
You are required to submit your warranty
dispute to BBB AUTO LINE before asserting
in court any rights or remedies conferred
by California Civil Code Section 1793.22(b).
You are also required to use BBB AUTO
LINE before exercising rights or seeking
remedies created by the Federal
Magnuson-Moss Warranty Act, 15 U.S.C.
sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies
not created by California Civil Code Section
1793.22(b) or the Magnuson-Moss
Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.
THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to Ford
Motor Company and to your dealer. If a
warranty concern has not been resolved
using the three-step procedure outlined
earlier in this chapter in the Getting the
Services you need section, you may be
eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of
two parts – mediation and arbitration.
During mediation, a representative of the
BBB will contact both you and Ford Motor
Company to explore options for settlement
of the claim. If an agreement is not reached
during mediation or you do not want to
participate in mediation, and if your claim
is eligible, you may participate in the
arbitration process. An arbitration hearing
will be scheduled so that you can present
your case in an informal setting before an
impartial person. The arbitrator will
consider the testimony provided and make
a decision after the hearing.
Disputes submitted to the BBB AUTO LINE
program are usually decided within forty
days after you file your claim with the BBB.
You are not bound by the decision, and
may reject the decision and proceed to
court where all findings of the BBB Auto
Line dispute, and decision, are admissible
in the court action. Should you choose to
accept the BBB AUTO LINE decision, Ford
is then bound by the decision, and must
comply with the decision within 30 days
of receipt of your acceptance letter.
BBB AUTO LINE Application: Using the
information provided below, please call or
write to request a program application.
You will be asked for your name and
address, general information about your
new vehicle, information about your
warranty concerns, and any steps you have
already taken to try to resolve them. A
Customer Claim Form will be mailed that
will need to be completed, signed and
returned to the BBB along with proof of
ownership. Upon receipt, the BBB will
review the claim for eligibility under the
Program Summary Guidelines.
You can get more information by
calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center
at 1-800-392-3673.
Note:
Ford Motor Company reserves the
right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation.
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Note:
Coolants marketed for all makes and
models may not be approved to our
specifications and may cause damage to
the cooling system. Resulting component
damage may not be covered by the vehicle
Warranty.
If the coolant level is at or below the
minimum mark, add prediluted coolant
immediately.
To top up the coolant level do the
following:
1. Unscrew the cap slowly. Any pressure escapes as you unscrew the cap.
2. Add prediluted coolant approved to the correct specification. See
Capacities and Specifications (page
290).
3. Add enough prediluted coolant to reach the correct level.
4. Replace the coolant reservoir cap, turn
it clockwise until you feel a strong
resistance.
5. Check the coolant level in the coolant reservoir the next few times you drive
your vehicle. If necessary, add enough
prediluted engine coolant to bring the
coolant level to the correct level.
If you have to add more than
1.1 qt (1 L) of
engine coolant per month, have your
vehicle checked as soon as possible.
Operating an engine with a low level of
coolant can result in engine overheating
and possible engine damage.
Note: During normal vehicle operation, the
coolant may change color from orange to
pink or light red. As long as the coolant is
clear and uncontaminated, this color change
does not indicate the coolant has degraded
nor does it require the coolant to be drained,
the system to be flushed, or the coolant to
be replaced. In case of emergency, you can add a large
amount of water without engine coolant
in order to reach a vehicle service location.
In this instance, qualified personnel:
1. Must drain the cooling system.
2. Chemically clean the coolant system.
3. Refill with engine coolant as soon as
possible.
Water alone, without engine coolant, can
cause engine damage from corrosion,
overheating or freezing.
Do not use the following as a coolant
substitute:
• Alcohol.
• Methanol.
• Brine.
• Any coolant mixed with alcohol or
methanol antifreeze.
Alcohol and other liquids can cause engine
damage from overheating or freezing.
Do not add extra inhibitors or additives to
the coolant. These can be harmful and
compromise the corrosion protection of
the coolant.
