2018 FORD FUSION/HYBRID stop start

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Make sure you have a compatible smart-
phone; an Android with OS 2.3 or higher or
an iPhone 3GS or newer with iOS 5.0 or
higher. Additionally, make sure you pair and
connect your phone to SYNC 3 in order to
find AppLink-capable apps on your device.
iPhone users must also connect to a USB
port with an Apple USB cable.
You did not connect an
Applink Compatible
phone to SYNC 3.
AppLink Mobile
Applications:
When I select
"Find Mobile
Apps," SYNC 3
does not find
any applica-
tions.
Make sure you have downloaded and
installed the latest version of the app from
your phone's app store. Make sure the app
is running on your phone. Some apps
require you to register or login to the app
on the phone before using them with
AppLink. Also, some may have a "Ford
SYNC" setting, so check the app's settings
menu on the phone.
AppLink-enabled apps
are not installed and
running on your mobile
device.
My phone is
connected, but I
still cannot find
any apps.
Closing and restarting apps may help SYNC
3 find the application if you cannot discover
it inside the vehicle. On an Android device,
if apps have an 'Exit' or 'Quit' option, then
select it and restart the app. If the app does
not have that option, select the phone's
settings menu and select 'Apps', then find
the particular app and choose 'Force stop.'
Do not forget to restart the app afterward,
then select "Find Mobile Apps" on SYNC 3.
Sometimes apps do not
properly close and re-
open their connection to
SYNC 3, over ignition
cycles, for example.
My phone is
connected, my
app(s) are
running, but I
still cannot find
any apps.
On an iPhone with iOS7+, to force close an
app, double tap the home button then
swipe up on the app to close it. Tap the
home button again, then select the app
again to restart it. After a few seconds, the
app should then appear in SYNC 3's Mobile
App's Menu.
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Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201705, Second Printing SYNC™ 3

General Information on Radio
Frequencies...................................................50
Intelligent Access................................................. 50
General Maintenance Information........473
Multi-point Inspection..................................... 476
Owner Checks and Services.......................... 475
Protecting Your Investment........................... 473
Why Maintain Your Vehicle?.......................... 473
Why Maintain Your Vehicle at Your Dealership?..................................................... 473
Getting Assistance Outside the U.S. and Canada.........................................................242
Getting the Services You Need...............239 Away From Home.............................................. 239
Global Opening and Closing......................84 Closing the Windows.......................................... 84
Opening the Windows....................................... 84
H
Hazard Flashers............................................232
Headlamp Adjusting See: Adjusting the Headlamps.................... 269
Headrest See: Head Restraints......................................... 128
Head Restraints
.............................................128
Adjusting the Head Restraint......................... 129
Tilting Head Restraints .................................... 129
Heated Seats
..................................................135
Heated Steering Wheel................................73
Heated Windows and Mirrors..................126 Heated Exterior Mirrors..................................... 126
Heated Rear Window........................................ 126
Heating See: Climate Control.......................................... 119
High Voltage Battery Cut-Off Switch.............................................................174
High Voltage Battery
...................................168
General Information.......................................... 168
Hill Start Assist..............................................182 Using Hill Start Assist....................................... 183
Hints on Controlling the Interior Climate..........................................................125
Defogging the Side Windows in Cold Weather............................................................. 126
General Hints........................................................ 125
Quickly Cooling the Interior............................. 126
Quickly Heating the Interior............................ 126Recommended Settings for Cooling...........126
Recommended Settings for Heating..........126
Hints on Driving With Anti-Lock Brakes
.............................................................179
Home Screen................................................383
Hood Lock See: Opening and Closing the Hood..........258
Hybrid Vehicle Frequently Asked Questions.....................................................154
Hybrid Vehicle Operation
..........................150
Battery:.................................................................... 151
Braking:.................................................................... 151
Driving:.................................................................... 150
Driving to Optimize Fuel Economy................151
Engine:..................................................................... 151
Starting:................................................................. 150
Stopping:............................................................... 150
Transmission Operation:................................. 150
I
In California (U.S. Only)............................240
Information Display Control
.......................73
Information Displays.....................................97 General Information............................................ 97
Information Messages...............................106 Active Park............................................................ 106
Adaptive Cruise Control................................... 107
AdvanceTrac ™.................................................... 107
Airbag..................................................................... 108
Alarm...................................................................... 108
Automatic Engine Shutdown........................ 108
Battery and Charging System (12 volt).................................................................... 109
Battery and Charging System (High Voltage)............................................................ 109
Blind Spot Information and Cross Traffic Alert System..................................................... 110
Doors and Locks.................................................. 110
Driver Alert............................................................... 111
Fuel........................................................................\
..... 111
Hill Start Assist..................................................... 112
Keys and Intelligent Access............................. 112
Lane Keeping System......................................... 113
Maintenance.......................................................... 113
MyKey....................................................................... 114
Park Aid................................................................... 115
Park Brake............................................................... 115
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Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201705, Second Printing Index

