Vehicles Sold in Canada: Getting
Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company of
Canada, Limited offers a complimentary
roadside assistance program. This
program is eligible within Canada or the
continental United States.
This program is separate from the New
Vehicle Limited Warranty, but the coverage
is concurrent with the powertrain coverage
period of your vehicle.
Canadian customers who require roadside
assistance, call 1-800-665-2006.
Vehicles Sold in Canada: Using
Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference.
In Canada, this card is found in the
Warranty Guide in the glove compartment
of your vehicle.
Vehicles Sold in Canada: Roadside
Assistance Program Coverage
The service is available 24 hours a day,
seven days a week.
Canadian roadside coverage and benefits
may differ from the U.S. coverage.
If you require more information, please
refer to the coverage section of your
warranty guide, call us in Canada at
1-800-665-2006, or visit our website at
www.ford.ca.
HAZARD FLASHERS
Note:
The hazard flashers operate when
the ignition is in any position, or if the key is
not in the ignition. If used when the vehicle
is not running, the battery loses charge. As
a result, there may be insufficient power to
restart your vehicle. The flasher control is on the
instrument panel. Use your
hazard flashers when your
vehicle is creating a safety hazard for other
motorists.
• Press the flasher control and all front
and rear direction indicators flash.
• Press the button again to switch them
off.
FUEL SHUTOFF WARNING
If your vehicle has been involved in a
crash, have the fuel system checked.
Failure to follow this instruction
could result in fire, personal injury or death. Note:
When you try to restart your vehicle
after a fuel shutoff, the vehicle makes sure
that various systems are safe to restart.
Once the vehicle determines the systems
are safe, then the vehicle allows you to
restart.
Note: In the event that your vehicle does
not restart after your third attempt, contact
a qualified technician.
The fuel pump shutoff stops the flow of
fuel to the engine in the event of a
moderate to severe crash. Not every
impact causes a shutoff.
Should your vehicle shut off after a crash,
you may restart your vehicle.
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1. Press START/STOP to switch off your
vehicle.
2. Press the brake pedal and START/STOP
to switch on your
vehicle.
3. Check the information display for the Ready to Drive light as the gasoline
engine may not start, but the electric
motor may be running. If you do not see
the Ready to Drive light, repeat Steps
1 and 2 up to two more times.
JUMP STARTING THE VEHICLE WARNINGS
Batteries normally produce explosive
gases which can cause personal
injury. Therefore, do not allow
flames, sparks or lighted substances to
come near the battery. When working near
the battery, always shield your face and
protect your eyes. Always provide correct
ventilation. Keep batteries out of reach of
children. Batteries contain sulfuric
acid. Avoid contact with skin, eyes or
clothing. Shield your eyes when working
near the battery to protect against possible
splashing of acid solution. In case of acid
contact with skin or eyes, flush
immediately with water for a minimum of
15 minutes and get prompt medical
attention. If acid is swallowed, call a
physician immediately. Use only adequately sized cables
with insulated clamps.
Preparing Your Vehicle
Do not attempt to push-start your
automatic transmission vehicle.
Note:
Attempting to push-start a vehicle
with an automatic transmission may cause
transmission damage. Note:
Use only a 12-volt supply to start your
vehicle.
Note: Do not disconnect the battery of the
disabled vehicle as this could damage the
vehicle electrical system.
Park the booster vehicle close to the hood
of the disabled vehicle, making sure the
two vehicles do not touch.
Connecting the Jumper Cables WARNINGS
Do not connect the end of the
second cable to the negative (-)
terminal of the battery to be jumped.
A spark may cause an explosion of the
gases that surround the battery. Do not use fuel lines, engine valve
covers, windshield wiper arms, the
intake manifold, or hood latch as
ground points. Note:
Your vehicle has two battery prongs
that are accessible from under the hood,
even though the actual battery is located in
the trunk. You can jump start your vehicle
the same way conventional vehicles can be
using these prongs.
