
Disconnecting the Charging Coupler
1. Press and hold the button on the
charging coupler and disconnect from
the charging port.
Note: Do not try to disconnect the charging
coupler with force. This could damage the
charging port and charging coupler.
Note: You cannot disconnect the charging
coupler until charging has been stopped or
completed.
2. Replace the charge port cover.
3. Close the charge port door.
Note: To close the charge port door, press
the center rear edge of the charge port door
and then release.
Overriding the Lock
If DC charging has stopped and you are still
unable to disconnect the charging coupler,
you must complete the following button
sequence within 10 seconds.
1. Press the charge unlock button on the center console.
2. Touch the charge unlock button in the touchscreen vehicle settings menu.
3. Press the charge unlock button on the center console.
Note: A message requesting confirmation
that your vehicle is unplugged appears on
the instrument cluster. See Information
Messages (page 87).
4. Switch the power off, leave your vehicle and close the door.
5. After one minute, press and hold the button on the charging coupler and
disconnect from the charging port.
If the previous steps fail to unlock the
charging coupler, you may need to switch
the power off, then on, and off again and
wait another minute to allow the system
to reset. If your first attempt was unsuccessful,
repeat steps 1 through 5.
If you are still unable to disconnect the
charging coupler, press the emergency
stop button on the charging system.
Note:
For additional instructions, please
refer to information available from the
charging networks or the charging system
site.
Call the Ford Roadside Assistance at
1-800-241-3673 for US sold vehicles
traveling within the US or Canada and
1-800-665-2006 for Canadian sold
vehicles traveling with the US or Canada
for additional information.
HIGH VOLTAGE BATTERY CUT-
OFF SWITCH
The high voltage shut off operation shuts
off power from the high-voltage battery
after a collision, or if your vehicle receives
a substantial physical jolt.
To reactivate your vehicle after either
event, perform the following steps:
1. Press the
START/STOP button to
power off your vehicle.
2. Wait for your vehicle to fully shut down
and the instrument cluster to turn off.
Note: Your vehicle may take between 30
to 90 seconds to shut down.
3. Press the brake pedal and press the START/STOP
button.
4. If your vehicle is not powered after this
sequence, repeat steps 1 through 3 up
to two more times.
Note: During this process, your vehicle
detects if the electrical system is safe and
reactivates. Once your vehicle determines
the electrical system safe, you can start your
vehicle as you would normally by pressing
the brake in combination with the
START/STOP
button.
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AUTOMATIC TRANSMISSION
Understanding the Positions of
Your Automatic Transmission
WARNING
Always set the parking brake fully
and make sure you shift the gearshift
lever to park (P). Switch the power
off and remove the key whenever you leave
your vehicle. The single speed transmission is built
specifically to handle the high rotational
speed range of an electric motor.
Gearshift Lever Positions
ParkP
Reverse
R
Neutral
N
Drive
D
LowL
Press the button on the gearshift lever to
change to each position.
The gearshift lever position appears in the
information display. Park (P)
In this position, power is not transmitted
to the drive wheels and the transmission
is locked. You can start the electric motor
with the gearshift lever in this position.
Reverse (R)
With the gearshift lever in reverse (R), the
vehicle moves backward. Always come to
a complete stop before shifting into and
out of reverse (R).
Neutral (N)
In this position, power is not transmitted
to the drive wheels but the transmission is
not locked. You can start the electric motor
with the gearshift lever in this position.
Drive (D)
The normal position for driving your vehicle.
The transmission operates in a single gear
built specifically to handle the electric
motor output.
Low (L)
Use this position for maximum motor
braking, for example when driving down a
steep hill. You can select this position at
any vehicle speed.
Brake-Shift Interlock
WARNINGS
Do not drive your vehicle until you
verify that the brake lamps are
working.
When performing this procedure, you
will be taking the vehicle out of park
which means the vehicle can roll
freely. To avoid unwanted vehicle
movement, always fully set the parking
brake prior to performing this procedure.
Use wheel chocks if appropriate.
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It is recommended that the two
front tires or two rear tires
generally be replaced as a pair.
The tire pressure sensors mounted
in the wheels (originally installed
on your vehicle) are not designed
to be used in aftermarket wheels.
The use of wheels or tires not
recommended by Ford Motor
Company may affect the
operation of your tire pressure
monitoring system.
If the tire pressure monitoring
system indicator is flashing, your
tire pressure monitoring system is
malfunctioning. Your replacement
tire might be incompatible with
your TPMS, or some component
of the TPMS may be damaged.
Safety Practices
WARNINGS
If your vehicle is stuck in
snow, mud, sand, etc., do not
rapidly spin the tires. Spinning the
tires can tear the tire and cause
an explosion. A tire can explode in
as little as three to five seconds. Do not spin the wheels at
over 30 mph (56 km/h). The
tires may fail and injure a
passenger or bystander. Driving habits have a great deal
to do with your tire mileage and
safety.
