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2. If your inquiry or concern remains
unresolved, contact the Sales Manager,
Service Manager or Customer Relations
Manager.
3. If you require assistance or clarification
on Ford Motor Company policies,
please contact the Ford Customer
Relationship Center.
In order to help us serve you better, please
have the following information available
when contacting a Customer Relationship
Center:
• Vehicle Identification Number.
• Your telephone number (home and
business).
• The name of the authorized dealer and
city where located.
• The vehicle ’s current odometer reading.
In some states within the United States,
you must directly notify Ford in writing
before pursuing remedies under your
state's warranty laws, and Ford is also
allowed a final repair attempt.
Additionally, in some states within the
United States, a consumer has the option
of submitting a warranty dispute to the
BBB Auto Line before taking action under
the Magnuson-Moss Warranty Act, or to
the extent allowed by state law, before
pursuing replacement or repurchase
remedies provided by certain state laws.
This dispute handling procedure is not
required prior to enforcing state created
rights or other rights which are independent
of the Magnuson-Moss Warranty Act or
state replacement or repurchase laws. IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d)
requires that, if a manufacturer or its
representative is unable to repair a motor
vehicle to conform to the vehicle
’s
applicable express warranty after a
reasonable number of attempts, the
manufacturer shall be required to either
replace the vehicle with one substantially
identical or repurchase the vehicle and
reimburse the buyer in an amount equal to
the actual price paid or payable by the
consumer (less a reasonable allowance
for consumer use). The consumer has the
right to choose whether to receive a refund
or replacement vehicle.
California Civil Code Section 1793.22(b)
presumes that the manufacturer has had
a reasonable number of attempts to
conform the vehicle to its applicable
express warranties if, within the first 18
months of ownership of a new vehicle or
the first 18,000 mi (29,000 km), whichever
occurs first:
1. Two or more repair attempts are made
on the same non-conformity likely to
cause death or serious bodily injury OR
2. Four or more repair attempts are made
on the same nonconformity (a defect
or condition that substantially impairs
the use, value or safety of the vehicle)
OR
3. The vehicle is out of service for repair of nonconformities for a total of more
than 30 calendar days (not necessarily
all at one time).
In the case of 1 or 2 above, the consumer
must also notify the manufacturer of the
need for the repair of the nonconformity
at the following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
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Transport Canada Contact Information
http://www.tc.gc.ca/eng/motorvehiclesafety/reporting-defects-motor-
vehicles.html (English)
Website
http://www.tc.gc.ca/fra/securiteautomobile/signaler-defauts-vehicules-
automobiles.html (French)
Website
1–800–333–0510
Phone Ford of Canada Contact Information
www.ford.ca
Website
1–800–565-3673
Phone
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3. Move the catch to the right to release
the hood. 4.
Open the hood and support it with the
hood strut.
Closing the Hood
1. Remove the hood strut from the catch
and secure it correctly in the clip.
2. Lower the hood and allow it to drop under its own weight for the last
8–12 in (20– 30 cm).
Note: Make sure that the hood is correctly
closed.
UNDER HOOD OVERVIEW - 1.5L ECOBOOST™
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Note:
Make sure you align the tab in the air
filter element with the fork in the air cleaner
assembly tray.
5. Install the air cleaner assembly lid and
tighten the four fasteners.
Duratec Engines 1. Detach the 2 clips that secure the air
filter cover to the housing.
2. Carefully remove the air filter cover from the housing. Do not detach any
connections or tubes from the cover.
3. Remove the air cleaner from the housing.
4. Wipe any dirt or debris from the air filter
housing and cover to make sure that
no dirt gets into the engine.
5. Load the air filter into the housing.
6. Replace the air filter cover and secure the clips.
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USING SNOW CHAINS
WARNING: Snow tires must be the
same size, load index, speed rating as
those originally provided by Ford. Use of
any tire or wheel not recommended by
Ford can affect the safety and
performance of your vehicle, which could
result in an increased risk of loss of vehicle
control, vehicle rollover, personal injury and
death. Additionally, the use of
non-recommended tires and wheels could
cause steering, suspension, axle, transfer
case or power transfer unit failure.
The tires on your vehicle have all-weather
treads to provide traction in rain and snow.
However, in some climates, you may need
to use snow tires and cables. If you need
to use cables, it is recommended that steel
wheels (of the same size and
specifications) be used, as cables may chip
aluminum wheels.
Follow these guidelines when using snow
tires and traction devices
• If possible, avoid fully loading your
vehicle
• Purchase chains or cables from a
manufacturer that clearly labels body
to tire dimension restrictions.
