
Note:
Before setting this feature on, make
sure that you read the 911 Assist Privacy
Notice later in this section for important
information.
Note: If any user sets 911 Assist to on or off,
that setting applies for all paired phones. If
911 Assist is switched off and the phone is
connected to SYNC, an icon displays on the
status bar.
Note: Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.
If a crash deploys an airbag (excluding
knee airbags and rear inflatable safety
belts [if equipped]) or activates the fuel
pump shut-off, your SYNC-equipped
vehicle may be able to contact emergency
services by dialing 911 through a paired and
connected Bluetooth-enabled phone. You
can learn more about the 911 Assist
feature, by visiting: Website
www.owner.ford.com
www.syncmyride.ca
www.syncmaroute.ca
See Supplementary Restraints System
(page 47). Important information about
airbag deployment is in this chapter.
See
Roadside Emergencies (page 321).
Important information about the fuel pump
shut-off is in this chapter.
To switch 911 Assist on and off please view
the settings information. See
Settings
(page 528). To make sure that 911 Assist works
correctly:
•
SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident.
• You must pair and connect a
Bluetooth-enabled and compatible
cell phone to SYNC.
• A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.
• A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number.
In the Event of a Crash
Not all crashes will deploy an airbag or
activate the fuel pump shut-off (the
triggers for 911 Assist). If a connected cell
phone sustains damage or loses its
connection to SYNC during a crash, SYNC
will search for and try to connect to a
previously paired cell phone; SYNC will
then attempt to call the emergency
services.
Before making the call:
• SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
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(If Equipped)

Less Cost to Properly Maintain Your
Vehicle
Ford Protect extended service plan also
offers a Premium Maintenance Plan that
covers all scheduled maintenance, and
selected wear items. The coverage is
prepaid, so you never have to worry about
the cost of your vehicle
’s maintenance.
Covered maintenance includes:
• Windshield wiper blades.
• Spark plugs.
• The clutch disc (if equipped).
• Brake pads and linings.
• Shock absorbers.
• Struts.
• Engine Belts.
• Engine coolant hoses, clamps and
o-rings.
• Diesel exhaust fluid replenishment (if
equipped).
• Cabin air filter replacement every
20,000 mi (32,000 km) (electric
vehicles only).
Interest Free Finance Options
Just a 10% down payment will provide you
with an affordable, no interest, no fee
payment program allowing you all the
security and benefits Ford Protect
extended service plan has to offer while
paying over time. You are pre-approved
with no credit check or hassles. To learn
more, call our Ford Protect extended
service plan specialists at 800-367-3377.
Ford Protect Extended Service Plan
P.O. Box 321067
Detroit, MI 48232 Ford Protect Extended Service
Plan (CANADA ONLY)
You can get more protection for your
vehicle by purchasing a Ford Protect
extended service plan. Ford Protect
extended service plan is the only service
contract backed by Ford Motor Company
of Canada, Limited. Depending on the plan
you purchase, Ford Protect extended
service plan provides benefits such as:
•
Rental reimbursement.
• Coverage for certain maintenance and
wear items.
• Protection against repair costs after
your New Vehicle Limited Warranty
Coverage expires.
• Roadside Assistance benefits.
There are several Ford Protect extended
service plans available in various time,
distance and deductible combinations.
Each plan is tailored to fit your own driving
needs, including reimbursement for towing
and rental. When you purchase Ford
Protect extended service plan, you receive
added peace-of-mind protection
throughout Canada, the United States and
Mexico, provided by a network of
participating authorized Ford Motor
Company dealers.
Note: Repairs performed outside of
Canada, the United States and Mexico are
not eligible for Ford Protect extended
service plan coverage.
This information is subject to change. For
more information; visit your local Ford of
Canada dealer or www.ford.ca to find the
Ford Protect extended service plan that is
right for you.
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Check Every Month
Air filter restriction gauge. Engine oil level.
Function of all interior and exterior lights.
Tires including the spare for wear and proper pressure. Windshield washer fluid level.
Fuel and water separator. Drain if necessary or if indicated by the information display. Holes and slots in the tail pipe to make sure they are functional and clear of debris. Check Every Six Months
Battery connections. Clean if necessary.
Body and door drain holes for obstructions. Clean if necessary. Cooling system fluid level and coolant strength.
Door weatherstrips for wear. Lubricate if necessary.
