2018 DODGE DURANGO maintenance

Special Care
•If you drive on salted or dusty roads or if you drive near
the ocean, hose off the undercarriage at least once a
month.
• It is important that the drain holes in the lower edges of
the doors, rocker panels, and trunk be kept clear and
open.
• If you detect any stone chips or scratches in the paint,
touch them up immediately. The cost of such repairs is
considered the responsibility of the owner.
• If your vehicle is damaged due to a collision or similar
cause that destroys the paint and protective coating,
have your vehicle repaired as soon as possible. The cost
of such repairs is considered the responsibility of the
owner.
• If you carry special cargo such as chemicals, fertilizers,
de-icer salt, etc., be sure that such materials are well
packaged and sealed.
• If a lot of driving is done on gravel roads, consider mud
or stone shields behind each wheel.
• Use Mopar Touch Up Paint on scratches as soon as
possible. An authorized dealer has touch up paint to
match the color of your vehicle.
INTERIORS
Seats And Fabric Parts
Use Mopar Total Clean to clean fabric upholstery and
carpeting.
WARNING!
Do not use volatile solvents for cleaning purposes.
Many are potentially flammable, and if used in closed
areas they may cause respiratory harm.
Seat Belt Maintenance
Do not bleach, dye or clean the belts with chemical solvents
or abrasive cleaners. This will weaken the fabric. Sun
damage can also weaken the fabric.
If the belts need cleaning, use a mild soap solution or
lukewarm water. Do not remove the belts from the vehicle
to wash them. Dry with a soft cloth.
Replace the belts if they appear frayed or worn or if the
buckles do not work properly.
466 SERVICING AND MAINTENANCE

WARNING!
A frayed or torn belt could rip apart in a collision and
leave you with no protection. Inspect the belt system
periodically, checking for cuts, frays, or loose parts.
Damaged parts must be replaced immediately. Do not
disassemble or modify the system. Seat belt assemblies
must be replaced after a collision if they have been
damaged (i.e., bent retractor, torn webbing, etc.).
Plastic And Coated Parts
Use Mopar Total Clean to clean vinyl upholstery.
CAUTION!
•Direct contact of air fresheners, insect repellents,
suntan lotions, or hand sanitizers to the plastic,
painted, or decorated surfaces of the interior may
cause permanent damage. Wipe away immediately.
• Damage caused by these type of products may not be
covered by your New Vehicle Limited Warranty.
Cleaning Plastic Instrument Cluster Lenses
The lenses in front of the instruments in this vehicle are
molded in clear plastic. When cleaning the lenses, care
must be taken to avoid scratching the plastic.
1. Clean with a wet soft cloth. A mild soap solution may be
used, but do not use high alcohol content or abrasive
cleaners. If soap is used, wipe clean with a clean damp
cloth.
2. Dry with a soft cloth.
Leather Parts
Mopar Total Clean is specifically recommended for leather
upholstery.
Your leather upholstery can be best preserved by regular
cleaning with a damp soft cloth. Small particles of dirt can
act as an abrasive and damage the leather upholstery and
should be removed promptly with a damp cloth. Stubborn
soils can be removed easily with a soft cloth and Mopar
Total Clean. Care should be taken to avoid soaking your
leather upholstery with any liquid. Please do not use
polishes, oils, cleaning fluids, solvents, detergents, or
ammonia-based cleaners to clean your leather upholstery.
Application of a leather conditioner is not required to
maintain the original condition.8
SERVICING AND MAINTENANCE 467

NOTE:If equipped with light colored leather, it tends to
show any foreign material, dirt, and fabric dye transfer
more so than darker colors. The leather is designed for easy
cleaning, and FCA recommends Mopar total care leather
cleaner applied on a cloth to clean the leather seats as
needed.
CAUTION!
Do not use Alcohol and Alcohol-based and/or Ketone
based cleaning products to clean leather seats, as
damage to the seat may result.
Glass Surfaces
All glass surfaces should be cleaned on a regular basis with
Mopar Glass Cleaner, or any commercial household-type
glass cleaner. Never use an abrasive type cleaner. Use
caution when cleaning the inside rear window equipped
with electric defrosters or windows equipped with radio
antennas. Do not use scrapers or other sharp instruments
that may scratch the elements.
When cleaning the rear view mirror, spray cleaner on the
towel or cloth that you are using. Do not spray cleaner
directly on the mirror.
468 SERVICING AND MAINTENANCE

