GENERAL INFORMATION
WARNINGS
This battery pack shall only be
serviced by an authorized electric
vehicle technician. Improper handling
can result in personal injury or death. Your vehicle consists of various high
voltage components and wiring. All
high voltage cables are labeled and
covered with a solid orange covering or
orange striped tape. Do not touch these
components. Failure to follow this warning
could result in serious personal injury or
death. The high voltage battery system is a high
voltage, lightweight lithium-ion battery
which has two individual packs. One pack
is located in the rear cargo area behind the
second row seats, the other is located
underneath the vehicle. The high voltage
battery system uses an advanced active
liquid heating and cooling system to
regulate high voltage battery temperature
and help maximize the life of the high
voltage battery.
Note:
The high voltage battery does not
require regular service maintenance.
Note: The high voltage battery will
experience gradual capacity loss with time
and usage. This is normal.
CHARGING THE HIGH
VOLTAGE BATTERY WARNINGS
Do not use the 120 volt convenience
cord with an extension cord,
two-prong adapter, surge protector,
timer or other adapter. In Canada, do not use the 120 volt
convenience cord in commercial
garages. WARNINGS
This equipment has arcing or
sparking parts. Do not expose to
flammable vapors. Position this
equipment at least 18 in (450 mm) above
the floor. Do not allow charging equipment to
be immersed in water or liquids.
Failure to follow this warning could
result in fire, serious personal injury or
death. Do not attempt to open the charging
equipment. Failure to follow this
instruction could result in personal
injury, death or property damage. Do not use the charging equipment
if it is faulty or has been damaged.
Failure to follow this instruction
could result in personal injury, death or
property damage. Install charging equipment in
compliance with local regulations.
Failure to follow this warning could
result in fire, serious personal injury or
death. The AC wall plug must fit firmly into
the AC outlet. If the connection feels
loose, worn or the AC outlet is
damaged, please have a qualified
electrician replace the AC outlet. Using a
convenience cord with a worn outlet may
cause burns, property damage and
increase the risk of electric shock. Note:
Find the nearest charging stations by
using the MyFord Mobile app.
AC Charging
Charging Equipment
Your vehicle is equipped with a standard
120 volt convenience cord. Lift the load
floor carpet in the rear of your vehicle to
access the 120 volt convenience cord.
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Note:
The 120 volt convenience cord allows
you to charge the high voltage battery using
a standard 120 volt household outlet.
Charging with a 120 VAC outlet takes
approximately 30 hours to completely
charge an empty battery.
We recommend upgrading to the optional
240 volt charging station for faster more
efficient charging. Charging with a 240 VAC
takes approximately 5 hours 30 minutes
to completely charge an empty battery.
Note: Exact charge time will depend on
ambient temperatures.
Note: The electrical source must meet
certain requirements for the high-voltage
batteries to charge. The AC outlet must be
a three-prong 110-120 volt AC outlet that is
properly grounded, 15– 20 amps (or greater)
and in good condition. You must use a
dedicated line, which means you cannot
have other appliances connected to the
same circuit. If you do not use a dedicated
circuit, the circuit breaker could trip or open.
Note: If you do not have a dedicated circuit,
contact a licensed professional electrician
for proper installation.
Make sure that the 120 volt convenience
cord is completely unwound before
charging.
Always plug the cord into the AC outlet
before connecting the charging coupler
into the charge port on your vehicle. 120 Volt Convenience Cord
Power.
A
Check outlet.
B
Fault.
C
Vehicle.
D
Note: When the convenience cord is plugged into an outlet, use the following table to
determine your vehicle charge status. If the POWER indicator light is off after plugging in
the convenience cord, use a different outlet.
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A
B
C
D
Your vehicle is equipped with a standard
DC charge feature. You can charge your
vehicle using SAEJ1772 compatible
charging stations. Charging to 80% takes
approximately 33 minutes, or to 75 miles
range in 30 minutes.
Note:
If charging for your plug-in vehicle
fails, please call the Customer Relationship
Center, or click on Call for support or Live
chat at www.owner.ford.com
Connecting the Charging Coupler AC charge port.
A
Charge indicator.
B
The charge indicator displays the state of
charge in 25 percent increments.
1. Shift into park (P), apply the parking brake and turn the vehicle off.
2. Open the charge port door.
Note: To open the charge port door, press
the center rear edge of the charge port door
and then release.
3. Fully open the charge port door until it
engages.
4. Connect your vehicle to the charging system. Note:
The charge indicator flashes to
confirm you have fully engaged the charging
coupler.
Charging
1. If using a 240 volt charging station, follow the instructions on the charge
station to begin the charging process.
The charge indicator shows the progress
of the charge. Starting at the bottom, the
four lights will either flash to indicate
charging in progress or remain illuminated
to indicate charge level. When all four
lights illuminate, charging is complete. The
charge indicator will turn off one minute
after reaching a full charge.
