Switching 911 Assist On or Off
Press the phone button to enter the phone menu and scroll to:
Action and Description
Message
Press the OK button to confirm and enter the 911 Assist menu.
911 Assist
Press the OK button when the desired option appears in the
radio display.
On
Off
Off selections include: Action and Description
Message
Provides a display and voice reminder at phone connection
at vehicle start.
Off with reminder:
Provides a display reminder only without a voice reminder at
phone connection.
Off without reminder:
To make sure that 911 Assist works
correctly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident.
• You must pair and connect a
Bluetooth-enabled and compatible
cell phone to SYNC.
• A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.
• A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number. In the Event of a Crash
Not all crashes will deploy an airbag or
activate the fuel pump shut-off (the
triggers for 911 Assist). If a connected cell
phone sustains damage or loses its
connection to SYNC during a crash, SYNC
will search for and try to connect to a
previously paired cell phone; SYNC will
then attempt to call the emergency
services.
Before making the call:
•
SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
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If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
911 Assist May Not Work If
•
Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC
system has no power.
• The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.
911 Assist Privacy Notice
When you turn on 911 Assist, it may
disclose to emergency services that your
vehicle has been in a crash involving the
deployment of an airbag or activation of
the fuel pump shut-off. Certain versions or
updates to 911 Assist may also be capable
of electronically or verbally disclosing to
911 operators your vehicle location or other
details about your vehicle or crash to assist
911 operators to provide the most
appropriate emergency services. If you do
not want to disclose this information, do
not turn the feature on.
SYNC™ APPLINK ™
SYNC Mobile Apps
Note: You must pair and connect your
smartphone to SYNC to access AppLink.
Note: iPhone users need to connect the
phone to the USB port in order to start the
application. Note:
The AppLink feature is not available
if your vehicle is equipped with the MyFord
Touch system.
Note: Depending on your display type, you
can access AppLink from the media menu,
the phone menu, or by using voice
commands. Once an app is running through
AppLink, you can control main features of
the app through voice commands and
steering wheel controls.
To Access Using the Phone Menu
Press the phone button to access the
SYNC phone menu on-screen. You can
then scroll to: Menu item
Press OK to access a list
of available applications.
Mobile Apps
Scroll through the list of
available applications and
press OK to select a
particular app. Once an
app is running through
SYNC, you can access an
app’s menu by pressing the
MENU
button to first
access the SYNC menu.
Scroll until the app name followed by
"Menu", is displayed (such as, sticher
Menu), then press
OK. From here, you can
access an application's features, such as
Thumbs up and Thumbs down.
For more information, please visit: Website
www.SYNCMyRide.com
To Access Using the Media Menu
Press the
AUX button on the center
console.
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Multi-Point Inspection
Hazard warning system operation
Accessory drive belt(s)
Horn operation
Battery performance
Radiator, cooler, heater and air conditioninghoses
Engine air filter
Suspension components for leaks ordamage
Exhaust system
Steering and linkage
Exterior lamps operation
Tires (including spare) for wear and properpressure2
Fluid levels 1
; fill if necessary
Windshield for cracks, chips or pits
For oil and fluid leaks
Washer spray and wiper operation
Half-shaft dust boots
1 Brake, coolant recovery reservoir, automatic transmission and window washer
2 If your vehicle is equipped with a temporary mobility kit, check the tire sealant expiration
Use By date on the canister. Replace as needed.
Be sure to ask your dealership service
advisor or technician about the multi-point
vehicle inspection. It is a comprehensive
way to perform a thorough inspection of
your vehicle. Your checklist gives you
immediate feedback on the overall
condition of your vehicle.
NORMAL SCHEDULED
MAINTENANCE
Intelligent Oil-Life Monitor™
Your vehicle is equipped with an Intelligent
Oil-Life Monitor that determines when you
should change the engine oil based on how
your vehicle is used. By using several
important factors in its calculations, the
monitor helps reduce the cost of owning
your vehicle and reduces environmental
waste at the same time. This means you do not have to remember
to change the oil on a mileage-based
schedule. Your vehicle lets you know when
an oil change is due by displaying a
message in the information display.
The following table provides examples of
vehicle use and its impact on oil change
intervals. It is a guideline only. Actual oil
change intervals depend on several factors
and generally decrease with severity of
use.
