USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Convert the file to a supported format. See
Entertainment (page 396).
The file format is not
supported by SYNC 3.
Update media index. See
Settings (page
423).
The device needs to be
re-indexed.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then connect it back
to SYNC 3.
This is a device limitation.
When I connect
my device, I
sometimes do
not hear any
sound. To listen to Apple devices through USB,
select AirPlay from the devices Control
Center, then select Dock Connector.
To listen to Apple devices through
Bluetooth Stereo, select AirPlay from the
devices Control Center, then select SYNC.
Connect a compatible device or media
player.
The device or media
player is incompatible.
SYNC 3 does
not display the
song informa-
tion, repeat, or
shuffle buttons. Wi-Fi Access Point issues
Possible solution
Possible cause
Issue
Verify password.
Password error.
Failed connec-
tion.
Check for a poor Wi-Fi signal.
Weak signal.
Use a unique name for your SSID, don ’t use
the default name unless it contains a
unique identifier, such as part of the MAC
address.
Multiple Access points
within range with the
same SSID.
441
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4
4WD
See: Four-Wheel Drive...................................... 155
A
A/C See: Climate Control......................................... 108
About This Manual...........................................7
ABS See: Brakes........................................................... 160
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................ 160
Accessories.....................................................451 Exterior Style........................................................ 451
Interior Style......................................................... 451
Lifestyle.................................................................. 451
Peace of Mind...................................................... 451
Accessories See: Replacement Parts
Recommendation............................................ 12
ACC See: Using Adaptive Cruise Control.............183
Active Park Assist
..........................................172
Using Active Park Assist................................... 173
Adjusting the Headlamps........................258 Horizontal Aim Adjustment.......................... 260
Vertical Aim Adjustment................................ 258
Adjusting the Steering Wheel.....................71
Airbag Disposal...............................................47
Air Conditioning See: Climate Control......................................... 108
Air Filter See: Changing the Engine Air Filter............266
Alarm See: Anti-Theft Alarm........................................ 70
Ambient Lighting.............................................81 Adjusting the Brightness................................... 82
Changing the Color.............................................. 82
Switching Ambient Lighting Off..................... 82
Switching Ambient Lighting On...................... 82
Anti-Theft Alarm............................................70 Arming the Alarm................................................. 70
Disarming the Alarm........................................... 70
Appendices....................................................474 Apps
.................................................................420
........................................................................\
.......... 420
SiriusXM Traffic and Travel Link................... 422
At a Glance........................................................16
Audible Warnings and Indicators.............92 Automatic Transmission Warning
Chime................................................................... 92
Engine On Warning Chime................................ 92
Headlamps On Warning Chime...................... 92
Key in Ignition Warning Chime........................ 92
Keyless Warning Alert ........................................ 92
Parking Brake On Warning Chime.................. 92
Audio Control....................................................71 Type One................................................................... 71
Type Two.................................................................. 72
Audio System
.................................................321
General Information........................................... 321
Audio Unit - Vehicles With: AM/FM/CD/ SYNC/Touchscreen Display
.................324
Audio Unit - Vehicles With: AM/FM/CD/ SYNC..............................................................322
Audio Unit - Vehicles With: AM/FM/ CD....................................................................327
Menu Structure................................................... 329
Audio Unit - Vehicles With: Sony Audio System..........................................................326
Autolamps........................................................78 Windshield Wiper Activated
Headlamps........................................................ 78
Automatic Climate Control......................109 Dual Zone Temperature Control..................... 111
Single Zone Temperature Control.................. 111
Smart Zone............................................................. 111
Switching Back to Single Zone Temperature Control...................................... 111
Automatic High Beam Control..................79 Automatic High Beam Indicator.................... 80
Switching the System On and Off................80
Automatic Transmission.............................151 Brake-Shift Interlock Override....................... 153
If Your Vehicle Gets Stuck In Mud or Snow.................................................................. 154
SelectShift Automatic ™
Transmission................................................... 152
Understanding the Positions of Your Automatic Transmission.............................. 151
Automatic Transmission Fluid Check
............................................................254
503
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Auto-Start-Stop............................................137
Disabling Auto-Start-Stop............................. 138
Enabling Auto-Start-Stop............................... 137
Autowipers........................................................74 Autowipers Settings............................................ 75
Auxiliary Power Points................................128 110 Volt AC Power Point................................... 128
12 Volt DC Power Point..................................... 128
Locations............................................................... 128
B
Battery See: Changing the 12V Battery..................... 255
Blind Spot Information System..............195
Switching the System Off and On...............196
System Errors....................................................... 196
Using the Blind Spot Information System............................................................... 195
BLIS See: Blind Spot Information System...........195
Bonnet Lock See: Opening and Closing the Hood..........243
Booster Seats..................................................25 Types of Booster Seats...................................... 26
Brake Fluid Check........................................254
Brakes...............................................................160 General Information.......................................... 160
Breaking-In......................................................216
Bulb Specification Chart..........................264
C
Cabin Air Filter
.................................................114
Capacities and Specifications - 1.5L EcoBoost™................................................308
Alternative Engine Oil for Extremely Cold Climates............................................................. 311
Specifications..................................................... 309
Capacities and Specifications - 2.0L EcoBoost™..................................................312
Alternative Engine Oil for Extremely Cold Climates............................................................ 316
Specifications....................................................... 313
Capacities and Specifications - 2.5L.................................................................316
Alternative Engine Oil for Extremely Cold Climates........................................................... 320Specifications.......................................................