Special Operating Conditions Scheduled
Maintenance..............................................480
Exceptions............................................................ 482
Speed Control See: Cruise Control........................................... 200
Stability Control............................................185
Principle of Operation....................................... 185
Starting a Gasoline Engine.......................146 Automatic Engine Shutdown......................... 147
Failure to Start..................................................... 146
Guarding Against Exhaust Fumes...............148
Important Ventilating Information..............148
Starting Your Vehicle......................................... 146
Stopping the Engine When Your Vehicle is Moving................................................................ 147
Stopping the Engine When Your Vehicle is Stationary......................................................... 147
Starting and Stopping the Engine..........145 General Information.......................................... 145
Steering............................................................218 Electric Power Steering.................................... 218
Steering Wheel................................................70
Storage Compartments
.............................144
Sunroof See: Moonroof....................................................... 87
Sun Visors
.........................................................87
Illuminated Vanity Mirror................................... 87
Supplementary Restraints System..........41 Principle of Operation......................................... 41
Symbols Glossary
.............................................7
SYNC™ 3........................................................370 General Information......................................... 370
SYNC™ 3 Troubleshooting
.....................456
SYNC™ Applications and Services........................................................348
911 Assist............................................................... 348
SYNC Mobile Apps............................................ 350
SYNC™
............................................................332
General Information.......................................... 332
SYNC™ Troubleshooting
.........................362
T
Technical Specifications See: Capacities and Specifications...........308
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)........................241 Tire Care..........................................................287
Glossary of Tire Terminology........................ 289
Information About Uniform Tire Quality Grading .............................................................. 287
Information Contained on the Tire Sidewall........................................................... 290
Temperature A B C............................................ 288
Traction AA A B C.............................................. 288
Treadwear............................................................ 288
Tire Inflation When Punctured See: Tire Sealant and Inflator Kit.................. 281
Tire Pressure Monitoring System..........303 Changing Tires With a Tire Pressure
Monitoring System....................................... 304
Understanding Your Tire Pressure Monitoring System ...................................... 304
Tire Repair Kit See: Tire Sealant and Inflator Kit.................. 281
Tire Sealant and Inflator Kit
.....................281
First Stage: Reinflating the Tire with Sealing
Compound and Air....................................... 283
General Information......................................... 282
Second Stage: Checking Tire Pressure............................................................285
Tips for Use of the Kit...................................... 282
What to do after the Tire has been Sealed............................................................... 285
What to do when a Tire Is Punctured........283
Tires See: Wheels and Tires...................................... 281
Towing a Trailer.............................................227
Towing Points................................................237 Installing the Recovery Hook......................... 237
Recovery Hook Location.................................. 237
Towing the Vehicle on Four Wheels...........................................................227
Emergency Towing............................................. 227
Recreational Towing.......................................... 227
Towing..............................................................227
Traction Control............................................184 Principle of Operation.......................................184
Transmission Code Designation
..............311
Transmission...................................................175
Transporting the Vehicle
...........................237
Type Approvals..............................................521
RF Certification Logos for Tire Pressure
Monitoring Sensor(s)................................... 521
533
Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201705, Second Printing Index

U
Under Hood Overview...............................259
Unique Driving Characteristics................150
Universal Garage Door Opener................137
HomeLink Wireless Control System............137
USB Port...........................................................331
Using Adaptive Cruise Control................201 Automatic Cancellation.................................. 204
Blocked Sensor.................................................. 205
Canceling the Set Speed................................ 204
Changing the Set Speed................................ 204
Detection Issues................................................ 204
Following a Vehicle........................................... 202
Following a Vehicle to a Complete Stop................................................................... 203
Hilly Condition Usage...................................... 204
Overriding the Set Speed............................... 204
Resuming the Set Speed................................ 204
Setting the Adaptive Cruise Speed............202
Setting the Adaptive Cruise Speed When Your Vehicle is Stationary.......................... 202
Setting the Gap Distance............................... 203
Switching Adaptive Cruise Control Off...................................................................... 204
Switching Adaptive Cruise Control On....................................................................... 202
Switching to ECO Cruise................................. 206
Switching to Normal Cruise Control..........206
System Not Available...................................... 205
Using Cruise Control
..................................200
Switching Cruise Control Off........................ 200
Switching Cruise Control On......................... 200
Switching to ECO Cruise.................................. 201
Using MyKey With Remote Start Systems..........................................................59
Using Snow Chains.....................................302
Using Stability Control...............................186
Using Summer Tires
...................................302
Using SYNC™ With Your Media Player.............................................................353
Accessing Your USB Song Library................357
Bluetooth Devices and System Settings............................................................ 359
Connecting Your Digital Media Player to the USB Port........................................................... 353
Media Menu Features...................................... 356
Media Voice Commands................................ 354USB 2
......................................................................
359
Voice Commands for Audio Sources.........360
Using SYNC™ With Your Phone............336 Accessing Features through the Phone
Menu................................................................... 341
Accessing Your Phone Settings................... 344
Bluetooth Devices............................................. 345
Making Calls........................................................ 340
Pairing a Phone for the First Time...............337
Pairing Subsequent Phones.......................... 338
Phone Options during an Active Call.........340
Phone Voice Commands................................ 338
Receiving Calls................................................... 340
System Settings................................................. 346
Text Messaging................................................... 342
Using Traction Control...............................184 Switching the System Off............................... 184
System Indicator Lights and Messages.......................................................... 184
Using a Switch..................................................... 184
Using the Information Display Controls............................................................. 184
Using Voice Recognition...........................334 Audio Voice Commands................................. 385
Climate Voice Commands............................. 386
Initiating a Voice Session................................ 334
Mobile App Voice Commands...................... 389
Navigation Voice Commands....................... 387
Phone Voice Commands............................... 386
SiriusXM Traffic and Travel Link Voice Commands..................................................... 389
System Interaction and Feedback..............335
Voice Settings Commands............................ 390
Utilizing the Mediation/Arbitration Program (Canada Only)
.........................242
V
Vehicle Care
...................................................274
General Information.......................................... 274
Vehicle Certification Label.........................311
Vehicle Identification Number.................310
Vehicle Storage
.............................................279
12V Battery........................................................... 280
Body........................................................................\
279
Brakes.................................................................... 280
Cooling System.................................................. 280
Engine..................................................................... 279
534
Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201705, Second Printing Index