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When to Expect the OIL CHANGE REQUIRED Message
Vehicle Use and Example
Interval
Normal
7,500– 10,000 mi
(12,000– 16,000 km) Normal commuting with highway driving
No, or moderate, load or towing
Flat to moderately hilly roads
No extended idling
Severe
5,000– 7,500 mi
(8,000– 12,000 km) Moderate to heavy load or towing
Mountainous or off-road conditions
Extended idling
Extended hot or cold operation
Extreme
3,000–5,000 mi
(5,000–8,000 km) Maximum load or towing
Extreme hot or cold operation
Normal Maintenance Intervals At Every Oil Change Interval as Indicated by the Information Display
1
Change engine oil and filter. 2
Rotate the tires.
Perform a multi-point inspection (recommended).
Inspect the automatic transmission fluid level. Consult your dealer for requirements.
Inspect the brake pads, rotors, hoses and parking brake.
Inspect the engine cooling system strength and hoses.
Inspect the exhaust system and heat shields.
Inspect the rear axle and U-joints (all wheel drive only).
Inspect the half-shaft boots.
Inspect the steering linkage, ball joints, suspension, tire-rod ends, driveshaft and U-
joints.
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A
A/C
See: Climate Control........................................... 83
About This Manual...........................................7
ABS See: Brakes............................................................ 119
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................ 120
Accessories See: Replacement Parts
Recommendation............................................ 12
Adjusting the Headlamps..........................192 Horizontal Aim Adjustment............................ 193
Vertical Aim Adjustment.................................. 192
Adjusting the Pedals.....................................58
Adjusting the Steering Wheel
...................56
Airbag Disposal...............................................49
Air Conditioning See: Climate Control........................................... 83
Air Filter See: Changing the Engine Air Filter.............196
Alarm See: Anti-Theft Alarm........................................ 55
All-Wheel Drive...............................................112
Anti-Theft Alarm
............................................55
Alarm System........................................................ 55
Arming the Alarm................................................. 55
Disarming the Alarm........................................... 55
Triggering the Alarm............................................ 55
Appendices....................................................326
At a Glance........................................................16
Audible Warnings and Indicators..............73 Headlamps On Warning Chime...................... 73
Key in Ignition Warning Chime......................... 73
Parking Brake On Warning Chime.................. 73
Audio Control..................................................56 Auxiliary Steering Wheel Controls.................57
Audio Input Jack...........................................262
Audio System................................................256 General Information......................................... 256
Audio Unit.......................................................257 Menu Structure................................................... 259
Autolamps.........................................................61 Windshield Wiper Activated
Headlamps......................................................... 61Automatic Transmission
...........................109
Automatic Transmission Adaptive
Learning............................................................... 111
Brake-Shift Interlock......................................... 109
If Your Vehicle Gets Stuck In Mud or Snow..................................................................... 111
Understanding the Positions of Your Automatic Transmission............................ 109
Automatic Transmission Fluid Check - 2.0L EcoBoost™........................................185
6F35 Transmission............................................ 185
Automatic Transmission Fluid Check - 3.5L Duratec/3.5L Ecoboost™/
3.7L..................................................................185
6F50/6F55 Transmission............................... 185
Adjusting Automatic Transmission Fluid Levels.................................................................. 187
Checking the fluid level.................................... 187
Moving the Air Filter Assembly (Accessing the Dipstick).................................................... 186
Reinstalling The Air Filter Assembly...........188
Auxiliary Power Points.................................90 12 Volt DC Power Point...................................... 90
Locations................................................................ 90
AWD See: All-Wheel Drive........................................... 112
B
Battery See: Changing the 12V Battery...................... 189
Blind Spot Information System..............130 Switching the System Off and On.................131
System Errors........................................................ 131
System Limitations............................................. 131
Using the System............................................... 130
BLIS See: Blind Spot Information System..........130
Bonnet Lock See: Opening and Closing the Hood............174
Booster Seats..................................................25 Types of Booster Seats...................................... 26
Brake Fluid Check
........................................188
Brakes................................................................119 General Information........................................... 119
Breaking-In......................................................147
Bulb Specification Chart...........................194
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Maintenance..........................................................80
Park Aid...................................................................
