Cell phone issues
Possible solutionPossible causeIssue
iPhone•Go to your cell phone's Settings.
•Go to the Bluetooth Menu.
•Press the blue circle to the right of thedevice named with your vehicle makeand model to enter the next menu.
•Turn Show Notifications on.
•Disconnect then reconnect your iPhonefrom the SYNC 3 system to activate thissettings update.
Your iPhone is now set up to forwardincoming text messages to SYNC 3.Repeat these steps for every other SYNC 3vehicle that you connect. Your iPhone willonly forward incoming text messages toSYNC 3 if the iPhone is not unlocked in themessaging application.Replying to text messages using SYNC 3 isnot supported by iPhone.Text messages from WhatsApp and Face-book Messenger are not supported.
Your cell phone must support downloadingtext messages through Bluetooth to receiveincoming text messages.
This is a cell phone-dependent feature.
Audible textmessages donot work on mycell phone.
Because each cell phone is different, referto your device's manual for the specific cellphone you are pairing. In fact, there can bedifferences between cell phones due tobrand, model, service provider and softwareversion.
This is a cell phone limita-tion.
369EcoSport (CBW) Canada/United States of America, Vehicles Built From: 14-08-2017, GN15-19G219-ZFB enUSA, First PrintingSYNC™ 3
Taiwan Territory
Note: In accordance with the managementapproach of low-power radio waveradiation motors:
Article 12: For approved and certifiedlow-power radiation motor models,companies, firms or users must not alterthe frequency, increase the power orchange the characteristics and functionsof the original design without authorization.
Article 14: The usage of low-powerradio-frequency motors must not affectaviation safety and interfere with legaltelecommunications. Should interferencebe detected, immediately stop using thedevice and only resume usage afterensuring that there is no longer anyinterference. For the legaltelecommunication and wirelesstelecommunication of the telco, thelow-power radio frequency motor must beable to tolerate legal limits of interferencefrom telecommunication, industrial,scientific and radio wave equipment.
SUNA TRAFFIC CHANNEL – TERMSAND CONDITIONS
By activating, using and/or accessing theSUNA Traffic Channel, SUNA Predictive orother content or material provided byIntelematics (together,SUNA Productsand/or Services), you must acceptcertain terms and conditions. The followingis a brief summary of the terms andconditions that apply to you. To view thefull terms and conditions relevant to youruse of the SUNA Products and/or Services,please consult:
Website
www.sunatraffic.com.au/termsandcon-ditions/
1. Acceptance
By using SUNA Products and/or Services,you will be deemed to have accepted andagreed to be bound by the terms andconditions fully detailed at:
Website
www.sunatraffic.com.au/termsandcon-ditions/
2. Intellectual Property
SUNA Products and/or Services are foryour personal use. You may not record, orretransmit the content, nor use the contentin association with any other trafficinformation or route guidance service ordevice not approved by Intelematics. Youobtain no right of ownership in anyIntellectual Property Rights (includingcopyright) in the data that is used toprovide SUNA Products and/or Services.
3. Appropriate Use
SUNA Products and/or Services areintended as an aid to personal motoringand travel planning, and do not providecomprehensive or accurate information onall occasions. On occasions, you mayexperience additional delay as a result ofusing SUNA Products and/or Services. Youacknowledge that it is not intended, orsuitable, for use in applications where timeof arrival or driving directions may impactthe safety of the public or yourself.
4. Use of SUNA Products and Serviceswhile driving
You, and other authorised drivers of thevehicle in which SUNA Products and/orServices are available or installed andactive, remain at all times responsible forobserving all relevant laws and codes ofsafe driving. In particular, you agree to onlyactively operate SUNA Products and/orServices when the Vehicle is at a completestop and it is safe to do so.
