Item
Immediately end a
phone call. You can
also press the
button on the
steering wheel.
End Call
Press this to access
the phone keypad.
Keypad
You can switch the
microphone off so
the caller does not
hear you.
Mute Item
Privacy Transfer the call to
the cell phone or
back to SYNC 3.
Text Messaging
Note: Downloading and sending text
messages using Bluetooth are cell
phone-dependent features.
Note: Certain features in text messaging
are speed-dependent and not available
when your vehicle is traveling at speeds over
3 mph (5 km/h).
Receiving a Text Message
When a new message arrives, an audible tone sounds and the screen displays a
pop-up with the caller name and ID, if supported by your cell phone. You can select: Action and Description
Menu Item
Have SYNC 3 read the message to you.
Hear It
View the text on the touchscreen.
View
To call the sender.
Call
You can select from 15 preset messages. Press the message
that you would like to use and confirm to send the message.
SYNC 3 confirms when the message is sent successfully.
Reply
To exit the screen.
Close
Smartphone Connectivity (If Equipped)
SYNC 3 allows you to use Apple CarPlay
and Android Auto to access your phone.
When you use Apple CarPlay or Android
Auto, you can:
• Make calls.
• Send and receive messages.
• Listen to music.
• Use your phone's voice assistant. Apple CarPlay and Android Auto disable
some SYNC 3 features.
Most Apple CarPlay and Android Auto
features use mobile data.
Apple CarPlay
Apple CarPlay requires an iPhone 5 or
newer with iOS 7.1 or newer. Updating to
the latest iOS version is recommended.
1. Plug your phone into a USB port. See
USB Port
(page 354).
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Note:
Data, for example the Vehicle
Identification Number (VIN), SIM Card ID,
and data plan usage, is shared between
Ford and the vehicle network carrier to
provide the Vehicle Hotspot service in
accordance with your vehicle network carrier
agreement, coverage and availability, and
may be used to enable a seamless transition
from an old to new embedded modem and
to confirm any updates are successfully
delivered.
Note: For your convenience data usage may
be available for monitoring under Settings
but may not reflect actual or current usage.
The vehicle network carrier is responsible
for providing information about your
account. Please contact the vehicle network
carrier for more information.
Note: Ford may need to update operating
system software on your vehicle, including
security updates and bug fixes, to keep
connected services current, like Vehicle
Hotspot, without prior notice to you.
Note: If you do not have an active vehicle
hotspot data plan, open your web browser
and go to a website using the HTTP protocol
to be automatically redirected to the vehicle
network carrier landing page where you can
purchase data. Websites using HTTPS will
not automatically redirect. Ambient Lighting (If Equipped)
Tap a color once to active ambient lighting.
This sets the color to the highest intensity.
You can drag the colors up and down to
increase or decrease the intensity.
To switch ambient lighting off, press the
active color once or drag the active color
all the way down to zero intensity.
Vehicle
Note: Your vehicle may not have all of
these features.
You can select the following features to
update their settings.
Door Keypad Code
Select this button to add or erase a
personal door keypad code. To add or
erase a personal code, you first need to
enter the five-digit factory set code. You
can find this code on the owner's wallet
card in the glove box or from your
authorized dealer.
Camera Settings
To make adjustments using the touchscreen, select: Action and Description
Message
Camera Settings
Then select from the following: You can enable or disable this option using the slider.
Rear Camera
Delay
You can find more information on the rear-view camera system in the parking aids chapter
of your owner manual.
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Voice command issues
Possible solution
Possible cause
Issue
SYNC 3 applies the phonetic pronunciation
rules of the selected language to the
contact names stored on your cell phone.
You may not be saying
the name exactly as it
appears on your phone-
book.
The SYNC 3
voice control
system is having
trouble recog-
nizing foreign
names stored
on my cell
phone.
Helpful Hint: You can select your contact
manually. Press PHONE. Select the option
for phonebook and then contact name.
Press the soft-key option to hear it. SYNC
3 will read the contact name to you, giving
you some idea of the pronunciation it is
expecting.
SYNC 3 applies the phonetic pronunciation
rules of the selected language to the names
stored on your media player or USB flash
drive. It is able to make some exceptions
for very popular artist names (for example,
U2) such that you can always use the
English pronunciation for these artists.
You may be saying the
foreign names using the
currently selected
language for SYNC 3.
The SYNC 3
voice control
system is having
trouble recog-
nizing foreign
tracks, artists,
albums, genres
and playlist
names from my
media player or
USB flash drive.
SYNC 3 uses a synthetically generated
voice rather than pre-recorded human
voice.
SYNC 3 uses text-to-
speech voice prompt
technology.
The system
generates voice
prompts and
the pronunci-
ation of some
words may not
be accurate for
my language. SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
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Personal Profiles
Possible cause and solution
Issue
Personal Profiles have not been set up.
I cannot create a profile. An invalid profile name was entered.