317
Capacities and Specifications
.................301
Car Wash See: Cleaning the Exterior.............................. 268
Catalytic Converter......................................148 On-Board Diagnostics (OBD-II)................... 149
Readiness for Inspection and Maintenance (I/M) Testing................................................... 149
Center Console
..............................................130
Changing a Bulb..........................................260 Cornering Lamp (HID Headlamps) ............262
Lamp Assembly Condensation................... 260
Replacing Fog, Park and Turn Signal Bulbs.................................................................. 262
Replacing Headlamp Bulbs............................ 261
Replacing HID Headlamp Bulbs................... 262
Replacing High-Mount Brake Lamp Bulb.................................................................... 264
Replacing License Plate Lamp Bulb..........264
Replacing Reverse Lamp Assembly...........264
Replacing Side Marker Bulbs........................ 262
Replacing Turn Signal Bulbs......................... 263
Changing a Fuse............................................241 Fuses....................................................................... 241
Changing a Road Wheel
...........................295
Dissimilar Spare Wheel and Tire Assembly
Information..................................................... 295
Tire Change Procedure.................................... 296
Changing the 12V Battery.........................255 Battery Management System....................... 257
Changing the Engine Air Filter................266 Duratec Engines.................................................. 267
EcoBoost Engines............................................. 266
Changing the Wiper Blades
.....................258
Front Wiper Blades........................................... 258
Rear Window Wiper Blade............................. 258
Checking MyKey System Status...............56
Checking the Wiper Blades......................257
Child Restraint and Seatbelt Maintenance..................................................37
Child Restraint Positioning
..........................27
Child Safety.......................................................18
General Information............................................. 18
Child Safety Locks
.........................................29
Left-Hand Side..................................................... 30
Right-Hand Side................................................... 30
Cleaning Leather Seats..............................272
504
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Cleaning Products.......................................268
Materials............................................................... 268
Cleaning the Engine....................................270
Cleaning the Exterior..................................268 Cleaning the Headlamps................................ 269
Exterior Chrome Parts..................................... 269
Exterior Plastic Parts........................................ 269
Stripes or Graphics........................................... 269
Underbody........................................................... 269
Under Hood......................................................... 269
Cleaning the Instrument Panel and Instrument Cluster Lens..........................271
Cleaning the Interior.....................................271
Cleaning the Wheels
...................................273
Cleaning the Windows and Wiper Blades...........................................................270
Clearing All MyKeys
.......................................54
Climate Control............................................108
Collision Warning System.........................199 PRINCIPLE OF OPERATION........................... 199
Coolant Check See: Engine Coolant Check........................... 250
Crash Sensors and Airbag Indicator.......46
Creating a MyKey
...........................................54
Programming/Changing Configurable
Settings............................................................... 54
Cross Traffic Alert.........................................196 Blocked Sensors................................................. 198
Switching the System Off and On...............198
System Errors....................................................... 198
System Lights, Messages and Audible Alerts.................................................................. 198
System Limitations............................................ 198
Using the Cross Traffic Alert System..........196
Cruise Control
..................................................72
Principle of Operation....................................... 182
Type One.................................................................. 72
Type Two.................................................................. 73
Cruise control See: Using Cruise Control................................ 182
Customer Assistance.................................225
D
Data Recording
..................................................9
Event Data Recording.......................................... 10
Service Data Recording........................................ 9Daytime Running Lamps.............................79
Type One - Conventional
(Non-Configurable)........................................ 79
Type Two - Configurable................................... 79
Digital Radio..................................................332 HD Radio Reception and Station
Troubleshooting............................................ 333
Direction Indicators
........................................81
Doors and Locks.............................................59
Driver Alert......................................................189 PRINCIPLE OF OPERATION........................... 189
USING DRIVER ALERT..................................... 189
Driver and Passenger Airbags
...................40
Children and Airbags............................................ 41
Proper Driver and Front Passenger Seating Adjustment....................................................... 40
Driver Knee Airbag
.........................................45
Driving Aids.....................................................189
Driving Hints
...................................................216
Driving Through Water................................217
DRL See: Daytime Running Lamps......................... 79
E
Economical Driving
......................................216
Electric Parking Brake..................................161 Applying the Electric Parking brake..............161
Battery With No Charge................................... 163
Releasing the Electric Parking Brake...........162
Electromagnetic Compatibility...............474
Emission Law
..................................................147
Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance.........148
Tampering With a Noise Control System............................................................... 147
End User License Agreement..................476 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................. 476
Engine Block Heater....................................135 Using the Engine Block Heater...................... 135
Engine Coolant Check...............................250 Adding Coolant.................................................. 250
Coolant Change.................................................. 252
Engine Coolant Temperature Management.................................................. 253
Fail-Safe Cooling................................................ 252
Recycled Coolant............................................... 252
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Severe Climates..................................................
