2018 FORD FUSION/HYBRID phone

General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>|) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting, refer to the regional Ford
or Lincoln website.
468
Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201705, Second Printing SYNC™ 3

For maximum vehicle performance, keep
the following information in mind when
adding accessories or equipment to your
vehicle:
•
When adding accessories, equipment,
passengers and luggage to your
vehicle, do not exceed the total weight
capacity of the vehicle or of the front
or rear axle (GVWR or GAWR as
indicated on the Safety Compliance
Certification label). Consult your
authorized dealer for specific weight
information.
• The Federal Communications
Commission (FCC) and Canadian
Radio Telecommunications
Commission (CRTC) regulate the use
of mobile communications systems —
such as two-way radios, telephones
and theft alarms that are equipped
with radio transmitters. Any such
equipment installed in your vehicle
should comply with Federal
Communications Commission (FCC)
and Canadian Radio
Telecommunications Commission
(CRTC) regulations and should be
installed only by a qualified service
technician.
• Mobile communications systems may
harm the operation of your vehicle,
particularly if they are not properly
designed for automotive use.
• Any non-Ford electrical or electronic
accessories or components that are
added to the vehicle by the authorized
dealer or the owner, may adversely
affect battery performance and
durability, and may also adversely
affect the performance of other
electrical systems in the vehicle.
470
Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201705, Second Printing Accessories

ELECTROMAGNETIC
COMPATIBILITY
WARNINGS
Do not place objects or mount
equipment on or near the airbag
cover, on the side of the seatbacks
(of the front seats), or in front seat areas
that may come into contact with a
deploying airbag. Failure to follow these
instructions may increase the risk of
personal injury in the event of a crash. Do not fasten antenna cables to
original vehicle wiring, fuel pipes and
brake pipes.
Keep antenna and power cables at
least 4 in (10 cm) from any electronic
modules and airbags. Note:
We test and certify your vehicle to
meet electromagnetic compatibility
legislation (UNECE Regulation 10 or other
applicable local requirements). It is your
responsibility to make sure that any
equipment an authorized dealer installs on
your vehicle complies with applicable local
legislation and other requirements.
Note: Any radio frequency transmitter
equipment in your vehicle (such as cellular
telephones and amateur radio transmitters)
must keep to the parameters in the
following table. We do not provide special
provisions or conditions for installations or
use.
Car 493
Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201705, Second Printing AppendicesE239120

Restrictions. Except where you have been
specifically licensed to do so by Telenav,
and without limiting the preceding
paragraph, you may not use this Data (a)
with any products, systems, or applications
installed or otherwise connected to or in
communication with vehicles, capable of
vehicle navigation, positioning, dispatch,
real time route guidance, fleet
management or similar applications; or (b)
with or in communication with any
positioning devices or any mobile or
wireless-connected electronic or computer
devices, including without limitation
cellular phones, palmtop and handheld
computers, pagers, and personal digital
assistants or PDAs.
Warning. The Data may contain
inaccurate or incomplete information due
to the passage of time, changing
circumstances, sources used and the
nature of collecting comprehensive
geographic data, any of which may lead to
incorrect results.
No Warranty.
This Data is provided to you
“ as is, ” and you agree to use it at your own
risk. Telenav and its licensors (and their
licensors and suppliers) make no
guarantees, representations or warranties
of any kind, express or implied, arising by
law or otherwise, including but not limited
to, content, quality, accuracy,
completeness, effectiveness, reliability,
fitness for a particular purpose, usefulness,
use or results to be obtained from this
Data, or that the Data or server will be
uninterrupted or error-free.
Disclaimer of Warranty:
TELENAV AND
ITS LICENSORS (INCLUDING THEIR
LICENSORS AND SUPPLIERS) DISCLAIM
ANY WARRANTIES, EXPRESS OR IMPLIED,
OF QUALITY, PERFORMANCE,
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR
NON-INFRINGEMENT. Some States,
Territories and Countries do not allow
certain warranty exclusions, so to that
extent the above exclusion may not apply
to you.
Disclaimer of Liability:
TELENAV AND
ITS LICENSORS (INCLUDING THEIR
LICENSORS AND SUPPLIERS) SHALL NOT
BE LIABLE TO YOU: IN RESPECT OF ANY
CLAIM, DEMAND OR ACTION,
IRRESPECTIVE OF THE NATURE OF THE
CAUSE OF THE CLAIM, DEMAND OR
ACTION ALLEGING ANY LOSS, INJURY OR
DAMAGES, DIRECT OR INDIRECT, WHICH
MAY RESULT FROM THE USE OR
POSSESSION OF THE INFORMATION; OR
FOR ANY LOSS OF PROFIT, REVENUE,
CONTRACTS OR SAVINGS, OR ANY
OTHER DIRECT, INDIRECT, INCIDENTAL,
SPECIAL OR CONSEQUENTIAL DAMAGES
ARISING OUT OF YOUR USE OF OR
INABILITY TO USE THIS INFORMATION,
ANY DEFECT IN THE INFORMATION, OR
THE BREACH OF THESE TERMS OR
CONDITIONS, WHETHER IN AN ACTION
IN CONTRACT OR TORT OR BASED ON A
WARRANTY, EVEN IF TELENAV OR ITS
LICENSORS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. Some
States, Territories and Countries do not
allow certain liability exclusions or
damages limitations, so to that extent the
above may not apply to you.
Export Control.
You shall not export from
anywhere any part of the Data or any direct
product thereof except in compliance with,
and with all licenses and approvals
required under, applicable export laws,
rules and regulations, including but not
limited to the laws, rules and regulations
administered by the Office of Foreign
Assets Control of the U.S. Department of
Commerce and the Bureau of Industry and
Security of the U.S. Department of
Commerce. To the extent that any such
508
Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201705, Second Printing Appendices

