SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All work
to be performed may not be covered by the warranty.
Discuss additional charges with the service manager. Keep
a maintenance log of your vehicle’s service history. This
can often provide a clue to the current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident or
work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with the
service advisor and list the items in order of priority. At
many authorized dealers, you may obtain a rental vehicle
at a minimal daily charge. If you need a rental, it is
advisable to make these arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer. We
strongly recommend that you take the vehicle to an autho-
rized dealer. They know your vehicle the best, and are most
concerned that you get prompt and high quality service.
The manufacturer’s authorized dealer have the facilities,
factory-trained technicians, special tools, and the latest
information to ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an authorized dealer
service manager first. Most matters can be resolved with
this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the concern,
you may contact the manufacturer’s customer center.
466 CUSTOMER ASSISTANCE
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact
Transport Canada, Motor Vehicle Defect Investigations
and Recalls at 1-800-333-0510 or go to http://
www.tc.gc.ca/roadsafety/.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Master-
card, American Express, and Discover orders are accepted.
Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing FCA US LLC vehicles. A
complete working knowledge of the vehicle, system,
and/or components is written in straightforward language
with illustrations, diagrams, and charts.Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and fea-
tures. They show exactly how to find and correct problems
the first time, using step-by-step troubleshooting and driv-
ability procedures, proven diagnostic tests and a complete
list of all tools and equipment.
Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to acquaint
you with specific FCA US LLC vehicles. Included are
starting, operating, emergency and maintenance proce-
dures as well as specifications, capabilities and safety tips.
Call toll free at:
•
1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com (U.S.)
470 CUSTOMER ASSISTANCE
About Your Brakes........................ .377
Adaptive Cruise Control (ACC) (Cruise Control) . . . .238
Adding Engine Coolant (Antifreeze) .............340
Adding Fuel ............................. .271
Adding Washing Fluid .......................327
Additives, Fuel ............................380
Adjust Forward ................................43
Rearward ...............................43
AirBag ................................ .176
Advance Front Air Bag ....................176
Air Bag Operation ........................177
Air Bag Warning Light .....................174
Driver Knee Air Bag ..................... .178
Enhanced Accident Response .............184, 318
Event Data Recorder (EDR) .................318
FrontAirBag .......................... .176
If Deployment Occurs .....................183
Knee Impact Bolsters ..................... .178
Maintaining Your Air Bag System .............185
Maintenance ............................185
Redundant Air Bag Warning Light ............175
Side Air Bags .......................... .178
Transporting Pets ........................203
Air Bag Light .......................120, 174, 204 Air Cleaner, Engine (Engine Air Cleaner Filter)
......331
Air Conditioner Maintenance ..................332
Air Conditioner Refrigerant ................332, 333
Air Conditioner System ..................... .332
Air Conditioning ............................72
Air Conditioning Filter ....................79, 333
Air Conditioning, Operating Tips ................78
Air Filter ............................... .331
Air Pressure Tires................................. .357
Alarm Arm The System .......................33, 35
Panic ..................................20
Rearm The System ........................35
Security Alarm....................... .33,124
Alarm
System
Security Alarm ...........................33
Alterations/Modifications, Vehicle ................5
Android Auto ............................ .461
Antifreeze (Engine Coolant) ................339, 384
Disposal ...............................342
Anti-Lock Brake System (ABS) .................136
Anti-Lock Warning Light .....................127
Apple CarPlay ............................462
472 INDEX
Power Steering..........................234
Radiator (Coolant Pressure) .................341
Carbon Monoxide Warning ................203, 383
Cargo Vehicle Loading ..........................274
Cargo Area Cover ...........................89
Cargo Compartment .........................89
Car Washes ...............................370
Cellular Phone ............................448
Certification Label ..........................274
Chains, Tire ............................. .367
Changing A Flat Tire ........................346
Chart, Tire Sizing .......................... .348
Check Engine Light (Malfunction Indicator Light). . . .132
Checking Your Vehicle For Safety ...............203
