2018 FORD FIESTA service schedule

Audio Unit - Vehicles With: AM/FM/CD/
SYNC ...........................................................263
Audio Unit - Vehicles With: Touchscreen Display ........................................................
267
Audio Unit - Vehicles With: Sony Audio System/Touchscreen Display ...........
268
Digital Radio .................................................
270
Satellite Radio ..............................................
272
Audio Input Jack ..........................................
275
USB Port .........................................................
275
Media Hub .....................................................
276
SYNC™
General Information ...................................
277
Using Voice Recognition ...........................
279
Using SYNC™ With Your Phone ............
281
SYNC™ Applications and Services ......
293
Using SYNC™ With Your Media Player ........................................................................\
298
SYNC™ Troubleshooting ........................
307
SYNC™ 3
General Information ...................................
315
Home Screen ................................................
325
Using Voice Recognition ...........................
327
Entertainment ..............................................
333
Phone ..............................................................
343
Navigation .....................................................
348
Apps ................................................................
356
Settings ..........................................................
359
SYNC™ 3 Troubleshooting .....................
373
Accessories
Accessories ...................................................
385
Ford Protect
Ford Protect ..................................................
387
Scheduled Maintenance
General Maintenance Information ......
389Normal Scheduled Maintenance
.........
392
Special Operating Conditions Scheduled Maintenance ............................................
394
Scheduled Maintenance Record ..........
395
Appendices
Electromagnetic Compatibility ............
406
End User License Agreement ................
408
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REPLACEMENT PARTS
RECOMMENDATION
We have built your vehicle to the highest
standards using quality parts. We
recommend that you demand the use of
genuine Ford and Motorcraft parts
whenever your vehicle requires scheduled
maintenance or repair. You can clearly
identify genuine Ford and Motorcraft parts
by looking for the Ford, FoMoCo or
Motorcraft branding on the parts or their
packaging.
Scheduled Maintenance and
Mechanical Repairs
One of the best ways for you to make sure
that your vehicle provides years of service
is to have it maintained in line with our
recommendations using parts that
conform to the specifications detailed in
this Owner
’s Manual. Genuine Ford and
Motorcraft parts meet or exceed these
specifications.
Collision Repairs
We hope that you never experience a
collision, but accidents do happen.
Genuine Ford replacement collision parts
meet our stringent requirements for fit,
finish, structural integrity, corrosion
protection and dent resistance. During
vehicle development we validate that
these parts deliver the intended level of
protection as a whole system. A great way
to know for sure you are getting this level
of protection is to use genuine Ford
replacement collision parts. Warranty on Replacement Parts
Genuine Ford and Motorcraft replacement
parts are the only replacement parts that
benefit from a Ford Warranty. The Ford
Warranty may not cover damage caused
to your vehicle as a result of failed
non-Ford parts. For additional information,
refer to the terms and conditions of the
Ford Warranty.
SPECIAL NOTICES
New Vehicle Limited Warranty
For a detailed description of what is
covered and what is not covered by your
vehicle
’s New Vehicle Limited Warranty,
see the Warranty Manual that is provided
to you along with your Owner ’s Manual.
Special Instructions
For your added safety, your vehicle is fitted
with sophisticated electronic controls. WARNING: You risk death or serious
injury to yourself and others if you do not
follow the instruction highlighted by the
warning symbol. Failure to follow the
specific warnings and instructions could
result in personal injury. WARNING:
NEVER use a rearward
facing child restraint on a seat protected
by an ACTIVE AIRBAG in front of it, DEATH
or SERIOUS INJURY to the CHILD can
occur.
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•
Incorrect fuel for climatic conditions.
• Incorrect engine oil viscosity for
climactic conditions.
Note: Some vehicles have a lifetime fuel
filter that is integrated with the fuel tank.
Regular maintenance or replacement is not
needed.
Note: If these checks do not help you
correct the concern, have your vehicle
checked as soon as possible.