Locking the AC Charging Coupler
To lock the charging coupler, you need a
padlock or a combination lock with a
shackle diameter of 0.2 in (5 mm) or less.
The straight portion of the shackle must
be
1.0 in (25 mm) or longer. 1. Insert the lock through the hole in the
charging coupler button.
2. Lock the padlock or combination lock.
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Waiting to Charge
You can personalize the charge settings.
See Charging the High Voltage Battery
(page 110). When you select Value Charge,
the vehicle may delay charging to take
advantage of off-peak electricity rates. The
vehicle will optimize the charge schedule
to be complete by the next GO Time.
When waiting to charge, the charge
indicator will show the current state of
charge of the high voltage battery.
When all four lights are off the charge level
is between 0 and 25 percent.
Note: When the vehicle is waiting to charge,
the charge indicator will turn off one minute
after displaying the current state of charge.
When the vehicle automatically begins
charging, the charge indicator will turn on
and indicate the progress of the charge.
Note: If the system detects a vehicle
charging system fault at any point in a
charge cycle, the entire charge indicator will
flash continuously for one minute and then
turn off. If this happens, unplug the charging
coupler and then plug it back into the charge
port. If the problem persists, contact an
authorized dealer.
Disconnecting the Charging Coupler
1. Press and hold the button on the charging coupler and disconnect from
the charging port.
Note: Do not pull the wall plug from the
wall while the vehicle is charging. Doing so
may damage the outlet and the cord.
2. Close the charge port door.
Note: To close the charge port door, press
the center rear edge of the charge port door
and then release. Convenience Charging and MyFord
Mobile
Use the MyFord Mobile app to set up the
charging convenience features. Visit
myfordmobile.com for more complete
information and to set up your MyFord
Mobile account.
Your vehicle has the following features to
improve your charging experience.
Value Charge
The vehicle schedules charging at the
lowest available utility rates. Contact your
utility company to see what rates are
available.
Charge Now
Fully charge your vehicle at the quickest
rate. The vehicle starts charging
immediately after you connect the
charging plug into the vehicle.
My GO Time
Setting My GO Times through the MyFord
Mobile application allows you to set
charging schedules and cabin
preconditioning settings so your vehicle is
ready to drive when you are. By setting a
My GO Time the vehicles charge can be
completed before your next set drive time.
A calendar view allows you to program two
My GO Times per day for each of the seven
days of the week. Remember, your vehicle
must be plugged in for My GO Time to
work.
Cabin Preconditioning
Get the most miles out of every charge by
preconditioning your vehicle while it’
s still
plugged in and charging. Use your smart
phone to set the cabin temperature and
departure time before you leave so you use
energy from your home wall outlet instead
of your battery to heat or cool your vehicle.
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DC Charging
Connecting the Charging Coupler
DC charge port.
A
Charge indicator.
B
The charge indicator displays the state of
charge in 25 percent increments.
Repeated use of this charging method
could have a long term effect on the
battery.
1. Shift into park (P), apply the parking brake and turn the vehicle off.
2. Open the charge port door.
Note: To open the charge port door, press
the center rear edge of the charge port door
and then release.
3. Fully open the charge port door until it
engages. 4. Remove the charge port cover.
5. Connect your vehicle to the charging
system.
Note: The charge indicator flashes to
confirm you have fully engaged the charging
coupler.
Charging
The charge indicator shows the progress
of the charge. Starting at the bottom, the
four lights will either flash to indicate
charging in progress or remain illuminated
to indicate charge level. When all four
lights illuminate, charging is complete. The
charge indicator will turn off one minute
after reaching a full charge.
Note: Exact charge time will depend on
ambient temperatures.
Stop Charging Press the charge unlock button
on the center console.
You can also press the charging system
stop button or touch the charge unlock
button in the touchscreen vehicle settings
menu.
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WARNINGS
If the parking brake is fully released,
but the brake warning lamp remains
illuminated, the brakes may not be
working properly. See your authorized
dealer. In the event of an electrical malfunction or
if the vehicle battery has no charge, use
the following procedure to shift the
gearshift lever from the park (P) position.
Apply the parking brake and switch the
power off before carrying out this
procedure.
1. Using a suitable tool, carefully pry off
and remove the passenger side access
cover.
2. Remove the retaining clip.
3. Remove the center console side panel. Note:
The lever is white.
4. Apply the brake pedal. Using a suitable
tool rotate the lever forward while
pulling the gearshift lever out of the
park (P) position and into the neutral
(N) position.
5. Install components in the reverse order
of removal.
Note: Contact an authorized dealer as soon
as possible if this procedure is used.
If Your Vehicle Gets Stuck In Mud
or Snow
If your vehicle is stuck in mud or snow, shift
between drive (D) and reverse (R) pressing
lightly on the accelerator pedal in each
gear. Stop between shifts in a steady
pattern to rock your vehicle.