Hinges, latches and outside locks for proper operation. Lubricate if necessary. Parking brake for proper operation.
Safety belts and seat latches for wear and function.
Safety warning lamps, brake, ABS, airbag and safety belt for operation.
Washer spray and wiper operation. Clean or replace blades as necessary.
Multi-Point Inspection
In order to keep your vehicle running right,
it is important to have the systems on your
vehicle checked regularly. This can help
identify potential issues and prevent major
problems. We recommend having the
following multi-point inspection performed
at every scheduled maintenance interval
to help make sure your vehicle keeps
running great.
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Multi-Point Inspection
Hazard warning system operation
Accessory drive belt or belts
Horn operation
Battery performance
Radiator, cooler, heater and air conditioninghoses
Engine air filter
Suspension components for leaks ordamage
Exhaust system
Steering and linkage
Exterior lamps operation
Tires including the spare for wear andproper pressure 2
Fluid levels 1
; fill if necessary
Windshield for cracks, chips or pits
For oil and fluid leaks
Washer spray and wiper operation
Half-shaft dust boots
1 Brake, coolant recovery reservoir, automatic transmission and window washer
2 If your vehicle is equipped with a temporary mobility kit, check the tire sealant expiration
Use By date on the canister. Replace as needed.
Be sure to ask your dealership service
advisor or technician about the multi-point
vehicle inspection. It is a comprehensive
way to perform a thorough inspection of
your vehicle. Your checklist gives you
immediate feedback on the overall
condition of your vehicle. NORMAL SCHEDULED
MAINTENANCE
Intelligent Oil-Life Monitor
Diesel Engines
Your vehicle is equipped with an Intelligent
Oil-Life Monitor that determines when you
should change the engine oil based on how
your vehicle is used. By using several
important factors in its calculations, the
monitor helps reduce the cost of owning
your vehicle and reduces environmental
waste at the same time.
This means you do not have to remember
to change the oil on a mileage-based
schedule. Your vehicle lets you know when
an oil change is due by displaying a
message in the information display.
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Other Maintenance Items
1
Change engine coolant. 2
At 100,000 mi
(160,000 km)
Replace spark plugs.
Every
100,000 mi
(160,000 km) Inspect accessory drive belt(s). 3
Change automatic transmission fluid and filter.
Every
150,000 mi
(240,000 km) Change front axle fluid (Four-wheel drive vehicles).
Change rear axle fluid.
Change transfer case fluid (Four-wheel drive vehicles).
Replace accessory drive belt(s).
1 Perform these maintenance items within 3,000 mi (4,800 km) of the last engine oil and
filter change. Do not exceed the designated distance for the interval.
2 Initial replacement at six years or
100,000 mi (160,000 km), then every three years or
50,000 mi (80,000 km).
3 After initial inspection, inspect every other oil change until replaced.
SPECIAL OPERATING
CONDITIONS SCHEDULED
MAINTENANCE
If you operate your vehicle primarily
in any
of the following conditions, you need to
perform extra maintenance, as indicated.
If you operate your vehicle
occasionally
under any of these conditions, it is not
necessary to perform the extra
maintenance. For specific
recommendations, see your dealership
service advisor or technician. Perform the services shown in the
following tables when specified or within
3,000 mi (4,800 km) of the OIL CHANGE
REQUIRED
message appearing in the
information display.
• Example 1
: The OIL CHANGE
REQUIRED message comes on at
28,751 mi (46,270 km). Perform the
30,000 mi (48,000 km) automatic
transmission fluid replacement.
• Example 2
: The OIL CHANGE
REQUIRED message has not come
on, but the odometer reads 30,000 mi
(48,000 km)
(for example, the
Intelligent Oil-Life Monitor was reset
at
25,000 mi (40,000 km)). Perform
the engine air filter replacement.
