SYNC™ APPLICATIONS AND
SERVICES (If Equipped)
In order for the following features to work,
your cellular phone must be compatible
with SYNC. To check your phone's
compatibility, visit www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
• 911 Assist: Can alert 911 in the event of
an emergency.
• SYNC AppLink: Allows you to connect
to and use certain applications such as
Spotify and Glympse (if your phone is
compatible).
These features may require activation.
Available AppLink enabled apps vary by
market.
911 Assist WARNINGS
Unless the 911 Assist setting is set on
before a crash, the system will not
dial for help which could delay
response time, potentially increasing the
risk of serious injury or death after a crash. Do not wait for 911 Assist to make an
emergency call if you can do it
yourself. Dial emergency services
immediately to avoid delayed response
time which could increase the risk of
serious injury or death after a crash. If you
do not hear 911 Assist within five seconds
of the crash, the system or phone may be
damaged or non-functional. Always place your phone in a secure
location in your vehicle so it does not
become a projectile or get damaged
in a crash. Failure to do so may cause
serious injury to someone or damage the
phone which could prevent 911 Assist from
working properly. Note:
The SYNC 911 Assist feature must be
set on before the incident.
Note: The SYNC 911 Assist feature only
operates in the U.S., Canada or in a territory
in which 911 is the emergency number.
Note: Before setting this feature on, make
sure that you read the 911 Assist Privacy
Notice later in this section for important
information.
Note: If any user switches 911 Assist to on
or off, that setting applies for all paired
phones. If 911 Assist is switched off, either
a voice message plays or a display message
or an icon comes on when your vehicle is
started and after a previously paired phone
connects.
Note: Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.
If a crash deploys an airbag (excluding
knee airbags and rear inflatable safety
belts [if equipped]) or activates the fuel
pump shut-off, your SYNC-equipped
vehicle may be able to contact emergency
services by dialing 911 through a paired and
connected Bluetooth-enabled phone. You
can learn more about the 911 Assist
feature, visit www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
See
Supplementary Restraints System
(page 46). Important information about
airbag deployment is in this chapter.
See
Roadside Emergencies (page 304).
Important information about the fuel pump
shut-off is in this chapter.
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(If Equipped)
Setting 911 Assist On or Off
Press Menu then select
Action and Description
Menu
Item
SYNC-Applications Select the desired option, on
or off.
911 Assist
If you choose not to activate this
feature you will have the following
options: Action and Description
Menu
Item
Provides a display and voice
reminder at phone connection
at vehicle start.
Voice
Reminder
ON
Provides a display reminder
only without a voice reminder
at phone connection.
Voice
Reminder
OFF
To make sure that 911 Assist works
properly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident.
• You must pair and connect a
Bluetooth-enabled and compatible
cell phone to SYNC.
• A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident. •
A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number.
In the Event of a Crash
Not all crashes deploy an airbag or activate
the fuel pump shut-off (the triggers for 911
Assist). If a connected cell phone sustains
damage or loses its connection to SYNC
during a crash, SYNC searches for and tries
to connect to a previously paired cell
phone; SYNC then attempts to call the
emergency services.
Before making the call:
• SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel".
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
911 Assist May Not Work If
• Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC
system has no power.
• The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.
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911 Assist Privacy Notice
When you switch on 911 Assist, it may
disclose to emergency services that your
vehicle has been in a crash involving the
deployment of an airbag or activation of
the fuel pump shut-off. Certain versions or
updates to 911 Assist may also be capable
of electronically or verbally disclosing to
911 operators your vehicle location or other
details about your vehicle or crash to assist
911 operators to provide the most
appropriate emergency services. If you do
not want to disclose this information, do
not switch the feature on.
SYNC Mobile Apps
The system enables voice and steering
wheel control of SYNC AppLink enabled
smartphone apps. When an app is running
through AppLink, you can control main
features of the app through voice
commands and steering wheel controls.
Note:
You must pair and connect your
smartphone to SYNC to access AppLink.
Note: iPhone users need to connect the
phone to the USB port.
Note: Android users need to connect the
phone to SYNC using Bluetooth.
Note: For information on available apps,
supported smartphone devices and
troubleshooting tips please visit the Ford
website.
Availability of SYNC AppLink enabled Apps
will vary by region. Note:
Make sure you have an active account
for the app that you have downloaded.
Some apps work automatically with no
setup. Other apps want you to configure
your personal settings and personalize your
experience by creating stations or favorites.