A memory button was not selected when
prompted.
The vehicle
’s ignition was not On and in
Park or was shifted out of Run or Park while
creating a profile.
Personal Profiles is turned off.
The lock button was not selected on a
keyfob when prompted.
I cannot link a keyfob. The keyfob selected was already associ-
ated to another profile and an overwrite
was declined.
A profile recall was performed while linking
a keyfob.
The vehicle
’s ignition was not On and in
Park, or was shifted out of Run or Park while
linking a keyfob.
The old linking method is used.
The unsaved setting is not supported by
Personal Profiles.
My personalized settings do not save. A different Personal Profile is active than
expected.
Another user has changed settings for the
wrong Personal Profile.
A Personal Profile has not been created.
My profile will not recall. Personal Profiles is turned off.
The requested profile is already active.
The memory button being used is not linked
to a profile.
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Personal Profiles
Possible cause and solution
Issue
The keyfob being used is not linked to a
profile.
The wrong keyfob is being used.
A button other than unlock or remote start
is being pressed on a linked keyfob.
The Personal Profile was deleted.
Personal Profiles is turned off.
My preset positions recall but my profile
does not.
The vehicle is in motion.
My profile recalls but my preset positions
do not. The preset positions are the same as the
Guest or previously active profile.
Unlink and relink your keyfob in the
Personal Profiles menu. You may need to
see your authorized dealer.
I lost a keyfob.
Keyfobs had been erased and reprogramed.
This could happen if you let dealership add
a new keyfob to replace lost one.
I lost all profiles.
Master Reset had been performed without
your acknowledgement.
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For a complete listing of the accessories
that are available for your vehicle, please
contact your authorized dealer or visit the
online store web site:
Web Address (United States)
www.Accessories.Ford.com Web Address (Canada)
www.Accessories.Ford.ca
Ford Motor Company will repair or replace
any properly authorized dealer-installed
Ford Original Accessory found to be
defective in factory-supplied materials or
workmanship during the warranty period,
as well as any component damaged by the
defective accessories.
Ford Motor Company warrants your
vehicle's accessory through the warranty
that provides the greatest benefit:
• 24 months, unlimited mileage.
• The remainder of your new vehicle
limited warranty.
Contact an authorized dealer for details
and a copy of the warranty.
Exterior Style
• Bumper protectors.
• Graphics.
• Hood deflector.
• Rear spoiler.
• Side window deflectors*.
• Splash guards.
Interior Style
• All-weather floor mats.
• Door sill plates.
• Floor liners.
• Premium carpeted floor mats. Lifestyle
•
Ash cup or smoker's packages.
• Car covers*.
• Cargo area protectors.
• Cargo net.
• Cargo organizers.
• Interior light kit.
• Roof racks and carriers*.
• Tablet cradle*.
Peace of Mind
• Keyless entry keypad.
• Remote start.
• Roadside assistance kit*.
• Vehicle security systems.
• Warning sensor system.
• Wheel locks.
*Ford Licensed Accessories. The
accessory manufacturer designs, develops
and therefore warrants Ford Licensed
Accessories, and does not design or test
these accessories to Ford Motor Company
engineering requirements. Contact an
authorized Ford dealer for the accessory
manufacturer's limited warranty details
and request a copy of the Ford Licensed
Accessories product limited warranty from
the accessory manufacturer.
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A
A/C
See: Climate Control......................................... 120
About This Manual...........................................7
ABS See: Brakes............................................................ 175
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................. 175
Accessories.....................................................471 Exterior Style......................................................... 471
Interior Style.......................................................... 471
Lifestyle................................................................... 471
Peace of Mind....................................................... 471
Accessories See: Replacement Parts
Recommendation............................................ 12
ACC See: Using Adaptive Cruise Control.............197
Active Park Assist.........................................187 Deactivating the Active Park Assist
Feature ................................................................ 191
Parallel Parking, Perpendicular Parking, Parallel Park Out Assist............................... 187
Troubleshooting the System.......................... 192
Adjusting the Headlamps
.........................272
Horizontal Aim Adjustment............................ 273
Vertical Aim Adjustment................................. 272
Adjusting the Steering Wheel - Vehicles With: Manual Adjustable Steering
Column.............................................................71
Adjusting the Steering Wheel - Vehicles With: Power Adjustable Steering
Column............................................................70
End of Travel Position......................................... 70
Airbag Disposal
...............................................49
Air Conditioning See: Climate Control......................................... 120
Air Filter See: Changing the Engine Air Filter.............275
Alarm See: Anti-Theft Alarm........................................ 69
All-Wheel Drive
.............................................170
Ambient Lighting............................................82
Anti-Theft Alarm............................................69 Arming the Alarm................................................ 69
Disarming the Alarm........................................... 69Appendices....................................................493
Apps
.................................................................440
........................................................................\
......... 440
SiriusXM Traffic and Travel Link................... 442
At a Glance........................................................16
Audible Warnings and Indicators.............95 Headlamps On Warning Chime...................... 95
Keyless Warning Alert........................................ 95
Parking Brake On Warning Chime.................95
Audio Control....................................................71 MODE........................................................................\
72
Seek, Next or Previous........................................ 72
Audio System...............................................340 General Information......................................... 340
Audio Unit - Vehicles With: Sony Audio System/Touchscreen Display
...............341
Audio Unit - Vehicles With: SYNC.........343 Menu Structure................................................... 345
Audio Unit - Vehicles With: Touchscreen Display, Vehicles Without: Sony Audio
System.........................................................348
Autolamps
.........................................................77
