Roadside Emergencies
Roadside Assistance
..................................231
Hazard Flashers ...........................................
232
Fuel Shutoff ..................................................
232
Jump Starting the Vehicle .......................
233
Post-Crash Alert System .........................
235
Transporting the Vehicle ..........................
235
Towing Points ...............................................
236
Customer Assistance
Getting the Services You Need ..............
237
In California (U.S. Only) ...........................
238
The Better Business Bureau (BBB) Auto Line Program (U.S. Only) ....................
239
Utilizing the Mediation/Arbitration Program (Canada Only) ......................
240
Getting Assistance Outside the U.S. and Canada .......................................................
240
Ordering Additional Owner's Literature ........................................................................\
.
241
Reporting Safety Defects (U.S. Only) ........................................................................\
242
Reporting Safety Defects (Canada Only) ........................................................................\
242
Fuses
Fuse Specification Chart .........................
244
Changing a Fuse ..........................................
253
Maintenance
General Information ..................................
255
Opening and Closing the Hood .............
255
Under Hood Overview - 1.5L EcoBoost™ ........................................................................\
256
Under Hood Overview - 2.0L EcoBoost™ ........................................................................\
257
Under Hood Overview - 2.5L ..................
258
Under Hood Overview - 2.7L EcoBoost™ ........................................................................\
259
Engine Oil Dipstick - 1.5L EcoBoost™ .......................................................................
260 Engine Oil Dipstick - 2.0L EcoBoost™/
2.5L/2.7L EcoBoost™ ...........................
260
Engine Oil Check ........................................
260
Oil Change Indicator Reset ......................
261
Engine Coolant Check ..............................
262
Automatic Transmission Fluid Check - 1.5L EcoBoost™/2.0L EcoBoost™/
2.5L ..............................................................
266
Automatic Transmission Fluid Check - 2.7L EcoBoost™ .....................................
266
Brake Fluid Check .......................................
268
Washer Fluid Check ...................................
269
Fuel Filter .......................................................
269
Changing the 12V Battery ........................
269
Checking the Wiper Blades ......................
271
Changing the Wiper Blades ......................
271
Adjusting the Headlamps ........................
272
Changing a Bulb ..........................................
273
Changing the Engine Air Filter ................
275
Vehicle Care
General Information ...................................
277
Cleaning Products .......................................
277
Cleaning the Exterior ..................................
277
Waxing ............................................................
278
Cleaning the Engine ...................................
279
Cleaning the Windows and Wiper Blades ........................................................................\
279
Cleaning the Interior ..................................
280
Cleaning the Instrument Panel and Instrument Cluster Lens ......................
280
Cleaning Leather Seats .............................
281
Repairing Minor Paint Damage ..............
281
Cleaning the Wheels ..................................
281
Vehicle Storage ...........................................
282
Body Styling Kits .........................................
283
Wheels and Tires
General Information ..................................
284
Tire Care .........................................................
284
Using Summer Tires ..................................
299
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WARNINGS
manufacturer. A safety seat that is
improperly installed or utilized, is
inappropriate for your child's height, age,
or weight or does not properly fit the child
may increase the risk of serious injury or
death. Never let a passenger hold a child on
his or her lap while your vehicle is
moving. The passenger cannot
protect the child from injury in a crash,
which may result in serious injury or death. Never use pillows, books, or towels
to boost a child. They can slide
around and increase the likelihood
of injury or death in a crash. WARNINGS
Always restrain an unoccupied child
seat or booster seat. These objects
may become projectiles in a crash or
sudden stop, which may increase the risk
of serious injury. Never place, or allow a child to place,
the shoulder belt under a child's arm
or behind the back because it
reduces the protection for the upper part
of the body and may increase the risk of
injury or death in a crash. To avoid risk of injury, do not leave
children or pets unattended in your
vehicle.
