
215
In the event of a breakdown
8circumstances be discarded with household 
waste.
Dispose of used batteries at a designated 
collection point.
Protect your eyes and face before 
handling the battery.
All operations on the battery must be carried 
out in a well ventilated area and away from 
naked flames and sources of sparks, to avoid 
any risk of explosion or fire.
Wash your hands afterwards.
Electric motor
Flat accessory battery
It is no longer possible to start the motor 
or recharge the traction battery.
Precautions before working on the 
accessory battery
Select mode
  P, switch off the ignition, check 
that the instrument panel is off and that the 
vehicle is not being charged.
Jump-starting another vehicle
Do not use the accessory battery to 
jump-start another vehicle or to charge 
another vehicle's battery.
Symbols
No sparks or naked flames, no smoking.  
Always protect your eyes. Explosive  gases can cause blindness and injury.
Keep the vehicle's battery out of the reach 
of children.
The vehicle's battery contains sulphuric acid which can make you go blind or 
cause severe burns.
For more information, refer to the 
handbook.
Explosive gases can be present close to 
the battery.
Access to the battery
The battery is located under the bonnet.
►  Open the bonnet using the interior release 
lever
, then the exterior safety catch.
►
 
Secure the bonnet stay
 .
 
 
The battery (-) terminal is not accessible.
There is a remote earth point near the battery.
For more information on the  Bonnet and 
the Engine , refer to the corresponding 
sections.
Starting using another 
battery
If the vehicle's battery is flat, the engine can be 
started using a backup battery (either external or 
from another vehicle) and jump leads or using a 
battery booster.
Never start the engine by connecting a 
battery charger.
Never use a 24
  V or higher battery booster.
Check beforehand that the backup battery 
has a nominal voltage of 12
  V and a capacity 
at least equal to that of the discharged 
battery.
The two vehicles must not be in contact with 
each other.
Switch off all electricity-consuming equipment 
on both vehicles (audio system, wipers, 
lighting, etc.).
Make sure that the jump leads are well away 
from the engine’s moving parts (fan, belt, 
etc.).
Do not disconnect the (+) terminal while the 
engine is running.
    

216
In the event of a breakdown
 
► Connect the red cable to the (+) terminal of 
flat battery   A (at the metal elbow), then to the 
(+) terminal of the backup battery
  B or of the 
booster.
►
 
Connect one end of the green or black cable 
to the (-) terminal of the backup battery
  B or of 
the booster (or to an earth point on the assisting 
vehicle).
►
 
Connect the other end of the green or black 
cable to the earth point
 
C
 .
►
 
Start the engine on the assisting vehicle and 
leave it running for a few minutes.
►
 
Operate the starter on the broken down 
vehicle and let the engine run.
If the engine does not start immediately
, switch 
off the ignition and wait a few moments before 
trying again.
►
 
W
 ait for it to return to idle.
►
 
Disconnect the jump leads  in reverse order.
►
 
Allow the engine to run for at least 
30
  minutes, with the vehicle stationary, so that 
the battery reaches an adequate state of charge.
Driving immediately without having 
reached a sufficient level of charge may 
affect some of the vehicle's functions (e.g. 
Stop & Start).
To disconnect, proceed in reverse order. 
Automatic gearbox
Never try to start the engine by pushing 
the vehicle.
Some functions, including Stop & Start, 
are not available if the battery is not 
sufficiently charged.
Charging the battery using a 
battery charger
For optimum service life of the battery, it is 
essential to maintain an adequate state of 
charge.
In some circumstances, it may be necessary to 
charge the battery:
–
 
When using the vehicle mainly for short 
journeys.
–
 
If the vehicle is to be taken off the road for 
several weeks.
Contact a CITROËN dealer or a qualified 
workshop.
To charge the vehicle's battery yourself,  use only a charger compatible with 
lead-acid batteries with a nominal voltage of 
12   V.
Follow the instructions provided by the 
manufacturer of the charger.
Never reverse polarities.
It is not necessary to disconnect the 
battery.
►
 
Switch the ignition off.
►
 
Switch off all electrical consumers (audio 
system, lighting, wipers, etc.).
 
