Safety Information
WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving. •
Do not attempt to service or repair the
system. Have an authorized dealer
check your vehicle.
• Do not operate playing devices if the
power cords or cables are broken, split
or damaged. Place cords and cables
out of the way, so they do not interfere
with the operation of pedals, seats,
compartments or safe driving abilities. •
Do not leave playing devices in your
vehicle during extreme conditions as it
could cause them damage. See your
device's user guide for further
information.
• For your safety, some SYNC 3 functions
are speed-dependent. Their use is
limited to when your vehicle is traveling
at speeds under 3 mph (5 km/h). Make
sure that you review your device's
manual before using it with SYNC 3.
Speed-restricted Features
Some features of this system may be too
difficult to use while your vehicle is moving
so they are restricted from use unless your
vehicle is stationary.
• Screens crowded with information,
such as Point of Interest reviews and
ratings, SiriusXM Traffic and Travel Link
sports scores, movie times or ski
conditions.
• Any action that requires you to use a
keyboard is restricted, such as entering
a navigation destination or editing
information.
• All lists are limited so the user can view
fewer entries (such as phone contacts
or recent phone call entries).
See the following table for more specific
examples. Restricted features
Pairing a Bluetooth phone.
Cellular Phone
Browsing of list entries is limited for phone contacts and
recent phone calls.
Editing the keypad code.
System Functionality
Enabling Valet Mode.
Editing settings while the rear view camera or active park
assist are active.
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Restricted features
Editing Wi-Fi settings.
Wi-Fi
Editing the list of wireless networks.
Connecting to a new Wi-Fi network.
Viewing received text messages.
Text Messages
Using the keyboard to enter a destination.
Navigation
Adding or editing Navigation Favorites entries or Avoid
Areas.
Creating a SYNC Owner Account
Why do I need a SYNC owner account?
• Essential for keeping up with the latest
software and connected features.
• Access to customer support for any
questions you may have.
• Maintain account permissions.
Visit the website to sign up and register. Website
www.owner.ford.com
www.syncmyride.ca
www.syncmaroute.ca
MyFord Mobile ™ with Embedded
Modem (If Equipped)
Connect to your vehicle using the MyFord
Mobile app on your smartphone. The
embedded modem in your vehicle
communicates with the app and allows
you to start, lock, unlock and locate your
vehicle remotely. The app also connects
you with other vehicle resources like a
parking locator, roadside assistance, dealer
locations and Ford Support. MyFord Mobile is supported by Android and iPhone and it
is available through the App Store and
Google Play. The MyFord mobile app is
available through a free download.
Services included for four years. Text and
data rates apply to usage.
Updating Your System
You can choose to download the update
onto a USB drive or use Wi-Fi to deliver
automatic updates.
USB Updates
To use the USB update you need to log
into your owner account and visit the SYNC
software update page.
Website
www.owner.ford.com
www.syncmyride.ca
www.syncmaroute.ca
The website notifies you if an update is
available. You can then select to download
the update.
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(If Equipped)
For a complete listing of the accessories
that are available for your vehicle, please
contact your authorized dealer or visit the
online store web site:
Web Address (United States)
www.Accessories.Ford.com Web Address (Canada)
www.Accessories.Ford.ca
Ford Motor Company will repair or replace
any properly authorized dealer-installed
Ford Original Accessory found to be
defective in factory-supplied materials or
workmanship during the warranty period,
as well as any component damaged by the
defective accessories.
Ford Motor Company warrants your
vehicle's Ford Original Accessory through
the warranty that provides the greatest
benefit:
• 24 months, unlimited mileage.
• The remainder of your new vehicle
limited warranty.
Contact an authorized dealer for details
and a copy of the warranty.
Exterior style
• Custom graphics.
• Hood deflector*.
• Side window deflectors*.
• Splash guards.
Interior style
• Accent lighting.
• Cargo area protector.
• Door sill plates.
• Floor mats. Lifestyle
•
Ash cup or smoker's packages.
• Cargo net*.
• Rear seat entertainment.
• Roof racks and carriers*.
• Soft cargo organizers.
• Tablet cradle*.
Peace of mind
• Bumper-mounted parking assist
system*.
• Car covers.
• Charge cord storage bag*.
• First aid kit.
• Keyless entry keypad.
• Rear bumper protector.
• Remote start.
• Roadside assistance kit*.
• Vehicle security systems.
• Wheel locks.
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Less Cost to Properly Maintain Your
Vehicle
Ford Protect extended service plan also
offers a Premium Maintenance Plan that
covers all scheduled maintenance, and
selected wear items. The coverage is
prepaid, so you never have to worry about
the cost of your vehicle
’s maintenance.
Covered maintenance includes:
• Windshield wiper blades.
• Spark plugs.