Checks, Safety ............................ .203
Child Restraint ............................187
Child Restraints Booster Seats ............................190
Child Seat Installation .....................200
How To Stow An unused ALR Seat Belt ........196
Infant And Child Restraints .................189
Lower Anchors And Tethers For Children .......192
Older Children And Child Restraints ...........189
Seating Positions ........................ .191Child Safety Locks
..........................41
Clean Air Gasoline ........................ .380
Cleaning Wheels ............................... .365
Climate Control ............................72
Automatic ..............................72
Coin Holder ...............................97
Cold Weather Operation ..................... .215
Compact Disc (CD) Maintenance ................464
Compact Spare Tire ........................ .363
Console Floor ..................................97
Contract, Service .......................... .468
Cooling Pressure Cap (Radiator Cap) ............341
Cooling System ............................338
Adding Coolant
(Antifreeze).................340
Coolant Level ........................339, 342
Cooling Capacity ........................ .384
Disposal Of Used Coolant ..................342
Drain, Flush, And Refill ....................339
Inspection ............................. .342
Points To Remember ..................... .342
Pressure Cap ............................341
Radiator Cap .......................... .341
Selection Of Coolant (Antifreeze) .......339, 384, 385
474 INDEX
Emission Control System Maintenance............132
Engine ...............................325, 326
Air Cleaner ............................ .331
Block Heater ............................215
Break-In Recommendations .................216
Checking Oil Level .......................327
Compartment .......................... .326
Compartment Identification .................325
Coolant (Antifreeze) ...................339, 385
Cooling ...............................338
Exhaust Gas Caution ...................203, 383
Fails To Start ............................215
Flooded, Starting ........................ .215
Fuel Requirements ....................379, 384
Jump Starting ........................309, 310
Oil ............................329, 384, 385
Oil Filler Cap ........................325, 330
Oil Filter ...............................331
Oil Selection ............................384
Overheating ............................312
Starting ............................212, 213
Engine Oil Viscosity ........................ .330
Enhanced Accident Response Feature .........184, 318
Ethanol ................................. .381
Exhaust Gas Cautions ....................203, 383 Exhaust System
........................203, 337
Exterior Lighting ............................60
Exterior Lights ..........................60, 206
Filters Air Cleaner ............................ .331
Air Conditioning ..................... .79, 333
Engine Oil ..........................331, 385
Engine Oil Disposal .......................331
Flashers .................................280
Hazard Warning ........................ .280
Turn Signals ..................... .64,129,
206
Flash-To-Pass ..............................62
Flooded Engine Starting ..................... .215
Floor Console ..............................97
Fluid, Brake .......................... .385, 387
Fluid Capacities ............................384
Fluid Leaks ...............................207
Fluid Level Checks Brake .................................343
Cooling System ..........................339
Engine Oil ............................ .327
Power Steering ..........................234
Fluids And Lubricants .......................385
Fog Lights ................................64
476 INDEX
Bulb Replacement........................285
Cruise ............................ .129, 130
Daytime Running .........................61
Dimmer Switch, Headlight ...................61
Engine Temperature Warning ................122
Exterior ...............................206
Fog ...................................64
Hazard Warning Flasher ...................280
Headlights .......................... .60, 63
Headlights On With Wipers ..................63
Headlight Switch .........................60
High Beam ..............................61
High Beam/Low Beam Select .................61
Instrument Cluster ........................60
Intensity Control ..........................67
Interior ................................65
License ............................... .289
Lights On Reminder .......................63
Malfunction Indicator (Check Engine) ..........124
Park ...............................63, 129
Passing ................................62
Reading ................................66
Seat Belt Reminder .......................123
Security Alarm ..........................124
Service ............................... .285Tire Pressure Monitoring (TPMS)
.............156
Traction Control ........................ .142
Turn Signals ....................61, 64, 129, 206
Vanity Mirror ............................59
Warning Instrument Cluster Descriptions . . . .122, 129
Loading Vehicle ........................274, 275
