2018 FORD EXPLORER phone

General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>|) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting, refer to the regional Ford
or Lincoln website.
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Explorer (TUB) Canada/United States of America, enUSA, Edition date: 201711, Fourth-Printing SYNC™ 3

For maximum vehicle performance, keep
the following information in mind when
adding accessories or equipment to your
vehicle:
•
When adding accessories, equipment,
passengers and luggage to your
vehicle, do not exceed the total weight
capacity of the vehicle or of the front
or rear axle (GVWR or GAWR as
indicated on the Safety Compliance
Certification label). Ask an authorized
dealer for specific weight information.
• The Federal Communications
Commission (FCC) and Canadian
Radio Telecommunications
Commission (CRTC) regulate the use
of mobile communications systems
that are equipped with radio
transmitters, for example two-way
radios, telephones and theft alarms.
Any such equipment installed in your
vehicle should comply with Federal
Communications Commission (FCC)
and Canadian Radio
Telecommunications Commission
(CRTC) regulations and should be
installed only by an authorized dealer.
• An authorized dealer needs to install
mobile communications systems.
Improper installation may harm the
operation of your vehicle, particularly
if the manufacturer did not design the
mobile communication system
specifically for automotive use.
• If you or an authorized Ford dealer add
any non-Ford electrical or electronic
accessories or components to your
vehicle, you may adversely affect
battery performance and durability. In
addition, you may also adversely affect
the performance of other electrical
systems in the vehicle.
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Explorer (TUB) Canada/United States of America, enUSA, Edition date: 201711, Fourth-Printing Accessories

ELECTROMAGNETIC
COMPATIBILITY
WARNING: Do not place objects or
mount equipment on or near the airbag
cover, on the side of the seatbacks (of the
front seats), or in front seat areas that may
come into contact with a deploying airbag.
Failure to follow these instructions may
increase the risk of personal injury in the
event of a crash. WARNING:
Do not fasten antenna
cables to original vehicle wiring, fuel pipes
and brake pipes. WARNING:
Keep antenna and power
cables at least 4 in (10 cm) from any
electronic modules and airbags.
Note: We test and certify your vehicle to
meet electromagnetic compatibility
legislation (UNECE Regulation 10 or other
applicable local requirements). It is your
responsibility to make sure that any
equipment an authorized dealer installs on
your vehicle complies with applicable local
legislation and other requirements.
Note: Any radio frequency transmitter
equipment in your vehicle (such as cellular
telephones and amateur radio transmitters)
must keep to the parameters in the
following table. We do not provide special
provisions or conditions for installations or
use.
Car 518
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Restrictions. Except where you have been
specifically licensed to do so by Telenav,
and without limiting the preceding
paragraph, you may not use this Data (a)
with any products, systems, or applications
installed or otherwise connected to or in
communication with vehicles, capable of
vehicle navigation, positioning, dispatch,
real time route guidance, fleet
management or similar applications; or (b)
with or in communication with any
positioning devices or any mobile or
wireless-connected electronic or computer
devices, including without limitation
cellular phones, palmtop and handheld
computers, pagers, and personal digital
assistants or PDAs.
Warning. The Data may contain
inaccurate or incomplete information due
to the passage of time, changing
circumstances, sources used and the
nature of collecting comprehensive
geographic data, any of which may lead to
incorrect results.
No Warranty.
This Data is provided to you
“ as is, ” and you agree to use it at your own
risk. Telenav and its licensors (and their
licensors and suppliers) make no
guarantees, representations or warranties
of any kind, express or implied, arising by
law or otherwise, including but not limited
to, content, quality, accuracy,
completeness, effectiveness, reliability,
fitness for a particular purpose, usefulness,
use or results to be obtained from this
Data, or that the Data or server will be
uninterrupted or error-free.
Disclaimer of Warranty:
TELENAV AND
ITS LICENSORS (INCLUDING THEIR
LICENSORS AND SUPPLIERS) DISCLAIM
ANY WARRANTIES, EXPRESS OR IMPLIED,
OF QUALITY, PERFORMANCE,
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR
NON-INFRINGEMENT. Some States,
Territories and Countries do not allow
certain warranty exclusions, so to that
extent the above exclusion may not apply
to you.
