2018 CHRYSLER PACIFICA Service manual

VEHICLES SOLD IN CANADA
With respect to any Vehicles Sold in Canada, the name
FCA US LLC shall be deemed to be deleted and the name
FCA Canada Inc. used in substitution therefore.
DRIVING AND ALCOHOL
Drunken driving is one of the most frequent causes of
accidents.
Your driving ability can be seriously impaired with blood
alcohol levels far below the legal minimum. If you are
drinking, don’t drive. Ride with a designated non-
drinking driver, call a cab, a friend, or use public trans-
portation.
WARNING!
Driving after drinking can lead to an accident.
Your perceptions are less sharp, your reflexes are
slower, and your judgment is impaired when you
have been drinking. Never drink and then drive.
This manual illustrates and describes the operation of
features and equipment that are either standard or op-
tional on this vehicle. This manual may also include a
description of features and equipment that are no longer
available or were not ordered on this vehicle. Please
disregard any features and equipment described in this
manual that are not on this vehicle.
FCA US LLC reserves the right to make changes in design
and specifications, and/or make additions to or improve-
ments to its products without imposing any obligation
upon itself to install them on products previously manu-
factured.
Copyright © 2018 FCA US LLC
INSTALLATION OF RADIO TRANSMITTING
EQUIPMENT
Special design considerations are incorporated into this
vehicle’s electronic system to provide immunity to radio
frequency signals. Mobile two-way radios and telephone
equipment must be installed properly by trained person-
nel. The following must be observed during installation.
The positive power connection should be made directly
to the battery and fused as close to the battery as possible.
The negative power connection should be made to body
sheet metal adjacent to the negative battery connection.
This connection should not be fused.
Antennas for two-way radios should be mounted on the
roof or the rear area of the vehicle. Care should be used
in mounting antennas with magnet bases. Magnets may
affect the accuracy or operation of the compass on
vehicles so equipped.
The antenna cable should be as short as practical and
routed away from the vehicle wiring when possible. Use
only fully shielded coaxial cable.
Carefully match the antenna and cable to the radio to
ensure a low Standing Wave Ratio (SWR).Mobile radio equipment with output power greater than
normal may require special precautions.
All installations should be checked for possible interfer-
ence between the communications equipment and the
vehicle’s electronic systems.
WARNING:
Operating, servicing and maintaining a
passenger vehicle or off-road highway
motor vehicle can expose you to chemicals
including engine exhaust, carbon monoxide,
phthalates, and lead, which are known to
the State of California to cause cancer and
birth defects or other reproductive harm.
To minimize exposure, avoid breathing
exhaust, do not idle the engine except as
necessary, service your vehicle in a
well-ventilated area and wear gloves or
wash your hands frequently when servicing
your vehicle. For more information go to
www.P65Warnings.ca.gov/passenger-vehicle.

INTRODUCTION
Dear Customer,
Congratulations on selecting your new vehicle. Be assured
that it represents precision workmanship, distinctive styl-
ing, and high quality. This Owner ’s Manual has been
prepared with the assistance of service and engineering
specialists to acquaint you with the operation and mainte-
nance of your vehicle. It is supplemented by Warranty
Information, and customer oriented documents. In the
attached Warranty Booklet, you will find a description of
the services that FCA offers to its customers, the Warranty
Certificate and the details of the terms and conditions for
maintaining its validity. Please take the time to read all of
these publications carefully before driving your vehicle for
the first time. Following the instructions, recommenda-
tions, tips, and important warnings in this manual will
help assure safe and enjoyable operation of your vehicle.
Be sure you are familiar with all vehicle controls, particu-
larly those used for braking, steering, transmission, and
transfer case shifting (if equipped). Learn how your vehicle
handles on different road surfaces. Your driving skills will
improve with experience.This Owner ’s Manual describes all versions of this vehicle.
Options and equipment dedicated to specific markets or
versions are not expressly indicated in the text. Therefore,
you should only consider the information which is related
to the trim level, engine, and version that you have
purchased. Any content introduced throughout the Own-
er ’s Information, that may or may not be applicable to your
vehicle, will be identified with the wording “If Equipped”.
All data contained in this publication are intended to help
you use your vehicle in the best possible way. FCA aims at
a constant improvement of the vehicles produced. For this
reason, it reserves the right to make changes to the model
described for technical and/or commercial reasons. For
further information, contact an authorized dealer.
NOTE:
After reviewing the Owner ’s Information, it should
be stored in the vehicle for convenient referencing, and
remain with the vehicle when sold.
When it comes to service, remember that an authorized
dealer knows your vehicle best, has factory-trained techni-
cians and genuine MOPAR® parts, and cares about your
satisfaction.
4 INTRODUCTION