80
Police Engine Idle feature.................................. 81
Power Steering....................................................... 81
Reminder Messages............................................. 81
Seats........................................................................\
. 82
Tire Pressure Monitoring System................... 82
Traction Control.................................................... 82
Installing Child Restraints............................19 Child Seats............................................................... 19
Using Lap and Shoulder Belts......................... 20
Using Lower Anchors and Tethers for CHildren (LATCH)............................................ 22
Using Tether Straps............................................. 24
Instrument Cluster........................................69
Instrument Lighting Dimmer.....................62
Instrument Panel Overview........................16
Interior Lamps
.................................................63
Dome Task Lamp................................................. 63
Front Map Lamps................................................. 63
Interior Luggage Compartment Release............................................................54
Interior Mirror....................................................67 Automatic Dimming Mirror............................... 67
Manual Dimming Mirror..................................... 67
Introduction.........................................................7
J
Jump Starting the Vehicle.........................152 Connecting the Jumper Cables..................... 152
Jump Starting....................................................... 153
Preparing Your Vehicle...................................... 152
Removing the Jumper Cables........................ 153
K
Keys and Remote Controls........................50
L
Lighting Control
..............................................60
Headlamp Flasher................................................ 61
High Beams............................................................ 60
Spot Lamp Control............................................... 61
Lighting..............................................................60 General Information........................................... 60
Load Carrying
.................................................136 Load Limit.......................................................136
Special Loading Instructions for Owners of
Pick-up Trucks and Utility-type
Vehicles.............................................................. 141
Vehicle Loading - with and without a Trailer.................................................................. 136
Locking and Unlocking.................................52 Battery Saver......................................................... 53
Hidden Rear Door Locks.................................... 52
Illuminated Entry.................................................. 53
Illuminated Exit..................................................... 53
Locking and Unlocking the Doors with the Key Blade............................................................ 53
Opening a Rear Door From the Inside..........53
Opening the Luggage Compartment...........53
Power Door Locks................................................ 52
Remote Control..................................................... 52
Lug Nuts See: Changing a Road Wheel........................ 223
M
Maintenance...................................................174 General Information........................................... 174
Manual Climate Control
..............................83
Manual Seats..................................................88 Lumbar Adjustment........................................... 89
Moving the Seat Backward and Forward.............................................................. 88
Recline Adjustment............................................ 88
Media Hub......................................................263
Message Center See: Information Displays................................. 74
Mirrors See: Heated Windows and Mirrors................85
See: Windows and Mirrors................................ 65
Mobile Communications Equipment.......13
Motorcraft Parts - 2.0L EcoBoost™..................................................231
Motorcraft Parts - 3.5L Duratec.............233
Motorcraft Parts - 3.5L Ecoboost™.................................................234
Motorcraft Parts - 3.7L...............................235
N
Normal Scheduled Maintenance
..........309
Intelligent Oil-Life Monitor™........................ 309
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Normal Maintenance Intervals.....................
310
O
Oil Change Indicator Reset.......................180
Oil Check See: Engine Oil Check....................................... 179
Opening and Closing the Hood...............174 Closing the Hood................................................. 175
Opening the Hood.............................................. 174
Ordering Additional Owner's Literature.......................................................161
Obtaining a French Owner ’s Manual...........161
Overhead Console..........................................91
P
Parking Aids....................................................125
Principle of Operation....................................... 125
Parking Brake.................................................120
Pedals
................................................................58
Perchlorate.........................................................11
Personal Safety System ™
..........................36
How Does the Personal Safety System
Work?.................................................................. 36
Police Engine Idle Feature..........................95 Switching the System Off................................ 96
Switching the System On................................. 96
Power Door Locks See: Locking and Unlocking............................. 52
Power Seats
.....................................................89
Power Steering Fluid Check.....................189
Power Windows
.............................................65
Accessory Delay.................................................... 65
Bounce-Back......................................................... 65
One-Touch Down................................................. 65
One-Touch Up....................................................... 65
Window Lock......................................................... 65
Protecting the Environment........................15
Puncture See: Changing a Road Wheel........................ 223
R
Rear Loadspace Hatches
..........................136
Cargo Vault........................................................... 136
Electronic Utility Tray........................................ 136Rear Parking Aid............................................125
Obstacle Distance Indicator........................... 126
Rear Under Floor Storage..........................136 Load Floor............................................................. 136
Load Safe Label.................................................. 136
Rear View Camera........................................126 Using the Rear View Camera System..........127