• Use 10 mm cables or chains only on
front axle with 235/55R17 tires.
• Not all S-class snow chains or cables
meet these restrictions. Chains of this
size restriction will include a tensioning
device.
• The snow chains or cables must be
mounted in pairs on the front axle.
• Do not use chains or cables on
235/50R18 and 235/45R19 tires.
• Install cables securely, verifying that
the cables do not touch any wiring,
brake lines or fuel lines. •
When driving with tire cables do not
exceed 30 mph (48 km/h) or the
maximum speed recommended by the
chain manufacturer, whichever is less.
• Drive cautiously. If you hear the cables
rub or bang against the vehicle, stop
and retighten them. If this does not
work, remove the cables to prevent
vehicle damage.
• Remove the cables when they are no
longer needed. Do not use cables on
dry roads.
If you have any questions regarding snow
chains or cables, please contact your
authorized dealer.
TIRE PRESSURE MONITORING
SYSTEM WARNING:
The tire pressure
monitoring system is not a substitute for
manually checking tire pressures. You
should periodically check tire pressures
using a pressure gauge. Failure to correctly
maintain tire pressures could increase the
risk of tire failure, loss of control, vehicle
rollover and personal injury.
Note: You should only use tire sealants in
roadside emergencies as they may cause
damage to the tire pressure monitoring
system sensor.
Note: If the tire pressure monitoring system
sensor becomes damaged, it may not
function.
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WARNING: It is recommended that
the wheels of the vehicle be chocked, and
that no person should remain in a vehicle
that is being jacked. WARNING:
The jack supplied with
this vehicle is only intended for changing
wheels. Do not use the vehicle jack other
than when you are changing a wheel in an
emergency. WARNING:
Check that the vehicle
jack is not damaged or deformed and the
thread is lubricated and clean. WARNING:
The jack should be used
on level firm ground wherever possible. WARNING:
Use only the specified
jacking points. If you use other positions,
you may damage the body, steering,
suspension, engine, braking system or the
fuel lines. WARNING: No person should place
any portion of their body under a vehicle
that is supported by a jack.
Note: The jack does not require
maintenance or additional lubrication over
the service life of your vehicle. 1.
Park on a level surface, set the parking
brake and activate the hazard flashers. 2.
Place the transmission in park (P) and
turn the engine off.
3. Lift and remove the carpeted cargo area floor to access the spare tire and
jack.
4. Remove the wing nut that secures the spare tire by turning it
counterclockwise. Remove the spare
tire. 5.
Remove the jack from the foam holder.
Remove the flat tire retainer strap from
the jack base. The lug wrench is in the
left side storage foam next to the spare
tire. 6. Unfold the lug wrench for use.
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14.
Remove the jack and fully tighten the
lug nuts in the order shown. See
Technical Specifications (page
299).
Stowing the flat tire
1. Put the jack and lug wrench away. Make sure the jack is fastened so it
does not rattle when you drive.
2. Unblock the wheels.
3. Stow the flat tire on the floor in the cargo area. Secure with the flat tire
retainer strap by following the next
steps: 4. Locate the cargo tie-down near the
seatback. Push the loop of the retainer
strap through the tie-down. Thread the
non-loop end through the loop. 5. Weave the retainer strap through the
wheel openings.
6. Locate the front cargo tie-down at the
opposite corner of the cargo area to
the tie-down used in Step 4. Thread
the retainer strap through the tie-down
and pull tight.
7. Secure by tying a 2-half hitch knot. TECHNICAL SPECIFICATIONS
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Wheel Lug Nut Torque Specifications
WARNING: When a wheel is installed, always remove any corrosion, dirt or foreign
materials present on the mounting surfaces of the wheel or the surface of the wheel hub,
brake drum or brake disc that contacts the wheel. Make sure that any fasteners that
attach the rotor to the hub are secured so they do not interfere with the mounting surfaces
of the wheel. Installing wheels without correct metal-to-metal contact at the wheel
mounting surfaces can cause the wheel nuts to loosen and the wheel to come off while
your vehicle is in motion, resulting in loss of control. Ib-ft (Nm)
*
Bolt size
100 (135)
M12 x 1.5
* Torque specifications are for nut and bolt threads free of dirt and rust. Use only Ford
recommended replacement fasteners.
Retighten the lug nuts to the specified torque within 100 miles (160 kilometers) after any
wheel disturbance (such as tire rotation, changing a flat tire, wheel removal). Wheel pilot bore.
A
Inspect the wheel pilot bore and
mounting surface prior to installation.
Remove any visible corrosion or loose
particles.
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