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ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty.
The service is available:
•
24 hours a day, seven days a week.
• For the coverage period listed on the
Roadside Assistance Card included in
your Owner's Manual portfolio.
Roadside Assistance covers:
• A flat tire change with a good spare
(except vehicles supplied with a tire
inflation kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (8 L) of gasoline or 5 gal (20 L)
of diesel fuel to a disabled vehicle.
Roadside Assistance limits fuel delivery
service to two no-charge occurrences
within a 12-month period.
• Winch out — available within 100 ft
(30 m) of a paved or county
maintained road, no recoveries. •
Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within
35 mi (56 km) of the
disablement location or to the nearest
authorized dealer. If a member
requests a tow to an authorized dealer
that is more than
35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of
35 mi (56 km).
• Roadside Assistance includes up to
$200 for a towed trailer if the disabled
eligible vehicle requires service at the
nearest authorized dealer. If the towing
vehicle is operational but the trailer is
not, then the trailer does not qualify for
any roadside services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the owner's information portfolio in the
glove compartment.
United States vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km)
. To obtain reimbursement
information, United States vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
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TRANSPORTING THE VEHICLE
If you need to have your vehicle towed,
contact a professional towing service or,
if you are a member of a roadside
assistance program, your roadside
assistance service provider.
We recommend the use of a wheel lift and
dollies or flatbed equipment to tow your
vehicle. Do not tow with a slingbelt. Ford
Motor Company has not approved a
slingbelt towing procedure. Vehicle
damage may occur if towed incorrectly, or
by any other means.
Ford Motor Company produces a towing
manual for all authorized tow truck
operators. Have your tow truck operator
refer to this manual for proper hook-up
and towing procedures for your vehicle. It is acceptable to have your front-wheel
drive vehicle towed from the front if using
proper wheel lift equipment to raise the
front wheels off the ground. When towing
in this manner, the rear wheels can remain
on the ground.
Front-wheel drive vehicles must have the
front wheels placed on a tow dolly when
towing your vehicle from the rear using
wheel lift equipment. This prevents
damage to the transmission.
Towing an all-wheel or four-wheel drive
vehicle requires that all wheels be off the
ground, such as using a wheel lift and
dollies or flatbed equipment. This prevents
damage to the transmission, all-wheel or
four-wheel drive system and vehicle.
TOWING POINTS
Due to local market requirements in some
countries, some vehicles may be equipped
with a recovery hook.
Recovery Hook Location
If your vehicle is equipped with a screw-in
recovery hook, it is with the spare tire kit or
the rear under floor storage.
Installing the Recovery Hook
There is an installation point for the
recovery hook located behind the fascia.
Note:
The screw-in recovery hook has a
left-hand thread. Turn it counterclockwise
to install it. Make sure that the recovery hook
is fully tightened.
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T type tires have some additional
information beyond those of P
type tires; these differences are
described below:
A.
T: Indicates a type of tire,
designated by the Tire and Rim
Association, that is intended for
temporary service on cars,
sport-utility vehicles, minivans and
light trucks.
B. 145:
Indicates the nominal
width of the tire in millimeters
from sidewall edge to sidewall
edge. In general, the larger the
number, the wider the tire. C.
80:
Indicates the aspect ratio
which gives the tire's ratio of
height to width. Numbers of 70 or
lower indicate a short sidewall.
D. D:
Indicates a diagonal type tire.
R:
Indicates a radial type tire.
E. 16:
Indicates the wheel or rim
diameter in inches. If you change
your wheel size, you will have to
purchase new tires to match the
new wheel diameter.
Location of the Tire Label
You will find a Tire Label
containing tire inflation pressure
by tire size and other important
information located on the B-Pillar
or the edge of the driver ’s door.
Inflating Your Tires
Safe operation of your vehicle
requires that your tires are
properly inflated. Remember that
a tire can lose up to half of its air
pressure without appearing flat.
Every day before you drive, check
your tires. If one looks lower than
the others, use a tire gauge to
check pressure of all tires and
adjust if required.
At least once a month and before
long trips, inspect each tire and
check the tire pressure with a tire
gauge (including spare, if
equipped). Inflate all tires to the
inflation pressure recommended
by Ford Motor Company.
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