SYNC™ 3
General Information
.................................498
Home Screen ...............................................
509
Using Voice Recognition ...........................
510
Entertainment ...............................................
517
Climate ............................................................
527
Phone ..............................................................
529
Navigation .....................................................
535
Apps ................................................................
543
Settings ..........................................................
546
SYNC™ 3 Troubleshooting ....................
560
Accessories
Accessories ...................................................
574
Auxiliary Switches ......................................
575
Ford Protect
Ford Protect ..................................................
579
Scheduled Maintenance
General Maintenance Information .......
581
Normal Scheduled Maintenance .........
584
Special Operating Conditions Scheduled Maintenance ............................................
589
Scheduled Maintenance Record ..........
598
Appendices
Electromagnetic Compatibility ............
609
End User License Agreement ..................
611
Type Approvals ............................................
637
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Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201709, Second Printing Table of Contents
Ford or its vendors to receive this
information, do not activate the
service. For more information, see
Traffic, Directions and Information,
Terms and Conditions.
See SYNC™
(page 460).
CALIFORNIA PROPOSITION 65 WARNINGS
Some constituents of engine
exhaust, certain vehicle components,
certain fluids contained in vehicles
and certain products of component wear
contain or emit chemicals known to the
State of California to cause cancer and
birth defects or other reproductive harm. Battery posts, terminals and related
accessories contain lead and lead
compounds, chemicals known to the
State of California to cause cancer and
reproductive harm. Batteries also contain
other chemicals known to the State of
California to cause cancer. Wash your
hands after handling. PERCHLORATE
Certain components in your vehicle such
as airbag modules, seatbelt pretensioners
and remote control batteries may contain
perchlorate material. Special handling
may apply for service or vehicle end of life
disposal. For more information visit: Web Address
www.dtsc.ca.gov/hazard- ouswaste/perchlorate
FORD CREDIT
US Only
Ford Credit offers a full range of financing
and lease plans to help you acquire your
vehicle. If you have financed or leased your
vehicle through Ford Credit, thank you for
your business.
We offer a number of convenient ways for
you to contact us, and to manage your
account.
Call 1-800-727-7000.
For more information about Ford Credit
and access to Account Manager, go to
www.ford.com/finance.
REPLACEMENT PARTS
RECOMMENDATION
We have built your vehicle to the highest
standards using quality parts. We
recommend that you demand the use of
genuine Ford and Motorcraft parts
whenever your vehicle requires scheduled
maintenance or repair. You can clearly
identify genuine Ford and Motorcraft parts
by looking for the Ford, FoMoCo or
Motorcraft branding on the parts or their
packaging.
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Scheduled Maintenance and
Mechanical Repairs
One of the best ways for you to make sure
that your vehicle provides years of service
is to have it maintained in line with our
recommendations using parts that
conform to the specifications detailed in
this Owner
’s Manual. Genuine Ford and
Motorcraft parts meet or exceed these
specifications.
Collision Repairs
We hope that you never experience a
collision, but accidents do happen.
Genuine Ford replacement collision parts
meet our stringent requirements for fit,
finish, structural integrity, corrosion
protection and dent resistance. During
vehicle development we validate that
these parts deliver the intended level of
protection as a whole system. A great way
to know for sure you are getting this level
of protection is to use genuine Ford
replacement collision parts.
Warranty on Replacement Parts
Genuine Ford and Motorcraft replacement
parts are the only replacement parts that
benefit from a Ford Warranty. The Ford
Warranty may not cover damage caused
to your vehicle as a result of failed
non-Ford parts. For additional information,
refer to the terms and conditions of the
Ford Warranty.
SPECIAL NOTICES
New Vehicle Limited Warranty
For a detailed description of what is
covered and what is not covered by your
vehicle ’s New Vehicle Limited Warranty,
see the Warranty Guide that is provided to
you along with your Owner ’s Manual. Special Instructions
For your added safety, your vehicle has
sophisticated electronic controls. WARNINGS
You risk death or serious injury to
yourself and others if you do not
follow the instruction highlighted by
the warning symbol. Failure to follow the
specific warnings and instructions could
result in personal injury. Never place front seat mounted
rear-facing child or infant seats in
front of an active passenger airbag. On Board Diagnostics Data Link
Connector
WARNING
Do not connect wireless plug-in
devices to the data link connector.