Recycled Coolant
We do not recommend the use of recycled
coolant as an approved recycling process
is not yet available.
Dispose of used engine coolant in an
appropriate manner. Follow your
community's regulations and standards
for recycling and disposing of automotive
fluids.
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WARNING
Track Apps
™ is for track use only.
Remember that even advanced
technology cannot defy the laws of
physics. It is always possible to lose control
of a vehicle due to inappropriate driver
input for the conditions. Aggressive driving
on any road condition can cause you to
lose control of your vehicle increasing the
risk of personal injury or property damage. Appropriately change the engine oil for
racing and other track events:
•
2.3L: Prior to the track event, drain the
engine oil, replace the oil filter and
change the engine oil to 5W-50. After
the track event, drain the engine oil,
replace the oil filter and refill the engine
oil with 5W-30.
See Capacities and
Specifications (page 295).
• 5.0L: Prior to the track event, drain the
engine oil, replace the oil filter and
change the engine oil to 5W-30. After
the track event, drain the engine oil,
replace the oil filter and refill the engine
oil with 5W-20.
See Capacities and
Specifications (page 299).
Regularly check the engine oil level during
the event. Maintain the engine oil level at
or near the max mark on the engine oil
dipstick. See Engine Oil Check (page 232
).
Track Apps ™
This information display driven feature
provides a suite of menu options to record
and optimize your track performances.
See
General Information (page 88).
Note: Track Apps ™
are for track use only.
Do not use them under any other driving
conditions. Note:
You cannot view or clear your results
unless your vehicle is at a complete stop
with the right arrow on the display menu
inactive. If your vehicle does not reach
100 mph (160 km/h)
during the track run,
your display may not show your selected
interval's results.
Note: The pre-collision assist system turns
off when using
Track Apps ™ or when you
switch off your stability control system.
Acceleration Timer
Displays your vehicle's rate of acceleration
for a given speed or distance range.
Accelerometer
Displays your vehicle's rate of acceleration
or deceleration. A dot moves toward the
area of acceleration or deceleration.
LEFT Acceleration or Deceleration
When accelerating or decelerating left, the
dot moves to the right on the
accelerometer.
RIGHT Acceleration or Deceleration
When accelerating or decelerating right,
the dot moves to the left on the
accelerometer.
Brake Performance
Displays your vehicle's rate of deceleration
for a given speed range.
Exhaust Mode
Gives the driver the ability to choose the
vehicle's exhaust mode.
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1.
T-type mini-spare: This spare tire
begins with the letter T for tire size and
may have Temporary Use Only molded in
the sidewall.
2. Full-size dissimilar spare with label
on wheel:
This spare tire has a label on
the wheel that states: THIS WHEEL AND
TIRE ASSEMBLY FOR TEMPORARY USE
ONLY.
When driving with one of the dissimilar
spare tires listed above, do not:
• Exceed
50 mph (80 km/h).
• Load the vehicle beyond maximum
vehicle load rating listed on the Safety
Compliance Label.
• Use snow chains on the end of the
vehicle with the dissimilar spare tire.
• Use more than one dissimilar spare tire
at a time.
• Use commercial car washing
equipment.
• Try to repair the dissimilar spare tire.
Use of one of the dissimilar spare tires
listed above at any one wheel location can
lead to impairment of the following:
• Handling, stability and braking
performance.
• Comfort and noise.
• Ground clearance and parking at curbs.
• Winter weather driving capability.
• Wet weather driving capability.
• All-wheel driving capability.
3. Full-size dissimilar spare without
label on wheel
When driving with the full-size dissimilar
spare wheel and tire assembly, do not:
• Exceed
75 mph (120 km/h).
• Use more than one dissimilar spare
wheel and tire assembly at a time. •
Use commercial car washing
equipment.
• Use snow chains on the end of the
vehicle with the dissimilar spare wheel
and tire assembly.