Disclaimer of Liability:
TELENAV AND
ITS LICENSORS (INCLUDING THEIR
LICENSORS AND SUPPLIERS) SHALL NOT
BE LIABLE TO YOU: IN RESPECT OF ANY
CLAIM, DEMAND OR ACTION,
IRRESPECTIVE OF THE NATURE OF THE
CAUSE OF THE CLAIM, DEMAND OR
ACTION ALLEGING ANY LOSS, INJURY OR
DAMAGES, DIRECT OR INDIRECT, WHICH
MAY RESULT FROM THE USE OR
POSSESSION OF THE INFORMATION; OR
FOR ANY LOSS OF PROFIT, REVENUE,
CONTRACTS OR SAVINGS, OR ANY
OTHER DIRECT, INDIRECT, INCIDENTAL,
SPECIAL OR CONSEQUENTIAL DAMAGES
ARISING OUT OF YOUR USE OF OR
INABILITY TO USE THIS INFORMATION,
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THE BREACH OF THESE TERMS OR
CONDITIONS, WHETHER IN AN ACTION
IN CONTRACT OR TORT OR BASED ON A
WARRANTY, EVEN IF TELENAV OR ITS
LICENSORS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. Some
States, Territories and Countries do not
allow certain liability exclusions or
damages limitations, so to that extent the
above may not apply to you.
Export Control.
You shall not export from
anywhere any part of the Data or any direct
product thereof except in compliance with,
and with all licenses and approvals
required under, applicable export laws,
rules and regulations, including but not
limited to the laws, rules and regulations
administered by the Office of Foreign
Assets Control of the U.S. Department of
Commerce and the Bureau of Industry and
Security of the U.S. Department of
Commerce. To the extent that any such
533
Explorer (TUB) Canada/United States of America, enUSA, Edition date: 201711, Fourth-Printing Appendices

view it, and (ii) save it, provided that you
do not remove any copyright notices that
appear and do not modify the Data in any
way. You agree not to otherwise reproduce,
copy, modify, decompile, disassemble or
reverse engineer any portion of this Data,
and may not transfer or distribute it in any
form, for any purpose, except to the extent
permitted by mandatory laws.
Restrictions
Except where you have been specifically
licensed to do so by NAV2 , and without
limiting the preceding paragraph, you may
not (a) use this Data with any products,
systems, or applications installed or
otherwise connected to or in
communication with vehicles, capable of
vehicle navigation, positioning, dispatch,
real time route guidance, fleet
management or similar applications; or (b)
with or in communication with any
positioning devices or any mobile or
wireless-connected electronic or computer
devices, including without limitation
cellular phones, palmtop and handheld
computers, pagers, and personal digital
assistants or PDAs. You agree to cease
using this Data if you fail to comply with
these terms and conditions.
Limited Warranty
NAV2 warrants that (a) the Data will
perform substantially in accordance with
the accompanying written materials for a
period of ninety (90) days from the date
of receipt, and (b) any support services
provided by NAV2 shall be substantially as
described in applicable written materials
provided to you by NAV2, and NAV2’
s
support engineers will make commercially
reasonable efforts to solve any problem
issues. rigCustomer Remedies
NAV2 and its suppliers’
entire liability and
your exclusive remedy shall be, at NAV2’ s
sole discretion, either (a) return of the price
paid, if any, or (b) repair or replacement of
the Data that do not meet NAV2’ s Limited
Warranty and that are returned to NAV2
with a copy of your receipt. This Limited
Warranty is void if failure of the Data has
resulted from accident, abuse, or
misapplication. Any replacement Data will
be warranted for the remainder of the
original warranty period or thirty (30) days,
whichever is longer. Neither these remedies
nor any product support services offered
by NAV2 are available without proof of
purchase from an authorized international
source.
No Other Warranty:
EXCEPT FOR THE LMITED WARRANTY
SET FORTH ABOVE AND TO THE EXTENT
PERMITTED BY APPLICABLE LAW, NAV2
AND ITS LICENSORS (INCLUDING THEIR
LICENSORS AND SUPPLIERS) DISCLAIM
ANY WARRANTIES, EXPRESS OR IMPLIED,
OF QUALITY, PERFORMANCE,
MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, OWNERSHIP OR
NON-INFRINGEMENT. Certain warranty
exclusions may not be permitted under
applicable law, so to that extent the above
exclusion may not apply to you.
