2018 FORD C-MAY HYBRID stop start

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Make sure you have a compatible smart-
phone; an Android with OS 2.3 or higher or
an iPhone 3GS or newer with iOS 5.0 or
higher. Additionally, make sure you pair and
connect your phone to SYNC 3 in order to
find AppLink-capable apps on your device.
iPhone users must also connect to a USB
port with an Apple USB cable.
You did not connect an
Applink Compatible
phone to SYNC 3.
AppLink Mobile
Applications:
When I select
"Find Mobile
Apps," SYNC 3
does not find
any applica-
tions.
Make sure you have downloaded and
installed the latest version of the app from
your phone's app store. Make sure the app
is running on your phone. Some apps
require you to register or login to the app
on the phone before using them with
AppLink. Also, some may have a "Ford
SYNC" setting, so check the app's settings
menu on the phone.
AppLink-enabled apps
are not installed and
running on your mobile
device.
My phone is
connected, but I
still cannot find
any apps.
Closing and restarting apps may help SYNC
3 find the application if you cannot discover
it inside the vehicle. On an Android device,
if apps have an 'Exit' or 'Quit' option, then
select it and restart the app. If the app does
not have that option, select the phone's
settings menu and select 'Apps', then find
the particular app and choose 'Force stop.'
Do not forget to restart the app afterward,
then select "Find Mobile Apps" on SYNC 3.
Sometimes apps do not
properly close and re-
open their connection to
SYNC 3, over ignition
cycles, for example.
My phone is
connected, my
app(s) are
running, but I
still cannot find
any apps.
On an iPhone with iOS7+, to force close an
app, double tap the home button then
swipe up on the app to close it. Tap the
home button again, then select the app
again to restart it. After a few seconds, the
app should then appear in SYNC 3's Mobile
App's Menu.
404
C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, Edition date: 201707, Second Printing SYNC™ 3 (If Equipped)

High Voltage Battery Cut-Off
Switch............................................................149
........................................................................\
........... 149
High Voltage Battery....................................147 General Information........................................... 147
Hill Start Assist..............................................154 Switching the System On and Off...............155
Using Hill Start Assist........................................ 155
Hints on Controlling the Interior Climate ..........................................................108
Defogging the Side Windows in Cold
Weather............................................................ 108
General Hints....................................................... 108
Quickly Cooling the Interior............................ 108
Quickly Heating the Interior........................... 108
Recommended Settings for Cooling..........108
Recommended Settings for Heating..........108
Hints on Driving With Anti-Lock Brakes............................................................154
Home Screen
................................................344
Hood Lock See: Opening and Closing the Hood............212
Hybrid Vehicle Frequently Asked Questions......................................................133
Hybrid Vehicle Operation
............................131
Battery:.................................................................... 132
Braking:................................................................... 132
Driving:..................................................................... 131
Driving to Optimize Fuel Economy...............132
Engine:..................................................................... 132
Starting:................................................................... 131
Stopping:................................................................. 131
Transmission Operation:................................... 131
I
Ignition Switch
...............................................125
In California (U.S. Only).............................195
Information Display Control.......................70
Information Displays.....................................92 General Information............................................ 92
Information Messages
.................................99
AdvanceTrac®...................................................... 99
Alarm........................................................................\
99
Battery and Charging System (High Voltage)............................................................ 100
Blind Spot Information and Cross Traffic Alert System................................................... 100Doors......................................................................
100
Fuel........................................................................\
.. 100
Hill Start Assist..................................................... 101
Keys and Intelligent Access............................. 101
Maintenance........................................................ 102
MyKey......................................................................103
Park Aid.................................................................. 103
Park Brake............................................................. 104
Power Steering.................................................... 104
Remote Start....................................................... 104
Tire Pressure Monitoring System.................104
Traction Control.................................................. 105
Transmission........................................................ 105
Installing Child Restraints............................19 Child Seats............................................................... 19
Using Lap and Shoulder Belts......................... 20
Using Lower Anchors and Tethers for CHildren (LATCH)............................................ 22
Using Tether Straps............................................. 24
Instrument Cluster
........................................85
Instrument Lighting Dimmer......................75
Vehicles With Front Fog Lamps...................... 76
Vehicles Without Front Fog Lamps...............76
Instrument Panel Overview........................16
Interior Lamps
..................................................77
Front Interior Lamp.............................................. 77
Front Interior Lamp - With Panorama Roof...................................................................... 78
Rear Interior Lamp............................................... 78
Interior Mirror
...................................................82
Automatic Dimming Mirror............................... 82
Manual Dimming Mirror..................................... 82
Introduction.........................................................7
J
Jump Starting the Vehicle.........................188 Connecting the Jumper Cables..................... 188
Jump Starting...................................................... 190
Preparing Your Vehicle..................................... 188
Removing the Jumper Cables....................... 190
K
Keyless Starting.............................................125 Ignition Modes..................................................... 126
Keys and Remote Controls.........................47
467
C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, Edition date: 201707, Second Printing Index