Recommendations for attaching child safety restraints for children
Use any attachment method as indicated below by X
Combined weight ofchild and
child seat
Restraint
Type Safety belt
only
Safety belt
and LATCH
(lower
anchors and top tether
anchor)
Safety belt
and toptether
anchor
LATCH
(lower
anchors only)
LATCH
(lower
anchors and top tether
anchor)
X
X
Up to 65 lb
(29.5 kg)
Rear facing
child seat
X
Over
65 lb
(29.5 kg)
Rear facing
child seat
X
X
X
Up to
65 lb
(29.5 kg)
Forward
facing
child seat
X
X
Over
65 lb
(29.5 kg)
Forward
facing
child seat
Note: The child seat must rest tightly
against the vehicle seat upon which it is
installed. It may be necessary to lift or
remove the head restraint. See Seats (page
130
). CHILD SAFETY LOCKS
When these locks are set, the rear doors
cannot be opened from the inside.
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SAFETY CANOPY™
WARNINGS
Do not place objects or mount
equipment on or near the headliner
at the siderail that may come into
contact with a deploying curtain airbag.
Failure to follow these instructions may
increase the risk of personal injury in the
event of a crash. Do not lean your head on the door.
The curtain airbag could injure you
as it deploys from the headliner.
Do not attempt to service, repair, or
modify the supplementary restraint
system or associated components.
Failure to follow this instruction could
result in personal injury or death. All occupants of your vehicle,
including the driver, should always
properly wear their seatbelts, even
when an airbag supplemental restraint
system is provided. Failure to properly wear
your seatbelt could seriously increase the
risk of injury or death. To reduce risk of injury, do not
obstruct or place objects in the
deployment path of the airbag.
If a supplementary restraint system
component has deployed, it will not
function again. Have the system and
associated components inspected as soon
as possible. Failure to follow this
instruction could result in personal injury
or death. The Safety Canopy deploys during
significant side crashes or when a certain
likelihood of a rollover event is detected
by the rollover sensor. The Safety Canopy
is mounted to the roof side rail sheet metal,
behind the headliner, above each row of
seats. In certain sideways crashes or
rollover events, the Safety Canopy will be activated, regardless of which seats are
occupied. The Safety Canopy is designed
to inflate between the side window area
and occupants to further enhance
protection provided in side impact crashes
and rollover events.
The system consists of the following:
•
Safety Canopy curtain airbags above
the trim panels over the front and rear
side windows identified by a label or
wording on the headliner or roof-pillar
trim.
• A flexible headliner which opens above
the side doors to allow air curtain
deployment · Crash sensors and monitoring
system with a readiness
indicator. See Crash Sensors
and Airbag Indicator (page 48).
Properly restrain children 12 years old and
under in the rear seats. The Safety Canopy
will not interfere with children restrained
using a properly installed child or booster
seat because it is designed to inflate
downward from the headliner above the
doors along the side window opening.
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Remote Start (If Equipped)
WARNING
To avoid exhaust fumes, do not use
remote start if your vehicle is parked
indoors or in areas that are not well
ventilated. Note:
Do not use remote start if your fuel
level is low. The remote start button is on the
transmitter.
This feature allows you to start your
vehicle from the outside. The transmitter
has an extended operating range.
If your vehicle has automatic climate
control, you can configure it to operate
when you remote start your vehicle. See
Climate Control
(page 120). A manual
climate control system will run at the
setting it was set to when you switched
your vehicle off.
Many states and provinces have
restrictions for the use of remote start.
Check your local and state or provincial
laws for specific requirements regarding
remote start systems.
The remote start system does not work
when any of the following conditions occur:
• The ignition is on.
• The anti-theft alarm triggers.
• You switch the feature off in the
information display.
• The hood is open.
• The transmission is not in park (P).
• The battery voltage is below the
minimum operating voltage. Remote Control Feedback (If
Equipped)
An LED on the remote control provides
status feedback of remote start or stop
commands. Status
LED
Remote startsuccessful
Solid green
Remote stopsuccessful
Solid red
Request failed or
status not received
Blinking red
Status incomplete
Blinking green
Remote Starting your Vehicle
Note: You must press each button within
three seconds of each other. Your vehicle
will not remote start if you do not follow this
sequence. The label on your transmitter details the
starting procedure.
