Potential station issues
ActionCauseIssues
No action required. The stationis not available in your currentlocation.
The previously stored multicastpreset or direct tune is notavailable in your current recep-tion area.
Cannot access HD2 orHD3 multicast channelwhen recalling a presetor from a direct tune.
Fill out the station issue form.1Data service issue by the radiobroadcaster.Text information doesnot match currentlyplaying audio.
Fill out the station issue form.1Data service issue by the radiobroadcaster.There is no textinformation shown forcurrently selectedfrequency.
1 You can find the form here:
Website
http://hdradio.com/stations/feedback
HD Radio Technology manufactured underlicense from DTS Inc. and foreign patents.HD Radio and the HD and HD Radio logosare proprietary trademarks of DTS Inc. FordMotor Company and DTS Inc. are notresponsible for the content sent using HDRadio technology. Content may bechanged, added or deleted at any time atthe station owner's discretion.
Bluetooth Stereo or USB
Bluetooth Stereo and USB allow you toaccess media that you store on yourBluetooth device or USB device such asmusic, audio books or podcasts.
The following buttons are available for Bluetooth and USB:
FunctionButton
Pressing the repeat button toggles the repeat setting throughthree modes: repeat off (button not highlighted), repeat all(button highlighted) and repeat track (button highlighted witha small number one).
Repeat
Play the tracks in random order.Shuffle
You can use the forward, reverse, pause orplay buttons to control the audio playback.
To get more information about thecurrently playing track, press the cover artor Info button.
332EcoSport (CBW) Canada/United States of America, Vehicles Built From: 14-08-2017, GN15-19G219-ZFB enUSA, First PrintingSYNC™ 3
Note:: Data, e.g. the Vehicle IdentificationNumber (VIN), SIM Card ID, and data planusage, is shared between Ford and thevehicle network carrier to provide theVehicle Hotspot service in accordance withyour vehicle network carrier agreement,coverage and availability, and may be usedto enable a seamless transition from an oldto new embedded modem and to confirmany updates are successfully delivered.
Note:: For your convenience data usagemay be available for monitoring underSettings but may not reflect actual orcurrent usage. The vehicle network carrieris responsible for providing informationabout your account. Please contact thevehicle network carrier for more information.
Note:: Ford may need to update operatingsystem software on your vehicle, includingsecurity updates and bug fixes, to keepconnected services current, like VehicleHotspot, without prior notice to you.
Note:If you do not have an active vehiclehotspot data plan, open your web browserand go to a website using the HTTP protocolto be automatically redirected to the vehiclenetwork carrier landing page where you canpurchase data. Websites using HTTPS willnot automatically redirect.
Ambient Lighting (If Equipped)
Tap a color once to active ambient lighting.This sets the color to the highest intensity.
You can drag the colors up and down toincrease or decrease the intensity.
To switch ambient lighting off, press theactive color once or drag the active colorall the way down to zero intensity.
Vehicle
Note:Your vehicle may not have all ofthese features.
You can select the following features toupdate their settings.
Door Keypad Code (If equipped)
Select this button to add or erase apersonal door keypad code. To add orerase a personal code, you first need toenter the five-digit factory set code. Youcan find this code on the owner's walletcard in the glove box or from yourauthorized dealer.
Camera Settings
To make adjustments using the touchscreen, select:
Action and DescriptionMessage
Camera Settings
Then select from the following:
When the reverse sensing system detects an object, it displays red,yellow and green highlights at the top of the image.Enhanced ParkAids
You can enable or disable this option using the slider.Rear CameraDelay
You can find more information on the rear-view camera system in the parking aids chapterof your owner manual.
365EcoSport (CBW) Canada/United States of America, Vehicles Built From: 14-08-2017, GN15-19G219-ZFB enUSA, First PrintingSYNC™ 3
Onboard Modem Serial Number (ESN)
Selecting this button on the settings menu
shows you the ESN number for yoursystem. You need this number for certainregistrations such as Satellite Radio.