Limited Liability:
TO THE EXTENT PERMITTED BY
APPLICABLE LAW, NAV2 AND ITS
LICENSORS (INCLUDING THEIR
LICENSORS AND SUPPLIERS) SHALL NOT
BE LIABLE TO YOU: IN RESPECT OF ANY
CLAIM, DEMAND OR ACTION,
IRRESPECTIVE OF THE NATURE OF THE
CAUSE OF THE CLAIM, DEMAND OR
ACTION ALLEGING ANY LOSS, INJURY OR
DAMAGES, DIRECT OR INDIRECT, WHICH
MAY RESULT FROM THE USE OR
POSSESSION OF THE INFORMATION; OR
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Explorer (TUB) Canada/United States of America, enUSA, Edition date: 201711, Fourth-Printing Appendices

Smart Unlocks for Integrated Keyhead
Transmitter........................................................ 65
Smart Unlocks for Intelligent Access Keys...................................................................... 66
Luggage Covers............................................242
Lug Nuts See: Changing a Road Wheel........................ 337
M
Maintenance
.................................................284
General Information......................................... 284
Manual Climate Control.............................133
Manual Liftgate
..............................................69
Closing the Liftgate............................................. 69
Opening the Liftgate........................................... 69
Manual Seats
..................................................147
Lumbar Adjustment.......................................... 148
Moving the Seat Backward and Forward.............................................................. 147
Recline Adjustment............................................ 147
Memory Function.........................................150 Easy Entry and Exit Feature............................. 151
Linking a PreSet Position to your Remote Control or Intelligent Access Key
Fob...................................................................... 150
Saving a PreSet Position................................. 150
Message Center See: Information Displays............................... 105
Mirrors See: Heated Windows and Mirrors...............141
See: Windows and Mirrors................................. 91
Mobile Communications Equipment.......13
Moonroof..........................................................95 Bounce-Back......................................................... 96
Opening and Closing the Moonroof.............96
Opening and Closing the Sunscreen............96
Venting the Moonroof........................................ 96
Motorcraft Parts - 2.3L EcoBoost™.................................................345
Motorcraft Parts - 3.5L Duratec.............346
Motorcraft Parts - 3.5L Ecoboost™..................................................347
MyKey Troubleshooting
...............................62
MyKey ™.............................................................59
Principle of Operation........................................ 59N
Navigation......................................................456
cityseeker............................................................. 463
Destination Mode.............................................. 458
Map Mode............................................................. 457
Navigation Map Updates............................... 464
Navigation Menu................................................. 461
SiriusXM Traffic and Travel Link.................. 464
SYNC AppLink.................................................... 463
Waypoints............................................................ 462
Normal Scheduled Maintenance..........502 Intelligent Oil-Life Monitor™........................ 502
Normal Maintenance Intervals.................... 503
O
Oil Change Indicator Reset......................290
Oil Check See: Engine Oil Check...................................... 289
Opening and Closing the Hood..............284 Closing the Hood............................................... 285
Opening the Hood............................................. 284
Ordering Additional Owner's Literature.......................................................271
Obtaining a French Owner ’s Manual...........271
Overhead Console
.......................................168
P
Parking Aids
...................................................205
Principle of Operation...................................... 205
Parking Brake
..................................................197
Passenger Knee Airbag................................49
Passive Anti-Theft System
.........................74
SecuriLock®........................................................... 74
PATS See: Passive Anti-Theft System..................... 74
Pedals................................................................80
Perchlorate.........................................................11
Personal Safety System ™
..........................43
How Does the Personal Safety System
Work?.................................................................. 43
Phone................................................................451 During a Phone Call.......................................... 454
Making Calls........................................................ 453
Pairing Your Cell Phone for the First Time.................................................................... 451
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Phone Menu.........................................................
452
Receiving Calls................................................... 454
Smartphone Connectivity.............................. 455
Text Messaging................................................... 455
Post-Crash Alert System..........................264
Power Door Locks See: Locking and Unlocking............................. 64
Power Liftgate.................................................70 Hands-Free Feature............................................. 72
Obstacle Detection.............................................. 72
Opening and Closing the Liftgate.................. 70
Setting the Liftgate Open Height.................... 71
Stopping the Liftgate Movement.................... 71
Power Seats
...................................................148
Adjusting the Lumbar Support..................... 149
Adjusting the Multi-Contour Front Seats With Active Motion ...................................... 149
Power Steering Fluid Check....................298
Power Windows...............................................91 Accessory Delay.................................................... 92
Bounce-Back.......................................................... 91
One-Touch Down.................................................. 91
One-Touch Up........................................................ 91
Window Lock......................................................... 92
Pre-Collision Assist
.....................................238
Using the Pre-Collision Assist
System.............................................................. 238
Protecting the Environment........................15
Puncture See: Changing a Road Wheel........................ 337
R
Rear Parking Aid...........................................205 Obstacle Distance Indicator......................... 206
Rear Passenger Climate Controls..........140
Rear Seats........................................................151 Adjusting the Rear Seats.................................. 151
Rear Under Floor Storage..........................241 Adjustable Load Floor....................................... 241
Cargo Management System........................... 241
Rear View Camera
........................................215
Camera Guidelines............................................. 216
Manual Zoom....................................................... 218
Obstacle Distance Indicator............................ 217
Rear Camera Delay............................................ 218
Using the Rear View Camera System.........216 Rear View Camera
See: Rear View Camera.................................... 215
Rear Window Wiper and Washers...........82 Rear Camera Washer.......................................... 82