To remote start your vehicle:
1. Press the lock button to lock all the
doors.
2. Press the remote start button twice. The exterior lamps flash twice.
The horn sounds if the system fails to start.
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Press the button again within three
seconds to confirm that all the doors are
closed. The doors will lock again, the horn
will sound and the direction indicators will
flash if all the doors and the luggage
compartment are closed.
If the central locking function does not
operate, lock the doors individually using
the key in the position shown. On the
left-hand side, turn the key clockwise to
lock. On the right-hand side, turn the key
counterclockwise to lock.
Mislock
If any door or the luggage compartment is
open, or if the hood is open on vehicles
with an anti-theft alarm or remote start,
the horn sounds twice and the lamps do
not flash. You can enable or disable this
feature in the information display. See
General Information (page 96).
Opening the Luggage Compartment Press twice within three seconds
to open the luggage
compartment. Activating Intelligent Access
(If
Equipped)
General Information
You can unlock and lock the vehicle
without taking the keys out of your pocket
or purse when your intelligent access key
is within
3 ft (1 m) of your vehicle.
Intelligent access uses a sensor on the
back of the door handle for unlocking and
a separate sensor on the face of each door
handle for locking.
The system will not function if:
• Your vehicle battery has no charge.
• The key battery has no charge.
• The passive key frequencies are
jammed.
Note: The system may not function if the
passive key is close to metal objects or
electronic devices, for example keys or a cell
phone.
Note: If the system does not function, use
the key blade to lock and unlock your
vehicle. See
Remote Control (page 50).
Unlocking Using Intelligent Access With your intelligent access key within
3 ft
(1 m) of your vehicle, touch the unlock
sensor on the back of the door handle for
a brief period and then pull on the door
handle to unlock, being careful to not
touch the lock sensor at the same time or
pulling the door handle too quickly. The
intelligent access system requires a brief
delay to authenticate your intelligent
access key fob.
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2. Remove the rubber covering (A) from
the cup holder. With the buttons facing
upward and the unlock button facing
the front of your vehicle, place the first
intelligent access key into the backup
slot (B).
3. Press the push button ignition switch.
4. Wait five seconds and then press the push button ignition switch again.
5. Remove the intelligent access key.
6. Within 10 seconds, place a second programmed intelligent access key in
the backup slot and press the push
button ignition switch.
7. Wait five seconds and then press the push button ignition switch again.
8. Remove the intelligent access key.
9. Wait five seconds, then place the unprogrammed intelligent access key
in the backup slot and press the push
button ignition switch.
Programming is now complete. Check that
the remote control functions operate and
your vehicle starts with the new intelligent
access key.
If programming was unsuccessful, wait 10
seconds and repeat steps 1 through 7. If it
still does not work, take your vehicle to an
authorized dealer. ANTI-THEFT ALARM
The system will warn you of an
unauthorized entry to your vehicle. It will
be triggered if any door, the luggage
compartment or the hood is opened
without using the key, remote control or
keyless entry keypad.
The direction indicators will flash and the
horn will sound if unauthorized entry is
attempted while the alarm is armed.
Take all remote controls to an authorized
dealer if there is any potential alarm
problem with your vehicle.
Arming the Alarm
The alarm is ready to arm when there is
not a key in your vehicle. Electronically lock
your vehicle to arm the alarm.
Disarming the Alarm
Disarm the alarm by any of the following
actions:
•
Unlock the doors or luggage
compartment with the remote control
or keyless entry keypad.
• Switch your vehicle on or start your
vehicle.
• Use a key in the driver door to unlock
your vehicle, then switch your vehicle
on within 12 seconds.
Note: Pressing the panic button on the
remote control will stop the horn and signal
indicators, but will not disarm the system.
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AUTO-START-STOP (If Equipped)
The system helps reduce fuel consumption
by automatically shutting off and restarting
the engine while your vehicle is stopped.