Capacities ............................. .275
Tires................................. .352
Load Shed Battery Saver On ...................118
Load Shed Electrical Load Reduction .............118
Load Shed Intelligent Battery Sensor .............118
Locks Automatic Door ..........................41
Auto Unlock .............................40
Child Protection ..........................41
Power Door .............................36
Low Tire Pressure System .....................156
Lubrication, Body ..........................336
Lug Nuts ............................... .377
Maintenance
Free Battery .....................327
Maintenance Schedule ....................321, 323
Malfunction Indicator Light (Check Engine) . . . .124, 132
Manual, Service ............................470
Media Hub ...............................447
12
INDEX 479
Remote StartingExit Remote Start Mode .....................30
Uconnect Customer Programmable Features ......31
Uconnect Settings .........................31
Remote Trunk Release ........................87
Replacement Bulbs ........................ .285
Replacement Keys ........................24, 32
Replacement Tires ..........................361
Reporting Safety Defects .....................469
Restraints, Child .......................... .187
Restraints, Head .......................51, 52, 53
Rocking Vehicle When Stuck ...................315
Rotation, Tires ............................ .367
Safety Checks Inside Vehicle ...................204
Safety Checks Outside Vehicle .................206
Safety Defects, Reporting .....................469
Safety, Exhaust Gas ........................ .203
Safety Information, Tire ..................... .346
Safety Tips ...............................203
Schedule, Maintenance .......................321
Seat Belt Adjustable Upper Shoulder Belt Anchorage ......169
Seat Belt Reminder ........................ .123
Seat Belts ............................ .164, 204Adjustable Shoulder Belt
...................169
Adjustable Upper Shoulder Anchorage .........169
Automatic Locking Retractor (ALR) ...........172
Child Restraints ........................ .187
Energy Management Feature ................171
Extender ...............................170
Front Seat .......................164, 165, 167
Inspection ............................. .204
Lap/Shoulder Belt Operation ................167
Lap/Shoulder Belts .......................165
Lap/Shoulder Belt Untwisting ...............169
Operating Instructions .....................167
Pregnant Women ........................ .171
Pr etensioners .......................... .171
Rear
Seat ............................. .165
Reminder ............................. .164
Seat Belt Extender ........................170
Seat Belt Pretensioner .....................171
Untwisting Procedure .....................169
Seat Belts Maintenance .......................372
Seats ...............................42, 43, 48
Adjustment .......................... .42, 43
Easy Entry ..............................47
Head Restraints .....................51, 52, 53
Heated .................................48
482 INDEX
Tire Service Kit...............301, 302, 304, 307, 308
To Open Hood .............................86
Towing ................................. .275
Behind A Motorhome ..................... .275
Recreational ............................275
Traction .................................276
Traction Control .......................... .145
Trailer Towing ............................ .275
Transfer Case Fluid .................................385
Transmission Automatic ..........................221, 345
Fluid ............................. .385, 387
Maintenance ............................345
Shifting ...............................219
Transporting Pets ..........................203
Tread Wear Indicators .......................360
Trunk Lid (Deck Lid) .........................87
Trunk Release Remote Control ..................87
Turn Signals ............................64, 129
Uconnect Uconnect Settings .................19, 20, 31, 393
Uconnect 4C/4C Nav With 8.4-Inch Display ........394Uconnect Settings
Customer Programmable Features ........31, 37, 393
Passive Entry Programming ..................37
Uniform Tire Quality Grades ..................368
Universal Garage Door Opener (HomeLink) ........90
Universal Transmitter ........................90
Unleaded Gasoline ........................ .379
Untwisting Procedure, Seat Belt ................169
USB....................................447
Vanity Mirrors .............................59
Vehicle Certification Label ....................274
Vehicle Identification Number (VIN) .............376
Vehicle Loading .....................274, 275, 353
Vehicle Modifications/Alterations .................5
Vehicle Security Alarm ........................33
Vehicle Storage ..........................78, 369
Viscosity, Engine Oil ....................... .330
V oice
Command .......................... .449
Voice Recognition System (VR) .................449
Warning Flashers, Hazard ....................280
Warning Lights (Instrument Cluster Descriptions) . . . .125
Warnings And Cautions .......................5
Warranty Information .......................469
12
INDEX 485