Rear Window Washer......................................... 82
Rear Window Wiper Blade............................... 82
Recommended Towing Weights...........250
Refueling..........................................................179 Refueling System Overview............................ 179
Refueling System Warning.............................. 181
Refueling Your Vehicle...................................... 179
Remote Control..............................................53 Car Finder................................................................ 57
Integrated Keyhead Transmitter..................... 53
Intelligent Access Key......................................... 53
Memory Feature................................................... 56
Remote Start.......................................................... 57
Replacing the Battery......................................... 54
Sounding the Panic Alarm................................ 57
Remote Start
..................................................142
Automatic Settings............................................ 142
Removing a Headlamp
.............................303
Repairing Minor Paint Damage...............314
Replacement Parts Recommendation........................................12
Collision Repairs.................................................... 12
Scheduled Maintenance and Mechanical Repairs.................................................................. 12
Warranty on Replacement Parts..................... 12
Replacing a Lost Key or Remote Control............................................................58
Reporting Safety Defects (Canada Only)...............................................................271
Reporting Safety Defects (U.S. Only)...............................................................271
Roadside Assistance
.................................260
Vehicles Sold in Canada: Getting Roadside
Assistance........................................................ 261
Vehicles Sold in Canada: Roadside Assistance Program Coverage.................. 261
Vehicles Sold in Canada: Using Roadside Assistance........................................................ 261
Vehicles Sold in the United States: Getting Roadside Assistance................................... 260
Vehicles Sold in the United States: Using Roadside Assistance................................... 260
Roadside Emergencies
.............................260
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Roof Racks and Load Carriers.................242
Adjusting the Crossbar.................................... 243
Thumbwheel Kit................................................. 242
Running-In See: Breaking-In.................................................. 257
Running Out of Fuel......................................177
Adding Fuel From a Portable Fuel
Container........................................................... 178
Filling a Portable Fuel Container................... 178
S
Safety Canopy ™
............................................49
Safety Precautions.......................................175
Satellite Radio...............................................375
Satellite Radio Electronic Serial Number
(ESN)................................................................. 376
Satellite Radio Reception Factors...............375
SiriusXM Satellite Radio Service.................. 375
Troubleshooting................................................. 376
Scheduled Maintenance Record...........507
Scheduled Maintenance
..........................499
Seatbelt Extension........................................42
Seatbelt Height Adjustment......................39
Seatbelt Reminder
........................................40
Belt-Minder™....................................................... 40
Seatbelts...........................................................35 Principle of Operation......................................... 35
Seatbelt Warning Lamp and Indicator Chime..............................................................40
Conditions of operation.................................... 40
Seats.................................................................144
Security...............................................................74
Settings...........................................................467 911 Assist................................................................ 472
Ambient Lighting............................................... 479
Bluetooth............................................................. 469
Clock...................................................................... 469
Display
.................................................................. 480
General................................................................... 477
Media Player....................................................... 468
Mobile Apps......................................................... 475
Navigation............................................................. 473
Phone
.................................................................... 469
Radio....................................................................... 472
Sound..................................................................... 467
Valet Mode............................................................ 481
Vehicle .................................................................... 479Voice Control......................................................
480
Wi-Fi & Hotspot.................................................. 477
Side Airbags
.....................................................48
Side Sensing System..................................207 Obstacle Distance Indicator......................... 208
Sitting in the Correct Position
..................144
Snow Chains See: Using Snow Chains................................. 332
Spare Wheel See: Changing a Road Wheel........................ 337
Special Notices................................................12 New Vehicle Limited Warranty......................... 12
Notice to Owners of Pickup Trucks and Utility Type Vehicles........................................ 13
On Board Diagnostics Data Link Connector............................................................ 13
Special Instructions.............................................. 12
Using Your Vehicle as an Ambulance............13
Using Your Vehicle With a Snowplow............13
Special Operating Conditions Scheduled Maintenance..............................................505
Exceptions........................................................... 506
Speed Control See: Cruise Control........................................... 220
Stability Control
..........................................200
Principle of Operation..................................... 200
Starter Switch See: Ignition Switch........................................... 169
Starting a Gasoline Engine........................170 Automatic Engine Shutdown......................... 172
Failure to Start....................................................... 171
Guarding Against Exhaust Fumes................173
Important Ventilating Information...............173
Stopping the Engine When Your Vehicle is Moving................................................................ 172
Stopping the Engine When Your Vehicle is Stationary.......................................................... 172
Vehicles with an Ignition Key.......................... 170
Vehicles with Keyless Start............................. 170
Starting and Stopping the Engine.........169 General Information.......................................... 169
Steering............................................................237 Electric Power Steering.................................... 237
Steering Wheel
................................................76
Storage Compartments.............................167
Sunroof See: Moonroof....................................................... 95
565
Explorer (TUB) Canada/United States of America, enUSA, Edition date: 201711, Fourth-Printing Index