view it, and (ii) save it, provided that you
do not remove any copyright notices that
appear and do not modify the Data in any
way. You agree not to otherwise reproduce,
copy, modify, decompile, disassemble or
reverse engineer any portion of this Data,
and may not transfer or distribute it in any
form, for any purpose, except to the extent
permitted by mandatory laws.
Restrictions
Except where you have been specifically
licensed to do so by NAV2 , and without
limiting the preceding paragraph, you may
not (a) use this Data with any products,
systems, or applications installed or
otherwise connected to or in
communication with vehicles, capable of
vehicle navigation, positioning, dispatch,
real time route guidance, fleet
management or similar applications; or (b)
with or in communication with any
positioning devices or any mobile or
wireless-connected electronic or computer
devices, including without limitation
cellular phones, palmtop and handheld
computers, pagers, and personal digital
assistants or PDAs. You agree to cease
using this Data if you fail to comply with
these terms and conditions.
Limited Warranty
NAV2 warrants that (a) the Data will
perform substantially in accordance with
the accompanying written materials for a
period of ninety (90) days from the date
of receipt, and (b) any support services
provided by NAV2 shall be substantially as
described in applicable written materials
provided to you by NAV2, and NAV2’
s
support engineers will make commercially
reasonable efforts to solve any problem
issues. rigCustomer Remedies
NAV2 and its suppliers’
entire liability and
your exclusive remedy shall be, at NAV2’ s
sole discretion, either (a) return of the price
paid, if any, or (b) repair or replacement of
the Data that do not meet NAV2’ s Limited
Warranty and that are returned to NAV2
with a copy of your receipt. This Limited
Warranty is void if failure of the Data has
resulted from accident, abuse, or
misapplication. Any replacement Data will
be warranted for the remainder of the
original warranty period or thirty (30) days,
whichever is longer. Neither these remedies
nor any product support services offered
by NAV2 are available without proof of
purchase from an authorized international
source.
No Other Warranty:
EXCEPT FOR THE LMITED WARRANTY
SET FORTH ABOVE AND TO THE EXTENT
PERMITTED BY APPLICABLE LAW, NAV2
AND ITS LICENSORS (INCLUDING THEIR
LICENSORS AND SUPPLIERS) DISCLAIM
ANY WARRANTIES, EXPRESS OR IMPLIED,
OF QUALITY, PERFORMANCE,
MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, OWNERSHIP OR
NON-INFRINGEMENT. Certain warranty
exclusions may not be permitted under
applicable law, so to that extent the above
exclusion may not apply to you.
Limited Liability:
TO THE EXTENT PERMITTED BY
APPLICABLE LAW, NAV2 AND ITS
LICENSORS (INCLUDING THEIR
LICENSORS AND SUPPLIERS) SHALL NOT
BE LIABLE TO YOU: IN RESPECT OF ANY
CLAIM, DEMAND OR ACTION,
IRRESPECTIVE OF THE NATURE OF THE
CAUSE OF THE CLAIM, DEMAND OR
ACTION ALLEGING ANY LOSS, INJURY OR
DAMAGES, DIRECT OR INDIRECT, WHICH
MAY RESULT FROM THE USE OR
POSSESSION OF THE INFORMATION; OR
516
Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201705, Second Printing Appendices