The engine will restart automatically when
you release the brake pedal. In some
situations, your vehicle may restart
automatically, for example:
• To maintain interior comfort
• To recharge the battery
Note: Power assist steering is turned off
when the engine is off. WARNINGS
Always fully apply the parking brake.
Make sure you shift into park (P) for
vehicles with an automatic
transmission. Switch the ignition off and
remove the key whenever you leave your
vehicle. Before opening the hood or
performing any maintenance, fully
apply the parking brake, shift into
park (P) or neutral (N) and switch the
ignition off. Always switch the ignition off before
leaving the vehicle. If the ignition is
switched on an automatic restart
may occur at any time. The system may require the engine
to automatically restart when the
auto-start-stop indicator illuminates
green or flashes amber. Failure to follow
this instruction could result in personal
injury. The Auto-Start-Stop system status is
available at a glance within the information
display. See Information Displays (page
96
). Enabling Auto-Start-Stop
The system is automatically enabled every
time you start your vehicle if the following
conditions are met:
•
The Auto-Start-Stop button is not
pressed (not illuminated).
• Your vehicle exceeds an initial speed
of
3 mph (5 km/h) after you have
initially started the vehicle.
• Your vehicle is stopped.
• Your foot is on the brake pedal.
• The transmission is in drive (D).
• The driver's door is closed.
• There is adequate brake vacuum.
• The interior compartment has been
cooled or warmed to an acceptable
level.
• The front windshield defroster is off.
• The steering wheel is not turned rapidly
or is not at a sharp angle.
• The vehicle is not on a steep road
grade.
• The battery is within optimal operating
conditions (battery state of charge and
temperature in range).
• The engine coolant is at operating
temperature.
• Elevation is below approximately
10,000 ft (3,050 m)
.
• Ambient temperature is moderate. The green Auto-Start-Stop
indicator light on the instrument
cluster will illuminate to indicate
when the automatic engine stop occurs. If the instrument cluster is
equipped with a grey
Auto-Start-Stop indicator light,
it is illuminated when automatic engine
stop is not available due to one of the
above noted conditions not being met.
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EMISSION LAW
WARNING
Do not remove or alter the original
equipment floor covering or
insulation between it and the metal
floor of the vehicle. The floor covering and
insulation protect occupants of the vehicle
from the engine and exhaust system heat
and noise. On vehicles with no original
equipment floor covering insulation, do not
carry passengers in a manner that permits
prolonged skin contact with the metal
floor. Failure to follow these instructions
may result in fire or personal injury. U.S. federal laws and certain state laws
prohibit removing or rendering inoperative
emission control system components.
Similar federal or provincial laws may
apply in Canada. We do not approve of any
vehicle modification without first
determining applicable laws.
Tampering with emissions
control systems including
related sensors or the Diesel
Exhaust Fluid system can result in reduced
engine power and the illumination of the
service engine soon light. Tampering With a Noise Control
System
Federal laws prohibit the following acts:
•
Removal or rendering inoperative by
any person other than for purposes of
maintenance.
• Repair or replacement of any device or
element of the design incorporated into
a new vehicle for the purpose of noise
control prior to its sale or delivery to
the ultimate purchaser or while it is in
use.
• The use of the vehicle after any person
removes or renders inoperative any
device or element of the design.
The U.S. Environmental Protection Agency
may presume to constitute tampering as
follows:
• Removal of hood blanket, fender apron
absorbers, fender apron barriers,
underbody noise shields or acoustically
absorptive material.
• Tampering or rendering inoperative the
engine speed governor, to allow engine
speed to exceed manufacturer
specifications.
If the engine does not start, runs rough,
experiences a decrease in engine
performance, experiences excess fuel
consumption or produces excessive
exhaust smoke, check for the following:
• A plugged or disconnected air inlet
system hose.
• A plugged engine air filter element.
• Water in the fuel filter and water
separator.
• A clogged fuel filter.
• Contaminated fuel.
• Air in the fuel system, due to loose
connections.
• An open or pinched sensor hose.
• Incorrect engine oil level.
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