2018 FORD FIESTA reset

USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
Possible device malfunc-
tion.
I am having
trouble
connecting my
device. Make sure you are using the manufacturer's
cable.
Make sure to correctly insert the USB cable
into the device and your vehicle's USB port.
Make sure that the device does not have
an auto-install program or active security
settings.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Make sure you are not leaving the device in
your vehicle during very hot or cold
temperatures.
This is a device limitation.
SYNC 3 does
not recognize
my device when
I start my
vehicle.
Make sure you connect the device to SYNC
3 and that you have started the media
player on your device.
This is a device-
dependent feature.
Bluetooth audio
does not
stream. The device is not
connected.
Make sure that all song details are popu-
lated.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC 3 does
not recognize
music that is on
my device. Try replacing the corrupt file with a new
version.
The file may be
corrupted.
Some devices require you to change the
USB settings from mass storage to media
transfer protocol class.
The song may have
copyright protection that
does not allow it to play.
Convert the file to a supported format. See
Entertainment (page 333).
The file format is not
supported by SYNC 3.
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2018 Fiesta (CCT) Canada/United States of America, JE8J 19A321 AB enUSA, Edition date: 201706, First-Printing SYNC™ 3

USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Update media index. See Settings (page
359).
The device needs to be
re-indexed.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then connect it back
to SYNC 3.
This is a device limitation.
When I connect
my device, I
sometimes do
not hear any
sound. To listen to Apple devices through USB,
select AirPlay from the devices Control
Center, then select Dock Connector.
To listen to Apple devices through
Bluetooth Stereo, select AirPlay from the
devices Control Center, then select SYNC. Wi-Fi Issues
Possible solution
Possible cause
Issue
Verify password.
Password error.
Failed connection.
Check for a poor Wi-Fi
signal.
Weak signal.
Use a unique name for your
SSID, don’t use the default
name unless it contains a
unique identifier, such as
part of the MAC address.
Multiple Access points
within range with the same
SSID.
Position the vehicle close to
the hotspot with the front of
the vehicle facing the
hotspot direction and
remove obstacles if
possible. Other Wi-Fi,
Bluetooth, microwave and
cordless phones may cause
interference.
Weak signal probably due
to distance from the
hotspot, obstruction or high
interference.
Disconnecting after
successful connection.
377
2018 Fiesta (CCT) Canada/United States of America, JE8J 19A321 AB enUSA, Edition date: 201706, First-Printing SYNC™ 3

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
then find the particular app
and choose 'Force stop.' Do
not forget to restart the app
afterward, then select
"Connect Mobile Apps" on
SYNC 3.
On an iPhone with iOS7+, to
force close an app, double
tap the home button then
swipe up on the app to close
it. Tap the home button
again, then select the app
again to restart it. After a
few seconds, the app should
then appear in SYNC 3's
Mobile App's Menu.
Switch Bluetooth off and
then on to reset it on your
phone. If you are in your
vehicle, SYNC 3 should be
able to automatically re-
connect to your phone if you
press the "Phone" button.
There is a Bluetooth issue
on some older versions of
the Android operating
system that may cause apps
that were found on your
previous vehicle drive to not
be found again if you did not
switch Bluetooth off.
My Android phone is
connected, my app(s) are
running, I restarted them,
but I still cannot find any
apps.
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2018 Fiesta (CCT) Canada/United States of America, JE8J 19A321 AB enUSA, Edition date: 201706, First-Printing SYNC™ 3

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Unplug the USB cable from
the phone, wait a moment,
and plug the USB cable
back in to the phone. After a
few seconds, the app should
appear in SYNC 3's Mobile
Apps Menu. If not, "Force
Close" the application and
restart it.
You may need to reset the
USB connection to SYNC 3.
My iPhone is connected, my
app is running, I restarted
the app but I still cannot find
it on SYNC 3.
Increase the Bluetooth
volume of the device by
using the device's volume
control buttons which are
most often found on the
side of the device.
The Bluetooth volume on
the phone may be low.
I have an Android phone. I
found and started my media
app on SYNC 3, but there is
no sound or the sound is
very low.
Force close or uninstall the
apps you do not want SYNC
3 to find. If the app has a
"Ford SYNC" setting, disable
that setting in the app's
settings menu on the phone.
Some Android devices have
a limited number of
Bluetooth ports that apps
can use to connect. If you
have more AppLink apps on
your phone than the number
of available Bluetooth ports,
you will not see all of your
apps listed in the SYNC 3
mobile apps menu.
I can only see some of the
AppLink apps running on my
phone listed in the SYNC 3
Mobile Apps Menu. Voice command issues
Possible solution
Possible cause
Issue
Review the cell phone voice commands
and the media voice commands at the
beginning of their respective sections.
You may be using the
wrong voice commands.
SYNC 3 does
not understand
what I am
saying. Refer to the audio display during an active
voice session to find a list of voice
commands there.
Wait for the system to prompt you before
you state your command.
You may be speaking too
soon or at the wrong
time.
381
2018 Fiesta (CCT) Canada/United States of America, JE8J 19A321 AB enUSA, Edition date: 201706, First-Printing SYNC™ 3

