To improve the charging experience, your vehicle has the following convenience
features:
Description
Feature
Your vehicle schedules its charging time for when the utility rates
are lowest. Contact your utility company to see what rates are
available.
Value Charge
Your vehicle starts charging immediately after you connect the
charging plug.
Charge Now
Get the most miles out of every charge by conditioning your
plugged in vehicle. Set the cabin temperature when you set your
GO Time in order to use energy from your home, or charging
station, instead of your vehicle battery.
Cabin Conditioning
Setting GO Times allows you to control charging schedules and
cabin conditioning settings so your vehicle is ready to drive when
you are. By setting a GO Time, your vehicle can use your value
charge settings to minimize your electricity costs but still prioritize
getting a full charge before your GO Time. A calendar view allows
you to program two GO Times per day for each day of the week.
My GO Times
Note: Remember, you must plug in your vehicle for My GO Time
to work.
Note: Value Charge is not available when
using DC Fast Charge. If climate control is
left on when the vehicle is powered off
before plugging in to a DC Fast Charge
Station, the vehicle cabin will be
conditioned to
72°F (22°C) while Fast
Charging. See Charging the High Voltage
Battery
(page 110). Note:
Charging to 100% by your next GO
Time will always be the priority. When Value
Charge is selected, charging outside of
off-peak times may be necessary in order
to be fully charged by your GO Time.
Charge Settings Screen
Each of the four areas highlighted below
show a different feature of the charge
settings screen.
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Action and Description
Menu Item
Item
This area of the screen shows your scheduled Go Time and
your cabin conditioning information.
My GO Times
A
This is the time and date of your next set drive time. Your
vehicle automatically schedules charging and cabin condi-
tioning to finish by this time.
Next GO Time
B
This is the chosen cabin conditioning setting for this GO
Time.
Temperature
C
This accesses your GO Time Schedule (see GO Time
Schedule later in this section).
Edit
D
This cancels the cabin conditioning for the present GO Time.
Once you touch Skip, the GO Time and Temperature grey
out, and the LED illuminates on the Skip button. Touch the
button again to switch on the cabin conditioning. This
feature allows you to ignore the present GO Time without
having to delete it or having to switch off the entire schedule
(see
GO Time Schedule later in this section). After the
present GO Time passes, this feature resets.
Skip
E
Conflict Notification
The system alerts you to any conflicts by
highlighting areas of the screen in colored
text.
If your battery cannot have a full charge by the scheduled drive time, the system
highlights your next GO Time and Charge Complete time and the following
message appears: Action and Description
Menu Item
This is normal; the vehicle is informing you of the conflicting situation.
This notification only displays when the gearshift selector lever is in
position
P.
Charge time
not sufficient
to meet
scheduled
GO Time
settings Note: Charging occurs as soon as you plug the vehicle in. The system
limits cabin conditioning to 15 minutes before your GO Time.
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Action and Description
Menu Item
Item
Note: Some charging stations use lower voltage (208V),
which result in longer charge times.
120V / Low Power or 10A / LO is the estimated
maximum charging time from the present high-voltage
battery level to full charge (100%). This represents the
longest amount of time you should expect the high-
voltage battery to recharge under normal conditions.
Normal conditions include a 120V convenience cord and
12A service, or a 230V convenience cord and 10A service.
Note: These charging times are only estimates. It is normal for your actual charge duration
to be longer.
Note: Charging may take longer when the AC line voltage is low and may indicate your
electrical source is not meeting certain requirements. See
Charging the High Voltage
Battery (page 110).
GO Time Schedule
You can access the GO Time Schedule by
selecting the edit option under MY GO
Time on the Charge Setting screen. Action and Description
Menu Item
This turns on the GO Time schedule.
On
This turns off the GO Time schedule. This also turns off the cabin
conditioning function. Use this mode to prevent using energy for
cabin preconditioning when you leave your vehicle plugged in and
do not plan to use it for a while, such as when on vacation.
Off
Note:
If you choose to perform Value Charging with the schedule
off, the vehicle schedules charging to finish at the lowest cost
within 24 hours of plugging the vehicle in.
This displays the GO Time day-of-week and time. The blue high-
lighted GO Time is the present GO Time, which the vehicle is using
for charge scheduling and cabin conditioning. You can schedule
two GO Time events per day for each day of the week.