Rear View Camera See: Rear View Camera.................................... 126
Recommended Towing Weights............143
Refueling...........................................................101 Refueling System Overview............................ 101
Refueling System Warning............................. 103
Refueling Your Vehicle....................................... 101
Remote Control..............................................50 Car Finder................................................................. 51
Changing the Remote Control Battery........50
Sounding the Panic Alarm................................. 51
Repairing Minor Paint Damage..............202
Replacement Parts Recommendation........................................12
Collision Repairs.................................................... 12
Scheduled Maintenance and Mechanical Repairs.................................................................. 12
Warranty on Replacement Parts..................... 12
Replacing a Lost Key or Remote Control..............................................................51
Reporting Safety Defects (Canada Only)................................................................161
Reporting Safety Defects (U.S. Only)................................................................161
Roadside Assistance
...................................150
Vehicles Sold in Canada: Getting Roadside
Assistance......................................................... 151
Vehicles Sold in Canada: Roadside Assistance Program Coverage................... 151
Vehicles Sold in Canada: Using Roadside Assistance......................................................... 151
Vehicles Sold in the United States: Getting Roadside Assistance.................................... 150
Vehicles Sold in the United States: Using Roadside Assistance.................................... 150
Roadside Emergencies..............................150
Running-In See: Breaking-In.................................................. 147
Running Out of Fuel......................................99 Adding Fuel From a Portable Fuel
Container..........................................................100
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Filling a Portable Fuel Container..................
100
S
Safety Canopy ™............................................43
Safety Precautions........................................97
Scheduled Maintenance Record............314
Scheduled Maintenance..........................306
Seatbelt Extension
........................................35
Seatbelt Height Adjustment......................32
Seatbelt Reminder
.........................................33
Belt-Minder™........................................................ 33
Seatbelts...........................................................29 Principle of Operation........................................ 29
Seatbelt Warning Lamp and Indicator Chime...............................................................32
Conditions of operation..................................... 32
Seats...................................................................86
Security..............................................................55
Side Airbags.....................................................42
Sitting in the Correct Position...................86
Snow Chains See: Using Snow Chains.................................. 219
Spare Wheel See: Changing a Road Wheel........................ 223
Special Notices................................................12 My Fleet Management........................................ 13
New Vehicle Limited Warranty......................... 12
On-board Diagnostics (OBD-II)....................... 13
Special Instructions.............................................. 12
Special Operating Conditions Scheduled Maintenance................................................312
Engine Idle Hour Meter..................................... 313
Exceptions............................................................. 314
Speed Control See: Cruise Control............................................ 129
Stability Control
............................................123
Principle of Operation....................................... 123
Starter Switch See: Ignition Switch............................................. 92
Starting a Gasoline Engine.........................92 Cold Weather Starting - Flex Fuel
Vehicles............................................................... 93
Failure to Start....................................................... 93
Guarding Against Exhaust Fumes.................94
Important Ventilating Information................94
Stopping the Engine When Your Vehicle is Moving................................................................. 94Stopping the Engine When Your Vehicle is
Stationary.......................................................... 94
Starting and Stopping the Engine...........92 General Information............................................ 92
Steering............................................................135 Electric Power Steering.................................... 135
Steering Wheel
...............................................56
Storage Compartments...............................91
Sun Visors.........................................................68 Slide-on-rod.......................................................... 68
Supplementary Restraints System..........37 Principle of Operation......................................... 37
Symbols Glossary
.............................................7
SYNC™ Applications and Services........................................................282
911 Assist............................................................... 282
SYNC™ AppLink ™
.....................................284
SYNC Mobile Apps............................................ 284
SYNC™...........................................................264 General Information......................................... 264
SYNC™ Troubleshooting.........................295
T
Technical Specifications See: Capacities and Specifications............229
The Better Business Bureau (BBB) Auto Line Program (U.S. Only).......................158
Tire Care..........................................................205 Glossary of Tire Terminology........................ 206
Information About Uniform Tire Quality Grading............................................................. 205
Information Contained on the Tire Sidewall............................................................ 207
Police Wheels and Tires................................... 218
Temperature A B C............................................ 206
Traction AA A B C.............................................. 206
Treadwear............................................................ 205
Tire Pressure Monitoring System...........220 Changing Tires With a Tire Pressure
Monitoring System........................................ 221
Understanding Your Tire Pressure Monitoring System ....................................... 221
Tires See: Wheels and Tires..................................... 205
Towing a Trailer
.............................................142
Load Placement.................................................. 142
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