Suppose your vehicle has a
1400-pound (635-kilogram) cargo
and luggage capacity. You and
one of your friends decide to pick
up cement from the local home
improvement store to finish that
patio you have been planning for
the past two years. Measuring the
inside of the vehicle with the rear
seat folded down, you have room
for twelve 100-pound
(45-kilogram) bags of cement. Do
you have enough load capacity to
transport the cement to your
home? If you and your friend each
weigh 220 pounds (99 kilograms),
the calculation would be: 1400 -
(2 x 220) - (12 x 100) = 1400 - 440
- 1200 = - 240 pounds. No, you do
not have enough cargo capacity
to carry that much weight. In
metric units, the calculation would
be: 635 kilograms - (2 x 99
kilograms) - (12 x 45 kilograms) =
635 - 198 - 540 = -103 kilograms.
You will need to reduce the load
weight by at least 240 pounds
(104 kilograms). If you remove
three 100-pound (45-kilogram)
cement bags, then the load
calculation would be:1400 - (2 x
220) - (9 x 100) = 1400 - 440 -
900 = 60 pounds. Now you have
the load capacity to transport the
cement and your friend home. In
metric units, the calculation would
be: 635 kilograms - (2 x 99
kilograms) - (9 x 45 kilograms) =
635 - 198 - 405 = 32 kilograms.
The above calculations also
assume that the loads are
positioned in your vehicle in a
manner that does not overload
the front or the rear gross axle
weight rating specified for your
vehicle on the Safety Compliance
Certification label.
Special Loading Instructions
for Owners of Pick-up Trucks
and Utility-type Vehicles
WARNING
When loading the roof racks,
we recommend you evenly
distribute the load, as well as
maintain a low center of gravity.
Loaded vehicles, with higher
centers of gravity, may handle
differently than unloaded vehicles.
Take extra precautions, such as
slower speeds and increased
stopping distance, when driving a
heavily loaded vehicle. 47
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You are required to submit your warranty
dispute to BBB AUTO LINE before asserting
in court any rights or remedies conferred
by California Civil Code Section 1793.22(b).
You are also required to use BBB AUTO
LINE before exercising rights or seeking
remedies created by the Federal
Magnuson-Moss Warranty Act, 15 U.S.C.
sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies
not created by California Civil Code Section
1793.22(b) or the Magnuson-Moss
Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.
THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to Ford
Motor Company and to your dealer. If a
warranty concern has not been resolved
using the three-step procedure outlined
earlier in this chapter in the Getting the
Services you need section, you may be
eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of
two parts – mediation and arbitration.
During mediation, a representative of the
BBB will contact both you and Ford Motor
Company to explore options for settlement
of the claim. If an agreement is not reached
during mediation or you do not want to
participate in mediation, and if your claim
is eligible, you may participate in the
arbitration process. An arbitration hearing
will be scheduled so that you can present
your case in an informal setting before an
impartial person. The arbitrator will
consider the testimony provided and make
a decision after the hearing.
Disputes submitted to the BBB AUTO LINE
program are usually decided within forty
days after you file your claim with the BBB.
You are not bound by the decision, and
may reject the decision and proceed to
court where all findings of the BBB Auto
Line dispute, and decision, are admissible
in the court action. Should you choose to
accept the BBB AUTO LINE decision, Ford
is then bound by the decision, and must
comply with the decision within 30 days
of receipt of your acceptance letter.
BBB AUTO LINE Application: Using the
information provided below, please call or
write to request a program application.
You will be asked for your name and
address, general information about your
new vehicle, information about your
warranty concerns, and any steps you have
already taken to try to resolve them. A
Customer Claim Form will be mailed that
will need to be completed, signed and
returned to the BBB along with proof of
ownership. Upon receipt, the BBB will
review the claim for eligibility under the
Program Summary Guidelines.
You can get more information by
calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center
at 1-800-392-3673.
Note:
Ford Motor Company reserves the
right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation.
63
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