Unauthorized third parties could gain
access to vehicle data and impair the
performance of safety related systems.
Only allow repair facilities that follow our
service and repair instructions to connect
their equipment to the data link connector. Your vehicle has an OBD Data Link
Connector (DLC) that is used in
conjunction with a diagnostic scan tool for
vehicle diagnostics, repairs and
reprogramming services. Installing an
aftermarket device that uses the DLC
during normal driving for purposes such as
remote insurance company monitoring,
transmission of vehicle data to other
devices or entities, or altering the
performance of the vehicle, may cause
interference with or even damage to
vehicle systems. We do not recommend
or endorse the use of aftermarket plug-in
devices unless approved by Ford. The
vehicle Warranty will not cover damage
caused by an aftermarket plug-in device.
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Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201709, Second Printing Introduction
HEATED REAR WINDOW (If
Equipped) Press the button to clear the rear
window of thin ice and fog. The
heated rear window turns off
after a short period of time.
Note: Make sure the engine is on before
operating the heated windows.
Note: Do not use razor blades or other
sharp objects to clean or remove decals
from the inside of the heated rear window.
The vehicle Warranty may not cover
damage caused to the heated rear window
grid lines.
HEATED EXTERIOR MIRRORS
When you switch the heated rear window
on, the heated exterior mirrors turn on.
Note: Do not remove ice from the mirrors
with a scraper or adjust the mirror glass
when it is frozen in place.
Note: Do not clean the mirror housing or
glass with harsh abrasives, fuel or other
petroleum-based cleaning products.
CABIN AIR FILTER
Your vehicle is equipped with a cabin air
filter, which gives you and your passengers
the following benefits:
• It improves your driving comfort by
reducing particle concentration.
• It improves the interior compartment
cleanliness.
• It protects the climate control
components from particle deposits.
You can locate the cabin air filter behind
the glove box. Note:
Make sure you have a cabin air filter
installed at all times. This prevents foreign
objects from entering the system. Running
the system without a filter in place could
result in degradation or damage to the
system.
Replace the filter at regular intervals. See
Scheduled Maintenance
(page 581).
For additional cabin air filter information,
or to replace the filter, see an authorized
dealer.
REMOTE START
(If Equipped)
You can switch this feature on or off and
adjust the settings using the information
display.
The system adjusts the interior
temperature depending on your chosen
settings during remote start.
You cannot adjust the climate control
setting during remote start operation.
When you switch the ignition on, the
climate control system returns to the
previous settings. You can now make
adjustments.
You need to switch on certain
vehicle-dependent features, such as:
• Heated seats.
• Cooled seats.
• Heated steering wheel.
• Heated mirrors.
• Heated rear window.
Automatic Settings
In hot weather, the system sets to
72°F
(22°C). The cooled seats are set to high
(if available, and AUTO is on in the
information display).
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Your vehicle has a fuel and water separator
that recirculates fuel from the engine to
help prevent fuel filter clogging. To avoid
engine fuel starvation during cold weather
operation of 32°F (0°C) or below, we
recommend that the fuel level in your tank
should not drop below ¼ full. This helps
prevent air from entering the fuel system
and stalling the engine.
Your vehicle has a selective catalytic
reduction system that uses Diesel Exhaust
Fluid (DEF) to operate properly. You need
to replenish your vehicle ’s DEF at certain
intervals. When filling your vehicle ’s DEF
tank in cold weather, take special care to
prevent damage to the tank. See
Selective Catalytic Reductant System
(page
198).
In cold weather below
32°F (0°C), the
engine may slowly increase to a higher idle
speed if you leave it idling in park (P). As
the engine warms-up, the engine sound
level decreases due to the activation of
PCM-controlled sound reduction features.
If you operate your vehicle in a heavy
snowstorm or blowing snow conditions,
snow and ice can clog the engine air
induction. If this occurs, the engine may
experience a significant reduction in power
output. At the earliest opportunity, clear
all the snow and ice away from inside the
air filter assembly. Remove the air cleaner
cover and the air filter and remove any
snow or ice. Remove any debris, snow or
ice, on the foam filter by brushing the
surface with a soft brush. Once you have
cleared all of the debris, reinstall the air
filter and cover.
