2018 CHRYSLER PACIFICA service

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All work
to be performed may not be covered by the warranty.
Discuss additional charges with the service manager. Keep
a maintenance log of your vehicle’s service history. This
can often provide a clue to the current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident or
work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with the
service advisor and list the items in order of priority. At
many authorized dealers, you may obtain a rental vehicle
at a minimal daily charge. If you need a rental, it is
advisable to make these arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer. We
strongly recommend that you take the vehicle to an autho-
rized dealer. They know your vehicle the best, and are most
concerned that you get prompt and high quality service.
The manufacturer’s authorized dealer have the facilities,
factory-trained technicians, special tools, and the latest
information to ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an authorized dealer
service manager first. Most matters can be resolved with
this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the concern,
you may contact the manufacturer’s customer center.
672 CUSTOMER ASSISTANCE

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommunica-
tion Devices for the Deaf) equipment at its customer center.
Any hearing or speech impaired customer, who has access
to a TDD or a conventional teletypewriter (TTY) in the
United States, can communicate with the manufacturer by
dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered by
Bell Canada. For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect with a Bell
Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer’s New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manu-
facturer’s service contracts. If you purchased a manufac-
turer’s service contract, you will receive Plan Provisions
and an Owner Identification Card in the mail within three
weeks of the vehicle delivery date. If you have anyquestions about the service contract, call the manufactur-
er’s Service Contract National Customer Hotline at 1-800-
521-9922 (Canadian residents, call (800) 465-2001 English /
(800) 387-9983 French).
The manufacturer will not stand behind any service con-
tract that is not the manufacturer’s service contract. It is not
responsible for any service contract other than the manu-
facturer’s service contract. If you purchased a service
contract that is not a manufacturer’s service contract, and
you require service after the manufacturer’s New Vehicle
Limited Warranty expires, please refer to the contract
documents, and contact the person listed in those docu-
ments.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
674 CUSTOMER ASSISTANCE

In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact
Transport Canada, Motor Vehicle Defect Investigations
and Recalls at 1-800-333-0510 or go to http://
www.tc.gc.ca/roadsafety/.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Master-
card, American Express, and Discover orders are accepted.
Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing FCA US LLC vehicles. A
complete working knowledge of the vehicle, system,
and/or components is written in straightforward language
with illustrations, diagrams, and charts.Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and fea-
tures. They show exactly how to find and correct problems
the first time, using step-by-step troubleshooting and driv-
ability procedures, proven diagnostic tests and a complete
list of all tools and equipment.
Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to acquaint
you with specific FCA US LLC vehicles. Included are
starting, operating, emergency and maintenance proce-
dures as well as specifications, capabilities and safety tips.
Call toll free at:
•
1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com (U.S.)
676 CUSTOMER ASSISTANCE

Cargo Load Floor..........................146
Cargo Tie-Downs .......................... .146
Car Washes ...............................543
Cellular Phone ............................650
Center High Mounted Stop Light ...............437
Certification Label ..........................405
Chains, Tire ............................. .538
Change Oil Indicator ........................187
Changing A Flat Tire .....................446, 517
Chart, Tire Sizing .......................... .519
Check Engine Light (Malfunction Indicator Light). . . .210
Checking Your Vehicle For Safety ...............300
Checks, Safety ............................ .300
Child Restraint ............................276
Child Restraints Booster Seats ............................280
Center Seat LATCH .......................288
Child Seat Installation ..................291, 294
How To Stow An unused ALR Seat Belt ........290
Infant And Child Restraints .................278
Lower Anchors And Tethers For Children .......282
Older Children And Child Restraints ...........279
Seating Positions ........................ .281
Using The Top Tether Anchorage .............296
Cigar Lighter ............................ .172Clean Air Gasoline
........................ .551
Cleaning Wheels ............................... .537
Climate Control ............................104
Automatic ..........................117,118
Manual ............................... .104
Rear ..............................114,126
Coat Hook ...............................167
Cold Weather Operation ..................... .310
Compact Disc (CD) Maintenance ................669
Compact Spare Tire ........................ .535
Computer, Trip/Travel .......................197
Contract, Service.......................... .674
Cooling

Pressure Cap (Radiator Cap) ............513
Cooling System ............................510
Adding Coolant (Antifreeze) .................512
Coolant Level .......................... .513
Cooling Capacity ........................ .555
Disposal Of Used Coolant ..................513
Drain, Flush, And Refill ....................511
Inspection ..........................510, 513
Points To Remember ..................... .514
Pressure Cap ............................513
Radiator Cap .......................... .513
Selection Of Coolant (Antifreeze) ..........511,555
680 INDEX

Corrosion Protection........................542
Cruise Control (Speed Control) .................332
Cruise Light ........................206, 207, 208
Customer Assistance ........................672
Cybersecurity ............................ .563
Daytime Brightness, Interior Lights ..............101
Daytime Running Lights ......................94
Dealer Service ............................ .496
Defroster, Windshield ........................302
Delay (Intermittent) Wipers ...................102
Diagnostic System, Onboard ...................209
Dimmer Switch Headlight ...............................94
Dipsticks Oil (Engine) ............................494
Disable Vehicle Towing ..................... .482
Disposal Antifreeze (Engine Coolant) .................513
Disturb ................................. .665
Door Ajar ............................ .199, 200
Door Ajar Light ........................199, 200
Drag And Drop Menu .......................562
Driver ’s Seat Back Tilt ........................48 Driving
Through Flowing, Rising, Or Shallow Standing
Water .................................420
DVD Player (Video Entertainment System) .........617
Electric Brake Control System ..................215
Anti-Lock Brake System ....................214
Electric Parking Brake .......................313
Electric Remote Mirrors .......................91
Electronic Brake Control System Traction Control System ....................215
Electronic Speed Control (Cruise Control) .........330
Electronic Stability Control (ESC) ...............218
Electronic Throttle Control Warning Light .........199
Emergency, In Case Of Hazard Warning Flasher ...................425
Jacking ........................ .446, 448, 517
Jump Starting .......................... .475
Overheating ............................479
T owing ............................... .482
Emission

