window opening. The design and development of the Safety
Canopy included recommended testing
procedures that were developed by a
group of automotive safety experts known
as the Side Airbag Technical Working
Group. These recommended testing
procedures help reduce the risk of injuries
related to the deployment of side airbags
(including the Safety Canopy).
CRASH SENSORS AND
AIRBAG INDICATOR
WARNING
Modifying or adding equipment to
the front end of your vehicle
(including hood, bumper system,
frame, front end body structure, tow hooks
and hood pins) may affect the
performance of the airbag system,
increasing the risk of injury. Do not modify
or add equipment to the front end of your
vehicle. Your vehicle has a collection of crash and
occupant sensors which provide
information to the restraints control
module which deploys (activates) the
front seatbelt pretensioners, driver airbag,
passenger airbag, seat mounted side
airbags, and the Safety Canopy. Based on
the type of accident (frontal impact, side
impact or rollover) the restraints control
module will deploy the appropriate safety
devices.
The restraints control module also
monitors the readiness of the above safety
devices plus the crash and occupant
sensors. A warning indicator light in the
instrument cluster indicates the readiness
of the safety system. If this warning
indicator light is not functioning and there
is another fault within the system, the
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Note:
Refer to local regulations when
disposing of transmitter batteries.
Note: Do not wipe off any grease on the
battery terminals or on the back surface of
the circuit board.
Note: Replacing the battery will not delete
the transmitter from the vehicle. The
transmitter should operate normally.
Integrated Keyhead Transmitter 1. Twist a thin coin in the slot of the
transmitter near the key ring to remove
the battery cover.
2. Remove the old battery. 3. Insert the new battery. Refer to the
instructions inside the transmitter for
the correct orientation of the battery.
Press the battery down to make sure
it is fully in the housing.
4. Snap the battery cover back onto the transmitter. Car Finder
Press the lock button on the key twice
within three seconds. The horn sounds and
the direction indicators will flash.
Note:
If locking was not successful or if any
door or the liftgate is open, or if the hood is
open on vehicles with a perimeter alarm or
remote start, the horn will sound and the
direction indicators will not flash.
REPLACING A LOST KEY OR
REMOTE CONTROL
You can purchase replacement keys or
remote controls from an authorized dealer.
Authorized dealers can program remote
controls for your vehicle. See Remote
Control (page 46).
To re-program the passive anti-theft
system see an authorized dealer.
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LOCKING AND UNLOCKING
Remote Control
You can use the remote control at any
time.
Unlocking the Doors
The position lamps illuminate when you
unlock the doors. When you switch the
ignition on, they automatically turn off.
Note:
You can unlock the driver door with
the key. Use the key when the remote
control is not functioning.
Note: When you leave your vehicle
unattended for several weeks, the remote
control turns off. Your vehicle must be
unlocked and the engine started using the
key. Unlocking and starting your vehicle
once enables the remote control.
One-Stage Unlocking Press the button to unlock all
doors. The direction indicators
will flash.
Two-Stage Unlocking Press the button to unlock the
front doors. Press the button
again within three seconds to
unlock all doors. The direction indicators
will flash.
Reprogramming the Unlocking
Function
When you press the unlock button only the
driver and passenger doors unlock.
Pressing the unlock button again unlocks
all doors.
You can reprogram the unlocking function
so that all doors unlock when you press
the unlock button once.
1. Switch the ignition off. 2. Press and hold both the lock and
unlock buttons on the remote control
until the direction indicators flash twice
to confirm the change.
To return to the original unlocking function,
repeat the process.
Locking the Doors Press the button to lock all
doors. The direction indicators
will flash.
Press the button again within three
seconds to confirm that all the doors are
closed. The doors will lock again, the horn
will sound and the direction indicators will
flash if all the doors and the liftgate are
closed.
Note: If any door or the liftgate is open, or
if the hood is open on vehicles with an
anti-theft alarm or remote start, the horn
does not sound.
Locking and Unlocking the Doors
From Inside
The power door lock control is on the driver
and front passenger door panels. Press the button to lock or
unlock all the doors. The lamp
illuminates with the doors
locked.
Opening the Double Rear Doors
Note: If there is a ladder fitted to the rear
cargo door, do not open the door fully if the
side-loading door is open.
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Doors Open
Action
Message Indic-
ator
Message
Vehicle MovingStop your vehicle as soon as it is safe to do
so, shift into park (P), apply the parking
brake and close the door.
Red
Driver door ajar
Stop your vehicle as soon as it is safe to do
so, shift into park (P), apply the parking
brake and close the door.
Red
Driver side rear door ajar
Stop your vehicle as soon as it is safe to do
so, shift into park (P), apply the parking
brake and close the door.
Red
Passenger door ajar
Stop your vehicle as soon as it is safe to do
so, shift into park (P), apply the parking
brake and close the door.
Red
Passenger side rear door
ajar
Stop your vehicle as soon as it is safe to do
so, shift into park (P), apply the parking
brake and close the hood.
Red
Hood open
Stop your vehicle as soon as it is safe to do
so, shift into park (P), apply the parking
brake and close the door.