We recommend you do this at home or
outside of your vehicle.
Note: AppLink is not available if your
vehicle is equipped with the MyFordTouch
system.
To Access Using the SYNC Menu
Press the MENU button to access the
menu on-screen. Then select: Action and Description
Menu
Item
SYNC-Apps Scroll through the list of
available applications and
select a particular app or
select:
Mobile
Apps
Find New Apps
Note: If you cannot find a compatible SYNC
AppLink app, make sure the required app is
running on the mobile device.
Accessing an App's Menu
When an app is running through SYNC,
press the right arrow button on the steering
wheel control to access the app menu.
You can access various app features from
here, for example thumbs up and thumbs
down.
Press the left arrow button on the steering
wheel control to exit the app menu.
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(If Equipped)
Note:
If any user sets 911 Assist to on or off,
that setting applies for all paired phones. If
911 Assist is switched off and the phone is
connected to SYNC, an icon displays on the
status bar.
Note: Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.
If a crash deploys an airbag (excluding
knee airbags and rear inflatable safety
belts [if equipped]) or activates the fuel
pump shut-off, your SYNC-equipped
vehicle may be able to contact emergency
services by dialing 911 through a paired and
connected Bluetooth-enabled phone. You
can learn more about the 911 Assist
feature, by visiting: Website
www.owner.ford.com
www.syncmyride.ca
www.syncmaroute.ca
See Supplementary Restraints System
(page 46). Important information about
airbag deployment is in this chapter.
See
Roadside Emergencies (page 304).
Important information about the fuel pump
shut-off is in this chapter.
To switch 911 Assist on and off please view
the settings information. See
Settings
(page 546).
To make sure that 911 Assist works
correctly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident.
• You must pair and connect a
Bluetooth-enabled and compatible
cell phone to SYNC. •
A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.
• A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number.
In the Event of a Crash
Not all crashes will deploy an airbag or
activate the fuel pump shut-off (the
triggers for 911 Assist). If a connected cell
phone sustains damage or loses its
connection to SYNC during a crash, SYNC
will search for and try to connect to a
previously paired cell phone; SYNC will
then attempt to call the emergency
services.
Before making the call:
• SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
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(If Equipped)
911 Assist May Not Work If
•
Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC
system has no power.
• The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.
911 Assist Privacy Notice
When you switch on 911 Assist, it may
disclose to emergency services that your
vehicle has been in a crash involving the
deployment of an airbag or activation of
the fuel pump shut-off. Certain versions or
updates to 911 Assist may also be capable
of electronically or verbally disclosing to
911 operators your vehicle location or other
details about your vehicle or crash to assist
911 operators to provide the most
appropriate emergency services. If you do
not want to disclose this information, do
not switch the feature on.
Safety Information WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving. •
Do not attempt to service or repair the
system. Have an authorized dealer
check your vehicle.
• Do not operate playing devices if the
power cords or cables are broken, split
or damaged. Place cords and cables
out of the way, so they do not interfere
with the operation of pedals, seats,
compartments or safe driving abilities.
• Do not leave playing devices in your
vehicle during extreme conditions as it
could cause them damage. See your
device's user guide for further
information.
• For your safety, some SYNC 3 functions
are speed-dependent. Their use is
limited to when your vehicle is traveling
at speeds under 3 mph (5 km/h). Make
sure that you review your device's
manual before using it with SYNC 3.
Speed-restricted Features
Some features of this system may be too
difficult to use while your vehicle is moving
so they are restricted from use unless your
vehicle is stationary.
• Screens crowded with information,
such as Point of Interest reviews and
ratings, SiriusXM Traffic and Travel Link
sports scores, movie times or ski
conditions.
• Any action that requires you to use a
keyboard is restricted, such as entering
a navigation destination or editing
information.
• All lists are limited so the user can view
fewer entries (such as phone contacts
or recent phone call entries).
See the following table for more specific
examples.