252
Engine Emission Control............................147
Engine Immobilizer See: Passive Anti-Theft System..................... 69
Engine Oil Check..........................................248
Adding Engine Oil.............................................. 248
Engine Oil Dipstick - 1.5L EcoBoost™.................................................248
Engine Oil Dipstick - 2.0L EcoBoost™/ 2.5L................................................................248
Engine Specifications - 1.5L EcoBoost™..................................................301
Drivebelt Routing................................................ 301
Engine Specifications - 2.0L EcoBoost™..................................................301
Drivebelt Routing............................................... 302
Engine Specifications - 2.5L....................302 Drivebelt Routing............................................... 303
Entertainment..............................................396 AM/FM Radio...................................................... 398
Apps....................................................................... 406
Bluetooth Stereo or USB................................ 405
CD........................................................................\
... 404
HD Radio ™ Information (If
Available)......................................................... 401
SiriusXM® Satellite Radio (If Activated)....................................................... 398
Sources.................................................................. 397
Supported Media Players, Formats and Metadata Information................................ 406
USB Ports............................................................ 406
Environment
......................................................15
EPB See: Electric Parking Brake.............................. 161
Essential Towing Checks...........................212 Before Towing a Trailer..................................... 213
Hitches.................................................................... 212
Launching or Retrieving a Boat or Personal Watercraft (PWC)......................................... 214
Safety Chains....................................................... 212
Trailer Brakes........................................................ 213
Trailer Lamps........................................................ 213
Trailer Towing Connector................................. 212
When Towing a Trailer....................................... 213
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options.................................14 Exterior Mirrors
................................................84
Blind Spot Monitor.............................................. 85
Fold-Away Exterior Mirrors............................... 84
Heated Exterior Mirrors...................................... 84
Integrated Blind Spot Mirrors.......................... 85
Memory Mirrors..................................................... 84
Power Exterior Mirrors........................................ 84
Puddle Lamps ...................................................... 84
Signal Indicator Mirrors...................................... 84
F
Fastening the Seatbelts...............................32 How to Extract Seatbelts in the Rear
Outermost Positions...................................... 34
Seatbelt Locking Modes.................................... 33
Using Seatbelts During Pregnancy................33
Flat Tire See: Changing a Road Wheel....................... 295
Floor Mats
........................................................217
Fog Lamps - Front See: Front Fog Lamps........................................ 80
Ford Credit
..........................................................11
US Only...................................................................... 11
Ford Protect...................................................453 Ford Protect Extended Service Plan
(CANADA ONLY).......................................... 454
Ford Protect Extended Service Plans (U.S. Only).................................................................. 453
Four-Wheel Drive
.........................................155
Principle of Operation....................................... 155
Front Fog Lamps............................................80
Front Parking Aid..........................................169 Obstacle Distance Indicator........................... 170
Front Passenger Sensing System.............41
Fuel and Refueling.......................................139
Fuel Consumption
........................................145
Advertised Capacity.......................................... 145
Calculating Fuel Economy.............................. 145
Filling the Fuel Tank........................................... 145
Fuel Filler Funnel Location.......................140
Fuel Filter........................................................255
Fuel Quality.....................................................139 Choosing the Right Fuel - Flex Fuel
Vehicles............................................................. 139
Switching Between E85 and Gasoline............................................................ 140
Fuel Shutoff...................................................220
506
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Fuses.................................................................232
Fuse Specification Chart...........................232
Luggage Compartment Fuse Panel...........238
Passenger Compartment Fuse
Panel .................................................................. 236
Power Distribution Box.................................... 232
Pre-Fuse Box....................................................... 232
G
Garage Door Opener See: Universal Garage Door Opener............124
Gauges...............................................................88 Engine Coolant Temperature Gauge............89
Fuel Gauge............................................................. 89
Information Display............................................ 88
Gearbox See: Transmission............................................... 151
General Information on Radio Frequencies...................................................48
Intelligent Access................................................. 48
General Maintenance Information.......455 Multi-Point Inspection..................................... 457
Owner Checks and Services......................... 456
Protecting Your Investment........................... 455
Why Maintain Your Vehicle?......................... 455
Why Maintain Your Vehicle at Your Dealership?..................................................... 455
Getting Assistance Outside the U.S. and Canada.........................................................228