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3
360 Degree Camera....................................241
Camera Views..................................................... 242
Front Camera...................................................... 243
Side Camera........................................................ 243
4
4WD See: Four-Wheel Drive...................................... 213
A
A/C See: Climate Control......................................... 143
About This Manual
...........................................7
ABS See: Brakes........................................................... 223
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................ 223
Accessories....................................................556 Exterior Style....................................................... 556
Interior Style........................................................ 556
Lifestyle................................................................. 556
Peace of Mind...................................................... 557
Accessories See: Replacement Parts
Recommendation............................................ 12
ACC See: Using Adaptive Cruise Control............245
Active Park Assist........................................234 Automatic Steering into Parking
Space................................................................ 236
Deactivating the Park Assist Feature..........237
Troubleshooting the System.......................... 237
Using Active Park Assist.................................. 235
Adjusting the Headlamps........................363 Horizontal Aim Adjustment........................... 364
Vertical Aim Adjustment................................ 363
Adjusting the Pedals....................................88
Adjusting the Steering Wheel - Vehicles With: Manual Adjustable Steering
Column
...........................................................84 Adjusting the Steering Wheel - Vehicles
With: Power Adjustable Steering
Column
...........................................................84
End of Travel Position......................................... 85
Memory Feature................................................... 85
Airbag Disposal...............................................55
Air Conditioning See: Climate Control......................................... 143
Air Filter See: Changing the Engine Air Filter -
Diesel................................................................. 370
See: Changing the Engine Air Filter - Gasoline............................................................ 370
Alarm See: Anti-Theft Alarm......................................... 81
Anti-Theft Alarm
.............................................81
Arming the Alarm.................................................. 81
Disarming the Alarm............................................ 81
Using the System.................................................. 81
Appendices....................................................585
Apps..................................................................525 ........................................................................\
.......... 525
SiriusXM Traffic and Travel Link................... 527
At a Glance........................................................16
Audible Warnings and Indicators.............112 Airbag Secondary Warning.............................. 112
Beltminder Warning............................................ 112
Door Ajar Warning............................................... 112
Headlamps On Warning.................................... 112
Key in Ignition Warning...................................... 112
Keyless Warning Alert........................................ 112
Parking Brake On Warning................................ 112
Rear Park Aid Warning....................................... 112
Service AdvanceTrac Warning........................ 112
Audio Control
..................................................85
Media........................................................................\
86
Seek, Next or Previous....................................... 86
Audio System
...............................................448
General Information......................................... 448
Audio Unit - Vehicles With: AM/FM/CD/ Touchscreen Display
...............................455
Audio Unit - Vehicles With: AM/FM/ CD..................................................................449
Menu Structure.................................................... 451
Audio Unit - Vehicles With: AM/FM/ SYNC Without Touchscreen
................454
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Changing a Bulb..........................................364
Accessing the Halogen High Beam, Low
Beam and Direction Indicator
Bulbs................................................................. 365
Replacing Brake, Rear, Direction Indicator and Reverse Lamp Bulbs........................... 367
Replacing Cargo Lamp and High-mount Brake Lamp Bulbs......................................... 367
Replacing Exterior Mounted Mirror Direction Indicator Lamp Bulbs................................. 368
Replacing Fog Lamp Bulbs............................ 366
Replacing LED Brake, Rear, Direction Indicator and Reverse Lamp Bulbs........367
Replacing LED Cargo Lamp, Spot Lamp and High-mount Brake Lamp Bulbs..............368
Replacing LED Direction Indicator and Side Marker Bulbs................................................... 367
Replacing LED Headlamp Bulbs.................. 367
Replacing Side Marker Bulb.......................... 366
Replacing the Halogen High Beam, Low Beam and Direction Indicator
Bulbs................................................................. 365
Replacing the License Plate Lamp Bulb................................................................... 368
Changing a Fuse..........................................343 Fuses...................................................................... 343
Changing a Road Wheel...........................405 Dissimilar Spare Wheel and Tire Assembly
Information
..................................................... 405
Jacking the Vehicle........................................... 409
Remove the Vehicle Jack and Tool Bag..................................................................... 407
Removing the Spare Tire............................... 408
Stowing the Flat or Spare Tire........................ 411
Stowing the Vehicle Jack and Tool Bag....................................................................... 411
Tire Change Procedure................................... 406
Changing the 12V Battery........................360 Battery Management System....................... 362
Changing the Engine Air Filter - Diesel.............................................................370
Air Filter Restriction Gauge.............................. 371
Changing the Engine Air Filter - Gasoline.......................................................370
Changing the Wiper Blades
.....................363
Checking MyKey System Status...............65
Checking the Wiper Blades
.....................362 Child Restraint and Seatbelt
Maintenance.................................................44
Child Restraint Positioning
.........................33
Child Safety.......................................................18
General Information............................................. 18
Child Safety Locks
.........................................35
Left-Hand Side...................................................... 35