Do not use water, solvents, or a hard brush
for cleaning the foam filter. WARNING
To reduce the risk of vehicle damage
and personal burn injuries, do not
start your engine with the air cleaner
removed and do not remove it while the
engine is running. In order to operate the engine in
temperatures of 32°F (0°C) or lower, read
the following instructions:
•
Make sure that the batteries are of
sufficient size and are fully charged.
Check other electrical components to
make sure they are in optimum
condition.
• Use the proper coolant solution at the
concentration recommended
protecting the engine against damage
from freezing.
• Try to keep the fuel tank full as much
as possible at the end of operation to
prevent condensation in the fuel
system.
• Make sure you use proper cold weather
engine oil and that it is at its proper
level. Also, if necessary, make sure to
follow the engine oil and filter change
schedule found under the Special
operating conditions section listed in
the scheduled maintenance
information.
• At temperatures of
-9°F (-23°C) or
below, it is recommended that you use
an engine block heater to improve cold
engine starting.
• If operating in arctic temperatures of
-20°F (-29°C)
or lower, consult your
truck dealer for information about
special cold weather equipment and
precautions.
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Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201709, Second Printing Starting and Stopping the Engine
Vehicles with engines configured for use
with high sulfur diesel fuel are only
available for sale in countries where ultra
low sulfur diesel fuel is generally not
available or mandated by the government.
Vehicles originally sold in a ultra low sulfur
diesel fuel market that are subsequently
exported to non- ultra low sulfur diesel fuel
markets will need to be retrofitted (at the
customer
’s expense using Ford authorized
dealer service parts) in order to be reliably
operated on non- ultra low sulfur diesel
fuel.
Biodiesel WARNING
Do not mix diesel with gasoline,
gasohol or alcohol. This could cause
an explosion.
Note:
Do not use home heating oil,
agricultural fuel, raw fats and oils, waste
cooking greases, biodiesel fuels greater than
20% or any diesel fuel not intended for
highway use. Red dye is used to identify
fuels intended for agricultural and
non-highway use. Damage to the fuel
injection system, engine and exhaust
catalyst can occur if an improper fuel is
used.
You may operate your vehicle on diesel
fuels containing up to 20% biodiesel, also
known as B20.
Biodiesel fuel is a chemically converted
product from renewable fuel sources, such
as vegetable oils, animal fats and waste
cooking greases.
To help achieve acceptable engine
performance and durability when using
biodiesel in your vehicle:
• Confirm the biodiesel content of the
fuel to be B20 (20% biodiesel) or less
• Only use biodiesel fuel of good quality
that complies with industry standards •
Follow the recommended service
maintenance intervals. See
Scheduled Maintenance (page 581).
• Do not store biodiesel fuel in the fuel
tank for more than 1 month
• Consider changing brands or reducing
biodiesel content if you have cold
temperature fuel gelling issues or a
frequent LOW FUEL PRESSURE
message appearing
• Do NOT use raw oils, fats or waste
cooking greases
Use of biodiesel in concentrations greater
than 20% may cause damage to your
vehicle, including engine and/or exhaust
after-treatment hardware (exhaust
catalyst and particulate filter) failures.
Concentrations greater than 20% can also
cause fuel filter restrictions that may result
in a lack of power or damage to fuel
system components, including fuel pump
and fuel injector failures.
SAE 5W-40 or SAE 15W-40 oil is
recommended for fuels with greater than
5% biodiesel (B5). Refer to the Special
operating conditions section under the
Schedule Maintenance chapter for more
information about oil change intervals and
other maintenance when operating on
biodiesel.
Look for a label on the fuel pump to
confirm the amount of biodiesel contained
in a diesel fuel. Biodiesel content is often
indicated with the letter B followed by the
percent of biodiesel in the fuel. For
example, B20 indicates a fuel containing
20% biodiesel. Ask the service station
attendant to confirm the biodiesel content
of a diesel fuel if you do not see a label on
the fuel pump.
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Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201709, Second Printing Fuel and Refueling
•
Incorrect fuel for climatic conditions.