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3
360 Degree Camera....................................241
Advanced Camera Views................................. 241
Auxiliary Camera................................................ 244
Camera Views...................................................... 241
Center High-Mount Stop Lamp Camera............................................................. 243
Front Camera...................................................... 242
Keep Out Zone.................................................... 242
Side Camera........................................................ 243
4
4WD See: Four-Wheel Drive...................................... 216
A
A/C See: Climate Control......................................... 148
About This Manual
...........................................7
ABS See: Brakes........................................................... 227
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................ 229
Accessories.....................................................574 Exterior style........................................................ 574
Interior style.......................................................... 574
Lifestyle.................................................................. 574
Peace of mind..................................................... 574
Accessories See: Replacement Parts
Recommendation............................................ 12
ACC See: Using Adaptive Cruise Control............246
Adjusting the Headlamps
........................356
Horizontal Aim Adjustment........................... 358
Vertical Aim Adjustment................................ 356
Adjusting the Pedals
....................................86
Adjusting the Steering Wheel - Vehicles With: Manual Adjustable Steering
Column............................................................82
Adjusting the Steering Wheel - Vehicles With: Power Adjustable Steering
Column............................................................82
End of Travel Position......................................... 83Airbag Disposal...............................................55
Air Conditioning
See: Climate Control......................................... 148
Air Filter See: Changing the Engine Air Filter - 6.2L/
6.8L.................................................................... 363
See: Changing the Engine Air Filter - 6.7L Diesel................................................................ 364
Alarm See: Anti-Theft Alarm........................................ 78
Ambient Lighting............................................97
Anti-Theft Alarm............................................78 Arming the Alarm................................................. 79
Disarming the Alarm........................................... 79
Using the System................................................. 78
Appendices...................................................609
Apps.................................................................543 ........................................................................\
.......... 543
SiriusXM Traffic and Travel Link................... 545
At a Glance
.........................................................17
Audible Warnings and Indicators.............112 Headlamps On Warning Chime...................... 112
Key in Ignition Warning Chime........................ 113
Parking Brake On Warning Chime.................113
Audio Control
...................................................83
Media........................................................................\
84
Seek, Next or Previous....................................... 84
Audio System
...............................................446
General Information......................................... 446
Audio Unit - Vehicles With: AM/FM/CD/ SYNC.............................................................448
Menu Structure.................................................. 450
Audio Unit - Vehicles With: AM/FM/CD/ Touchscreen Display...............................453
Audio Unit - Vehicles With: AM/ FM...................................................................447
Autolamps........................................................90 Windshield Wiper Activated
Headlamps........................................................ 90
Automatic Climate Control......................150
Automatic High Beam Control
..................92
Automatic High Beam Indicator..................... 93
Switching the System On and Off.................92
Automatic Transmission
...........................210
Brake-Shift Interlock.......................................... 213
If Your Vehicle Gets Stuck In Mud or Snow................................................................... 214
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Changing the Engine Air Filter - 6.2L/
6.8L................................................................363
Changing the Engine Air Filter - 6.7L Diesel............................................................364
Air Filter Restriction Gauge............................ 365
Changing the Engine-Mounted and Diesel Fuel Conditioner Module Fuel
Filters - 6.7L Diesel...................................366
Diesel Fuel Conditioner Module Filter................................................................... 366
Engine-mounted Fuel Filter.......................... 369
Changing the Engine Oil and Oil Filter...............................................................336
Engine lubrication for severe service operation.......................................................... 337
Changing the Wiper Blades.....................356
Checking MyKey System Status...............65 MyKey Distance.................................................... 65
Number of Admin Keys...................................... 65
Number of MyKeys.............................................. 65
Checking the Wiper Blades
.....................356
Child Restraint and Seatbelt Maintenance.................................................44
Child Restraint Positioning
.........................34
Child Safety.......................................................19
General Information............................................. 19
Child Safety Locks
.........................................35
Left-Hand Side..................................................... 36
Right-Hand Side................................................... 36
Cleaning Leather Seats..............................376 With King Ranch Edition................................. 376
Without King Ranch Edition........................... 376
Cleaning Products
........................................371
Materials................................................................. 371
Cleaning the Engine....................................373
Cleaning the Exhaust - 6.7L Diesel........373
Cleaning the Exterior....................................371 Cleaning the Headlamps................................. 372
Exterior Chrome Parts...................................... 372
Exterior Plastic Parts......................................... 372
Stripes or Graphics............................................ 372
Underbody............................................................ 372
Under Hood.......................................................... 372
Cleaning the Instrument Panel and Instrument Cluster Lens
.........................375
Cleaning the Interior....................................374
Cleaning the Wheels...................................377 Cleaning the Windows and Wiper
Blades............................................................374
Clearing All MyKeys.......................................65
Climate.............................................................527