General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>|) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting please call or visit the Ford
Website. Ford Support
United States: 1-800-392-3673
Customer Relation-
ship Center
Canada: 1-800-565-3673
owner.ford.com
Website
www.syncmyride.ca
www.syncmaroute.ca
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2018 Fiesta (CCT) Canada/United States of America, JE8J 19A321 AB enUSA, Edition date: 201706, First-Printing SYNC™ 3

A
A/C
See: Climate Control.......................................... 94
About This Manual...........................................7
ABS See: Brakes............................................................ 132
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................. 133
Accessories....................................................385 Exterior style........................................................ 385
Interior style......................................................... 385
Lifestyle................................................................. 385
Peace of mind..................................................... 385
Accessories See: Replacement Parts
Recommendation............................................ 12
Adjusting the Headlamps.........................196 Horizontal Aim Adjustment............................ 197
Vertical Aim Adjustment................................. 196
Adjusting the Steering Wheel...................66
Airbag Disposal...............................................44
Air Conditioning See: Climate Control.......................................... 94
Air Filter See: Changing the Engine Air Filter.............210
Alarm See: Anti-Theft Alarm........................................ 64
Ambient Lighting............................................74
Anti-Theft Alarm
............................................64
Alarm System........................................................ 64
Arming the Alarm................................................. 64
Disarming the Alarm........................................... 64
Triggering the Alarm........................................... 64
Appendices...................................................406
Apps.................................................................356 ........................................................................\
.......... 356
SiriusXM Traffic and Travel Link................... 358
Audible Warnings and Indicators.............83 Exterior Lamps On............................................... 83
Gearshift Lever Not in Park (P)....................... 83
Key in Ignition......................................................... 83
Key Outside Vehicle - Vehicles With Keyless System................................................................ 83
Parking Brake On.................................................. 83
Safety Belt Minder............................................... 83
Audio Control
..................................................66 Audio Input Jack...........................................275
Audio System................................................258
General Information......................................... 258
Audio Unit - Vehicles With: AM/FM/CD/ SYNC.............................................................263
Alternative Frequencies.................................. 266
Automatic Volume Control............................ 266
Autostore Control.............................................. 266
Sound Button...................................................... 265
Station Preset Buttons.................................... 265
Station Tuning Control.................................... 265
Waveband Button............................................. 265
Audio Unit - Vehicles With: AM/FM/ CD...................................................................259
Alternative Frequencies.................................. 262
Automatic Volume Control............................ 262
Autostore Control.............................................. 262
Sound Button....................................................... 261
Station Preset Buttons..................................... 261
Station Tuning Control..................................... 261
Waveband Button.............................................. 261
Audio Unit - Vehicles With: Sony Audio System/Touchscreen Display
..............268
Audio Unit - Vehicles With: Touchscreen Display...........................................................267
Autolamps..........................................................71 Windshield Wiper Activated
Headlamps.......................................................... 71
Automatic Climate Control
........................94
Temperature Control.......................................... 96
Automatic Transmission............................127 Emergency Park Position Release
Lever................................................................... 130
Hints on Driving with an Automatic Transmission................................................... 130
Selector Lever Positions................................... 128
Sport Mode and Manual Shifting.................129
Automatic Transmission Fluid Check
..............................................................192
Auxiliary Power Points................................107 12 Volt DC Power Point..................................... 107
Location.................................................................. 107
B
Battery See: Changing the 12V Battery...................... 193
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2018 Fiesta (CCT) Canada/United States of America, JE8J 19A321 AB enUSA, Edition date: 201706, First-Printing Index