Observe posted speed limits. Avoid fast starts, stops and turns.
Avoid potholes and objects on the
road.
Do not run over curbs or hit the tire
against a curb when parking.
Highway Hazards
No matter how carefully you drive
there is always the possibility that
you may eventually have a flat tire
on the highway. Drive slowly to the
closest safe area out of traffic.
This may further damage the flat
tire, but your safety is more
important.
If you feel a sudden vibration or
ride disturbance while driving, or
you suspect your tire or vehicle
has been damaged, immediately
reduce your speed. Drive with
caution until you can safely pull
off the road. Stop and inspect the
tires for damage. If a tire is
under-inflated or damaged,
deflate it, remove wheel and
replace it with your spare tire and
wheel. If you cannot detect a
cause, have the vehicle towed to
the nearest repair facility or tire
dealer to have the vehicle
inspected.
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them to the proper pressure. Driving on a
significantly under-inflated tire causes the
tire to overheat and can lead to tire failure.
Under-inflation also reduces fuel efficiency
and tire tread life, and may affect the
vehicle
’s handling and stopping ability.
Please note that the TPMS is not a
substitute for proper tire maintenance, and
it is the driver ’s responsibility to maintain
correct tire pressure, even if under-inflation
has not reached the level to trigger
illumination of the TPMS low tire pressure
telltale.
Your vehicle has also been equipped with
a TPMS malfunction indicator to indicate
when the system is not operating properly.
The TPMS malfunction indicator is
combined with the low tire pressure
telltale. When the system detects a
malfunction, the telltale will flash for
approximately one minute and then remain
continuously illuminated. This sequence
will continue upon subsequent vehicle
start-ups as long as the malfunction exists.
When the malfunction indicator is
illuminated, the system may not be able
to detect or signal low tire pressure as
intended. TPMS malfunctions may occur
for a variety of reasons, including the
installation of replacement or alternate
tires or wheels on the vehicle that prevent
the TPMS from functioning properly.
Always check the TPMS malfunction
telltale after replacing one or more tires or
wheels on your vehicle to ensure that the
replacement or alternate tires and wheels
allow the TPMS to continue to function
properly.
This device complies with Part 15 of the
FCC Rules and with License exempt RSS
Standards of Industry Canada. Operation
is subject to the following two conditions:
1. This device may not cause harmful interference, and 2. This device must accept any
interference received, including
interference that may cause undesired
operation.
Note: Changes or modifications not
expressively approved by the party
responsible for compliance could void the
user's authority to operate the equipment.
The term "IC:" before the radio certification
number only signifies that Industry Canada
technical specifications were met.
Changing Tires With a Tire
Pressure Monitoring System Note:
Each road tire is equipped with a tire
pressure sensor located inside the wheel
and tire assembly cavity. The pressure
sensor is attached to the valve stem. The
pressure sensor is covered by the tire and is
not visible unless the tire is removed. Take
care when changing the tire to avoid
damaging the sensor.
You should always have your tires serviced
by an authorized dealer.
Check the tire pressure periodically (at
least monthly) using an accurate tire
gauge. See Inflating Your Tires in this
chapter.
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Cleaning the Touchscreen
You can remove fingerprints with a dry,
clean, soft cloth.
If dirt or fingerprints are still on the screen,
apply a small amount of alcohol to the
cloth and try to clean it again.
Note:
Do not use detergent or any type of
solvent to clean the touchscreen.
Note: Do not pour or spray alcohol onto the
touchscreen.
Using Voice Recognition
Using voice commands allows you to keep
your hands on the wheel and eyes on the
road. The system provides feedback
through audible tones, prompts, questions
and spoken confirmations depending on
the situation and the chosen level of
interaction (voice settings).
The system also asks short questions
(confirmation prompts) when it is not sure
of your request or when there are multiple
possible responses to your request.
When using voice commands, words and
icons may appear in the status bar
indicating the status of the voice command
session. See Using Voice Recognition
(page 239).
Using the Steering Wheel Controls
Depending on your vehicle and option
package, you can use different controls on
your steering wheel to interact with the
touchscreen system in different ways.
VOL:
Control the volume of audio output.
Mute:
Mute the audio output.
Voice:
Press to start a voice session. Press
again to stop the voice prompt and
immediately begin speaking. Press and
hold to end a voice session. SEEK NEXT:
•
While in radio mode, press to seek
between memory presets.
• While in USB, Bluetooth Audio or CD
mode, press to seek between songs or
press and hold to fast seek.
SEEK PREVIOUS:
• While in radio mode, press to seek
between memory presets.
• While in USB, Bluetooth Audio or CD
mode, press to seek between songs or
press and hold to fast seek.
PHONE ACCEPT:
Press to answer a call
or switch between calls.