Windshield Wiper Activated
Headlamps......................................................... 77
Automatic Climate Control - Vehicles With: Sony Audio System........................121
A/C........................................................................\
.... 122
AUTO....................................................................... 123
Climate Controlled Seats................................. 123
Defrost.................................................................... 123
Fan Speed Control.............................................. 123
Heated Rear Window........................................ 123
Heated Seats........................................................ 123
Heated Windshield............................................. 123
Left-hand Temperature Control.................... 123
Max A/C.................................................................. 122
Max Defrost........................................................... 123
Power....................................................................... 123
Recirculated Air.................................................... 123
Right-hand Temperature Control.................123
Automatic Climate Control - Vehicles Without: Sony Audio System................124
A/C........................................................................\
... 125
AUTO....................................................................... 125
Climate Controlled Seats................................ 125
Defrost.................................................................... 124
Fan Speed Control............................................. 125
Heated Rear Window........................................ 125
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Changing a Bulb...........................................273
Front Halogen Fog Lamp................................ 273
Headlamp............................................................. 273
LED Lamps........................................................... 274
License Plate Lamp........................................... 275
Reversing Lamp.................................................. 274
Changing a Fuse...........................................253 Fuses....................................................................... 253
Changing a Road Wheel...........................304 Changing a Road Wheel Procedure...........306
Dissimilar Spare Wheel and Tire Assembly
Information..................................................... 304
Stowing the Flat Tire Using the Retainer Strap................................................................. 309
Stowing the Flat Tire Without the Retainer Strap................................................................. 309
Changing the 12V Battery.........................269
Changing the Engine Air Filter.................275 2.5L Engine........................................................... 276
EcoBoost Engines.............................................. 275
Changing the Wiper Blades.......................271
Checking MyKey System Status..............58 MyKey Distance.................................................... 58
Number of Admin Keys...................................... 59
Number of MyKeys.............................................. 59
Checking the Wiper Blades.......................271
Child Restraint and Seatbelt Maintenance.................................................39
Child Restraint Positioning.........................29
Child Safety
.......................................................18
General Information............................................. 18
Child Safety Locks.........................................30 Left-Hand Side....................................................... 31
Right-Hand Side.................................................... 31
Cleaning Leather Seats..............................281
Cleaning Products
........................................277
Materials................................................................ 277
Cleaning the Engine....................................279
Cleaning the Exterior...................................277 Cleaning the Headlamps................................ 278
Exterior Chrome Parts...................................... 278
Exterior Plastic Parts........................................ 278
Stripes or Graphics............................................ 278
Underbody............................................................ 278
Under Hood.......................................................... 278
Cleaning the Instrument Panel and Instrument Cluster Lens........................280
Cleaning the Interior...................................280 Cleaning the Wheels...................................281
Cleaning the Windows and Wiper
Blades............................................................279
Clearing All MyKeys
.......................................58
Climate............................................................424
Climate Control
.............................................120
Climate Controlled Seats...........................137 Cooled Seats........................................................ 138
Coolant Check See: Engine Coolant Check............................ 262
Crash Sensors and Airbag Indicator.......48
Creating a MyKey............................................57 Programming or Changing Configurable
Settings............................................................... 58
Cross Traffic Alert..........................................211 Blocked Sensors.................................................. 213
Switching the System Off and On................213
System Errors....................................................... 213
System Lights, Messages and Audible Alerts................................................................... 213
System Limitations............................................ 213
Using the Cross Traffic Alert System............211
Cruise Control
..................................................72
Principle of Operation...................................... 196
Type One.................................................................. 72
Type Two.................................................................. 73
Cruise control See: Using Cruise Control................................ 196
Customer Assistance
..................................237
D
Data Recording
..................................................9
Event Data Recording.......................................... 10
Service Data Recording........................................ 9
Daytime Running Lamps
.............................78
Type One - Conventional
(Non-Configurable)........................................ 78
Type Two - Configurable................................... 78
Digital Radio
..................................................349
HD Radio Reception and Station
Troubleshooting............................................ 350
Direction Indicators.......................................80
Doors and Locks
..............................................61
Driver Alert.....................................................204 PRINCIPLE OF OPERATION.......................... 204
USING DRIVER ALERT.................................... 204
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