Cleaning the Instrument Panel and
Instrument Cluster Lens..........................216
Cleaning the Interior....................................215
Cleaning the Wheels....................................217
Cleaning the Windows and Wiper Blades............................................................215
Clearing All MyKeys.......................................52
Climate Control
..............................................94
Clock...................................................................85 Type 1........................................................................\
85
Type 2....................................................................... 85
Clutch Fluid Check - Manual Transmission
...............................................193
Coolant Check See: Engine Coolant Check............................ 188
Crash Sensors and Airbag Indicator........43
Creating a MyKey.............................................51 Programming/Changing Configurable
Settings................................................................ 51
Cruise Control..................................................67 Principle of Operation....................................... 145
Cruise control See: Using Cruise Control................................ 145
Customer Assistance
..................................165
D
Data Recording
..................................................9
Event Data Recording.......................................... 10
Service Data Recording........................................ 9
Digital Radio..................................................270 HD Radio Reception and Station
Troubleshooting.............................................. 271
Direction Indicators........................................72
Doors and Locks.............................................55
Drive Belt Routing - 1.0L EcoBoost™...................................................211
Drive Belt Routing - 1.6L Duratec-16V Ti-VCT (Sigma)
...........................................211
Driver and Passenger Airbags....................37 Children and Airbags.......................................... 38
Proper Driver and Front Passenger Seating Adjustment........................................................ 37
Driver Knee Airbag.........................................42
Driving Aids.....................................................146
Driving Hints
...................................................158
Driving Through Water................................158 E
Eco Mode
.........................................................146
Resetting Eco Mode.......................................... 146
Type 1...................................................................... 146
Economical Driving......................................158
Electromagnetic Compatibility.............406
Emission Law
..................................................122
Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance..........123
Tampering With a Noise Control System............................................................... 122
End User License Agreement.................408 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................ 408
Engine Block Heater.....................................113 Using the Engine Block Heater....................... 114
Engine Coolant Check................................188 Adding Coolant................................................... 188
Coolant Change.................................................. 190
Engine Coolant Temperature Management.................................................... 191
Fail-Safe Cooling................................................ 190
Recycled Coolant............................................... 190
Severe Climates.................................................. 190
Engine Cooling Fan
......................................187
Engine Emission Control............................122
Engine Immobilizer See: Passive Anti-Theft System..................... 63
Engine Oil Check..........................................186 Adding Engine Oil............................................... 186
Engine Oil Dipstick - 1.0L EcoBoost™.................................................186
Engine Oil Dipstick - 1.6L Duratec-16V Ti-VCT (Sigma)
.........................................186
Engine Specifications - 1.0L EcoBoost™.................................................244
Engine Specifications - 1.6L Duratec-16V Ti-VCT (Sigma)
........................................244
Entertainment...............................................333 AM/FM Radio...................................................... 334
Apps........................................................................\
342
Bluetooth Stereo or USB................................. 341
CD ........................................................................\
.... 340
HD Radio ™ Information (If
Available)......................................................... 337
SiriusXM® Satellite Radio (If Activated)........................................................ 335
437
2018 Fiesta (CCT) Canada/United States of America, JE8J 19A321 AB enUSA, Edition date: 201706, First-Printing Index

Auto Unlock Feature............................................
57
Emergency Locking With the Key................... 57
Locking and Unlocking the Doors From Inside.................................................................... 55
Locking and Unlocking the Doors With the Key........................................................................\
55
Remote Control.................................................... 55
Smart Unlocks for Integrated Keyhead Transmitter........................................................ 56
Smart Unlocks for Intelligent Access Keys...................................................................... 56
Unlocking the Doors With the Interior Door Handles............................................................... 56
Luggage Covers.............................................148
Removing the Cover.......................................... 149
Lug Nuts See: Changing a Road Wheel....................... 239
M
Maintenance..................................................182 General Information.......................................... 182
Manual Climate Control..............................94
Manual Liftgate..............................................58 Opening and Closing the Liftgate.................. 58
Manual Seats
.................................................103
Adjusting the Height of the Driver
Seat.................................................................... 104
Adjusting the Lumbar Support..................... 103
Moving the Seat Backward and Forward............................................................. 103
Recline Adjustment........................................... 104
Manual Transmission
..................................126
Parking Your Vehicle........................................... 127
Recommended Shift Speeds......................... 126
Reverse.................................................................... 127
Using the Clutch.................................................. 126
Media Hub......................................................276
Message Center See: Information Displays................................. 84
Mirrors See: Heated Windows and Mirrors................99
See: Windows and Mirrors................................ 75
Mobile Communications Equipment.......13
Moonroof............................................................77 Moonroof Sliding Shade.................................... 78
Opening and Closing the Moonroof..............78
Venting the Moonroof......................................... 78Motorcraft Parts - 1.0L
EcoBoost™.................................................246
Motorcraft Parts - 1.6L Duratec-16V Ti-VCT (Sigma)
.........................................247
MyKey Troubleshooting...............................53
MyKey ™............................................................50
Principle of Operation........................................ 50
N
Navigation......................................................348 cityseeker.............................................................. 355
Destination Mode.............................................. 350
Map Mode............................................................ 349
Navigation Map Updates................................ 356
Navigation Menu................................................ 353
SiriusXM Traffic and Travel Link................... 356
SYNC AppLink.................................................... 355
Waypoints............................................................ 354
Normal Scheduled Maintenance..........392
O
Oil Change Indicator Reset
.......................187
Resetting the Oil Life Monitoring
System............................................................... 187
Oil Check See: Engine Oil Check....................................... 186
Opening and Closing the Hood...............182 Closing the Hood................................................ 183
Opening the Hood.............................................. 182
Ordering Additional Owner's Literature.......................................................170
Obtaining a French Owner ’s Manual..........170
Overhead Console
.......................................109
P
Parking Aids....................................................138 Principle of Operation....................................... 138
Parking Brake
..................................................133
All Vehicles............................................................ 133
Vehicles With Automatic Transmission................................................... 133
Vehicles With Manual Transmission...........133
Passive Anti-Theft System
.........................63
SecuriLock®........................................................... 63
440
2018 Fiesta (CCT) Canada/United States of America, JE8J 19A321 AB enUSA, Edition date: 201706, First-Printing Index