Note: Do not attach the end of the positive
cable to the studs or L-shaped eyelet
located above the positive (+) terminal of
your vehicle ’s battery. High current may flow
through and cause damage to the fuses.
Note: To avoid reverse polarity connections,
make sure that you correctly identify the
positive (+) and negative (-) terminals on
both the disabled and booster vehicles
before connecting the cables.
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Negative prong (–).
A
Positive prong (+).
B Note:
In the illustration, the bottom vehicle
represents the booster vehicle.
Note: Make sure you remove the cap from
the positive prong on your vehicle before
connecting the cables. 1.
Connect the positive (+) jumper cable
to the positive (+) terminal of the
discharged battery.
2. Connect the other end of the positive (+) cable to the positive (+) terminal
of the booster vehicle battery.
3. Connect the negative (-) cable to the negative (-) terminal of the booster
vehicle battery.
4. Make the final connection of the negative (-) cable to an exposed metal
part of the stalled vehicle's engine,
away from the battery and the fuel
injection system, or connect the
negative (-) cable to a ground
connection point if available.
Jump Starting
1. Start the engine of the booster vehicle
and rev the engine moderately, or press
the accelerator gently to keep your
engine speed between 2000 and 3000
RPM, as shown in your tachometer.
2. Start the disabled vehicle.
3. Check the instrument cluster for the Ready to Drive light as the gasoline
engine may not start, but the electric
motor may be running.
4. Once you start the disabled vehicle, run
both vehicles for an additional three
minutes before disconnecting the
jumper cables.
Removing the Jumper Cables
Note: After you disconnect the jumper
cables, let the disabled vehicle sit in Ready
to Drive mode for several minutes to charge
the 12V battery. The disabled vehicle
charges the 12V battery even if the gasoline
engine may be off. The 12V battery receives
power from the high-voltage battery
instead.
Remove the jumper cables in the reverse
order that they were connected.
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UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorized
Canadian dealers. In those cases where
you continue to feel that the efforts by Ford
of Canada and the authorized dealer to
resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of
Canada participates in an impartial third
party mediation/arbitration program
administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.
In the CAMVAP program, impartial
third-party arbitrators conduct hearings at
mutually convenient times and places in
an informal environment. These impartial
arbitrators review the positions of the
parties, make decisions and, when
appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair,
and final as the arbitrator
’s award is
binding on both you and Ford of Canada.
CAMVAP services are available in all
Canadian territories and provinces. For
more information, without charge or
obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685
or visit www.camvap.ca. GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreign
country, contact the appropriate foreign
embassy or consulate. These officials can
inform you of local vehicle registration
regulations and where to find unleaded
fuel or petrol/gas engines or the proper
sulfur fuel for diesel engines.
If you cannot find the proper fuel
recommended for your vehicle, contact
our Customer Relationship Center.
The use of improper fuels in your vehicle
without proper conversion may damage
the effectiveness of your emission control
system and may cause engine knocking or
serious engine damage. Ford Motor
Company or Ford of Canada is not
responsible for any damage caused by use
of improper fuel. Using improper fuels may
also result in difficulty importing your
vehicle back into the United States.
If your vehicle must be serviced while you
are traveling or living in Asia-Pacific Region,
Sub-Saharan Africa, U.S. Virgin Islands
and/or Puerto Rico, Central America, the
Caribbean, and Israel and the Middle East,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact the corresponding Ford Customer
Assistance Center:
FORD MOTOR COMPANY
Customer Relationship Centers in:
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Protected Component
Fuse Rating
Fuse or Relay
Number
Run/start electronic power assist steering.
10A 2
19
Adaptive cruise control.
10A 2
20
Run-start transmission switch.
15A 2
21
Inverter (hybrid electric vehicle)
Not used (spare).
5A 2
22
Run-start: Blind spot information system,
Rear view camera, Adaptive cruise control,
Head-up display, Shifter.
