Less Cost to Properly Maintain Your
Vehicle
Ford Protect extended service plan also
offers a Premium Maintenance Plan that
covers all scheduled maintenance, and
selected wear items. The coverage is
prepaid, so you never have to worry about
the cost of your vehicle
’s maintenance.
Covered maintenance includes:
• Windshield wiper blades.
• Spark plugs.
• The clutch disc (if equipped).
• Brake pads and linings.
• Shock absorbers.
• Struts.
• Engine Belts.
• Engine coolant hoses, clamps and
o-rings.
• Diesel exhaust fluid replenishment (if
equipped).
• Cabin air filter replacement every
20,000 mi (32,000 km) (electric
vehicles only).
Interest Free Finance Options
Just a 10% down payment will provide you
with an affordable, no interest, no fee
payment program allowing you all the
security and benefits Ford Protect
extended service plan has to offer while
paying over time. You are pre-approved
with no credit check or hassles. To learn
more, call our Ford Protect extended
service plan specialists at 800-367-3377.
Ford Protect Extended Service Plan
P.O. Box 321067
Detroit, MI 48232 Ford Protect Extended Service
Plan (CANADA ONLY)
You can get more protection for your
vehicle by purchasing a Ford Protect
extended service plan. Ford Protect
extended service plan is the only service
contract backed by Ford Motor Company
of Canada, Limited. Depending on the plan
you purchase, Ford Protect extended
service plan provides benefits such as:
•
Rental reimbursement.
• Coverage for certain maintenance and
wear items.
• Protection against repair costs after
your New Vehicle Limited Warranty
Coverage expires.
• Roadside Assistance benefits.
There are several Ford Protect extended
service plans available in various time,
distance and deductible combinations.
Each plan is tailored to fit your own driving
needs, including reimbursement for towing
and rental. When you purchase Ford
Protect extended service plan, you receive
added peace-of-mind protection
throughout Canada, the United States and
Mexico, provided by a network of
participating authorized Ford Motor
Company dealers.
Note: Repairs performed outside of
Canada, the United States and Mexico are
not eligible for Ford Protect extended
service plan coverage.
This information is subject to change. For
more information; visit your local Ford of
Canada dealer or www.ford.ca to find the
Ford Protect extended service plan that is
right for you.
414
C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, Edition date: 201707, Second Printing Ford Protect
Check Every Month
Engine oil level.
Function of all interior and exterior lights.
Tires (including spare) for wear and proper pressure. Windshield washer fluid level. Check Every Six Months
Battery connections. Clean if necessary.
Body and door drain holes for obstructions. Clean if necessary. Cooling system fluid level and coolant strength.
Door weatherstrips for wear. Lubricate if necessary.
Hinges, latches and outside locks for proper operation. Lubricate if necessary. Parking brake for proper operation.
Safety belts and seat latches for wear and function.
Safety warning lamps (brake, ABS, airbag and safety belt) for operation.
Washer spray and wiper operation. Clean or replace blades as necessary.
Multi-point Inspection
In order to keep your vehicle running right,
it is important to have the systems on your
vehicle checked regularly. This can help
identify potential issues and prevent major
problems. We recommend having the
following multi-point inspection performed
at every scheduled maintenance interval
to help make sure your vehicle keeps
running great.
417
C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, Edition date: 201707, Second Printing Scheduled Maintenance
Multi-point Inspection
Hazard warning system operation
Accessory drive belt(s)
Horn operation
Battery performance
Radiator, cooler, heater and A/C hoses
Engine air filter
Suspension components for leaks ordamage
Exhaust system
Steering and linkage
Exterior lamps operation
Tires for wear and proper pressure2
Fluid levels 1
; fill if necessary
Windshield for cracks, chips or pits
For oil and fluid leaks
Washer spray and wiper operation
Half-shaft dust boots
1 Brake, coolant recovery reservoir, automatic transmission and window washer
2 If your vehicle is equipped with a temporary mobility kit, check the tire sealant expiration
Use By date on the canister. Replace as needed.
Be sure to ask your dealership service
advisor or technician about the multi-point
vehicle inspection. It is a comprehensive
way to perform a thorough inspection of
your vehicle. Your checklist gives you
immediate feedback on the overall
condition of your vehicle.