Noise Emissions Warranty,
Prohibited Tampering Acts and
Maintenance
On January 1, 1978, Federal regulation
became effective governing the noise
emission on trucks over 10,000 lb
(4,536 kg) Gross Vehicle Weight Rating
(GVWR). The preceding statements
concerning prohibited tampering acts and
maintenance, and the noise warranty
found in the Warranty Guide, are
applicable to complete chassis cabs over
10,000 lb (4,536 kg)
GVWR.
CATALYTIC CONVERTER WARNING: Do not park, idle or drive
your vehicle on dry grass or other dry
ground cover. The emission system heats
up the engine compartment and exhaust
system, creating the risk of fire. WARNING:
The normal operating
temperature of the exhaust system is very
high. Never work around or attempt to
repair any part of the exhaust system until
it has cooled. Use special care when
working around the catalytic converter.
The catalytic converter heats up to a very
high temperature after only a short period
of engine operation and stays hot after the
engine is switched off. WARNING: Exhaust leaks may result
in entry of harmful and potentially lethal
fumes into the passenger compartment.
If you smell exhaust fumes inside your
vehicle, have your vehicle inspected
immediately. Do not drive if you smell
exhaust fumes.
Your vehicle has various emission control
components and a catalytic converter that
enables it to comply with applicable
exhaust emission standards.
To make sure that the catalytic converter
and other emission control components
continue to work properly:
• Do not crank the engine for more than
10 seconds at a time.
• Do not run the engine with a spark plug
lead disconnected.
• Do not push-start or tow-start your
vehicle. Use booster cables. See Jump
Starting the Vehicle
(page 162).
• Use only the specified fuel listed.
• Do not switch the ignition off when your
vehicle is moving.
• Avoid running out of fuel.
• Have the items listed in scheduled
maintenance information performed
according to the specified schedule.
Note: Resulting component damage may
not be covered by the vehicle Warranty.
The scheduled maintenance items listed
in scheduled maintenance information are
essential to the life and performance of
your vehicle and to its emissions system.
If you use anything other than Ford,
Motorcraft or Ford-authorized parts for
maintenance replacements or for service
of components affecting emission control,
such non-Ford parts should be equivalent
to genuine Ford Motor Company parts in
performance and durability.
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GETTING THE SERVICES YOU
NEED
Warranty repairs to your vehicle must be
performed by an authorized dealer. While
any authorized dealer handling your vehicle
line will provide warranty service, we
recommend you return to your selling
authorized dealer who wants to ensure
your continued satisfaction.
Please note that certain warranty repairs
require special training and equipment, so
not all authorized dealers are authorized
to perform all warranty repairs. This means
that, depending on the warranty repair
needed, you may have to take your vehicle
to another authorized dealer.
A reasonable time must be allowed to
perform a repair after taking your vehicle
to the authorized dealer. Repairs will be
made using Ford or Motorcraft® parts, or
remanufactured or other parts that are
authorized by Ford.
Away From Home
If you are away from home when your
vehicle needs service, contact the Ford
Customer Relationship Center or use the
online resources listed below to find the
nearest authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126
Telephone
1-800-392-3673 (FORD)
(TDD for the hearing impaired:
1-800-232-5952)
Additional information and resources are
available online:
Website
www.owner.ford.com
These are some of the items that can be
found online:
• U.S. dealer locator by Dealer Name,
City/State or Zip Code.
• Owner Manuals.
• Maintenance Schedules.
• Recalls.
• Ford Extended Service Plans.
• Ford Genuine Accessories.
• Service specials and promotions.
In Canada:
Mailing address
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6K 0C8
Telephone
1-800-565-3673 (FORD) Website
www.ford.ca
Twitter
@FordServiceCA (English Canada)
@FordServiceQC (Quebec)
Additional Assistance
If you have questions or concerns, or are
unsatisfied with the service you are
receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your selling or
servicing authorized dealer.