Control System Maintenance ............210
Engine ................................. .493
Air Cleaner ............................ .498
Block Heater ............................311
Break-In Recommendations .................312
12
INDEX 681

Checking Oil Level.......................494
Compartment .......................... .493
Compartment Identification .................493
Coolant (Antifreeze) ..................... .555
Cooling ...............................510
Exhaust Gas Caution ...................301, 554
Fails To Start ............................310
Flooded, Starting ........................ .310
Fuel Requirements ........................550
Oil ...............................496, 555
Oil Filler Cap .......................... .493
Oil Filter ...............................498
Oil Selection ........................ .496, 555
Oil Synthetic ............................497
Overheating ............................479
Starting ...............................309
Engine Oil Viscosity ........................ .497
Engine Oil Viscosity Chart ....................497
Enhanced Accident Response Feature .........273, 485
Ethanol ................................. .551
Exhaust Gas Cautions ....................301, 554
Exhaust System ........................301, 508
Exterior Lighting ........................94, 435
Exterior Lights ...................94, 303, 431, 435 Filters
Air Cleaner ............................ .498
Air Conditioning .....................132, 501
Engine Oil ..........................498, 555
Engine Oil Disposal .......................498
Flashers Hazard Warning ........................ .425
Turn Signals ...................94, 207, 303, 435
Flash-To-Pass ............................94, 96
Flooded Engine Starting ..................... .310
Fluid, Brake ............................. .557
Fluid Capacities ............................555
Fluid Leaks...............................304
Fluid

Level Checks
Brake .................................515
Fluids And Lubricants .......................555
Fog Lights ..........................94, 97, 436
Fog Lights, Service ........................ .436
Fold-Flat Seats .............................48
Fold In Floor (Stow ‘n Go) Seating ...............62
Forward Collision Warning ....................230
Freeing A Stuck Vehicle ..................... .481
Front Position Light ........................ .435
Fuel ................................... .550
Additives ............................. .551
682 INDEX

Ignition..................................26
Switch .................................26
Inside Rearview Mirror ....................89, 425
Instrument Cluster ..........................183
Descriptions ............................207
Display ...............................185
Menu Items ............................189
Instrument Panel Lens Cleaning ................545
Interior And Instrument Lights ..................98
Interior Appearance Care .....................544
Interior Lights ..............................98
Intermittent Wipers (Delay Wipers) ..............102
Introduction ................................4
Inverter Power ............................... .171
Jack Location ............................ .446
Jack Operation ........................ .446, 517
Jump Starting ............................ .475
KeyFob..................................18 Arm The System ..........................33
Disarm The Alarm ........................34
Programming Additional Key Fobs ..........24, 32
Key Fob Battery Service (Remote Keyless Entry) .....22Key Fob Programming (Remote Keyless Entry)
......24
Keys ....................................18
Replacement .............................32
Lane Change And Turn Signals .................94
Lane Change Assist .......................94, 98
LaneSense ............................... .394
Lap/Shoulder Belts ........................ .242
Latches ................................. .304
Hood .................................139
Lead Free Gasoline ........................ .550
Leaks, Fluid ............................. .304
Life Of Tires ............................. .531
Liftgate ................................. .141
Power ............................... .142
Light Bulbs .......................... .303, 435
Lighter Cigar ................................ .172
Lights .................................. .303
A i

rBag .........................198, 257, 301
Battery Saver ............................98
Brake Assist Warning ..................... .220
Brake Warning ..........................198
Bulb Replacement .....................431, 435
Center Mounted Stop ..................... .437
684 INDEX

Cruise..........................206, 207, 208
Daytime Running .........................94
Dimmer Switch, Headlight ...................94
Engine Temperature Warning ................200
Exterior ............................303, 435
Fog................................97, 436
Headlights ........................94, 96, 433
High Beam/Low Beam Select .................94
Instrument Cluster ........................94
Intensity Control ........................ .100
Interior ................................98
Lights On Reminder .....................94, 97
Malfunction Indicator (Check Engine) ..........204
Parade Mode (Daytime Brightness) ............101
Park ................................. .207
Passing ............................. .94, 96
Reading ................................98
Seat Belt Reminder .......................201
Security Alarm ..........................201
Service ............................... .431
Side Marker ............................435
SmartBeams .............................95
Traction Control ........................ .220
Turn Signals ...................94, 207, 303, 435
Warning Instrument Cluster Descriptions . . . .200, 207 Load Floor, Cargo
..........................146
Loading Vehicle ........................146, 405
Tires................................. .523
Load Shed Battery Saver Mode .................195
Load Shed Battery Saver On ...................195
Load Shed Electrical Load Reduction .............195
Load Shed Intelligent Battery Sensor .............195
Low Tire Pressure System .....................234
Lubrication, Body ..........................503
Luggage Carrier .......................... .173
Lug Nuts ............................... .549
Maintenance Free Battery .....................495
Maintenance Schedule .......................489
Malfunction Indicator

Light (Check Engine) . . . .204, 210
Manual Park Release ............................480
Manual, Service ............................676
Map/Reading Lights .........................98
Marker Lights, Side ........................ .435
Media Hub ...............................616
Memory Feature (Memory Seats) ................48
Memory Seat ............................48, 91
Memory Seats And Radio .....................48
Methanol ............................... .551
12
INDEX 685