Right-Hand Side................................................... 35
Cleaning Leather Seats.............................378 With King Ranch Edition................................. 378
Without King Ranch Edition.......................... 378
Cleaning Products
.......................................373
Materials................................................................ 373
Cleaning the Engine....................................375
Cleaning the Exhaust..................................375
Cleaning the Exterior..................................373 Cleaning the Headlamps................................ 374
Exterior Chrome Parts...................................... 374
Exterior Plastic Parts......................................... 374
Stripes or Graphics............................................ 374
Underbody............................................................ 374
Under Hood.......................................................... 374
Cleaning the Instrument Panel and Instrument Cluster Lens.........................377
Cleaning the Interior
...................................376
Mirrors..................................................................... 377
Cleaning the Wheels..................................379
Cleaning the Windows and Wiper Blades............................................................376
Clearing All MyKeys.......................................65
Climate...........................................................509
Climate Control.............................................143
Coolant Check See: Engine Coolant Check............................ 354
Crash Sensors and Airbag Indicator.......54
Creating a MyKey...........................................64 Programming/Changing Configurable
Settings............................................................... 64
Cross Traffic Alert.........................................261 Blocked Sensors................................................ 263
Switching the System Off and On..............263
System Errors...................................................... 263
System Lights, Messages and Audible Alerts................................................................. 263
System Limitations........................................... 263
Using the Cross Traffic Alert System..........261
Cruise Control.................................................86 Principle of Operation...................................... 244
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Cruise control
See: Using Cruise Control............................... 244
Customer Assistance.................................328
D
Data Recording
..................................................9
Event Data Recording.......................................... 10
Service Data Recording........................................ 9
Daytime Running Lamps.............................93 Type One - Conventional
(Non-Configurable)....................................... 93
Type Two - Configurable................................... 93
Diesel Particulate Filter
..............................201
Oxidation Catalytic Converter and Diesel
Particulate Filter System........................... 202
Regeneration....................................................... 202
Digital Radio
...................................................457
HD Radio Reception and Station
Troubleshooting............................................ 458
Direction Indicators
.......................................95
Doors and Locks.............................................68
Draining the Fuel Filter Water Trap...............................................................360
Drive Control
.................................................269
Selectable Drive Modes.................................. 269
Driver Alert
......................................................252
Using Driver Alert............................................... 252
Driver and Passenger Airbags...................48 Children and Airbags.......................................... 49
Proper Driver and Front Passenger Seating Adjustment....................................................... 48
Driving Aids
.....................................................252
Driving Hints...................................................314
Driving Through Water................................316
DRL See: Daytime Running Lamps......................... 93
E
Economical Driving......................................314
Electric Parking Brake
................................224
Applying the Electric Parking Brake............224
Automatically Releasing the Electric
Parking Brake.................................................. 225
Manually Releasing the Electric Parking Brake.................................................................. 224Releasing the Electric Parking Brake if the
Vehicle Battery is Running Out of
Charge............................................................... 225
Electromagnetic Compatibility..............585
Electronic Locking Differential.................221 Activating the Electronic Locking
Differential........................................................ 221
Operating ELD With a Spare or Mismatched Tires.................................................................... 222
Electronic Tailgate
..........................................73
With the Outside Control Button.................... 74
With the Remote Control.................................. 74
Emission Law
.................................................194
Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance..........195
Tampering With a Noise Control System............................................................... 194
End User License Agreement..................587 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................. 587
Engine Block Heater.....................................179 Using the Engine Block Heater..................... 180
Engine Coolant Check...............................354 Adding Coolant.................................................. 354
Coolant Change................................................. 356
Engine Coolant Temperature Management.................................................. 357
Fail-Safe Cooling............................................... 356
Recycled Coolant.............................................. 356
Severe Climates................................................. 356
Engine Emission Control...........................194
Engine Immobilizer See: Passive Anti-Theft System..................... 78
Engine Oil Check - Diesel..........................352 Adding Engine Oil.............................................. 352
Engine Oil Check - Gasoline
.....................351
Adding Engine Oil............................................... 351
Engine Oil Dipstick - Diesel.......................351
Engine Oil Dipstick - Gasoline................350
Engine Specifications - 2.7L EcoBoost™..................................................415
Drivebelt Routing................................................ 415
Engine Specifications - 3.0L V6, Diesel..............................................................415
Drivebelt Routing................................................ 416
Engine Specifications - 3.3L Duratec - V6....................................................................416
Drivebelt Routing................................................ 416
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