• The clutch disc (if equipped).
• Brake pads and linings.
• Shock absorbers.
• Struts.
• Engine Belts.
• Engine coolant hoses, clamps and
o-rings.
• Diesel exhaust fluid replenishment (if
equipped).
• Cabin air filter replacement every
20,000 mi (32,000 km) (electric
vehicles only).
Interest Free Finance Options
Just a 10% down payment will provide you
with an affordable, no interest, no fee
payment program allowing you all the
security and benefits Ford Protect
extended service plan has to offer while
paying over time. You are pre-approved
with no credit check or hassles. To learn
more, call our Ford Protect extended
service plan specialists at 800-367-3377.
Ford Protect Extended Service Plan
P.O. Box 321067
Detroit, MI 48232 Ford Protect Extended Service
Plan (CANADA ONLY)
You can get more protection for your
vehicle by purchasing a Ford Protect
extended service plan. Ford Protect
extended service plan is the only service
contract backed by Ford Motor Company
of Canada, Limited. Depending on the plan
you purchase, Ford Protect extended
service plan provides benefits such as:
•
Rental reimbursement.
• Coverage for certain maintenance and
wear items.
• Protection against repair costs after
your New Vehicle Limited Warranty
Coverage expires.
• Roadside Assistance benefits.
There are several Ford Protect extended
service plans available in various time,
distance and deductible combinations.
Each plan is tailored to fit your own driving
needs, including reimbursement for towing
and rental. When you purchase Ford
Protect extended service plan, you receive
added peace-of-mind protection
throughout Canada, the United States and
Mexico, provided by a network of
participating authorized Ford Motor
Company dealers.
Note: Repairs performed outside of
Canada, the United States and Mexico are
not eligible for Ford Protect extended
service plan coverage.
This information is subject to change. For
more information; visit your local Ford of
Canada dealer or www.ford.ca to find the
Ford Protect extended service plan that is
right for you.
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A
A/C
See: Climate Control......................................... 106
About This Manual...........................................7
ABS See: Brakes............................................................ 153
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................ 154
Accessories......................................................411 Exterior style.......................................................... 411
Interior style........................................................... 411
Lifestyle................................................................... 411
Peace of mind....................................................... 411
Accessories See: Replacement Parts
Recommendation............................................ 12
Active Park Assist..........................................161 Automatic Steering into Parking
Space................................................................. 163
Deactivating the Park Assist Feature..........163
Troubleshooting the System.......................... 164
Using Active Park Assist................................... 162
Adjusting the Headlamps.........................225 Horizontal Aim Adjustment........................... 226
Vertical Aim Adjustment................................. 225
Adjusting the Steering Wheel...................68
Airbag Disposal
..............................................46
Air Conditioning See: Climate Control......................................... 106
Air Filter See: Changing the Engine Air Filter.............232
Alarm See: Anti-Theft Alarm......................................... 67
Ambient Lighting
............................................78
Anti-Theft Alarm............................................67
Arming the Alarm................................................. 67
Disarming the Alarm........................................... 67
Appendices....................................................433
Apps.................................................................380 ........................................................................\
.......... 380
SiriusXM Traffic and Travel Link................... 382
At a Glance........................................................16
Audible Warnings and Indicators............90 Automatic Transmission Warning
Chime................................................................... 91
Engine On Warning Chime............................... 90Headlamps On Warning Chime.......................