Note: Do not rock your vehicle if the electric
motor is not at normal operating
temperature or damage to the transmission
may occur.
Note: Excessive rocking may eventually
cause a loss of power, as your vehicle
protects against overheating or damage.
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4
GENERAL INFORMATION
Wet brakes result in reduced braking
efficiency. Gently press the brake pedal a
few times when driving from a car wash or
standing water to dry the brakes.
Note:
Occasional brake noise is normal. If
a metal-to-metal, continuous grinding or
continuous squeal sound is present, the
brake linings may be worn-out. Have the
system checked by an authorized dealer. If
your vehicle has continuous vibration or
shudder in the steering wheel while braking,
have it checked by an authorized dealer.
Note: Brake dust may accumulate on the
wheels, even under normal driving
conditions. Some dust is inevitable as the
brakes wear and does not contribute to
brake noise. See Cleaning the Wheels
(page 188).
Note: Depending on applicable laws and
regulations in the country for which your
vehicle was originally built, the brake lamps
could flash during heavy braking. Following
this, the hazard lights could also flash when
your vehicle comes to a stop.
Brake Over Accelerator
In the event that the accelerator pedal
becomes stuck or entrapped, apply steady
and firm pressure to the brake pedal to
slow your vehicle and reduce vehicle
power. If you experience this condition,
apply the brakes and bring your vehicle to
a safe stop. Move the transmission to park
(P), switch your vehicle off and apply the
parking brake. Inspect the accelerator
pedal for any interference. If none are
found and the condition persists, have your
vehicle towed to the nearest authorized
dealer. Brake Assist
Brake assist detects when you rapidly
brake by measuring the rate at which you
press the brake pedal. It provides
maximum braking efficiency as long as you
press the pedal, and can reduce stopping
distances in critical situations
Anti-Lock Brake System
This system helps you maintain steering
control during emergency stops by keeping
the brakes from locking.
If it illuminates when you are
driving, this indicates a
malfunction. Your vehicle
continues to have normal braking without
the anti-lock brake system function. Have
your vehicle checked as soon as possible.
It also momentarily illuminates when you
switch your vehicle on to confirm the lamp
is functional. If it does not illuminate when
you switch your vehicle on, or begins to
flash at any time, have the system checked
by an authorized dealer. It illuminates when you engage
the parking brake and your
vehicle is on.
If it illuminates when your vehicle is
moving, make sure the parking brake is
disengaged. If the parking brake is
disengaged, this indicates low brake fluid
level or a brake system fault. Have your
vehicle immediately checked.
It also momentarily illuminates when you
switch your vehicle on to confirm the lamp
is functional. If it does not illuminate when
you switch your vehicle on, or begins to
flash at any time, have the system checked
by an authorized dealer.
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Regenerative Braking System
This feature is used to simulate the engine
braking of an internal combustion engine
and assist the standard brake system while
recovering some of the energy of motion
and storing it in the battery to improve the
range of your vehicle. The standard brake
system is designed to fully stop the car if
regenerative braking is not available.
During regenerative braking, the motor is
spun as a generator to create electrical
current. This recharges the battery and
slows the vehicle. In effect, once the
accelerator pedal is released, the motor
changes from an energy user to an energy
producer.
When the accelerator pedal is released or
the brake pedal is applied, the brake
controller automatically detects the
amount of deceleration requested and
optimizes how much of the deceleration
will be produced by regenerative braking.
The remaining portion is generated by
standard friction braking. When the battery
is almost fully charged, the amount of
regenerative braking is limited to avoid
overcharging, and the requested
deceleration is produced by standard
friction braking alone.
Regenerative braking does not take the
place of the standard friction brakes; it only
assists them. Regenerative braking has
also been designed to interact with the
anti-lock brake system. Regenerative
braking is disabled when the anti-lock
brake system is activated or the battery is
fully charged.
HINTS ON DRIVING WITH
ANTI-LOCK BRAKES
The anti-lock braking system does not
eliminate the risks when:
•
You drive too closely to the vehicle in
front of you.
• Your vehicle is hydroplaning.
• You take corners too fast.
• The road surface is poor.
Note: If the system activates, the brake
pedal may pulse and may travel further.
Maintain pressure on the brake pedal. You
may also hear a noise from the system. This
is normal.
PARKING BRAKE WARNING
Always fully apply the parking brake
and make sure you shift into park (P).
Switch the ignition off and remove
the key whenever you leave your vehicle. To apply the parking brake:
1. Firmly press the brake pedal.
2. Pull the parking brake lever upward to
its fullest extent.
Note: Do not press the release button when
pulling the parking brake lever upward.
Note: If you park your vehicle on a hill and
facing uphill, shift into park (P) and turn the
steering wheel away from the curb.
Note: If you park your vehicle on a hill and
facing downhill, shift into park (P) and turn
the steering wheel toward the curb.
To release the parking brake:
1. Firmly press the brake pedal.
2. Slightly pull the parking brake lever upward.
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