PHONE REJECT:
Press to end a call or
reject an incoming call.
Note: On some models, SEEK NEXT
may
be combined with PHONE REJECT and
SEEK PREVIOUS may be combined with
PHONE ACCEPT.
M:
Touch the control repeatedly to switch
between media sources (modes).
See
Steering Wheel (page 61).
Using Your Bezel Controls
Depending on your vehicle and option
package, you may also have these controls
on your instrument panel:
• Power:
Switch the audio system on
and off.
• VOL:
Control the volume of playing
audio.
• Seek
and Tune: se as you normally
would in audio modes.
• Eject:
Eject a CD from the audio
system.
• SOURCE
or MEDIA: Press repeatedly
to advance through available media
modes.
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AppLink issues
Possible solution(s)
Possible cause(s)
Issue
then find the particular app
and choose 'Force stop.' Do
not forget to restart the app
afterward, then select
"Connect Mobile Apps" on
SYNC 3.
On an iPhone with iOS7+, to
force close an app, double
tap the home button then
swipe up on the app to close
it. Tap the home button
again, then select the app
again to restart it. After a
few seconds, the app should
then appear in SYNC 3's
Mobile App's Menu.
Switch Bluetooth off and
then on to reset it on your
phone. If you are in your
vehicle, SYNC 3 should be
able to automatically re-
connect to your phone if you
press the "Phone" button.
There is a Bluetooth issue
on some older versions of
the Android operating
system that may cause apps
that were found on your
previous vehicle drive to not
be found again if you did not
switch Bluetooth off.
My Android phone is
connected, my app(s) are
running, I restarted them,
but I still cannot find any
apps.
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Remote Control..............................................44
Changing the Remote Control Battery........45
Intelligent Access Key........................................ 44
Locating Your Vehicle......................................... 46
Programming a New Remote Control..........45
Remote Start......................................................... 46
Reprogramming the Unlocking Function.............................................................. 45
Sounding the Panic Alarm............................... 46
Remote Start...................................................97
Automatic Settings.............................................. 97
Heated and Cooled Devices............................ 98
Last Settings.......................................................... 98
Removing a Headlamp...............................178
Repairing Minor Paint Damage...............188
Replacement Parts Recommendation........................................10
Collision Repairs.................................................... 10
Scheduled Maintenance and Mechanical Repairs................................................................. 10
Warranty on Replacement Parts.................... 10
Replacing a Lost Key or Remote Control.............................................................47
Reporting Safety Defects (Canada Only)...............................................................154
Reporting Safety Defects (U.S. Only)...............................................................154
Roadside Assistance
...................................144
Vehicles Sold in Canada: Getting Roadside
Assistance........................................................ 145
Vehicles Sold in Canada: Roadside Assistance Program Coverage.................. 145
Vehicles Sold in Canada: Using Roadside Assistance........................................................ 145
Vehicles Sold in the United States: Getting Roadside Assistance.................................... 144
Vehicles Sold in the United States: Using Roadside Assistance.................................... 144
Roadside Emergencies...............................144
Running-In See: Breaking-In.................................................. 142
S
Safety Canopy ™
.............................................41
Scheduled Maintenance Record...........324
Scheduled Maintenance...........................320
Seatbelt Extension
........................................33 Seatbelt Height Adjustment.....................30
Seatbelt Reminder
..........................................31
Belt-Minder™......................................................... 31
Seatbelts............................................................27 Principle of Operation......................................... 27
Seatbelt Warning Lamp and Indicator Chime..............................................................30
Conditions of operation...................................... 31
Seats...................................................................99
Security..............................................................58
Settings...........................................................290 911 Assist............................................................... 295
Ambient Lighting............................................... 302
Bluetooth.............................................................. 292
Clock....................................................................... 292
Display................................................................... 303
General................................................................. 300
Media Player......................................................... 291
Mobile Apps......................................................... 298
Navigation............................................................ 296
Phone..................................................................... 292
Radio...................................................................... 295
Sound.................................................................... 290
Valet Mode........................................................... 304
Vehicle................................................................... 302
Voice Control....................................................... 303
Wi-Fi & Hotspot................................................. 300
Side Airbags
.....................................................40
Sitting in the Correct Position...................99
Snow Chains See: Using Snow Chains................................... 212
Special Notices
................................................10
New Vehicle Limited Warranty........................ 10
On Board Diagnostics Data Link Connector
............................................................. 11
Special Instructions............................................. 10
Speed Control See: Cruise Control.............................................. 131
Stability Control............................................124 Principle of Operation....................................... 124
Starting and Stopping the Electric Motor
..............................................................107
Starting the Electric Motor........................107 Keyless Starting................................................... 107
Starting Your Vehicle......................................... 107
Steering............................................................133 Electric Power Steering.................................... 133
Steering Wheel................................................61
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