Climate Control
.............................................148
Climate Controlled Seats..........................165
Cooled Seats........................................................ 166
Heated Seats....................................................... 165
Collision Warning System........................263 Principle Of Operation..................................... 263
Coolant Check See: Engine Coolant Check - 6.2L/6.8L.....339
See: Engine Coolant Check - 6.7L
Diesel................................................................. 343
Crash Sensors and Airbag Indicator.......54
Creating a MyKey...........................................64 Programming or Changing Configurable
Settings............................................................... 64
Cross Traffic Alert........................................259 False Alerts........................................................... 261
Switching the System Off and On...............261
System Errors....................................................... 261
System Lights, Messages and Audible Alerts................................................................. 260
System Limitations............................................ 261
Using the System............................................... 259
Cruise Control
.................................................84
Principle of Operation...................................... 245
Cruise control See: Using Cruise Control............................... 245
Customer Assistance...................................311
D
Data Recording
................................................10
Event Data Recording.......................................... 10
Service Data Recording...................................... 10
Daytime Running Lamps..............................91 Type One - Conventional
(Non-Configurable)........................................ 91
Type Two - Configurable.................................... 91
Diesel Particulate Filter
.............................204
Oxidation Catalytic Converter and Diesel
Particulate Filter System........................... 205
Regeneration....................................................... 204
Digital Radio..................................................454 HD Radio Reception and Station
Troubleshooting............................................ 455
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Direction Indicators.......................................93
Doors and Locks.............................................67
Draining the Fuel Filter Water Trap - 6.7L Diesel
.............................................................352
Draining the Diesel Fuel Conditioner
Module.............................................................. 353
Filter Location...................................................... 352
Driver and Passenger Airbags....................47 Children and Airbags........................................... 52
Passenger Airbag On and Off Switch ..........47
Proper Driver and Front Passenger Seating Adjustment......................................................... 51
Driving Aids
.....................................................252
Driving Hints..................................................299
Driving Through Water..............................300
DRL See: Daytime Running Lamps.......................... 91
E
Economical Driving.....................................299
Electromagnetic Compatibility
.............609
Electronic Locking Differential................225
Activating the Electronic Locking
Differential....................................................... 225
Emission Law.................................................197 Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance.........198
Tampering With a Noise Control System............................................................... 197
End User License Agreement...................611 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................... 611
Engine Block Heater....................................185 Using the Engine Block Heater...................... 186
Engine Coolant Check - 6.2L/6.8L........339 Adding Coolant.................................................. 339
Engine Coolant Temperature Management
.................................................. 342
Fail-Safe Cooling................................................ 341
Recycled Coolant.............................................. 340
Severe Climates.................................................. 341
Engine Coolant Check - 6.7L Diesel.............................................................343
Adding Coolant................................................... 343
Checking Coolant Corrosion Inhibitor Additive Strength ........................................ 346
Coolant Change.................................................. 347Engine and Secondary Cooling System
Refill Procedure............................................. 345
Engine-driven Cooling Fan (Fan Clutch).............................................................. 347
Recycled Coolant............................................... 345
Severe Climates................................................. 345
Engine Emission Control............................197
Engine Idle Shutdown................................185
Engine Immobilizer See: Passive Anti-Theft System..................... 76
Engine Oil Check - 6.2L/6.8L..................334 Adding Engine Oil.............................................. 334
Engine Oil Check - 6.7L Diesel................335 Adding Engine Oil.............................................. 336
Engine lubrication for severe service operation ......................................................... 336
Engine Oil Dipstick - 6.2L/6.8L...............334
Engine Oil Dipstick - 6.7L Diesel.............334
Engine Specifications - 6.2L.....................421 Drivebelt Routing................................................ 421
Engine Specifications - 6.7L Diesel........421 ........................................................................\
........... 421
Drivebelt Routing............................................... 422
Engine Specifications - 6.8L....................422 Drivebelt Routing............................................... 423
Entertainment................................................517 AM/FM Radio....................................................... 518
Apps....................................................................... 526
Bluetooth Stereo or USB................................ 525
CD (If equipped)................................................ 524
HD Radio ™ Information (If
Available).......................................................... 521
SiriusXM® Satellite Radio (If Activated)......................................................... 519
Sources................................................................... 518
Supported Media Players, Formats and Metadata Information................................ 526
USB Ports............................................................. 526
Environment.....................................................16
Essential Towing Checks..........................287 Before Towing a Trailer.................................... 294
Dynamic Hitching Using the Rear View Camera System............................................ 288
Hitches.................................................................. 289
Integrated Trailer Brake Controller...............291
Launching or Retrieving a Boat or Personal Watercraft (PWC)........................................ 295
Safety Chains....................................................... 291
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