Getting the Services You Need...............225 Away From Home.............................................. 225
H
Handbrake See: Parking Brake.............................................. 161
Hazard Flashers...........................................220
Headlamp Adjusting See: Adjusting the Headlamps..................... 258
Headlamp Exit Delay....................................79
Headrest See: Head Restraints.......................................... 116
Head Restraints
.............................................116
Adjusting the Head Restraint.......................... 118
Heated Seats..................................................123
Heated Steering Wheel
................................73 Heated Windows and Mirrors...................114
Heated Exterior Mirrors...................................... 114
Heated Rear Window......................................... 114
Windshield Wiper De-icer................................. 114
Heating See: Climate Control......................................... 108
Hill Start Assist..............................................163 Switching the System On and Off...............164
Using Hill Start Assist....................................... 164
Hints on Controlling the Interior Climate............................................................111
Defogging the Side Windows in Cold Weather.............................................................. 114
General Hints.......................................................... 111
Quickly Cooling the Interior.............................. 113
Quickly Heating the Interior............................. 112
Recommended Settings for Cooling............113
Recommended Settings for Heating............113
Hints on Driving With Anti-Lock Brakes............................................................160
Home Screen
................................................388
Hood Lock See: Opening and Closing the Hood..........243
I
Ignition Switch................................................131
In California (U.S. Only)
.............................226
Information Display Control.......................73
Information Displays.....................................93
General Information............................................ 93
Information Messages
.................................96
Airbag........................................................................\
97
Alarm........................................................................\
. 97
Automatic Engine Shutdown........................... 97
Auto Start-Stop.................................................... 98
Battery and Charging System......................... 98
Blind Spot Information and Cross Traffic Alert System..................................................... 99
Collision Warning and Adaptive Cruise Control (ACC)................................................. 100
Doors...................................................................... 100
Engine...................................................................... 101
Four-Wheel Drive................................................ 101
Hill Start Assist.................................................... 102
Keyless Vehicle.................................................... 102
Lighting................................................................... 103
Maintenance........................................................ 103
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Message Indicator...............................................
96
MyKey......................................................................103
Park Aid.................................................................. 104
Park Brake............................................................. 104
Power Steering.................................................... 105
Remote Start....................................................... 105
Starting System ................................................. 105
Tire Pressure Monitoring System.................106
Traction Control.................................................. 106
Trailer...................................................................... 106
Transmission........................................................ 107
Installing Child Restraints............................19 Child Restraints...................................................... 19
Using Lap and Shoulder Belts......................... 20
Using Lower Anchors and Tethers for CHildren (LATCH)............................................ 22
Using Tether Straps............................................. 24
Instrument Cluster........................................88
Instrument Lighting Dimmer......................78
Instrument Panel Overview........................16 Instrument Panel Overview.............................. 16
Interior Lamps
..................................................81
Front Interior Lamps............................................ 81
Rear Interior Lamps.............................................. 81
Interior Mirror...................................................85 Automatic Dimming Mirror............................... 85
Manual Dimming Mirror..................................... 85
Introduction.........................................................7
J
Jump Starting the Vehicle..........................221 To Connect the Booster Cables.................... 222
To Start the Engine............................................ 222
K
Keyless Entry....................................................62 SECURICODE™ KEYLESS ENTRY
KEYPAD............................................................... 62
Keyless Starting
..............................................131
Ignition Modes...................................................... 132
Keys and Remote Controls
........................48
L
Lane Keeping System.................................190 Switching the System On and Off................191 Liftgate...............................................................65
Lighting Control
...............................................77
Flashing the Headlamp High Beam..............78
Headlamp High Beam......................................... 77
Lighting...............................................................77 General Information............................................. 77
Load Carriers See: Roof Racks and Load Carriers............203
Load Carrying
................................................202
Load Limit......................................................204 Special Loading Instructions for Owners of
Pick-up Trucks and Utility-type
Vehicles............................................................ 208