NORMAL SCHEDULED
MAINTENANCE
Intelligent Oil-Life Monitor™ (If
Equipped)
Your vehicle is equipped with an Intelligent
Oil-Life Monitor that determines when you
should change the engine oil based on how
your vehicle is used. By using several
important factors in its calculations, the
monitor helps reduce the cost of owning
your vehicle and reduces environmental
waste at the same time. This means you do not have to remember
to change the oil on a mileage-based
schedule. Your vehicle lets you know when
an oil change is due by displaying a
message in the information display.
The following table provides examples of
vehicle use and its impact on oil change
intervals. It is a guideline only. Actual oil
change intervals depend on several factors
and generally decrease with severity of
use.
418
C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, Edition date: 201707, Second Printing Scheduled Maintenance
Other Maintenance Items
1
Replace cabin air filter.
Every 20,000 mi
(32,000 km)
Replace engine air filter.
Every
30,000 mi
(48,000 km)
Change engine coolant and motor/electronics coolant. 2
At
100,000 mi
(160,000 km)
Replace spark plugs.
Every
100,000 mi
(160,000 km)
Change automatic transmission fluid.
Every
150,000 mi
(240,000 km)
1 Perform these maintenance items within 3,000 mi (4,800 km) of the last engine oil and
filter change. Do not exceed the designated distance for the interval.
2 Initial replacement at six years or
100,000 mi (160,000 km), then every three years or
50,000 mi (80,000 km).
SPECIAL OPERATING
CONDITIONS SCHEDULED
MAINTENANCE
If you operate your vehicle primarily
in any
of the following conditions, you need to
perform extra maintenance as indicated.
If you operate your vehicle
occasionally
under any of these conditions, it is not
necessary to perform the extra
maintenance. For specific
recommendations, see your dealership
service advisor or technician. Perform the services shown in the
following tables when specified or within
3,000 mi (4,800 km) of the OIL CHANGE
REQUIRED
message appearing in the
information display.
• Example 1
: The OIL CHANGE
REQUIRED message comes on at
28,751 mi (46,270 km). Perform the
30,000 mi (48,000 km) automatic
transmission fluid replacement.
• Example 2
: The OIL CHANGE
REQUIRED message has not come
on, but the odometer reads 30,000 mi
(48,000 km)
(for example, the
Intelligent Oil-Life Monitor was reset
at
25,000 mi (40,000 km)). Perform
the engine air filter replacement.
420
C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, Edition date: 201707, Second Printing Scheduled Maintenance
Collision, Damage or Fire Event...............191
Guidance for Ford Motor Company Electric
and Hybrid-Electric Vehicles Equipped
With High Voltage Batteries....................... 191
Coolant Check See: Engine Coolant Check............................. 216
Crash Sensors and Airbag Indicator........45
Creating a MyKey............................................53 Programming/Changing Configurable
Settings............................................................... 53
Cross Traffic Alert
...........................................171
Blocked Sensors.................................................. 173
Switching the System Off and On................173
System Errors........................................................ 173
System Lights, Messages and Audible Alerts................................................................... 173
System Limitations............................................. 173
Using the Cross Traffic Alert System............171
Cruise Control
.................................................69
Principle of Operation...................................... 168
Cruise control See: Using Cruise Control................................ 168
Customer Assistance
..................................194
D
Data Recording
..................................................9
Event Data Recording.......................................... 10
Service Data Recording........................................ 9
Daytime Running Lamps.............................76
Digital Radio
..................................................288
HD Radio Reception and Station
Troubleshooting............................................ 289
Direction Indicators
........................................77
Doors and Locks..............................................57
Driver and Passenger Airbags...................39 Children and Airbags.......................................... 40
Proper Driver and Front Passenger Seating Adjustment........................................................ 39
Driver Knee Airbag
.........................................44
Driving Aids.....................................................170
Driving Hints...................................................183
Driving Through Water...............................184
DRL See: Daytime Running Lamps......................... 76E
Economical Driving
......................................183
EcoSelect.........................................................133
Electric Vehicle Information
.....................376
Power Flow........................................................... 376
Electromagnetic Compatibility
..............433
Emission Law.................................................143 Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance..........144
Tampering With a Noise Control System............................................................... 143
End User License Agreement
.................435
VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................. 435
Engine Block Heater
....................................128
Using the Engine Block Heater...................... 129
Engine Coolant Check
................................216
Adding Coolant.................................................... 217
Coolant Change.................................................. 219
Engine Coolant Temperature Management.................................................. 220
Fail-Safe Cooling................................................ 219
Recycled Coolant................................................ 218
Severe Climates.................................................. 218