Red
Rear load compartment
door ajar
Stop your vehicle as soon as it is safe to do
so, shift into park (P), apply the parking
brake and close the door.
Red
Emergency rear door ajar
Vehicle not MovingShift into park (P), apply the parking brake
and close the door.
-
Driver door ajar
Shift into park (P), apply the parking brake
and close the door.
-
Driver side rear door ajar
Shift into park (P), apply the parking brake
and close the door.
-
Passenger door ajar
Shift into park (P), apply the parking brake
and close the door.
-
Passenger side rear door
ajar
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Action
Message Indic-
ator
Message
Shift into park (P), apply the parking brake
and close the hood.
-
Hood open
Shift into park (P), apply the parking brake
and close the door.
-
Rear load compartment
door ajar
Shift into park (P), apply the parking brake
and close the door.
-
Emergency rear door ajar
Engine Action
Message Indic-
ator
Message
Have your vehicle checked as soon as
possible.
Amber
Engine fault Service now
Displays when the engine temperature is
too high. Stop your vehicle as soon as it is
safe to do so, switch the engine off and
allow it to cool. If the problem persists, have
your vehicle checked as soon as possible.
See Engine Coolant Check (page 202).
Red
High engine temperature
Stop safely
Hill Start Assist Action
Message Indic-
ator
Message
Displays when hill start assist is not avail-
able. Have your vehicle checked as soon
as possible.
Amber
Hill start assist not avail-
able
See
Hill Start Assist (page 135).
Lighting Action
Message Indic-
ator
Message
Displays if a brake lamp bulb fails.
-
Brake lamp Bulb fault
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EMISSION LAW
WARNING
Do not remove or alter the original
equipment floor covering or
insulation between it and the metal
floor of the vehicle. The floor covering and
insulation protect occupants of the vehicle
from the engine and exhaust system heat
and noise. On vehicles with no original
equipment floor covering insulation, do not
carry passengers in a manner that permits
prolonged skin contact with the metal
floor. Failure to follow these instructions
may result in fire or personal injury. U.S. federal laws and certain state laws
prohibit removing or rendering inoperative
emission control system components.
Similar federal or provincial laws may
apply in Canada. We do not approve of any
vehicle modification without first
determining applicable laws.
Tampering with emissions
control systems including
related sensors or the Diesel
Exhaust Fluid system can result in reduced
engine power and the illumination of the
service engine soon light. Tampering With a Noise Control
System
Federal laws prohibit the following acts:
•
Removal or rendering inoperative by
any person other than for purposes of
maintenance.
• Repair or replacement of any device or
element of the design incorporated into
a new vehicle for the purpose of noise
control prior to its sale or delivery to
the ultimate purchaser or while it is in
use.
• The use of the vehicle after any person
removes or renders inoperative any
device or element of the design.
The U.S. Environmental Protection Agency
may presume to constitute tampering as
follows:
• Removal of hood blanket, fender apron
absorbers, fender apron barriers,
underbody noise shields or acoustically
absorptive material.
• Tampering or rendering inoperative the
engine speed governor, to allow engine
speed to exceed manufacturer
specifications.
If the engine does not start, runs rough,
experiences a decrease in engine
performance, experiences excess fuel
consumption or produces excessive
exhaust smoke, check for the following:
• A plugged or disconnected air inlet
system hose.
• A plugged engine air filter element.
• Water in the fuel filter and water
separator.
• A clogged fuel filter.
• Contaminated fuel.
• Air in the fuel system, due to loose
connections.
• An open or pinched sensor hose.
• Incorrect engine oil level.
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GENERAL INFORMATION
Have your vehicle serviced regularly to help
maintain its roadworthiness and resale
value. There is a large network of
authorized dealers that are there to help
you with their professional servicing
expertise. We believe that their specially
trained technicians are best qualified to
service your vehicle properly and expertly.
They are supported by a wide range of
highly specialized tools developed
specifically for servicing your vehicle.
If your vehicle requires professional service,
an authorized dealer can provide the
necessary parts and service. Check your
warranty information to find out which
parts and services are covered.
Use only recommended fuels, lubricants,
fluids and service parts conforming to
specifications. Motorcraft® parts are
designed and built to provide the best
performance in your vehicle.
Precautions
•
Do not work on a hot engine.
• Make sure that nothing gets caught in
moving parts.
• Do not work on a vehicle with the
engine running in an enclosed space,
unless you are sure you have enough
ventilation.
• Keep all open flames and other burning
material (such as cigarettes) away
from the battery and all fuel related
parts.
Working with the Engine Off
1. Set the parking brake and shift to park
(P).
2. Switch off the engine.
3. Block the wheels. Working with the Engine On WARNING
To reduce the risk of vehicle damage
and/or personal burn injuries, do not
start your engine with the air cleaner
removed and do not remove it while the
engine is running. 1.
Set the parking brake and shift to park
(P).
2. Block the wheels.
OPENING AND CLOSING THE
HOOD
Opening the Hood 1. Open the front door.
2. Pull the hood release handle.
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