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You are required to submit your warranty
dispute to BBB AUTO LINE before asserting
in court any rights or remedies conferred
by California Civil Code Section 1793.22(b).
You are also required to use BBB AUTO
LINE before exercising rights or seeking
remedies created by the Federal
Magnuson-Moss Warranty Act, 15 U.S.C.
sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies
not created by California Civil Code Section
1793.22(b) or the Magnuson-Moss
Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.
THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to Ford
Motor Company and to your dealer. If a
warranty concern has not been resolved
using the three-step procedure outlined
earlier in this chapter in the Getting the
Services you need section, you may be
eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of
two parts – mediation and arbitration.
During mediation, a representative of the
BBB will contact both you and Ford Motor
Company to explore options for settlement
of the claim. If an agreement is not reached
during mediation or you do not want to
participate in mediation, and if your claim
is eligible, you may participate in the
arbitration process. An arbitration hearing
will be scheduled so that you can present
your case in an informal setting before an
impartial person. The arbitrator will
consider the testimony provided and make
a decision after the hearing.
Disputes submitted to the BBB AUTO LINE
program are usually decided within forty
days after you file your claim with the BBB.
You are not bound by the decision, and
may reject the decision and proceed to
court where all findings of the BBB Auto
Line dispute, and decision, are admissible
in the court action. Should you choose to
accept the BBB AUTO LINE decision, Ford
is then bound by the decision, and must
comply with the decision within 30 days
of receipt of your acceptance letter.
BBB AUTO LINE Application: Using the
information provided below, please call or
write to request a program application.
You will be asked for your name and
address, general information about your
new vehicle, information about your
warranty concerns, and any steps you have
already taken to try to resolve them. A
Customer Claim Form will be mailed that
will need to be completed, signed and
returned to the BBB along with proof of
ownership. Upon receipt, the BBB will
review the claim for eligibility under the
Program Summary Guidelines.
You can get more information by
calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center
at 1-800-392-3673.
Note:
Ford Motor Company reserves the
right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation.
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The air conditioning may automatically
turn on and off during severe operating
conditions to protect the engine from
overheating. When the coolant
temperature decreases to the normal
operating temperature, the air conditioning
turns on.
If the coolant temperature gauge moves
fully into the red zone, or if the coolant
temperature warning or service engine
soon messages appear in your information
display, do the following:
1. Stop your vehicle as soon as it is safe
to do so. Fully apply the parking brake,
shift into park (P) or neutral (N).
2. Leave the engine running until the coolant temperature gauge needle
returns to the normal position. After
several minutes, if the temperature
does not drop, follow the remaining
steps.
3. Switch the engine off and wait for it to
cool. Check the coolant level.
4. If the coolant level is at or below the minimum mark, add prediluted coolant
immediately.
5. If the coolant level is normal, restart the engine and continue.
AUTOMATIC TRANSMISSION
FLUID CHECK
The automatic transmission does not have
a transmission fluid dipstick.
Have an authorized dealer check and
change the transmission fluid at the
correct service interval. See Scheduled
Maintenance (page 389). Your
transmission does not consume fluid.
However, if the transmission slips, shifts
slowly or if you notice a sign of leaking
fluid, contact an authorized dealer. Do not use supplemental transmission
fluid additives, treatments or cleaning
agents. The use of these materials may
affect transmission operation and result
in damage to internal transmission
components.
BRAKE FLUID CHECK
WARNING:
Do not use any fluid
other than the recommended brake fluid
as this will reduce brake efficiency. Use of
incorrect fluid could result in the loss of
vehicle control, serious personal injury or
death. WARNING: Only use brake fluid from
a sealed container. Contamination with
dirt, water, petroleum products or other
materials may result in brake system
damage or failure. Failure to adhere to this
warning could result in the loss of vehicle
control, serious personal injury or death. WARNING: Do not allow the fluid to
touch your skin or eyes. If this happens,
rinse the affected areas immediately with
plenty of water and contact your physician. WARNING: A fluid level between the
MAX
and MIN lines is within the normal
operating range and there is no need to
add fluid. A fluid level not in the normal
operating range could compromise the
performance of the system. Have your
vehicle checked immediately.