Engine Emission Control............................143
Engine Immobilizer See: Passive Anti-Theft System.................... 66
Engine Oil Check
...........................................215
Adding Engine Oil............................................... 215
Operating in Cold Climates and Short Driving Cycles.................................................. 215
Engine Oil Dipstick.......................................215
Engine Specifications
.................................270
Entertainment...............................................352 AM/FM Radio...................................................... 354
Apps........................................................................\
362
Bluetooth Stereo or USB................................. 361
CD........................................................................\
... 360
HD Radio ™ Information (If
Available)......................................................... 357
SiriusXM® Satellite Radio (If Activated)........................................................ 354
Sources.................................................................. 353
Supported Media Players, Formats and Metadata Information................................ 362
USB Ports............................................................. 362
Environment
......................................................15
465
C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, Edition date: 201707, Second Printing Index
Climate Voice Commands..............................
347
Initiating a Voice Session................................ 296
Mobile App Voice Commands...................... 350
Navigation Voice Commands....................... 349
Phone Voice Commands................................ 348
SiriusXM Traffic and Travel Link Voice Commands...................................................... 351
System Interaction and Feedback..............297
Voice Settings Commands............................. 351
Utilizing the Mediation/Arbitration Program (Canada Only)..........................197
V
Vehicle Care
...................................................235
General Information......................................... 235
Vehicle Certification Label........................273
Vehicle Identification Number.................272
Vehicle Storage
..............................................241
Battery.................................................................... 242
Body........................................................................\
. 241
Brakes..................................................................... 242
Cooling system................................................... 242
Engine...................................................................... 241
Fuel system.......................................................... 242
General................................................................... 241
Miscellaneous..................................................... 242
Removing Vehicle From Storage.................. 242
Tires........................................................................\
. 242
Ventilation See: Climate Control......................................... 106
VIN See: Vehicle Identification Number.............272
Voice Control...................................................69
W
Warning Lamps and Indicators.................87 Anti-Lock Braking System................................. 87
Battery..................................................................... 88
Blind Spot Monitor.............................................. 88
Brake System........................................................ 88
Cruise Control....................................................... 88
Direction Indicator............................................... 88
Door Ajar................................................................. 88
EcoSelect................................................................ 88
Engine and Motor Coolant Temperature..................................................... 88Engine Oil................................................................
88
Fasten Seatbelt.................................................... 89
Front Airbag........................................................... 89
Front Fog Lamps.................................................. 89
Grade Assist........................................................... 89
High Beam.............................................................. 89
Liftgate Ajar............................................................ 89
Low Battery............................................................ 89
Low Fuel Level...................................................... 89
Low Tire Pressure Warning.............................. 89
Parking Lamps...................................................... 89
Powertrain Fault................................................... 89
Ready to Drive....................................................... 90
Service Engine Soon........................................... 90
Stability Control................................................... 90
Stability Control Off........................................... 90
Stop Safely............................................................. 90
Washer Fluid Check.....................................221
Washers See: Cleaning the Exterior.............................. 235
See: Wipers and Washers................................... 71
Waxing
.............................................................236
Wheels and Tires.........................................244 Technical Specifications................................. 268
Windows and Mirrors....................................79
Windshield Washers
......................................72
Front Camera Washer......................................... 72
Windshield Wipers
..........................................71
Intermittent Wipe.................................................. 71
Speed Dependent Wipers.................................. 71
Wiper Blades See: Checking the Wiper Blades.................. 223
Wipers and Washers......................................71
472
C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, Edition date: 201707, Second Printing Index