WARNING!(Continued)
•Do not allow to be used as a toy. Close attention is
necessary when used by or near children.
• Do not leave the vacuum running while unattended.
• Use only as described in this manual. Use only
attachments provided with your vehicle.
• Do not put any object into openings. Do not use with
any opening blocked; keep free of dust, lint, hair,
and anything that may reduce air flow.
• Do not vacuum toxic material such as chlorine
bleach, ammonia, drain cleaner, etc.
• Do not vacuum hard or sharp objects such as glass,
nails, screws, coins, etc.
• Keep hair, loose clothing, fingers, and all parts of
body away from openings and moving parts.
• Only use with filter in place. Periodically check that
the filter is in place and in good condition.
WARNING!
This equipment incorporates parts such as switches,
motors, or the like that tend to produce arcs or sparks
that can cause an explosion. When using your vacuum
(Continued)
WARNING! (Continued)
near gasoline-dispensing equipment or service sta-
tions, park vehicle at least 20 ft (6 m) away from the
exterior enclosure of any dispensing pump. The
vacuum is mounted more than 18 inches (45 cm) above
ground level in your vehicle.
5. When finished, push power button to turn vacuum off and store vacuum hose and any attachments.
6. Before exiting the vehicle: •If vehicle is in ACC mode, push ignition button to
place ignition in the OFF mode, remove key fob from
the vehicle, and lock the vehicle.
• If the engine is running, raise all of the windows, push
ignition button to place ignition in the OFF mode,
remove key fob from the vehicle, close all of the doors
and the liftgate and lock the vehicle.
Vacuum Troubleshooting
• DO NOT use with any opening blocked. If an object
becomes lodged in the hose, attempt to fully extend the
hose in a straight line while the vacuum motor is
running. If this does not dislodge the object, turn the
vacuum OFF and remove the hose from the vehicle
152 GETTING TO KNOW YOUR VEHICLE

•The vehicle should have service performed if the mes-
sage is still present during consecutive trips and the
evaluation of the vehicle and driving pattern did not
help to identify the cause.
TRIP COMPUTER
The Trip Computer is located in the instrument cluster
display. Push and release the up or down arrow button
until “Trip Info” is highlighted in the instrument cluster
display. Push OK to enter the menu. Navigate between Trip
A or Trip B by using the right and left arrows.
For each trip the following information will be displayed:
Trip A
•Shows the total distance traveled for Trip A since the last
reset.
• Shows the Average MPG for Trip A since the last reset.
• Shows the elapsed time traveled for Trip A since the last
reset. Elapsed time will increment when the ignition
switch is in the ON or START position.
Trip B
• Shows the total distance traveled for Trip B since the last
reset. •
Shows the Average MPG for Trip B since the last reset.
• Shows the elapsed time traveled for Trip B since the last
reset. Elapsed time will increment when the ignition
switch is in the ON or START position.
To Reset A Trip Function
Push and hold the OK button to reset the currently
displayed trip.
WARNING LIGHTS AND MESSAGES
The warning/indicator lights will illuminate in the instru-
ment panel together with a dedicated message and/or
acoustic signal when applicable. These indications are
indicative and precautionary and as such must not be
considered as exhaustive and/or alternative to the infor-
mation contained in the Owner ’s Manual, which you are
advised to read carefully in all cases. Always refer to the
information in this chapter in the event of a failure indica-
tion. All active telltales will display first if applicable. The
system check menu may appear different based upon
equipment options and current vehicle status. Some tell-
tales are optional and may not appear.
4
GETTING TO KNOW YOUR INSTRUMENT PANEL 197

3. Allow the seat belt to retract. As the seat belt retracts,you will hear a clicking sound. This indicates the seat
belt is now in the Automatic Locking Mode.
How To Disengage The Automatic Locking Mode
Unbuckle the combination lap/shoulder belt and allow it
to retract completely to disengage the Automatic Locking
Mode and activate the vehicle sensitive (emergency) lock-
ing mode.
WARNING!
• The seat belt assembly must be replaced if the
switchable Automatic Locking Retractor (ALR) fea-
ture or any other seat belt function is not working
properly when checked according to the procedures
in the Service Manual.
• Failure to replace the seat belt assembly could in-
crease the risk of injury in collisions.
•
Do not use the Automatic Locking Mode to restrain
occupants who are wearing the seat belt or children
who are using booster seats. The locked mode is only
used to install rear-facing or forward-facing child
restraints that have a harness for restraining the child.
Seat Belt Park Stitch — If Equipped
The rear outboard seat belts may be equipped with a park
stitch to raise the latch plate for easier access to occupants.
If the park stitch interferes with the tight installation of a
child restraint, slide the latch plate over the stitching to
shorten the lap portion of the belt and install the car seat
normally. When the car seat is removed from the vehicle,
slide the latch plate above the park stitch to enable occu-
pants to latch the seatbelt securely.
Seat Belt Park Stitch Location
5
SAFETY 255

