Note:
If any user sets 911 Assist to on or off,
that setting applies for all paired phones. If
911 Assist is switched off and the phone is
connected to SYNC, an icon displays on the
status bar.
Note: Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.
If a crash deploys an airbag (excluding
knee airbags and rear inflatable safety
belts [if equipped]) or activates the fuel
pump shut-off, your SYNC-equipped
vehicle may be able to contact emergency
services by dialing 911 through a paired and
connected Bluetooth-enabled phone. You
can learn more about the 911 Assist
feature, by visiting: Website
www.owner.ford.com
www.syncmyride.ca
www.syncmaroute.ca
See Supplementary Restraints System
(page 37). Important information about
airbag deployment is in this chapter.
See Roadside Emergencies (page 205).
Important information about the fuel pump
shut-off is in this chapter.
To switch 911 Assist on and off please view
the settings information. See
Settings
(page 406).
To make sure that 911 Assist works
correctly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident.
• You must pair and connect a
Bluetooth-enabled and compatible
cell phone to SYNC. •
A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.
• A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number.
In the Event of a Crash
Not all crashes will deploy an airbag or
activate the fuel pump shut-off (the
triggers for 911 Assist). If a connected cell
phone sustains damage or loses its
connection to SYNC during a crash, SYNC
will search for and try to connect to a
previously paired cell phone; SYNC will
then attempt to call the emergency
services.
Before making the call:
• SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
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(If Equipped)
911 Assist May Not Work If
•
Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC
system has no power.
• The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.
911 Assist Privacy Notice
When you switch on 911 Assist, it may
disclose to emergency services that your
vehicle has been in a crash involving the
deployment of an airbag or activation of
the fuel pump shut-off. Certain versions or
updates to 911 Assist may also be capable
of electronically or verbally disclosing to
911 operators your vehicle location or other
details about your vehicle or crash to assist
911 operators to provide the most
appropriate emergency services. If you do
not want to disclose this information, do
not switch the feature on.
Safety Information WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving. •
Do not attempt to service or repair the
system. Have an authorized dealer
check your vehicle.
• Do not operate playing devices if the
power cords or cables are broken, split
or damaged. Place cords and cables
out of the way, so they do not interfere
with the operation of pedals, seats,
compartments or safe driving abilities.
• Do not leave playing devices in your
vehicle during extreme conditions as it
could cause them damage. See your
device's user guide for further
information.
• For your safety, some SYNC 3 functions
are speed-dependent. Their use is
limited to when your vehicle is traveling
at speeds under 3 mph (5 km/h). Make
sure that you review your device's
manual before using it with SYNC 3.
Speed-restricted Features
Some features of this system may be too
difficult to use while your vehicle is moving
so they are restricted from use unless your
vehicle is stationary.
• Screens crowded with information,
such as Point of Interest reviews and
ratings, SiriusXM Traffic and Travel Link
sports scores, movie times or ski
conditions.
• Any action that requires you to use a
keyboard is restricted, such as entering
a navigation destination or editing
information.
• All lists are limited so the user can view
fewer entries (such as phone contacts
or recent phone call entries).
See the following table for more specific
examples.
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Home screen display
Tile
Item
If your vehicle does not have navigation, this space
contains the compass.
The name of the connected phone appears on the
screen. The status of the phone features also
appear. This includes signal strength, battery charge,
911 assist setting state (On or Off), text messaging
and roaming.
Phone
B
This map displays your current location or current
route in real time.
Navigation 1
C
When you have navigation active, you also see the
next turn and the length of time and distance to
your destination.
If your vehicle does not have navigation, this space
contains the audio information.
1 If equipped.
You can touch any of the feature displays
to access that feature.
Anytime you select the home button, the
system returns you to this screen.
USING VOICE RECOGNITION
The SYNC 3 system allows you to use voice
commands, to control features like audio
and climate controls. By using voice
commands, you can keep your hands on
the wheel and your eyes on the road. You can access each feature controlled by
SYNC 3 through a variety of commands. To activate the SYNC 3 voice
commands push the voice
button on the steering wheel and
wait for the prompt.
___ is a dynamic listing, meaning that it can
be the name of anything, such as artist, the
name of contact or number. The context
and the description of the command tell
you what to say for this dynamic option.
There are some commands that work for
every feature, these commands are: Action and Description
Voice Command
Brings you to the main menu.
Main Menu
Returns you to the previous screen.
Go back
Ends the voice session.
Cancel
Gives you a list of possible voice commands.
List of Commands
You can name any feature and the system gives a list of
commands available for the feature. For example, you could
say:
___ List of Commands
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A
A/C
See: Climate Control......................................... 109
About This Manual...........................................7
ABS See: Brakes............................................................ 153
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................. 153
Accessories....................................................434 Exterior Style....................................................... 434
Interior Style........................................................ 434
Lifestyle................................................................. 434
Peace of Mind..................................................... 434
Accessories See: Replacement Parts
Recommendation............................................ 12
ACC See: Using Adaptive Cruise Control............166
Adjusting the Headlamps.........................242 Horizontal Aim Adjustment........................... 243
Vertical Aim Adjustment................................. 242
Adjusting the Steering Wheel...................66
Airbag Disposal...............................................45
Air Conditioning See: Climate Control......................................... 109
Air Filter See: Changing the Engine Air Filter.............245
Alarm See: Anti-Theft Alarm........................................ 65
Ambient Lighting............................................76
Anti-Theft Alarm
............................................65
Arming the Alarm................................................. 65
Disarming the Alarm........................................... 65
Appendices....................................................456
Apps.................................................................403 ........................................................................\
.......... 403
SiriusXM Traffic and Travel Link.................. 405
At a Glance........................................................16
Audible Warnings and Indicators.............87 Headlamps On Warning Chime...................... 87
Keyless Warning Alert......................................... 87
Parking Brake On Warning Chime.................. 87
Audio Control
..................................................66
Seek, Next or Previous....................................... 66
Audio System
...............................................306
General Information......................................... 306Audio Unit - Vehicles With: AM/FM/CD/
SYNC/Touchscreen Display
...................312
Audio Unit - Vehicles With: AM/FM/CD/ SYNC.............................................................307
Menu Structure.................................................. 309
Autolamps.........................................................72 Windshield Wiper Activated
Headlamps......................................................... 72
Automatic Climate Control.......................110
Automatic High Beam Control..................74 Automatic High Beam Indicator..................... 75
Switching the System On and Off.................74
Automatic Transmission............................147 Automatic Transmission Adaptive
Learning............................................................ 150
Brake-Shift Interlock......................................... 149
If Your Vehicle Gets Stuck In Mud or Snow.................................................................. 150
SelectShift Automatic ™
Transmission................................................... 148
Understanding the Positions of Your Automatic Transmission............................. 147
Automatic Transmission Fluid Check............................................................238
Autowipers.......................................................69
Auxiliary Power Points................................128 12 Volt DC Power Point..................................... 128
Locations............................................................... 128
B
Battery See: Changing the 12V Battery..................... 239
Blind Spot Information System
...............177
........................................................................\
........... 178
Switching the System On and Off................179
System Errors....................................................... 179
Using the Blind Spot Information System............................................................... 178
BLIS See: Blind Spot Information System............177
Body Styling Kits..........................................256
Bonnet Lock See: Opening and Closing the Hood..........228
Booster Seats..................................................25 Types of Booster Seats...................................... 26
Brake Fluid Check
........................................238
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