Venting the Moonroof........................................
88
Motorcraft Parts..........................................309
MyKey Troubleshooting...............................59
MyKey ™.............................................................56
Principle of Operation........................................ 56
N
Navigation.....................................................409 cityseeker.............................................................. 418
Destination Mode............................................... 412
Map Mode............................................................. 410
Navigation Map Updates................................. 419
Navigation Menu................................................. 415
SiriusXM Traffic and Travel Link................... 418
SYNC AppLink...................................................... 417
Waypoints.............................................................. 417
Normal Scheduled Maintenance...........476 Intelligent Oil-Life Monitor............................. 476
Normal Maintenance Intervals...................... 477
O
Oil Change Indicator Reset
.......................261
Oil Check See: Engine Oil Check...................................... 260
Opening and Closing the Hood..............258 Closing the Hood............................................... 259
Opening the Hood............................................. 258
Ordering Additional Owner's Literature......................................................243
Obtaining a French Owner ’s Manual.........244
Overhead Console
.......................................144
P
Parking Aids....................................................187 Principle of Operation....................................... 187
Passive Anti-Theft System........................68 SecuriLock®.......................................................... 68
PATS See: Passive Anti-Theft System.................... 68
Perchlorate.........................................................11
Personal Safety System ™
.........................40
How Does the Personal Safety System
Work?.................................................................. 40
Phone..............................................................404 During a Phone Call.......................................... 407Making Calls.......................................................
406
Pairing Your Cell Phone for the First Time.................................................................. 404
Phone Menu........................................................ 405
Receiving Calls.................................................... 407
Smartphone Connectivity............................. 408
Text Messaging.................................................. 408
Plug-In Hybrid Vehicle Operation...........152 ECO Cruise............................................................. 153
EV Modes............................................................... 152
Fuel Freshness..................................................... 154
Low Engine Use................................................... 153
Plug-in Power Mode and Hybrid Mode................................................................... 152
Post-Crash Alert System
..........................236
Power Door Locks See: Locking and Unlocking.............................. 61
Power Seats...................................................130 10-way power seat............................................. 132
6-way power seat................................................ 131
Power Lumbar...................................................... 132
Power Windows
..............................................83
Accessory Delay................................................... 84
Bounce-Back......................................................... 83
One-Touch Down................................................. 83
One-Touch Up....................................................... 83
Window Lock......................................................... 84
Pre-Collision Assist......................................219 Using the Pre-Collision Assist
System............................................................... 219
Protecting the Environment........................15
R
Rear Parking Aid
............................................187
Obstacle Distance Indicator.......................... 188
Rear Seat Armrest........................................136
Rear Seats
.......................................................134
Rear View Camera........................................197
Camera Guidelines............................................ 198
Manual Zoom...................................................... 199
Obstacle Distance Indicator.......................... 199
Rear Camera Delay............................................ 199
Using the Rear View Camera System.........197
Rear View Camera See: Rear View Camera.................................... 197
531
Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201705, Second Printing Index

Refueling.........................................................160
Fuel Filler Door Manual Override
Lever................................................................... 162
System Warnings................................................ 162
Remote Control..............................................50 Car Finder................................................................ 53
Intelligent Access Key........................................ 50
Remote Start......................................................... 54
Replacing the Battery......................................... 52
Sounding the Panic Alarm................................ 53
Using the Key Blade............................................. 51
Remote Start..................................................127 Automatic Settings............................................ 127
Repairing Minor Paint Damage...............278
Replacement Parts Recommendation........................................12
Collision Repairs.................................................... 12
Scheduled Maintenance and Mechanical Repairs.................................................................. 12
Warranty on Replacement Parts..................... 12
Replacing a Lost Key or Remote Control.............................................................55
Reporting Safety Defects (Canada Only)..............................................................244
Reporting Safety Defects (U.S. Only)..............................................................244
Roadside Assistance
...................................231
Vehicles Sold in Canada: Getting Roadside
Assistance........................................................ 232
Vehicles Sold in Canada: Roadside Assistance Program Coverage.................232
Vehicles Sold in Canada: Using Roadside Assistance........................................................ 232
Vehicles Sold in the United States: Getting Roadside Assistance.................................... 231
Vehicles Sold in the United States: Using Roadside Assistance.................................... 231
Roadside Emergencies
...............................231
Running-In See: Breaking-In................................................. 228
Running Out of Fuel....................................159 Adding Fuel From a Portable Fuel
Container.......................................................... 159
Filling a Portable Fuel Container.................. 159
S
Safety Canopy ™
.............................................47Safety Precautions
.......................................157
Satellite Radio..............................................328 Satellite Radio Electronic Serial Number
(ESN)................................................................ 329
Satellite Radio Reception Factors...............329
SiriusXM Satellite Radio Service.................. 329
Troubleshooting................................................. 330
Scheduled Maintenance Record...........482
Scheduled Maintenance...........................473
Seatbelt Extension
........................................39
Seatbelt Height Adjustment......................36
Seatbelt Reminder.........................................37 Belt-Minder™......................................................... 37
Seatbelts...........................................................32 Principle of Operation......................................... 32
Seatbelt Warning Lamp and Indicator Chime..............................................................36
Conditions of operation..................................... 37
Seats
.................................................................128
Security..............................................................68
Settings...........................................................442 911 Assist............................................................... 447
Ambient Lighting............................................... 453
Bluetooth............................................................. 444
Clock...................................................................... 444
Display................................................................... 455
General................................................................... 451
Media Player........................................................ 443
Mobile Apps........................................................ 450
Navigation............................................................ 448
Phone
.................................................................... 444
Radio....................................................................... 447
Sound..................................................................... 442
Valet Mode........................................................... 455
Vehicle................................................................... 453
Voice Control....................................................... 455
Wi-Fi and Hotspot............................................. 452
Side Airbags
.....................................................45
Side Sensing System..................................189 Obstacle Distance Indicator.......................... 190
Sitting in the Correct Position..................128
Snow Chains See: Using Snow Chains................................. 302
Special Notices................................................12 New Vehicle Limited Warranty......................... 12
On Board Diagnostics Data Link Connector............................................................ 13
Special Instructions.............................................. 12
532
Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201705, Second Printing Index