The usage of a full-size dissimilar spare
wheel and tire assembly can lead to
impairment of the following:
• Handling, stability and braking
performance.
• Comfort and noise.
• Ground clearance and parking at curbs.
• Winter weather driving capability.
• Wet weather driving capability.
• All-wheel driving capability.
When driving with the full-size dissimilar
spare wheel and tire assembly additional
caution should be given to:
• Driving vehicles with a load on the
cargo rack.
Drive cautiously when using a full-size
dissimilar spare wheel and tire assembly
and seek service as soon as possible.
Tire Change Procedure WARNINGS
When one of the front wheels is off
the ground, the transmission alone
will not prevent the vehicle from
moving or slipping off the jack, even if the
transmission is in park (P). To help prevent your vehicle from
moving when changing a wheel, shift
the transmission into park (P), set
the parking brake and use an appropriate
block or wheel chock to secure the wheel
diagonally opposite to the wheel being
changed. For example, when changing the
front left wheel, place an appropriate block
or wheel chock on the right rear wheel. Do not get under a vehicle that is only
supported by a vehicle jack.
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previous station in the selected
category. In CD mode, press to
select the next or previous track.
Press and hold to move quickly
forward or backward through the
current track.
Eject: Press to eject a CD.
G
OK and cursor arrows:
Press
the up and down arrow buttons
to select the various settings.
When you make your selection,
press the left and right arrow
buttons to change the settings.
Press OK to set, or press MENU
to exit.
H
Play/Pause:
Press to either
play or pause a track when
listening to a CD.
I
Vol and Power:
Turn to adjust
the volume. Press to switch the
system on and off.
J
Answer or make phone call:
Press to either answer or make
a phone call.
K
MENU: Press to access different
audio system features.
L
PHONE:
Press to access the
phone features of the SYNC
system. See your SYNC
information.
M
Clock:
Press to access the clock
setting. Use the center arrow
controls to change the hours and
minutes. You can also set the
clock by pressing
MENU and
scrolling to Clock Settings.
N MEDIA: Press to open the media
source menu. You can press this
multiple times to change to CD
or to a SYNC-Media device or
scroll through the media sources
using the arrow buttons. Press
OK
to select a source.
O
RADIO:
Press to listen to the
radio or change radio stations.
Press the function buttons
below the radio screen to select
different radio functions.
P
MUTE or SIRIUS: Press to mute
the playing audio, or if equipped,
listen to SIRIUS satellite radio.
Q
CD:
Press to listen to a CD. Press
the function buttons below the
radio screen to select on-screen
options of Repeat or Shuffle.
R
SOUND:
Press to access
settings for Treble, Midrange,
Bass, Fade and Balance. Use the
up and down arrow buttons to
select the various settings. When
you make your selection, press
S
the left and right arrow buttons
to change the settings. Press OK
to set or press
MENU to exit.
Sound settings can be set for
each audio source
independently.
Menu Structure
Note: Depending on your system, some
options may appear slightly different.
Press
MENU.
Press the up and down arrow buttons to
scroll through the options.
Press the right arrow to enter a menu.
Press the left arrow to exit a menu.
Press
OK to confirm a selection.
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Audio Settings
Automatically adjusts the volume to compensate for
speed and wind noise. You can set the system between
0 and +7.
Speed Compensated
Volume
Select to adjust settings for Treble, Midrange, Bass, Fade
or Balance.
Sound
Select to optimize sound quality for the chosen seating
position.
Occupancy Mode
Choose between the stereo modes.
DSP CD Settings
Select to scan all disc selections.
Scan All
Select to scan all music in the current MP3 folder.
Scan Folder
Select to bring soft and loud passages together for a more
consistent listening level.
CD Compression Clock Settings
Select to set the time and calendar date.
Set Date and Time
Select to view clock time in a 12-hour mode or 24-hour
mode.
24 Hour Display Settings
Select to change display brightness.
Brightness
Select to display the language in English, French or
Spanish.