91
Key in Ignition Warning Chime........................ 90
Keyless Warning Alert ....................................... 90
Parking Brake On Warning Chime................... 91
Audio Control..................................................68 Seek, Next or Previous....................................... 69
Audio System.................................................277 General Information.......................................... 277
Audio Unit - Vehicles With: AM/FM/CD/ Satellite Radio...........................................282
Menu Structure.................................................. 284
Audio Unit - Vehicles With: AM/FM/CD/ SYNC/Touchscreen Display
.................280
Audio Unit - Vehicles With: AM/FM/CD/ SYNC.............................................................278
Audio Unit - Vehicles With: Sony Audio System..........................................................287
Autolamps.........................................................75 Windshield Wiper Activated
Headlamps......................................................... 75
Automatic Climate Control
......................106
Smart Zone........................................................... 107
Automatic Engine Shutdown...................129
Automatic Transmission...........................150 Brake-Shift Interlock Override........................ 151
If Your Vehicle Gets Stuck In Mud or Snow................................................................... 152
Understanding the Shift Positions of your Automatic Transmission............................ 150
Automatic Transmission Fluid Check
............................................................220
Autowipers.........................................................71 Autowipers Settings............................................ 72
Auxiliary Power Points
................................122
110 Volt AC Power Point.................................... 122
12 Volt DC Power Point...................................... 122
Locations................................................................ 122
B
Battery See: Changing the 12V Battery...................... 222
Blind Spot Information System...............170 Switching the System Off and On.................171
System Errors......................................................... 171
Using the Blind Spot Information System............................................................... 170
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Event Data Recording
See: Data Recording.............................................. 9
Export Unique Options..................................13
Exterior Mirrors...............................................80
Blind Spot Information System...................... 82
Fold-Away Exterior Mirrors................................ 81
Heated Exterior Mirrors....................................... 81
Integrated Blind Spot Mirrors........................... 81
Power Exterior Mirrors........................................ 80
Puddle Lamps........................................................ 81
Signal Indicator Mirrors....................................... 81
F
Fastening the Seatbelts
................................31
Seatbelt Locking Modes.................................... 32
Using Seatbelts During Pregnancy.................31
Flat Tire Inflation See: Tire Sealant and Inflator Kit.................244
Floor Mats
.......................................................184
Fog Lamps - Front See: Front Fog Lamps......................................... 77
Ford Credit
..........................................................11
US Only...................................................................... 11
Ford Protect....................................................413 Ford Protect Extended Service Plan
(CANADA ONLY)........................................... 414
Ford Protect Extended Service Plans (U.S. Only)................................................................... 413
Front Fog Lamps.............................................77
Front Parking Aid..........................................160 Obstacle Distance Indicator............................ 161
Front Passenger Sensing System............40
Fuel and Refueling.......................................136
Fuel Consumption
.........................................141
Fuel Economy....................................................... 141
Fuel Filler Funnel Location........................137
Fuel Filter
..........................................................221
Fuel Quality.....................................................136 Choosing the Right Fuel................................... 136
Fuel Shutoff....................................................187
Fuses.................................................................201
Fuse Specification Chart...........................201 Luggage Compartment Fuse Panel............207
Passenger Compartment Fuse
Panel................................................................. 204
Power Distribution Box..................................... 201
Pre-Fuse Box........................................................ 201G
Garage Door Opener
See: Universal Garage Door Opener............118
Gauges...............................................................85 Left Information Display.................................... 85
Right Information Display................................. 86
Gearbox See: Transmission.............................................. 150
General Information on Radio Frequencies...................................................47
Intelligent Access.................................................. 47
General Maintenance Information........415 Multi-point Inspection....................................... 417
Owner Checks and Services.......................... 416
Protecting Your Investment............................ 415
Why Maintain Your Vehicle?.......................... 415
Why Maintain Your Vehicle at Your Dealership?...................................................... 415
Getting Assistance Outside the U.S. and Canada..........................................................197
Getting the Services You Need...............194 Away From Home.............................................. 194
Global Opening
..............................................80
Opening the Windows....................................... 80
H
Handbrake See: Parking Brake............................................. 154
Hazard Flashers.............................................187
Headlamp Adjusting See: Adjusting the Headlamps..................... 225
Headlamp Exit Delay....................................76
Headlamp Removal See: Removing a Headlamp.......................... 226
Headrest See: Head Restraints........................................... 111
Head Restraints
...............................................111
Adjusting the Head Restraint.......................... 112
Heated Seats
...................................................117
Heated Windows and Mirrors..................108 Heated Exterior Mirrors.................................... 109
Heated Rear Window....................................... 109
Heating See: Climate Control......................................... 106
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High Voltage Battery Cut-Off
Switch............................................................149
........................................................................\
........... 149
High Voltage Battery....................................147 General Information........................................... 147
Hill Start Assist..............................................154 Switching the System On and Off...............155
Using Hill Start Assist........................................ 155
Hints on Controlling the Interior Climate ..........................................................108
Defogging the Side Windows in Cold
Weather............................................................ 108
General Hints....................................................... 108
Quickly Cooling the Interior............................ 108
Quickly Heating the Interior........................... 108
Recommended Settings for Cooling..........108
Recommended Settings for Heating..........108
Hints on Driving With Anti-Lock Brakes............................................................154
Home Screen
................................................344
Hood Lock See: Opening and Closing the Hood............212
Hybrid Vehicle Frequently Asked Questions......................................................133
Hybrid Vehicle Operation
............................131
Battery:.................................................................... 132
Braking:................................................................... 132
Driving:..................................................................... 131
Driving to Optimize Fuel Economy...............132
Engine:..................................................................... 132
Starting:................................................................... 131
Stopping:................................................................. 131
Transmission Operation:................................... 131
I
Ignition Switch
...............................................125
In California (U.S. Only).............................195
Information Display Control.......................70
Information Displays.....................................92 General Information............................................ 92
Information Messages
.................................99
AdvanceTrac®...................................................... 99
Alarm........................................................................\
99
Battery and Charging System (High Voltage)............................................................ 100
Blind Spot Information and Cross Traffic Alert System................................................... 100Doors......................................................................