U
Under Hood Overview...............................259
Unique Driving Characteristics................150
Universal Garage Door Opener................137
HomeLink Wireless Control System............137
USB Port...........................................................331
Using Adaptive Cruise Control................201 Automatic Cancellation.................................. 204
Blocked Sensor.................................................. 205
Canceling the Set Speed................................ 204
Changing the Set Speed................................ 204
Detection Issues................................................ 204
Following a Vehicle........................................... 202
Following a Vehicle to a Complete Stop................................................................... 203
Hilly Condition Usage...................................... 204
Overriding the Set Speed............................... 204
Resuming the Set Speed................................ 204
Setting the Adaptive Cruise Speed............202
Setting the Adaptive Cruise Speed When Your Vehicle is Stationary.......................... 202
Setting the Gap Distance............................... 203
Switching Adaptive Cruise Control Off...................................................................... 204
Switching Adaptive Cruise Control On....................................................................... 202
Switching to ECO Cruise................................. 206
Switching to Normal Cruise Control..........206
System Not Available...................................... 205
Using Cruise Control
..................................200
Switching Cruise Control Off........................ 200
Switching Cruise Control On......................... 200
Switching to ECO Cruise.................................. 201
Using MyKey With Remote Start Systems..........................................................59
Using Snow Chains.....................................302
Using Stability Control...............................186
Using Summer Tires
...................................302
Using SYNC™ With Your Media Player.............................................................353
Accessing Your USB Song Library................357
Bluetooth Devices and System Settings............................................................ 359
Connecting Your Digital Media Player to the USB Port........................................................... 353
Media Menu Features...................................... 356
Media Voice Commands................................ 354USB 2
......................................................................
359
Voice Commands for Audio Sources.........360
Using SYNC™ With Your Phone............336 Accessing Features through the Phone
Menu................................................................... 341
Accessing Your Phone Settings................... 344
Bluetooth Devices............................................. 345
Making Calls........................................................ 340
Pairing a Phone for the First Time...............337
Pairing Subsequent Phones.......................... 338
Phone Options during an Active Call.........340
Phone Voice Commands................................ 338
Receiving Calls................................................... 340
System Settings................................................. 346
Text Messaging................................................... 342
Using Traction Control...............................184 Switching the System Off............................... 184
System Indicator Lights and Messages.......................................................... 184
Using a Switch..................................................... 184
Using the Information Display Controls............................................................. 184
Using Voice Recognition...........................334 Audio Voice Commands................................. 385
Climate Voice Commands............................. 386
Initiating a Voice Session................................ 334
Mobile App Voice Commands...................... 389
Navigation Voice Commands....................... 387
Phone Voice Commands............................... 386
SiriusXM Traffic and Travel Link Voice Commands..................................................... 389
System Interaction and Feedback..............335
Voice Settings Commands............................ 390
Utilizing the Mediation/Arbitration Program (Canada Only)
.........................242
V
Vehicle Care
...................................................274
General Information.......................................... 274
Vehicle Certification Label.........................311
Vehicle Identification Number.................310
Vehicle Storage
.............................................279
12V Battery........................................................... 280
Body........................................................................\
279
Brakes.................................................................... 280
Cooling System.................................................. 280
Engine..................................................................... 279
534
Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201705, Second Printing Index