15A
2
23
Run-start transmission oil pump (plug in
hybrid electric vehicle).
10A 2
24
Run-start anti-lock brake system.
10A 3
25
Run-start powertrain control module.
10A 3
26
Fuel door solenoid.
10A 2
27
Not used (spare).
20A 2
28
Not used (spare).
20A 2
29
Not used.
—
30
Not used.
—
31
Pulse width modulation fan relay (hybrid
electric vehicle / plug in hybrid electric
vehicle)
—
32
Not used.
—
33
Not used.
—
34
Charger fan.
15A 2
35
Battery electronic control module fan
(hybrid electric vehicle).
15A 2
36
Not used.
—
37
Vacuum pump #1 relay.
—
38
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Protected Component
Fuse Rating
Fuse or Relay
Number
Vacuum pump #2 relay.
—
39
Fuel pump relay.
—
40
Horn relay.
—
41
Not used.
—
42
Not used.
—
43
Not used.
—
44
Vacuum pump monitor.
5A 2
45
Charge port light ring.
10A 3
46
Brake on-off switch.
10A 3
47
Horn.
20A 2
48
Air flow monitor.
5A 2
49
Hybrid content vehicle power 5.
15A 2
50
Battery energy control module fan.
Hybrid content vehicle power 1.
15A 3
51
Hybrid powertrain control module.
Hybrid content vehicle power 2.
15A 3
52
Battery energy control module.
Not used (spare).
10A 2
53
Hybrid content vehicle power 3.
10A 3
54
Coolant pump.
Hybrid content vehicle power 4.
10A 3
55
Air conditioning compressor.
Positive temperature coefficient heater
(plug in hybrid electric vehicle).
Humidity sensor (plug in hybrid electric
vehicle).
1 M-Case fuse.
2 Micro 2 fuse.
3 Micro 3 fuse.
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Protected Component
Fuse Rating
Fuse or Relay Number
Fuel pump feed.
30A 1
56
Not used.
—
57
Not used.
—
58
Vacuum pump relay.
40A 1
59
Pulse width modulation fan.
40A 2
60
Not used.
—
61
Body control module 1.
50A 2
62
Not used.
—
63
Charger (plug in hybrid electric
vehicle).
40A 1
64
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GENERAL INFORMATION
Have your vehicle serviced regularly to help
maintain its roadworthiness and resale
value. There is a large network of
authorized dealers that are there to help
you with their professional servicing
expertise. We believe that their specially
trained technicians are best qualified to
service your vehicle properly and expertly.
They are supported by a wide range of
highly specialized tools developed
specifically for servicing your vehicle.
If your vehicle requires professional service,
an authorized dealer can provide the
necessary parts and service. Check your
warranty information to find out which
parts and services are covered.
Use only recommended fuels, lubricants,
fluids and service parts conforming to
specifications. Motorcraft® parts are
designed and built to provide the best
performance in your vehicle.
Precautions
•
Do not work on a hot engine.
• Make sure that nothing gets caught in
moving parts.
• Do not work on a vehicle with the
engine running in an enclosed space,
unless you are sure you have enough
ventilation.
• Keep all open flames and other burning
material (such as cigarettes) away
from the battery and all fuel related
parts.
Working with the Engine Off
1. Set the parking brake and shift to park
(P).
2. Switch off the engine.
3. Block the wheels. Working with the Engine On WARNING
To reduce the risk of vehicle damage
and/or personal burn injuries, do not
start your engine with the air cleaner
removed and do not remove it while the
engine is running. 1.
Set the parking brake and shift to park
(P).
2. Block the wheels.
OPENING AND CLOSING THE
HOOD
Opening the Hood 1.
Inside the vehicle, pull the hood release
handle located under the left-hand
side of the instrument panel.
2. Slightly lift the hood.
3. Release the hood latch by pushing the secondary release lever to your
left-hand side.
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