 
► Switch off charger  B  before connecting 
the cables to the battery, so as to avoid any 
dangerous sparks.
►
 
Ensure that the charger cables are in good 
condition.
►
 
Lift the plastic cover on the (+) terminal, if the 
vehicle has one.
►
 
Connect the cables of charger  B
 as follows:   

217
In the event of a breakdown
8• the positive (+) red cable to the (+) terminal 
of battery  A,
•
 
the negative (-) black cable to earth point  C
 
on the vehicle.
►
 
At the end of the charging operation, switch 
off charger  B
 before disconnecting the cables 
from battery A.
If this label is present, use only a 12 V 
charger to avoid causing irreversible 
damage to the electrical components.
24V
12V
Frozen battery
Never try to charge a frozen battery - risk 
of explosion!
If the battery has frozen, have it checked by a 
CITROËN dealer or by a qualified workshop, 
who will verify that the internal components 
have not been damaged and that the case 
has not cracked, which could lead to a risk of 
leakage of toxic and corrosive acid.
Disconnecting/reconnecting 
the battery
In order to maintain an adequate state of 
charge for starting the engine, we recommend  disconnecting the battery if the vehicle is to be 
unused for an extended period.
Before disconnecting the battery:
►
 
Close all openings (doors, tailgate, windows, 
roof).
►
  
Switch off all electricity-consuming devices 
(audio system, wipers, lamps, etc.).
►
  
Switch off the ignition and wait for 4
   minutes.
After accessing the battery, it is only necessary 
to disconnect the (+) terminal.
Quick-release terminal clamp
Disconnecting the (+) terminal 
 
► Depending on equipment, lift the plastic cover 
on the  (+) terminal.
►
 
Raise lever
  
A
  fully to release clamp  
B
 .
►
 
Remove clamp
  
B
  by lifting it off.
Reconnecting the (+) terminal 
 
► Raise lever A  fully.
►  Refit open clamp  B  on the (+) terminal.
►
 
Push clamp
   B fully down.
►
 
Lower lever
  
A
  to lock clamp   B.
►
 
Depending on equipment, lower the plastic 
cover on the 
(+) terminal.
Do not force the lever when pressing on 
it, as if the clamp is not positioned 
correctly, locking will then not be possible. 
Start the procedure again.
Following reconnection
After reconnecting the battery, turn on the 
ignition and wait 1   minute before starting the 
engine, to enable the electronic systems to 
initialise.
If minor problems nevertheless persist following 
this operation, contact a CITROËN dealer or a 
qualified workshop.   

218
In the event of a breakdown
Referring to the relevant section, reinitialise 
certain equipment:
– 
Remote control key or electronic key 
(depending on version).
–
 
Electric windows.
–
 
Date and time.
–
 
Preset radio stations.
The Stop & Start system may not be operational during the trip following the 
first engine start.
In this case, the system will only be available 
again after a continuous period with the 
vehicle immobilised, the duration of which 
depends on the exterior temperature and the 
state of charge of the battery (up to about 8 
hours).
Towing
Procedure for having your vehicle towed or for 
towing another vehicle using the towing eye.
General recommendations
Observe the legislation in force in the 
country where you are driving.
Check that the towing vehicle is heavier than 
the towed vehicle.
The driver must remain at the wheel of the 
towed vehicle and must have a valid driving 
licence.
When towing a vehicle with all four wheels on 
the ground, always use an approved towbar; 
ropes and straps are prohibited.
The towing vehicle must move off gently.
When the vehicle is towed with its engine 
off, there is no longer braking and steering 
assistance.
A professional recovery service must 
be called in the following cases:
–
 
broken down on a motorway or main road;
– not possible to put the gearbox into neutral, 
unlock the steering, or release the parking 
brake;
–
 
not possible to tow a vehicle with an 
automatic gearbox, with the engine running;
–
 
towing with only two wheels on the ground;
–
 
four-wheel drive vehicle;
–
 
no approved towbar available.
Before towing the vehicle, it is essential 
to put the vehicle in free-wheeling mode.
For more information on  Free-wheeling, refer 
to the corresponding section.
Electric motor
An electric vehicle cannot under any 
circumstances be used to tow another 
vehicle.
However, it may be used, for example, to exit 
a rut.
Towing constraints
Type of vehicle
(engine/gearbox) Front wheels on the 
ground Rear wheels on the 
ground Flatbed
4 wheels on the ground 
with towbar
Internal combustion/Manual
 
           

219
In the event of a breakdown
8Towing constraints
Type of vehicle
(engine/gearbox) Front wheels on the 
ground Rear wheels on the 
ground Flatbed
4 wheels on the ground 
with towbar
Internal combustion/Automatic
 