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Specification
Name
WSS-M14P19-A
Motorcraft® Premium Windshield Wash Concen-
trate with Bitterant (U.S.)
Motorcraft® Premium Quality Windshield Washer
Fluid / Liquide lave-glace de haute qualité Motor-
craft® (Canada)
ZC-32-B2 (U.S.)
CXC-37-A/B/D/F (Canada)
ESB-M1C93-B
Motorcraft® Multi-Purpose Grease Spray (U.S.)
Motorcraft® Multi-Purpose Grease Spray / Graisse
tout usage en aérosol Motorcraft® (Canada)
XL-5-A (U.S. & Canada)
-
Motorcraft® Penetrating and Lock Lubricant (U.S.)
Motorcraft® Penetrating Fluid / Liquide dégrippant
Motorcraft® (Canada)
XL-1 (U.S.)
CXC-51-A (Canada)
Motor oils of the recommended viscosity
grade that meet API SN requirements and
display the API Certification Mark for
gasoline engines are also acceptable. Do
not use oil labeled with API SN service
category unless the label also displays the
API certification mark. An oil that displays this symbol conforms
to current engine, emission system and
fuel economy performance standards of
the International Lubricants Specification
Advisory Committee (ILSAC). Note:
Do not use more than 1.1 qt (1 L) of
the alternative engine oil between
scheduled service intervals.
Using oil and fluids that do not meet the
defined specification and viscosity grade
may lead to:
• Component damage which may not be
covered by the vehicle Warranty.
• Longer engine cranking periods.
• Increased emission levels.
• Reduced engine performance.
• Reduced fuel economy.
• Reduced brake performance.
Do not use supplemental engine oil
additives because they are unnecessary
and could lead to engine damage that may
not be covered by the vehicle Warranty.
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Specification
Name
WSS-M14P19-A
Motorcraft® Premium Windshield Wash Concen-
trate with Bitterant (U.S.)
Motorcraft® Premium Quality Windshield Washer
Fluid / Liquide lave-glace de haute qualité Motor-
craft® (Canada)
ZC-32-B2 (U.S.)
CXC-37-A/B/D/F (Canada)
ESB-M1C93-B
Motorcraft® Multi-Purpose Grease Spray (U.S.)
Motorcraft® Multi-Purpose Grease Spray / Graisse
tout usage en aérosol Motorcraft® (Canada)
XL-5-A (U.S. & Canada)
-
Motorcraft® Penetrating and Lock Lubricant (U.S.)
Motorcraft® Penetrating Fluid / Liquide dégrippant
Motorcraft® (Canada)
XL-1 (U.S.)
CXC-51-A (Canada)
Motor oils of the recommended viscosity
grade that meet API SN requirements and
display the API Certification Mark for
gasoline engines are also acceptable. Do
not use oil labeled with API SN service
category unless the label also displays the
API certification mark. An oil that displays this symbol conforms
to current engine, emission system and
fuel economy performance standards of
the International Lubricants Specification
Advisory Committee (ILSAC). Note:
Do not use more than 1.1 qt (1 L) of
the alternative engine oil between
scheduled service intervals.
Using oil and fluids that do not meet the
defined specification and viscosity grade
may lead to:
• Component damage which may not be
covered by the vehicle Warranty.
• Longer engine cranking periods.
• Increased emission levels.
• Reduced engine performance.
• Reduced fuel economy.
• Reduced brake performance.
Do not use supplemental engine oil
additives because they are unnecessary
and could lead to engine damage that may
not be covered by the vehicle Warranty.
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