GO Time 1
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Description
Item
Callout
Includes all power usage from the low voltage
accessories such as the climate control fan, head-
lights and heated seats. The higher the power usage
is from these accessories, the larger the circle around
the node. This node illuminates anytime the vehicle
is on since there is always some low level power in
use.
2
Other
F
Includes the power usage from the high-voltage
climate control components such as the electric A/
C compressor and the electric heater. The higher the
power usage is from these components, the larger
the circle around this node.
2,3
Climate
G
Represents your high-voltage battery. A circle illumin-
ates around the node when the high-voltage battery
is receiving power from regenerative braking or engine
charging. The higher the power going into the high-
voltage battery, the larger the circle around this node.
Battery
H
Represents the power going to the wheels. The higher
the wheel power is, the larger the circle around this
node. When the engine is off, drive power displays in
blue. When the engine is on, drive power displays in
grey.
Drive
I
1 The battery-to-motor flow includes
battery power the vehicle is using for
acceleration. It does not include energy the
vehicle is using for accessories (such as air
conditioning, headlights and radio). This
screen displays accessories and climate
usage separately.
2 Accessories indicates electrical power
demands from your vehicle ’s accessory
systems. Accessories use power but do not
contribute to making the vehicle move. The
power flow displays power usage from the
climate control system and other
accessories separately.
3 The climate control system may
determine A/C is necessary even when you
turn it off. In this case, you may see some
climate power when the A/C is off. Privacy Notice for GPS Mapping with
MyFord
MyFord allows for GPS mapping when a
vehicle is registered to a MyFord Mobile
account. To remove the vehicle from the
account, thereby removing GPS mapping
ability, a Master Reset can be performed
in the vehicle. See Settings (page 290).
Before transferring ownership of a vehicle,
owners may choose to execute a Master
Reset or Factory Reset (completed via the
MyFord Mobile website). Either method
removes the vehicle from all MyFord
Mobile accounts.
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Note:
: Data, e.g. the Vehicle Identification
Number (VIN), SIM Card ID, and data plan
usage, is shared between Ford and the
vehicle network carrier to provide the
Vehicle Hotspot service in accordance with
your vehicle network carrier agreement,
coverage and availability, and may be used
to enable a seamless transition from an old
to new embedded modem and to confirm
any updates are successfully delivered.
Note: : For your convenience data usage
may be available for monitoring under
Settings but may not reflect actual or
current usage. The vehicle network carrier
is responsible for providing information
about your account. Please contact the
vehicle network carrier for more information.
Note: : Ford may need to update operating
system software on your vehicle, including
security updates and bug fixes, to keep
connected services current, like Vehicle
Hotspot, without prior notice to you.
Note: If you do not have an active vehicle
hotspot data plan, open your web browser
and go to a website using the HTTP protocol
to be automatically redirected to the vehicle
network carrier landing page where you can
purchase data. Websites using HTTPS will
not automatically redirect. Ambient Lighting (If Equipped)
Tap a color once to active ambient lighting.
This sets the color to the highest intensity.
You can drag the colors up and down to
increase or decrease the intensity.
To switch ambient lighting off, press the
active color once or drag the active color
all the way down to zero intensity.
Vehicle
Note: Your vehicle may not have all of
these features.
You can select the following features to
update their settings.
Door Keypad Code (If equipped)
Select this button to add or erase a
personal door keypad code. To add or
erase a personal code, you first need to
enter the five-digit factory set code. You
can find this code on the owner's wallet
card in the glove box or from your
authorized dealer.
Camera Settings
To make adjustments using the touchscreen, select: Action and Description
Message
Camera Settings
Then select from the following: When the reverse sensing system detects an object, it displays red,
yellow and green highlights at the top of the image.
Enhanced Park
Aids
You can enable or disable this option using the slider.
Rear Camera
Delay
You can find more information on the rear-view camera system in the parking aids chapter
of your owner manual.
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Onboard Modem Serial Number (ESN)
Selecting this button on the settings menu
shows you the ESN number for your
system. You need this number for certain
registrations such as Satellite Radio.
Display
To make adjustments using the touchscreen, select: Action and Description
Menu Item
Make the screen display brighter or dimmer.
Brightness
You can select:
Mode
The screen automatically switches between day and
night modes based on the outside light level.
Auto
The screen displays with a light background to enhance
daytime viewing.
Day
The screen displays with a darker background to make
nighttime viewing easier.