425EcoSport (CBW) Canada/United States of America, Vehicles Built From: 14-08-2017, GN15-19G219-ZFB enUSA, First PrintingAppendices
Switching Air Conditioning On andOff.......................................................................100Switching Climate Control On andOff.......................................................................100Switching Maximum Cooling On andOff.......................................................................100Switching Maximum Defrost On andOff.......................................................................100Switching Recirculated Air On andOff.......................................................................100Swtiching Auto Mode On and Off...............100Automatic Engine Shutdown...................124Automatic Transmission...........................138Automatic Transmission AdaptiveLearning..............................................................141Emergency Park Position ReleaseLever...................................................................140If Your Vehicle Gets Stuck In Mud orSnow....................................................................141Selector Lever Positions..................................138SelectShift™ AutomaticTransmission...................................................139Automatic Transmission FluidCheck..............................................................212Auto-Start-Stop............................................125Disabling Auto-Start-Stop..............................126Enabling Auto-Start-Stop...............................125Autowipers........................................................67Auxiliary Power Points.................................115110 Volt AC Power Point....................................11512 Volt DC Power Point......................................115Locations................................................................115
B
BatterySee: Changing the 12V Battery.......................213Blind Spot Information System..............158Switching the System Off and On...............159System Errors.......................................................159Using the Blind Spot InformationSystem...............................................................158BLISSee: Blind Spot Information System..........158Body Styling Kits..........................................236Bonnet LockSee: Opening and Closing the Hood..........202
Booster Seats..................................................23Types of Booster Seats......................................24Brake Fluid Check.........................................212Brakes...............................................................146General Information..........................................146Breaking-In......................................................178Brakes and Clutch...............................................178Tires..........................................................................178Bulb Specification Chart...........................226
C
Cabin Air Filter...............................................103California Proposition 65..............................11Capacities and Specifications - 1.0LEcoBoost™.................................................279Alternative Engine Oil for Extremely ColdClimates............................................................281Capacities.............................................................279Specifications......................................................279Capacities and Specifications -2.0L................................................................282Alternative Engine Oil for Extremely ColdClimates...........................................................284Capacities.............................................................282Specifications.....................................................282Capacities and Specifications.................271Car WashSee: Cleaning the Exterior..............................230Catalytic Converter......................................135On-Board Diagnostics (OBD-II)...................136Readiness for Inspection and Maintenance(I/M) Testing...................................................136Center Console................................................117Changing a Bulb............................................218Central High Mounted Brake Lamp............225Direction indicators............................................221Front Fog Lamps................................................220Glove box lamp...................................................220Headlamp..............................................................218Interior Lamp.......................................................225Luggage Compartment Lamp, FootwellLamp and Tailgate Lamp...........................226Map Lamp (driver side)...................................226Reading Lamps...................................................226Rear lamps...........................................................223Reversing Lamp..................................................224Side Marker...........................................................219
436EcoSport (CBW) Canada/United States of America, Vehicles Built From: 14-08-2017, GN15-19G219-ZFB enUSA, First PrintingIndex
DRLSee: Daytime Running Lamps.........................73
E
Economical Driving......................................178Emission Law.................................................134Noise Emissions Warranty, ProhibitedTampering Acts and Maintenance..........135Tampering With a Noise ControlSystem...............................................................134End User License Agreement..................401VEHICLE SOFTWARE END USER LICENSEAGREEMENT (EULA) .................................401Engine Block Heater.....................................123Using the Engine Block Heater......................124Engine Coolant Check...............................208Adding Coolant..................................................208Coolant Change..................................................210Engine Coolant TemperatureManagement....................................................211Fail-Safe Cooling................................................210Recycled Coolant..............................................209Severe Climates.................................................209Engine Cooling Fan.....................................207Engine Emission Control............................134Engine ImmobilizerSee: Passive Anti-Theft System......................61Engine Oil Check.........................................206Adding Engine Oil..............................................206Engine Oil Dipstick - 1.0LEcoBoost™.................................................205Engine Oil Dipstick - 2.0L.........................206Engine Specifications - 1.0LEcoBoost™..................................................272Engine Specifications - 2.0L.....................271Entertainment...............................................325AM/FM Radio......................................................326Apps........................................................................334Bluetooth Stereo or USB.................................332HD Radio™ Information (IfAvailable).........................................................329SiriusXM® Satellite Radio (IfActivated).........................................................327Sources..................................................................326Supported Media Players, Formats andMetadata Information................................334USB Port...............................................................334