• Incorrect engine oil viscosity for
climactic conditions.
Note: Some vehicles have a lifetime fuel
filter that is integrated with the fuel tank.
Regular maintenance or replacement is not
needed.
Note: If these checks do not help you
correct the concern, have your vehicle
checked as soon as possible.
Noise Emissions Warranty,
Prohibited Tampering Acts and
Maintenance
On January 1, 1978, Federal regulation
became effective governing the noise
emission on trucks over 10,000 lb
(4,536 kg) Gross Vehicle Weight Rating
(GVWR). The preceding statements
concerning prohibited tampering acts and
maintenance, and the noise warranty
found in the Warranty Guide, are
applicable to complete chassis cabs over
10,000 lb (4,536 kg)
GVWR.
CATALYTIC CONVERTER WARNINGS
Do not park, idle or drive your vehicle
on dry grass or other dry ground
cover. The emission system heats up
the engine compartment and exhaust
system, creating the risk of fire. The normal operating temperature
of the exhaust system is very high.
Never work around or attempt to
repair any part of the exhaust system until
it has cooled. Use special care when
working around the catalytic converter.
The catalytic converter heats up to a very
high temperature after only a short period
of engine operation and stays hot after the
engine is switched off. WARNINGS
Exhaust leaks may result in entry of
harmful and potentially lethal fumes
into the passenger compartment. If
you smell exhaust fumes inside your
vehicle, have your vehicle inspected
immediately. Do not drive if you smell
exhaust fumes. Your vehicle has various emission control
components and a catalytic converter that
enables it to comply with applicable
exhaust emission standards.
To make sure that the catalytic converter
and other emission control components
continue to work properly:
•
Do not crank the engine for more than
10 seconds at a time.
• Do not run the engine with a spark plug
lead disconnected.
• Do not push-start or tow-start your
vehicle. Use booster cables. See Jump
Starting the Vehicle (page 305).
• Use only the specified fuel listed.
• Do not switch the ignition off when your
vehicle is moving.
• Avoid running out of fuel.
• Have the items listed in scheduled
maintenance information performed
according to the specified schedule.
Note: Resulting component damage may
not be covered by the vehicle Warranty.
The scheduled maintenance items listed
in scheduled maintenance information are
essential to the life and performance of
your vehicle and to its emissions system.
If you use anything other than Ford,
Motorcraft or Ford-authorized parts for
maintenance replacements or for service
of components affecting emission control,
such non-Ford parts should be equivalent
to genuine Ford Motor Company parts in
performance and durability.
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Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201709, Second Printing Engine Emission Control
ESSENTIAL TOWING CHECKS
WARNING
Do not exceed the maximum vertical
load on the tow ball. Failure to follow
this instruction could result in the
loss of control of your vehicle, personal
injury or death. Follow these guidelines for safe towing:
•
Do not tow a trailer until you drive your
vehicle at least 1,000 mi (1,600 km).
• Consult your local motor vehicle laws
for towing a trailer.
• See the instructions included with
towing accessories for the proper
installation and adjustment
specifications.
• Service your vehicle more frequently if
you tow a trailer. See your scheduled
maintenance information.
See
Scheduled Maintenance (page 581).
• If you use a rental trailer, follow the
instructions the rental agency gives
you.
See
Load Limits in the Load Carrying
chapter for load specification terms found
on the tire label and Safety Compliance
label and instructions on calculating your
vehicle's load.
Vehicles with a diesel engine have an
engine braking feature.
See General
Information (page 225).
Remember to account for the trailer
tongue weight as part of your vehicle load
when calculating the total vehicle weight.
Some vehicles will have the ability to
modify trailer towing features. See
General Information
(page 113). Trailer Towing Connector
When attaching the trailer wiring connector
to your vehicle, only use a proper fitting
connector that works with the vehicle and
trailer functions. Some seven-position
connectors may have the SAE J2863 logo,
which confirms that it is the proper wiring
connector and works correctly with your
vehicle.
Function
Color
Left turn signal and stop lamp
Yellow
Ground (-)
White
Electric brakes
Blue
Right turn signal and stop
lamp
Green
Battery (+)
Orange
Running lights
Brown
Reverse lights
Grey
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