Night
The screen goes black and does not display anything.
To switch the screen back on, simply tap the screen.
Off
Enable this option to automatically dim the display brightness based
on ambient lighting conditions.
Auto Dim
Voice Control
You can adjust the voice control settings
by selecting the following options. Menu Item
Enable this option to remove additional voice prompts
and confirmations.
Advanced Mode
Enable this option to have the system confirm a contacts
name with you before making a call.
Phone Confirmation
Enable this option to have the system display a list of
available voice commands when the voice button is
pressed.
Voice Command List
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Valet Mode
Valet mode allows you to lock the system.
No information is accessible until the
system is unlocked with the correct PIN.
When you select valet mode a pop up
appears informing you that a four digit
code must be entered to enable and
disable valet mode. You can use any PIN
you chose but you must use the same PIN
to disable valet mode. The system asks
you to input the code.
Note:
If the system is locked and you
cannot remember the PIN, please contact
the Customer Relationship Center.
United States: 1-800-392-3673
Canada: 1-800-565-3673
To enable valet mode, enter your chosen
PIN. The system then asks to confirm your
PIN by reentering it. The system then locks. To unlock the system, enter the same pin
number. The system reconnects to your
phone and all of your options are available
again.
SYNC™ 3 TROUBLESHOOTING
Your SYNC 3 system is easy to use.
However, should questions arise, please
refer to the tables below.
To check your cell phone's compatibility,
visit the Ford website. Website
owner.ford.com
www.syncmyride.ca
www.syncmaroute.ca Cell phone issues
Possible solution
Possible cause
Issue
Refer to your device's manual about audio
adjustments.
The audio control
settings on your cell
phone may be affecting
SYNC 3 performance.
There is back-
ground noise
during a phone
call.
Try switching your cell phone off, resetting
it or removing the battery, then try again.
Possible cell phone
malfunction.
During a call, I
can hear the
other person
but they cannot
hear me.
Make sure that the microphone for SYNC
3 is not set to off. Look for the microphone
icon on the phone screen.
To restart your system, shut down the
engine, open and close the door, and then
lock the door and wait for 2-3 minutes.
Make sure that your SYNC 3 screen is black
and the lighted USB port is off.
The system may need to
be restarted.
During a call, I
cannot hear the
other person
and they cannot
hear me.
Check your cell phone's compatibility.
This is a cell phone-
dependent feature.
SYNC 3 is not
able to down-
load my phone-
book.
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Ford Motor Company has recommended
maintenance intervals for various parts
and component systems based upon
engineering testing. Ford Motor Company
relies upon this testing to determine the
most appropriate mileage for replacement
of oils and fluids to protect your vehicle at
the lowest overall cost to you and
recommends against maintenance
schedules that deviate from the scheduled
maintenance information.
We strongly recommend the use of only
genuine Ford, Motorcraft or
Ford-authorized re-manufactured
replacement parts engineered for your
vehicle.
Additives and Chemicals
This owner's manual and the Ford
Workshop Manual list the recommended
additives and chemicals for your vehicle.
We do not recommend using chemicals or
additives not approved by us as part of
your vehicle
’s normal maintenance. Please
consult your warranty information. Oils, Fluids and Flushing
In many cases, fluid discoloration is a
normal operating characteristic and, by
itself, does not necessarily indicate a
concern or that the fluid needs to be
changed. However, a qualified expert, such
as the factory-trained technicians at your
dealership, should inspect discolored fluids
that also show signs of overheating or
foreign material contamination
immediately.
Make sure to change your vehicle
’s oils and
fluids at the specified intervals or in
conjunction with a repair. Flushing is a
viable way to change fluid for many vehicle
sub-systems during scheduled
maintenance. It is critical that systems are
flushed only with new fluid that is the same
as that required to fill and operate the
system or using a Ford-approved flushing
chemical.
Owner Checks and Services
Make sure you perform the following basic
maintenance checks and inspections every
month or at six-month intervals. Check every month
Function of all interior and exterior lights.
Tires (including spare) for wear and proper pressure. Windshield washer fluid level. Check every six months
Battery connections. Clean if necessary.
Body and door drain holes for obstructions. Clean if necessary. Cooling system fluid level and coolant strength.
Door weatherstrips for wear. Lubricate if necessary.
Hinges, latches and outside locks for proper operation. Lubricate if necessary.
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