▫Accessibility — If Equipped ...............542
▫ Stereo Headphone Lifetime Limited Warranty . . .542
 RADIO OPERATION AND MOBILE PHONES . . .547
▫ Regulatory And Safety Information ..........547
 UCONNECT VOICE RECOGNITION QUICK
TIPS .................................548
▫ Introducing Uconnect ....................548
▫ Get Started .......................... .549
▫ Basic Voice Commands ...................550
▫ Radio ...............................550
▫ Media ...............................551
▫ Phone ...............................552
▫ Voice Text Reply .......................554
▫ Climate ............................. .555
▫ Navigation (4C NAV) ....................556 ▫
SiriusXM Guardian (4C/4C NAV)—
If Equipped .......................... .557
▫ Register (4C/4C NAV) ...................558
▫ Vehicle Health Report/Alert (4C/4C NAV) .....558
▫ Mobile App (4C/4C NAV) ................559
▫ SiriusXM Travel Link (4C NAV) .............559
▫ Siri Eyes Free — If Equipped ..............560
▫ Do Not Disturb ........................562
▫ Android Auto — If Equipped ..............562
▫ Apple CarPlay — If Equipped ..............564
▫ General Information .....................565
▫ Additional Information ...................566
 CD/DVD DISC MAINTENANCE ............566
484 MULTIMEDIA

Send & Go
Vehicle Finder
Stolen Vehicle Assistance
Remote Vehicle Start**
Remote Horn & Lights
Roadside Assistance Call
Vehicle Health Reports**
Vehicle Health Alert**
Performance Pages Plus**
**If vehicle is equipped.
Register (4C/4C NAV)
To unlock the full potential of SiriusXM Guardian in your
vehicle, you must activate your SiriusXM Guardian ser-
vices.
1. Press the Apps icon on the bottom of your in-vehicletouchscreen. 2. Select the Activate Services icon from your list of apps.
3. Select “Customer Care” to speak with a SiriusXM
Guardian Customer Care agent who will activate ser-
vices in your vehicle, or select “Enter Email” to activate
on the web.
• U.S. residents visit: www.siriusxm.com/guardian.
• Canadian residents visit: www.siriusxm.ca/guardian.
Vehicle Health Report/Alert (4C/4C NAV)
Your vehicle will send you a monthly email report, which
summarizes the performance of your vehicle’s key systems
so you can stay on top of your vehicle’s maintenance needs
if you are registered for SiriusXM Guardian. Your vehicle
will also send you Vehicle Health Alerts when it detects
issues with its key systems that need your attention. For
further information, refer to your Uconnect Owner ’s
Manual Supplement.
558 MULTIMEDIA

Additional Information
© 2018 FCA US LLC. All rights reserved. Mopar and
Uconnect are registered trademarks and Mopar Owner
Connect is a trademark of FCA US LLC. Android is a
trademark of Google Inc. SiriusXM and all related marks
and logos are trademarks of SiriusXM Radio Inc.
Uconnect System Support:
•U.S. residents visit DriveUconnect.com or call: 1-877-
855-8400(24 hours a day 7 days a week)
• Canadian residents visit DriveUconnect.ca or call: 1-800-
465-2001(English) or 1-800-387-9983(French)
SiriusXM Guardian services support:
• U.S. residents visit www.siriusxm.com/guardian or call:
1-844-796-4827
• Canadian residents visit www.siriusxm.ca/guardian or
call: 1-877-324-9091
CD/DVD DISC MAINTENANCE
To keep a CD/DVD in good condition, take the following
precautions:
1. Handle the disc by its edge; avoid touching the surface. 2. If the disc is stained, clean the surface with a soft cloth,
wiping from center to edge.
3. Do not apply paper or tape to the disc; avoid scratching the disc.
4. Do not use solvents such as benzene, thinner, cleaners, or anti-static sprays.
5. Store the disc in its case after playing.
6. Do not expose the disc to direct sunlight.
7. Do not store the disc where temperatures may become too high.
NOTE: If you experience difficulty in playing a particular
disc, it may be damaged (e.g., scratched, reflective coating
removed, a hair, moisture or dew on the disc), oversized, or
have protection encoding. Try a known good disc before
considering disc player service.
566 MULTIMEDIA

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All work
to be performed may not be covered by the warranty.
Discuss additional charges with the service manager. Keep
a maintenance log of your vehicle’s service history. This
can often provide a clue to the current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident or
work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with the
service advisor and list the items in order of priority. At
many authorized dealers, you may obtain a rental vehicle
at a minimal daily charge. If you need a rental, it is
advisable to make these arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer. We
strongly recommend that you take the vehicle to an autho-
rized dealer. They know your vehicle the best, and are most
concerned that you get prompt and high quality service.
The manufacturer’s authorized dealer have the facilities,
factory-trained technicians, special tools, and the latest
information to ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an authorized dealer
service manager first. Most matters can be resolved with
this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the concern,
you may contact the manufacturer’s customer center.
568 CUSTOMER ASSISTANCE

PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Master-
card, American Express, and Discover orders are accepted.
Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing FCA US LLC vehicles. A
complete working knowledge of the vehicle, system,
and/or components is written in straightforward language
with illustrations, diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and fea-
tures. They show exactly how to find and correct problems
the first time, using step-by-step troubleshooting and driv-
ability procedures, proven diagnostic tests and a complete
list of all tools and equipment.Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to acquaint
you with specific FCA US LLC vehicles. Included are
starting, operating, emergency and maintenance proce-
dures as well as specifications, capabilities and safety tips.
Call toll free at:
•
1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com (U.S.)
572 CUSTOMER ASSISTANCE