100
Fuel........................................................................\
.. 100
Hill Start Assist..................................................... 101
Keys and Intelligent Access............................. 101
Maintenance........................................................ 102
MyKey......................................................................103
Park Aid.................................................................. 103
Park Brake............................................................. 104
Power Steering.................................................... 104
Remote Start....................................................... 104
Tire Pressure Monitoring System.................104
Traction Control.................................................. 105
Transmission........................................................ 105
Installing Child Restraints............................19 Child Seats............................................................... 19
Using Lap and Shoulder Belts......................... 20
Using Lower Anchors and Tethers for CHildren (LATCH)............................................ 22
Using Tether Straps............................................. 24
Instrument Cluster
........................................85
Instrument Lighting Dimmer......................75
Vehicles With Front Fog Lamps...................... 76
Vehicles Without Front Fog Lamps...............76
Instrument Panel Overview........................16
Interior Lamps
..................................................77
Front Interior Lamp.............................................. 77
Front Interior Lamp - With Panorama Roof...................................................................... 78
Rear Interior Lamp............................................... 78
Interior Mirror
...................................................82
Automatic Dimming Mirror............................... 82
Manual Dimming Mirror..................................... 82
Introduction.........................................................7
J
Jump Starting the Vehicle.........................188 Connecting the Jumper Cables..................... 188
Jump Starting...................................................... 190
Preparing Your Vehicle..................................... 188
Removing the Jumper Cables....................... 190
K
Keyless Starting.............................................125 Ignition Modes..................................................... 126
Keys and Remote Controls.........................47
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Perchlorate.........................................................11
Personal Safety System
™..........................37
How Does the Personal Safety System
Work?................................................................... 37
Phone...............................................................363 During a Phone Call.......................................... 366
Making Calls........................................................ 365
Pairing Your Cell Phone for the First Time................................................................... 363
Phone Menu........................................................ 364
Receiving Calls................................................... 366
Smartphone Connectivity.............................. 367
Text Messaging................................................... 367
Post-Crash Alert System...........................192
Power Door Locks See: Locking and Unlocking.............................. 57
Power Liftgate
.................................................63
Obstacle Detection............................................. 65
Opening and Closing the Liftgate.................. 63
Setting the Liftgate Open Height.................. 64
Stopping the Liftgate Movement.................. 64
Power Seats
.....................................................114
Power Lumbar...................................................... 116
Power Steering Fluid Check......................221
Power Windows
..............................................79
Accessory Delay................................................... 80
Bounce-Back......................................................... 79
One-Touch Down................................................. 79
One-Touch Up....................................................... 79
Window Lock......................................................... 79
Protecting the Environment........................15
R
Rear Parking Aid
............................................159
Obstacle Distance Indicator.......................... 160
Rear Seat Armrest
.........................................117
Rear Seats........................................................116 Folding the Seat Backrest ............................... 116
Unfolding the Seat Backrest........................... 116
Rear Under Floor Storage..........................175
Rear View Camera.......................................165 Using the Rear View Camera System.........165
Rear View Camera See: Rear View Camera.................................... 165
Rear Window Wiper and Washers...........72 Rear Window Washer......................................... 73Refueling..........................................................138
Capless System................................................... 139
Remote Control...............................................47 Car Finder................................................................ 49
Integrated Keyhead Transmitters .................. 47
Intelligent Access Key........................................ 48
Remote Start......................................................... 50
Replacing the Battery......................................... 48
Sounding a Panic Alarm.................................... 50
Remote Start.................................................109 Automatic Settings........................................... 109
Heated and Cooled Devices............................ 110
Last Settings......................................................... 110
Removing a Headlamp..............................226
Repairing Minor Paint Damage..............240
Replacement Parts Recommendation........................................12
Collision Repairs.................................................... 12
Scheduled Maintenance and Mechanical Repairs.................................................................. 12
Warranty on Replacement Parts..................... 12
Replacing a Lost Key or Remote Control..............................................................51
Reporting Safety Defects (Canada Only)
..............................................................199
Reporting Safety Defects (U.S. Only)
..............................................................199
Roadside Assistance..................................186 Vehicles Sold in Canada: Getting Roadside
Assistance........................................................ 187
Vehicles Sold in Canada: Roadside Assistance Program Coverage.................. 187
Vehicles Sold in Canada: Using Roadside Assistance........................................................ 187
Vehicles Sold in the United States: Getting Roadside Assistance.................................... 186
Vehicles Sold in the United States: Using Roadside Assistance.................................... 186
Roadside Emergencies
..............................186
Running-In See: Breaking-In.................................................. 183
Running Out of Fuel.....................................137 Adding Fuel From a Portable Fuel
Container.......................................................... 138
Filling a Portable Fuel Container................... 137
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