Environment......................................................15Essential Towing Checks............................173Before Towing a Trailer......................................174Hitches....................................................................173Launching or Retrieving a Boat or PersonalWatercraft (PWC)..........................................174Safety Chains........................................................173Trailer Brakes........................................................173Trailer Lamps........................................................173When Towing a Trailer.......................................174Event Data RecordingSee: Data Recording..............................................9Export Unique Options.................................14Exterior Mirrors.................................................77Integrated Blind Spot Mirrors...........................77Power Exterior Mirrors.........................................77
F
FanSee: Engine Cooling Fan..................................207Fastening the Seatbelts..............................29Seatbelt Locking Modes....................................30Using Seatbelts During Pregnancy...............30Using the Sliding Clip..........................................29Flat TireSee: Changing a Road Wheel.......................265Flat Tire InflationSee: Tire Sealant and Inflator Kit.................239Floor Mats........................................................179Fog Lamps - FrontSee: Front Fog Lamps.........................................73Ford Credit..........................................................11US Only......................................................................11Ford Protect....................................................381Ford Protect Extended Service Plan(CANADA ONLY)..........................................382Ford Protect Extended Service Plans (U.S.Only)...................................................................381Four-Wheel Drive..........................................142Front Fog Lamps.............................................73Front Passenger Sensing System............38Fuel and Refueling........................................127Fuel Consumption........................................132Advertised Capacity...........................................132Filling the Fuel Tank...........................................133Fuel Economy.......................................................133Fuel Filler Funnel Location........................128
438EcoSport (CBW) Canada/United States of America, Vehicles Built From: 14-08-2017, GN15-19G219-ZFB enUSA, First PrintingIndex
I
Ignition Switch................................................119Starting the Engine............................................120Switching the Ignition Off................................119Switching the Ignition On.................................119Switching the Ignition to AccessoryMode....................................................................119In California (U.S. Only)..............................187Information Display Control......................66Information Displays.....................................85General Information............................................85Information Messages.................................88Accessory Power..................................................89Airbag.......................................................................89Alarm........................................................................89Battery and Charging System.........................90Brake System........................................................90Engine........................................................................91Fuel System.............................................................91Hill Start Assist......................................................91Keyless Vehicle......................................................92Lighting....................................................................92Maintenance..........................................................92MyKey.......................................................................93Park Aid....................................................................94Park Brake...............................................................94Power Steering......................................................95Stability Control....................................................95Starting System ...................................................95Tire Pressure Monitoring System...................90Traction Control...................................................96Transmission.........................................................96Vehicle Settings....................................................97Installing Child Restraints.............................17Child Seats...............................................................17Using Lap and Shoulder Belts..........................18Using Lower Anchors and Tethers forCHildren (LATCH)...........................................20Using Tether Straps.............................................22Instrument Cluster........................................80Instrument Lighting Dimmer......................72Interior Lamps..................................................74Courtesy lamp........................................................74Reading lamps.......................................................74Vanity lamp.............................................................75Interior Mirror....................................................78Auto-Dimming Mirror..........................................78
Introduction.........................................................7
J
Jump Starting the Vehicle.........................183Connecting the Jumper Cables.....................183Jump Starting......................................................184Preparing Your Vehicle.....................................183Removing the Jumper Cables........................184
K
Keyless Entry....................................................57Disabled Keys........................................................58General Information............................................57Intelligent Access - Locking and Unlockingthe Doors with the Key Blade.....................58Locking Using Intelligent Access....................57Unlocking only Driver Door...............................58Unlocking Using Intelligent Access................57Keys and Remote Controls.........................45Principle of Operation........................................45
L
Lighting Control..............................................70Headlamp Flasher.................................................71High Beams..............................................................71Parking Lamps.......................................................70Lighting..............................................................70General Information............................................70Load CarriersSee: Roof Racks and Load Carriers.............164Load Carrying.................................................163Load Limit.......................................................165Special Loading Instructions for Owners ofPick-up Trucks and Utility-typeVehicles.............................................................170Vehicle Loading - with and without aTrailer..................................................................165Locking and Unlocking.................................54Autolock..................................................................54Autounlock.............................................................56Illuminated Entry..................................................56Illuminated Exit.....................................................56Locking and Unlocking the Doors with theKey........................................................................55Power Door Locks................................................54