        
Electric 
       
In case of battery or electric parking brake failure, it is essential to call a p
rofessional using flatbed recovery vehicles (excluding manual gearbox). 
Accessing the towing eye
For more information on the Tool kit, 
refer to the corresponding section.
With a manual gearbox, move the gear 
lever into neutral.
With an automatic gearbox, place the gear 
selector into position  N.
Failure to adhere to this instruction may lead 
to damage to braking system components 
and the lack of braking assistance on 
restarting the engine.
Towing your vehicle 
 
► In the front bumper , slide a finger from the 
centre of the cover plate to the upper corner (as 
shown above) to unclip it.
►
 
Screw the towing eye in fully
 .
►
 
Install the towbar
 . ►
 
Switch on the hazard warning lamps on the 
towed vehicle.
►
  
Move off gently
 , drive slowly and for a short 
distance.
Towing another vehicle 
    

235
Technical data
9Motor and towed loads - Electric
Electric motor
Electric motor
TechnologySynchronous with permanent magnets
Max. power : EC standard (kW)/(hp) 100
Traction battery
Technology Lithium-Ion
Battery pack 18 modules
Installed capacity (kWh) 50
Domestic charging Mode 2
Alternating current (AC) voltage
Rating (A) 230
8 or 16
Accelerated charging Mode 3
Alternating current (AC) voltage
Rating (A) 230 (single-phase or three-phase)
16 or 32
Superfast charging Mode 4
Direct current (DC) voltage 400
Towed loads
Model codes:ZKX
Braked trailer (within the GTW limit) (kg)
on a 10% or 12% gradient 750
Unbraked trailer (kg) 750
Maximum authorised nose weight (kg) 50    

246
Touch screen BLUETOOTH audio system
When the engine is switched off, the system's 
operating time depends on the state of charge of 
the battery.
The switch-off is normal: the system 
automatically goes into energy economy mode 
and switches off to maintain an adequate charge 
in the battery.
► 
Start the vehicle’
 s engine to increase the 
charge of the battery.    

259
CITROËN Connect Radio
11The connected device does not automatically 
launch playback.
► 
Start playback from the device.
T
rack names and playing times are not 
displayed on the audio streaming screen.
The Bluetooth profile does not allow the transfer 
of this information.
Telephone
I cannot connect my Bluetooth telephone.
The telephone's Bluetooth function may be 
switched off or the device may not be visible.
►
 
Check that the telephone has Bluetooth 
switched on.
►
 
Check in the telephone settings that it is 
"visible to all".
The Bluetooth telephone is not compatible with 
the system.
►
 
Check the compatibility of the telephone on 
the Brand's website (services).
Android 
Auto and/or CarPlay do not work.
Android Auto and CarPlay may not activate if the 
USB cables are of poor quality.
►
 
Use genuine USB cables to ensure 
compatibility
.
Android Auto and/or CarPlay do not work.
Android Auto and CarPlay are not available in all 
countries.
►
 
Check the Google 
 Android Auto or Apple 
website to see which countries are supported.
The volume of the telephone connected in 
Bluetooth mode is inaudible. The volume depends on both the system and the 
telephone.
►
 
Increase the volume of the audio system, to 
maximum if required, and increase the volume of 
the telephone if necessary
 .
Ambient noise affects the quality of the 
telephone call.
►  
Reduce ambient noise (close windows, turn 
down ventilation, slow down, etc.).
The contacts are not listed in alphabetical 
order
 .
Some telephones offer display options. 
Depending on the settings chosen, contacts can 
be transferred in a specific order.
►
 
Modify the telephone directory display 
settings.
Settings
When the treble and bass settings are 
changed, the ambience is deselected.
When the ambience is changed, the treble 
and bass settings are reset.
Selecting an ambience imposes the treble and 
bass settings, and vice versa.
►
 
Modify the treble and bass or ambience 
settings to obtain the desired musical ambience.
When the balance settings are changed, the 
distribution is deselected.
When the distribution setting is changed, the 
balance settings are deselected.
Selecting a distribution setting imposes the 
balance settings, and vice versa. ►
 
Modify the balance setting or the distribution 
setting to obtain the desired sound quality
 .
There is a difference in sound quality 
between audio sources.
To allow for optimal listening quality, the sound 
settings can be tailored to different audio 
sources, which can generate audible differences 
when changing source.
►  
Check that the sound settings are appropriate 
to the sources listened to. 
 Adjust the sound 
functions to the middle position.
When the engine is off, the system switches 
off after several minutes of use.
When the engine is switched off, the system's 
operating time depends on the state of charge of 
the battery.
The switch-off is normal: the system 
automatically goes into energy economy mode 
and switches off to maintain an adequate charge 
in the battery.
►
 
Start the vehicle’
 s engine to increase the 
charge of the battery.