Display
To make adjustments using the touchscreen, select:
Action and DescriptionMenu Item
Make the screen display brighter or dimmer.Brightness
You can select:Mode
The screen automatically switches between day andnight modes based on the outside light level.Auto
The screen displays with a light background to enhancedaytime viewing.Day
The screen displays with a darker background to makenighttime viewing easier.Night
The screen goes black and does not display anything.To switch the screen back on, simply tap the screen.Off
Enable this option to automatically dim the display brightness basedon ambient lighting conditions.Auto Dim
Voice Control
You can adjust the voice control settingsby selecting the following options.
Menu Item
Enable this option to remove additional voice promptsand confirmations.Advanced Mode
Enable this option to have the system confirm a contactsname with you before making a call.Phone Confirmation
Enable this option to have the system display a list ofavailable voice commands when the voice button ispressed.
Voice Command List
366EcoSport (CBW) Canada/United States of America, Vehicles Built From: 14-08-2017, GN15-19G219-ZFB enUSA, First PrintingSYNC™ 3
Valet Mode
Valet mode allows you to lock the system.No information is accessible until thesystem is unlocked with the correct PIN.
When you select valet mode a pop upappears informing you that a four digitcode must be entered to enable anddisable valet mode. You can use any PINyou chose but you must use the same PINto disable valet mode. The system asksyou to input the code.
Note:If the system is locked and youcannot remember the PIN, please contactthe Customer Relationship Center.
United States: 1-800-392-3673Canada: 1-800-565-3673
To enable valet mode, enter your chosenPIN. The system then asks to confirm yourPIN by reentering it. The system then locks.
To unlock the system, enter the same pinnumber. The system reconnects to yourphone and all of your options are availableagain.
SYNC™ 3 TROUBLESHOOTING
Your SYNC 3 system is easy to use.However, should questions arise, pleaserefer to the tables below.
To check your cell phone's compatibility,visit the Ford website.
Website
owner.ford.comwww.syncmyride.cawww.syncmaroute.ca
Cell phone issues
Possible solutionPossible causeIssue
Refer to your device's manual about audioadjustments.
The audio controlsettings on your cellphone may be affectingSYNC 3 performance.
There is back-ground noiseduring a phonecall.
Try switching your cell phone off, resettingit or removing the battery, then try again.Possible cell phonemalfunction.
During a call, Ican hear theother personbut they cannothear me.
Make sure that the microphone for SYNC3 is not set to off. Look for the microphoneicon on the phone screen.
To restart your system, shut down theengine, open and close the door, and thenlock the door and wait for 2-3 minutes.Make sure that your SYNC 3 screen is blackand the lighted USB port is off.
The system may need tobe restarted.
During a call, Icannot hear theother personand they cannothear me.
Check your cell phone's compatibility.This is a cell phone-dependent feature.SYNC 3 is notable to down-load my phone-book.
367EcoSport (CBW) Canada/United States of America, Vehicles Built From: 14-08-2017, GN15-19G219-ZFB enUSA, First PrintingSYNC™ 3
Check every month
Engine oil level.
Function of all interior and exterior lights.
Tires (including spare) for wear and proper pressure.
Windshield washer fluid level.
Check every six months
Battery connections. Clean if necessary.
Body and door drain holes for obstructions. Clean if necessary.
Cooling system fluid level and coolant strength.
Door weatherstrips for wear. Lubricate if necessary.
Hinges, latches and outside locks for proper operation. Lubricate if necessary.
Parking brake for proper operation.
Safety belts and seat latches for wear and function.
Safety warning lamps (brake, ABS, airbag and safety belt) for operation.
Washer spray and wiper operation. Clean or replace blades as necessary.
Multi-Point Inspection
In order to keep your vehicle running right,it is important to have the systems on yourvehicle checked regularly. This can helpidentify potential issues and prevent majorproblems. We recommend having thefollowing multi-point inspection performedat every scheduled maintenance intervalto help make sure your vehicle keepsrunning great.