440EcoSport (CBW) Canada/United States of America, Vehicles Built From: 14-08-2017, GN15-19G219-ZFB enUSA, First PrintingIndex
Remote Control....................................................54Smart Unlock.........................................................56Luggage Anchor Points..............................163Luggage Covers.............................................163Lug NutsSee: Changing a Road Wheel.......................265Lug Nuts..........................................................270
M
Maintenance.................................................202General Information.........................................202Manual Climate Control - Vehicles With:Electronic Manual TemperatureControl (EMTC)...........................................99Adjusting the Blower Motor Speed...............99Adjusting the Temperature..............................99Changing the Direction of Airflow.................99Switching Air Conditioning On andOff.........................................................................99Switching Climate Control On andOff.........................................................................99Switching Maximum Cooling On andOff.........................................................................99Switching Maximum Defrost On andOff.........................................................................99Switching Recirculated Air On andOff.........................................................................99Manual Seats.................................................106Adjusting the Height of the Driver’sSeat....................................................................108Adjusting the Lumbar Support......................107Moving the Seat Backward andForward.............................................................107Recline Adjustment...........................................108Message CenterSee: Information Displays.................................85MirrorsSee: Windows and Mirrors................................76Mobile Communications Equipment.......13Moonroof...........................................................78Bounce-Back.........................................................79Opening and Closing the Moonroof..............79Venting the Moonroof.........................................79Motorcraft Parts - 1.0LEcoBoost™..................................................275Motorcraft Parts - 2.0L..............................276
MyKey Troubleshooting...............................53All Vehicles..............................................................53MyKey™............................................................50Principle of Operation........................................50
N
Navigation......................................................340Destination Mode..............................................342Map Mode............................................................340Map search Mode..............................................347Navigation Map Updates...............................350Navigation Menu................................................348Route Guidance Mode.....................................345Waypoints............................................................350Normal Scheduled Maintenance..........386
O
Oil Change Indicator Reset......................207Resetting the Oil Life MonitoringSystem..............................................................207Oil CheckSee: Engine Oil Check......................................206Opening and Closing the Hood..............202Closing the Hood...............................................203Opening the Hood.............................................202Ordering Additional Owner'sLiterature.......................................................191Obtaining a French Owner’s Manual...........191
P
Parking Aids.....................................................151Principle of Operation........................................151Parking Brake..................................................147All Vehicles............................................................147Vehicles With AutomaticTransmission....................................................147Vehicles With Manual Transmission............147Passive Anti-Theft System..........................61Principle of Operation.........................................61SecuriLock®............................................................61PATSSee: Passive Anti-Theft System......................61Perchlorate.........................................................11
441EcoSport (CBW) Canada/United States of America, Vehicles Built From: 14-08-2017, GN15-19G219-ZFB enUSA, First PrintingIndex
Personal Safety System™..........................35How Does the Personal Safety SystemWork?..................................................................35Phone...............................................................334During a Phone Call..........................................338Making Calls.........................................................337Pairing Your Cell Phone for the FirstTime...................................................................334Phone Menu.........................................................335Receiving Calls....................................................338Smartphone Connectivity..............................339Text Messaging...................................................339Post-Crash Alert System...........................185Power Door LocksSee: Locking and Unlocking.............................54Power Seats...................................................108Adjust Four Way Position.................................110Adjust the Lumbar Support...........................109Adjust the Seat Back Recliner........................110Power Windows..............................................76Accessory Delay.....................................................77Bounce-Back..........................................................76One-Touch Down.................................................76One-Touch Up.......................................................76Window Lock..........................................................77Programming a MyKey.................................52Optional Settings.................................................52Protecting the Environment........................15PunctureSee: Changing a Road Wheel.......................265Push Button Ignition Switch.....................120Failure to Start.....................................................120Starting the Engine............................................120Stopping the Engine When the Vehicle isMoving.................................................................121Stopping the Engine with the VehicleStationary..........................................................121Switching the Ignition On (AccessoryMode)................................................................120
R
Rear Parking Aid.............................................151Rear Seats.........................................................111Flip and Fold Seat.................................................111Folding the Seatback Down............................112Lifting the Seat Cushion.....................................111