Vehicle Loading - with and without a Trailer................................................................ 204
Locking and Unlocking.................................59 Activating Intelligent Access........................... 60
Autolock................................................................... 61
Battery Saver......................................................... 62
Illuminated Entry.................................................. 62
Illuminated Exit..................................................... 62
Locking and Unlocking the Doors with the Key Blade........................................................... 59
Opening a Rear Door from the Inside..........60
Power Door Locks................................................ 59
Remote Control.................................................... 59
Smart Unlocks for Integrated Keyhead Transmitter......................................................... 61
Smart Unlocks for Intelligent Access Keys....................................................................... 61
Luggage Covers............................................202
Lug Nuts See: Changing a Road Wheel....................... 295
M
Maintenance..................................................243 General Information......................................... 243
Manual Climate Control
............................108
Manual Liftgate..............................................65
Closing the Liftgate............................................. 65
Opening the Liftgate........................................... 65
Manual Seats
..................................................118
Adjusting the Seat Backrest............................ 119
Adjusting the Seat Height................................ 119
Moving the Seat Backward and Forward.............................................................. 118
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Memory Function...........................................121
Saving a PreSet Position................................... 121
Message Center See: Information Displays................................. 93
Mirrors See: Heated Windows and Mirrors...............114
See: Windows and Mirrors................................ 83
Mobile Communications Equipment.......13
Moonroof..........................................................86 Bounce-Back......................................................... 87
Opening and Closing the Moonroof..............87
Opening and Closing the Sunscreen............86
Venting the Moonroof......................................... 87
Motorcraft Parts - 1.5L EcoBoost™.................................................303
Motorcraft Parts - 2.0L EcoBoost™................................................304
Motorcraft Parts - 2.5L..............................305
MyKey Troubleshooting
................................57
MyKey ™.............................................................53
Principle of Operation......................................... 53
N
Navigation.......................................................412 cityseeker.............................................................. 419
Destination Mode............................................... 414
Map Mode............................................................. 413
Navigation Map Updates............................... 420
Navigation Menu................................................. 417
SiriusXM Traffic and Travel Link.................. 420
SYNC AppLink..................................................... 419
Waypoints............................................................. 418
Normal Scheduled Maintenance..........458 Intelligent Oil-Life Monitor™........................ 458
Normal Maintenance Intervals.................... 459
O
Oil Change Indicator Reset
......................249
Oil Check See: Engine Oil Check...................................... 248
Opening and Closing the Hood..............243 Closing the Hood............................................... 244
Opening the Hood............................................. 243
Ordering Additional Owner's Literature
.....................................................230
Obtaining a French Owner ’s Manual.........230 Overhead Console.......................................130
P
Parking Aids
...................................................168
Principle of Operation...................................... 168
Parking Brake
..................................................161
Passive Anti-Theft System........................69
SecuriLock® ........................................................... 69
PATS See: Passive Anti-Theft System..................... 69
Perchlorate.........................................................11
Personal Safety System ™
..........................38
How Does the Personal Safety System
Work?.................................................................. 38
Phone...............................................................407 During a Phone Call........................................... 410
Making Calls....................................................... 409
Pairing Your Cell Phone for the First Time................................................................... 407
Phone Menu........................................................ 408
Receiving Calls.................................................... 410
Smartphone Connectivity................................ 411
Text Messaging..................................................... 411
Post-Crash Alert System
...........................223
Power Door Locks See: Locking and Unlocking............................. 59
Power Liftgate.................................................66 Hands-Free Feature............................................ 68
Obstacle Detection............................................. 68
Opening and Closing the Liftgate.................. 66
Setting the Liftgate Open Height................... 67
Stopping the Liftgate Movement................... 67
Power Seats....................................................119 Power Lumbar....................................................... 121
Power Steering Fluid Check.....................255
Power Windows
..............................................83
Accessory Delay................................................... 84
Bounce-Back......................................................... 83
One-Touch Close................................................. 83
One-Touch Open................................................. 83
Rear Window Lock............................................... 83
Protecting the Environment........................15
Puncture See: Changing a Road Wheel....................... 295
509
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