NOTE:If the speedometer, tachometer, or any engine
related gauges are not working, the Occupant Restraint
Controller (ORC) may also be disabled. In this condition
the air bags may not be ready to inflate for your protection.
Have an authorized dealer service the air bag system
immediately.
WARNING!
Ignoring the Air Bag Warning Light in your instrument
panel could mean you won’t have the air bag system to
protect you in a collision. If the light does not come on
as a bulb check when the ignition is first turned on,
stays on after you start the vehicle, or if it comes on as
you drive, have an authorized dealer service the air bag
system immediately.
Redundant Air Bag Warning Light
If a fault with the Air Bag Warning Light is
detected, which could affect the Supplemental
Restraint System (SRS), the Redundant Air Bag
Warning Light will illuminate on the instrument
panel. The Redundant Air Bag Warning Light will stay on
until the fault is cleared. In addition, a single chime will
sound to alert you that the Redundant Air Bag Warning Light has come on and a fault has been detected. If the
Redundant Air Bag Warning Light comes on intermittently
or remains on while driving have an authorized dealer
service the vehicle immediately.
For additional information regarding the Redundant Air
Bag Warning Light refer to “Getting To Know Your Instru-
ment Panel” section of this manual.
Front Air Bags
This vehicle has front air bags and lap/shoulder belts for
both the driver and front passenger. The front air bags are a
supplement to the seat belt restraint systems. The driver
front air bag is mounted in the center of the steering wheel.
The passenger front air bag is mounted in the instrument
panel, above the glove compartment. The words “SRS AIR-
BAG” or “AIRBAG” are embossed on the air bag covers.
258 SAFETY

Auto Park Brake
The Electric Park Brake can be programmed to be applied
automatically whenever the vehicle is at a standstill and
the automatic transmission is placed in PARK. Auto Park
Brake is enabled and disabled by customer selection
through the “Customer Programmable Features” section of
the “Uconnect Settings”.
SafeHold
SafeHold is a safety feature of the Electric Park Brake
System that will engage the park brake automatically if the
vehicle is left unsecured. If the automatic transmission is
not in PARK, the seat belt is unbuckled, the driver door is
open, the vehicle is at a standstill, and there is no attempt
to depress the brake pedal or accelerator pedal, the park
brake will automatically engage to prevent the vehicle
from rolling.
SafeHold can be temporarily bypassed by pushing the
Electric Park Brake Switch while the driver door is open
and brake pedal is pressed. Once manually bypassed,
SafeHold will be enabled again once the vehicle reaches
12 mph (20 km/h) or the ignition is cycled to the OFF
position and back to ON again.
Brake Service Mode
We recommend having your brakes serviced by your
authorized dealer. You should only make repairs for which
you have the knowledge and the right equipment. You
should only enter Brake Service Mode during brake ser-
vice.
When servicing your rear brakes, it may be necessary for
you or your technician to push the rear piston into the rear
caliper bore. With the Electric Park Brake system, this can
only be done after retracting the Electric Park Brake
actuator. Fortunately, actuator retraction can be done easily
by entering the “Brake Service” through the “Uconnect
Settings” in your vehicle. This menu based system will
guide you through the steps necessary to retract the EPB
actuator in order to perform rear brake service.
Brake Service Mode has requirements that must be met in
order to be activated:
•The vehicle must be at a standstill.
• The park brake must be unapplied.
• The transmission must be in PARK or NEUTRAL.
While in service mode, the Electric Park Brake fault lamp
will flash continuously while the ignition switch is ON.
316 STARTING AND OPERATING

converter clutch will function normally once the pow-
ertrain is sufficiently warm.
ACTIVE NOISE CANCELLATION
Your vehicle is equipped with an Active Noise Cancellation
System. This system is designed to address exhaust and
engine noise. The system relies on four microphones
embedded in the headliner, which monitor exhaust and
engine noise, and assists an onboard frequency generator,
which creates counteracting sound waves in the audio
system’s speakers. This helps keep the vehicle quiet at idle
and during drive.
POWER STEERING
The electric power steering system will give you good
vehicle response and increased ease of maneuverability in
tight spaces. The system will vary its assist to provide light
efforts while parking and good feel while driving. If the
electric steering system experiences a fault that reduces
assist or prevents the vehicle from providing assist, you
will still have the ability to steer the vehicle manually.
WARNING!
Continued operation with reduced assist could pose a
safety risk to yourself and others. Service should be
obtained as soon as possible.
If the Steering icon is displayed and the “POWER STEER-
ING SYSTEM OVER TEMP” message is displayed on the
instrument cluster screen, they indicate that extreme steer-
ing maneuvers may have occurred which caused an over
temperature condition in the power steering system. Once
driving conditions are safe, pull over and let the vehicle
idle for a few moments until the icon and message turn off.
Refer to “Instrument Cluster Display” in “Getting To Know
Your Instrument Panel” for further information. If the “SERVICE POWER STEERING OR
POWER STEERING ASSIST OFF - SERVICE
SYSTEM” message and a steering wheel icon are
displayed on the instrument cluster screen, it
indicates that the vehicle needs to be taken to the dealer for
service. It is likely the vehicle has lost power steering
assistance. Refer to “Warning Lights And Messages” in
“Getting To Know Your Instrument Panel” for further
information.
6
STARTING AND OPERATING 325