Rear Under Floor Storage..........................163Adjustable Load Floor.......................................163Rear View Camera........................................152Enhanced Park Aids...........................................155Using the Rear View Camera System.........153Rear View CameraSee: Rear View Camera....................................152Rear Window Wiper and Washers..........69Rear Window Washer.........................................69Rear Window Wiper............................................69Recommended Towing Weights.............172Refueling..........................................................130Refueling System Overview...........................130Refueling System Warning..............................132Refueling Your Vehicle......................................130Remote Control..............................................45Remote Control With a Folding KeyBlade....................................................................46Replacing the Battery.........................................46Removing a Headlamp...............................217Repairing Minor Paint Damage..............234Replacement PartsRecommendation........................................12Collision Repairs....................................................12Scheduled Maintenance and MechanicalRepairs..................................................................12Warranty on Replacement Parts.....................12Replacing a Lost Key or RemoteControl............................................................49Reporting Safety Defects (CanadaOnly)................................................................191Reporting Safety Defects (U.S.Only)................................................................191Roadside Assistance....................................181Vehicles Sold in Canada: Getting RoadsideAssistance........................................................182Vehicles Sold in Canada: RoadsideAssistance Program Coverage..................182Vehicles Sold in Canada: Using RoadsideAssistance........................................................182Vehicles Sold in the United States: GettingRoadside Assistance.....................................181Vehicles Sold in the United States: UsingRoadside Assistance.....................................181Roadside Emergencies................................181Roof Racks and Load Carriers.................164Adjusting the Crossbar.....................................164
442EcoSport (CBW) Canada/United States of America, Vehicles Built From: 14-08-2017, GN15-19G219-ZFB enUSA, First PrintingIndex
Running-InSee: Breaking-In..................................................178Running Out of Fuel.....................................128Adding Fuel From a Portable FuelContainer..........................................................129Filling a Portable Fuel Container..................128
S
Safety Canopy™.............................................42Safety Precautions.......................................127Scheduled Maintenance Record...........390Scheduled Maintenance...........................383Seatbelt Extension........................................34Seatbelt Height Adjustment.......................31Seatbelt Reminder.........................................32Belt-Minder™........................................................32Seatbelts...........................................................28Principle of Operation........................................28Seatbelt Warning Lamp and IndicatorChime................................................................31Conditions of operation.....................................32Seats.................................................................104Security...............................................................61Settings...........................................................353911 Assist...............................................................358Ambient Lighting...............................................365Bluetooth..............................................................355Clock.......................................................................355Display...................................................................366General..................................................................363Media Player........................................................354Mobile Apps..........................................................361Navigation............................................................359Phone.....................................................................355Radio......................................................................358Sound.....................................................................353Valet Mode...........................................................367Vehicle...................................................................365Voice Control......................................................366Wi-Fi & Hotspot.................................................363Side Airbags.....................................................40Sitting in the Correct Position.................104Snow ChainsSee: Using Snow Chains.................................260Spare WheelSee: Changing a Road Wheel.......................265
Special Notices................................................12New Vehicle Limited Warranty.........................12Notice to Owners of Pickup Trucks andUtility Type Vehicles........................................13On Board Diagnostics Data LinkConnector............................................................13Special Instructions..............................................12Using Your Vehicle as an Ambulance............13Using Your Vehicle With a Snowplow............13Special Operating Conditions ScheduledMaintenance..............................................389Exceptions...........................................................390Speed ControlSee: Cruise Control............................................156Stability Control............................................150Principle of Operation......................................150Starter SwitchSee: Ignition Switch............................................119Starting a Gasoline Engine........................122Cold or Hot Engine..............................................122Engine Idle Speed after Starting...................123Failure to Start.....................................................123Fuel Flooded Engine..........................................122Starting and Stopping the Engine...........119General Information...........................................119Steering............................................................162Electric Power Steering....................................162Steering Wheel...............................................65Storage Compartments..............................117SunroofSee: Moonroof.......................................................78Supplementary Restraints System.........36Principle of Operation........................................36Symbols Glossary.............................................7SYNC™ 3........................................................307General Information.........................................307SYNC™ 3 Troubleshooting......................367SYNC™ Applications andServices........................................................294911 Assist...............................................................295SYNC Mobile Apps............................................296SYNC™...........................................................290General Information.........................................290SYNC™ Troubleshooting.........................299
443EcoSport (CBW) Canada/United States of America, Vehicles Built From: 14-08-2017, GN15-19G219-ZFB enUSA, First PrintingIndex