Language
Select to display the outside temperature in Fahrenheit
or Celsius.
Temp. Setting
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Potential Station Issues
Action
Cause
Issues
No action required. This is a
broadcast issue.
This is poor time alignment
by the radio broadcaster.
Echo, stutter, skip or repeat
in audio.
Increase or decrease in
audio volume.
No action required. The
reception issue may clear up
as you continue to drive.
The radio is shifting between
analog and digital audio.
Sound fading or blending in
and out.
No action required. This is
normal behavior. Wait until
the audio is available.
The digital multicast is not
available until the HD Radio
broadcast is decoded. Once
decoded, the audio is avail-
able.
There is an audio mute
delay when selecting HD2 or
HD3, multicast preset or
Direct Tune.
No action required. The
station is not available in
your current location.
The previously stored
multicast preset or direct
tune is not available in your
current reception area.
Cannot access HD2 or HD3
multicast channel when
recalling a preset or from a
direct tune.
Fill out the station issue
form at website listed
below.*
Data service issue by the
radio broadcaster.
Text information does not
match currently playing
audio.
Fill out the station issue
form at website listed
below.*
Data service issue by the
radio broadcaster.
There is no text information
shown for currently selected
frequency.
No action required. This is
normal behavior.
Pressing
Scan disables
HD2-HD7 channel search.
HD2-HD7 stations not found
when Scan is pressed.
* http://hdradio.com/stations/feedback
HD Radio Technology manufactured under
license from iBiquity Digital Corporation
and foreign patents. HD Radio and the HD
and HD Radio logos are proprietary
trademarks of DTS Ford Motor Company
and DTS are not responsible for the
content sent using HD Radio technology.
Content may be changed, added or deleted
at any time at the station owner's
discretion. SATELLITE RADIO
(If Equipped)
SiriusXM® Satellite Radio broadcasts a
variety of music, news, sports, weather,
traffic and entertainment satellite radio
channels. For more information and a
complete list of SiriusXM satellite radio
channels, visit www.siriusxm.com in the
United States, www.siriusxm.ca in Canada,
or call SiriusXM at 1-888-539-7474.
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Note:
This receiver includes the eCos
real-time operating system. eCos is
published under the eCos License.
Satellite Radio Reception Factors Potential satellite radio reception issues
For optimal reception performance, keep the antenna
clear of snow and ice build-up and keep luggage and other
material as far away from the antenna as possible.
Antenna obstructions
Hills, mountains, tall buildings, bridges, tunnels, freeway
overpasses, parking garages, dense tree foliage and
thunderstorms can interfere with your reception.
Terrain
When you pass a ground-based broadcast-repeating
tower, a stronger signal may overtake a weaker one and
the audio system may mute.
Station overload
Your display may show ACQUIRING . . . to indicate the
interference and the audio system may mute.
Satellite radio signal interfer-
ence
SiriusXM Satellite Radio Service
Note: SiriusXM reserves the unrestricted
right to change, rearrange, add or delete
programming including canceling, moving
or adding particular channels, and its prices,
at any time, with or without notice to you.
Ford Motor Company shall not be
responsible for any such programming
changes. SiriusXM satellite radio is a
subscription-based satellite radio service
that broadcasts a variety of music, sports,
news, weather, traffic and entertainment
programming. Your factory-installed
SiriusXM satellite radio system includes
hardware and a limited subscription term,
which begins on the date of sale or lease
of your vehicle. See an authorized dealer
for availability.
For more information on extended
subscription terms (a service fee is
required), the online media player and a
complete list of SiriusXM satellite radio
channels, and other features, please visit
www.siriusxm.com in the United States,
www.siriusxm.ca in Canada, or call
SiriusXM at 1-888-539-7474.
Satellite Radio Electronic Serial
Number (ESN)
You need your ESN to activate, modify or
track your satellite radio account. When in
satellite radio mode, tune to channel 0.
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