385EcoSport (CBW) Canada/United States of America, Vehicles Built From: 14-08-2017, GN15-19G219-ZFB enUSA, First PrintingScheduled Maintenance
5. Service Continuity and Reception ofthe SUNA Traffic Channel
We will use reasonable endeavours toprovide the SUNA Traffic Channel 24 hoursa day, 365 days a year. The SUNA TrafficChannel may occasionally be unavailablefor technical reasons or for plannedmaintenance. We will try to performmaintenance at times when congestion islight. We reserve the right to withdrawSUNA Products and/or Services at anytime.
Also, we cannot assure the uninterruptedreception of the SUNA Traffic ChannelRDS-TMC signal at any particular location.
6. Limitation of Liability
Neither Intelematics (nor its suppliers orthe manufacturer of your device (the“Suppliers”)) shall be liable to you or toany third party for any damages eitherdirect, indirect, incidental, consequentialor otherwise arising out of the use of orinability to use SUNA Products and/orServices even if Intelematics or a Supplierhas been advised of the possibility of suchdamages. You also acknowledge that theneither Intelematics nor any Supplierguarantees nor make any warranties thatrelate to the availability, accuracy orcompleteness of SUNA Products and/orServices, and to the extent which it islawful to do so, both Intelematics and eachSupplier excludes any warranties whichmight otherwise be implied by any Stateor Federal legislation in relation to SUNAProducts and/or Services.
7. Please Note
Great care has been taken in preparing thismanual. Constant product developmentmay mean that some information is notentirely up-to-date. The information in thisdocument is subject to change withoutnotice.
WARNING
Driving while distracted can result inloss of vehicle control, crash andinjury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is the safeoperation of your vehicle. We recommendagainst the use of any hand-held devicewhile driving and encourage the use ofvoice-operated systems when possible.Make sure you are aware of all applicablelocal laws that may affect the use ofelectronic devices while driving.
TYPE APPROVALS
Radio Frequency CertificationLogos for Tire Pressure MonitoringSensor(s)
Argentina
Brazil
426EcoSport (CBW) Canada/United States of America, Vehicles Built From: 14-08-2017, GN15-19G219-ZFB enUSA, First PrintingAppendices
4
4WDSee: Four-Wheel Drive......................................142
A
A/CSee: Climate Control..........................................98About This Manual...........................................7ABSSee: Brakes...........................................................146ABS driving hintsSee: Hints on Driving With Anti-LockBrakes................................................................146Accessories....................................................379Exterior Style........................................................379Interior Style.........................................................379Lifestyle.................................................................379Peace of Mind......................................................379AccessoriesSee: Replacement PartsRecommendation............................................12Adjusting the Headlamps..........................216Horizontal Aim Adjustment.............................217Vertical Aim Adjustment..................................216Adjusting the Steering Wheel...................65Airbag Disposal...............................................44Air ConditioningSee: Climate Control..........................................98Air FilterSee: Changing the Engine Air Filter.............227Air Vents............................................................98Center Air Vents....................................................98Side Air Vents........................................................98AlarmSee: Anti-Theft Alarm........................................63Ambient Lighting............................................75Anti-Theft Alarm............................................63Alarm System........................................................63Arming the Alarm.................................................64Disarming the Alarm...........................................64Triggering the Alarm............................................63Appendices....................................................401Apps.................................................................350..................................................................................350SiriusXM Traffic and Travel Link...................352
Audible Warnings and Indicators.............84Automatic Transmission...................................84Headlamps On Warning Chime.....................84Key Outside Car....................................................84Low Fuel Reminder.............................................84Seatbelt Reminder..............................................84Audio Control..................................................65Seek, Next or Previous.......................................66Audio System................................................285General Information.........................................285Audio Unit - Vehicles With: SYNC3......................................................................288Adjusting the Volume......................................288Changing Radio Stations................................289Pausing or Playing Media...............................289Seek Down and Previous TrackButton...............................................................289Seek Up and Next Track Button..................289Sound Settings...................................................289Switching the Audio Unit On and Off........288Switching the Screen On and Off...............289Audio Unit - Vehicles With: SYNC.........285Adjusting the Volume......................................286Apps........................................................................287Changing Radio Stations................................286Pausing or Playing Media................................287Returning to the Previous Screen................287Scrolling Through the Menu Options.........287Seek Down and Previous TrackButton................................................................287Seek Up and Next Track Button...................287Selecting a Menu Option................................287Selecting Media.................................................286Selecting the Radio..........................................286Sound Settings...................................................287Switching the Audio Unit On and Off........286System Settings.................................................287Using a Cell Phone............................................288Autolamps..........................................................71Autolamps Delay..................................................72Windshield Wiper ActivatedHeadlamps.........................................................72Automatic Climate Control - VehiclesWith: Electronic AutomaticTemperature Control (EATC)...............100Adjusting the Blower Motor Speed.............100Adjusting the Temperature............................100Changing the Direction of Airflow...............100