Perchlorate.........................................................11
Personal Safety System
™..........................37
How Does the Personal Safety System
Work?................................................................... 37
Phone...............................................................363 During a Phone Call.......................................... 366
Making Calls........................................................ 365
Pairing Your Cell Phone for the First Time................................................................... 363
Phone Menu........................................................ 364
Receiving Calls................................................... 366
Smartphone Connectivity.............................. 367
Text Messaging................................................... 367
Post-Crash Alert System...........................192
Power Door Locks See: Locking and Unlocking.............................. 57
Power Liftgate
.................................................63
Obstacle Detection............................................. 65
Opening and Closing the Liftgate.................. 63
Setting the Liftgate Open Height.................. 64
Stopping the Liftgate Movement.................. 64
Power Seats
.....................................................114
Power Lumbar...................................................... 116
Power Steering Fluid Check......................221
Power Windows
..............................................79
Accessory Delay................................................... 80
Bounce-Back......................................................... 79
One-Touch Down................................................. 79
One-Touch Up....................................................... 79
Window Lock......................................................... 79
Protecting the Environment........................15
R
Rear Parking Aid
............................................159
Obstacle Distance Indicator.......................... 160
Rear Seat Armrest
.........................................117
Rear Seats........................................................116 Folding the Seat Backrest ............................... 116
Unfolding the Seat Backrest........................... 116
Rear Under Floor Storage..........................175
Rear View Camera.......................................165 Using the Rear View Camera System.........165
Rear View Camera See: Rear View Camera.................................... 165
Rear Window Wiper and Washers...........72 Rear Window Washer......................................... 73Refueling..........................................................138
Capless System................................................... 139
Remote Control...............................................47 Car Finder................................................................ 49
Integrated Keyhead Transmitters .................. 47
Intelligent Access Key........................................ 48
Remote Start......................................................... 50
Replacing the Battery......................................... 48
Sounding a Panic Alarm.................................... 50
Remote Start.................................................109 Automatic Settings........................................... 109
Heated and Cooled Devices............................ 110
Last Settings......................................................... 110
Removing a Headlamp..............................226
Repairing Minor Paint Damage..............240
Replacement Parts Recommendation........................................12
Collision Repairs.................................................... 12
Scheduled Maintenance and Mechanical Repairs.................................................................. 12
Warranty on Replacement Parts..................... 12
Replacing a Lost Key or Remote Control..............................................................51
Reporting Safety Defects (Canada Only)
..............................................................199
Reporting Safety Defects (U.S. Only)
..............................................................199
Roadside Assistance..................................186 Vehicles Sold in Canada: Getting Roadside
Assistance........................................................ 187
Vehicles Sold in Canada: Roadside Assistance Program Coverage.................. 187
Vehicles Sold in Canada: Using Roadside Assistance........................................................ 187
Vehicles Sold in the United States: Getting Roadside Assistance.................................... 186
Vehicles Sold in the United States: Using Roadside Assistance.................................... 186
Roadside Emergencies
..............................186
Running-In See: Breaking-In.................................................. 183
Running Out of Fuel.....................................137 Adding Fuel From a Portable Fuel
Container.......................................................... 138
Filling a Portable Fuel Container................... 137
469
C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, Edition date: 201707, Second Printing Index

S
Safety Canopy
™............................................44
Safety Precautions......................................136
Satellite Radio
..............................................290
Satellite Radio Electronic Serial Number
(ESN)................................................................. 291
Satellite Radio Reception Factors................291
SiriusXM Satellite Radio Service................... 291
Troubleshooting................................................. 292
Scheduled Maintenance Record
............422
Scheduled Maintenance............................415
Seatbelt Extension........................................36
Seatbelt Height Adjustment
......................33
Seatbelt Reminder........................................34
Belt-Minder™........................................................ 34
Seatbelts...........................................................30 Principle of Operation........................................ 30
Seatbelt Warning Lamp and Indicator Chime...............................................................33
Conditions of operation..................................... 33
Seats....................................................................111
Security
..............................................................66
Settings...........................................................383 911 Assist............................................................... 388
Ambient Lighting............................................... 395
Bluetooth.............................................................. 385
Clock....................................................................... 385
Display................................................................... 396
General.................................................................. 393
Media Player........................................................ 384
Mobile Apps.......................................................... 391
Navigation............................................................ 389
Phone..................................................................... 385
Radio...................................................................... 388
SiriusXM................................................................ 389
Sound..................................................................... 383
Valet Mode........................................................... 397
Vehicle................................................................... 395
Voice Control....................................................... 396
Wi-Fi & Hotspot................................................. 393
Side Airbags
.....................................................43
Sitting in the Correct Position....................111
Snow Chains See: Using Snow Chains................................. 264
Special Notices................................................12 New Vehicle Limited Warranty......................... 12On Board Diagnostics Data Link
Connector............................................................ 13
Special Instructions.............................................. 12
Special Operating Conditions Scheduled Maintenance..............................................420
Exceptions............................................................. 421
Speed Control See: Cruise Control............................................ 168
Stability Control
.............................................157
Principle of Operation....................................... 157
Starter Switch See: Ignition Switch........................................... 125
Starting a Hybrid Electric Vehicle System...........................................................126
Guarding Against Exhaust Fumes................128
Important Ventilating Information...............128
Switching Off the Vehicle When It Is Moving............................................................... 128
Switching Off the Vehicle When It Is Stationary.......................................................... 127
Vehicles with an Ignition Key.......................... 127
Vehicles with Keyless Start............................. 126
Starting and Stopping the Engine
..........125
General Information.......................................... 125
Steering.............................................................174 Electric Power Steering..................................... 174
Steering Wheel
...............................................68
Storage Compartments.............................124
Sun Shades
......................................................83
Bounce-Back......................................................... 83
Opening and Closing the Sun Shade...........83
Sun Shade Relearning........................................ 83
Sun Visors
.........................................................82
Illuminated Vanity Mirror................................... 83
Supplementary Restraints System.........38 Principle of Operation........................................ 38
Symbols Glossary
.............................................7
SYNC™ 3........................................................332
General Information.......................................... 332
SYNC™ 3 Troubleshooting......................397
SYNC™ Applications and Services
.......310
911 Assist................................................................ 310
SYNC Mobile Apps............................................. 312
SYNC™...........................................................294 General Information......................................... 294
SYNC™ Troubleshooting
..........................324
470
C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, Edition date: 201707, Second Printing Index