435EcoSport (CBW) Canada/United States of America, Vehicles Built From: 14-08-2017, GN15-19G219-ZFB enUSA, First PrintingIndex
Side Repeater......................................................222Vanity lamp..........................................................225Changing a Fuse..........................................200Fuses......................................................................200Changing a Road Wheel...........................265Dissimilar Spare Wheel and Tire AssemblyInformation.....................................................265Installing a Road Wheel..................................269Jacking and Lifting Points..............................268Removing a Road Wheel................................268Vehicle Jack..........................................................267Vehicles With a Spare Wheel.......................266Changing the 12V Battery..........................213Remove and Reinstall the Battery...............214Changing the Engine Air Filter.................227Changing the Air Filter Element....................227Changing the Wiper Blades......................215Rear Window Wiper Blade..............................215Windshield Wiper Blades.................................215Checking MyKey System Status...............52MyKey Distance.....................................................52Number of Admin Keys......................................53Number of MyKeys...............................................52Checking the Wiper Blades.......................215Child Restraint and SeatbeltMaintenance.................................................34Child Restraint Positioning.........................25Child Safety.......................................................16General Information.............................................16Child Safety Locks.........................................26Rear Left-Hand Door..........................................26Rear Right-Hand Door........................................27Cleaning Leather Seats.............................233Cleaning Products.......................................229Cleaning the Engine.....................................231Cleaning the Exterior..................................230Cleaning the Headlamps................................230Exterior Chrome Parts.....................................230Exterior Plastic Parts.........................................231Stripes or Graphics.............................................231Underbody.............................................................231Under Hood...........................................................231Cleaning the Instrument Panel andInstrument Cluster Lens.........................233Cleaning the Interior....................................232Cleaning the Wheels..................................234Cleaning the Windows and WiperBlades............................................................232
Clearing All MyKeys.......................................52Climate Control..............................................98Principle of Operation........................................98Cold Weather Precautions........................178Coolant CheckSee: Engine Coolant Check...........................208Cool Box.............................................................117Crash Sensors and Airbag Indicator........43Creating a MyKey.............................................51Vehicles With a Key..............................................51Vehicles With Push-Button Start....................51Cross Traffic Alert.........................................159Blocked Sensors..................................................161Switching the System Off and On................161System Errors........................................................161System Lights, Messages and AudibleAlerts...................................................................161System Limitations.............................................161Using the Cross Traffic Alert System..........159Cruise Control.................................................66Principle of Operation.......................................156Cruise controlSee: Using Cruise Control................................156Customer Assistance.................................186
D
Data Recording..................................................9Event Data Recording..........................................10Service Data Recording........................................9Daytime Running Lamps.............................73Type 1 - Conventional (Non-Configurable)....................................................73Type 2 - Configurable..........................................73Direction Indicators........................................74Doors and Locks.............................................54Drive Belt Routing - 1.0LEcoBoost™.................................................228Drive Belt Routing - 2.0L...........................228Driver and Passenger Airbags....................37Children and Airbags..........................................38Proper Driver and Front Passenger SeatingAdjustment........................................................37Driver and Passenger Knee Airbags.........41Driving Aids.....................................................158Driving Hints....................................................178Driving Through Water................................178
437EcoSport (CBW) Canada/United States of America, Vehicles Built From: 14-08-2017, GN15-19G219-ZFB enUSA, First PrintingIndex