2018 CHRYSLER PACIFICA HYBRID service

Register (4C/4C NAV)
To unlock the full potential of SiriusXM Guardian in your
vehicle, you must activate your SiriusXM Guardian ser-
vices.
1. Press the Apps icon on the bottom of your in-vehicletouchscreen.
2. Select the Activate Services icon from your list of apps.
3. Select “Customer Care” to speak with a SiriusXM Guardian Customer Care agent who will activate ser-
vices in your vehicle, or select “Enter Email” to activate
on the web.
• U.S. residents visit: www.siriusxm.com/guardian.
• Canadian residents visit: www.siriusxm.ca/guardian.
Vehicle Health Report/Alert (4C/4C NAV)
Your vehicle will send you a monthly email report, which
summarizes the performance of your vehicle’s key systems
so you can stay on top of your vehicle’s maintenance needs
if you are registered for SiriusXM Guardian. Your vehicle
will also send you Vehicle Health Alerts when it detects
issues with its key systems that need your attention. For
further information, refer to your owner ’s manual.
Mobile App (4C/4C NAV)
You’re only a few steps away from using remote com-
mands and sending a destination from your phone to your
vehicle.
To use the Uconnect Mobile App:
•Once you have registered your SiriusXM Guardian
services, download the Uconnect App to your mobile
device. Use your Owner Account login and password to
open the app.
Mobile App
10
MULTIMEDIA 579

•Once on the “Remote” screen, you can begin using
Remote Door Lock/Unlock, Remote Vehicle Start, and
activate your horn and lights remotely, if equipped.
• Press the “Location” button on the bottom menu bar of
the app to bring up a map to locate your vehicle or send
a location to your Uconnect Navigation using Vehicle
Finder and Send & Go , if equipped.
• Press the “Settings” side menu in the upper left corner of
the app to bring up app settings.
NOTE: For further information please visit
DriveUconnect.com (U.S. Residents) or DriveUconnect.ca
(Canadian Residents).
SiriusXM Travel Link (4C NAV)
Need to find a gas station, view local movie listings, check
a sports score or the 5 - day weather forecast? SiriusXM
Travel Link is a suite of services that brings a wealth of
information right to your Uconnect 4C NAV system. (Not
available for Uconnect 4 system.) Push the VR button
. After the beep, say one of the
following commands:
• “Show fuel prices”
• “Show 5 - day weather forecast”
• “Show extended weather”
TIP: Traffic alerts are not accessible with Voice Command.
SiriusXM Travel Link
580 MULTIMEDIA

SiriusXM Guardian services support:
•U.S. residents visit siriusxm.com/guardian or call:
1-844-796-4827
• Canadian residents visit www.siriusxm.ca/guardian or
call: 1-877-324-9091
CD/DVD DISC MAINTENANCE
To keep a CD/DVD in good condition, take the following
precautions:
1. Handle the disc by its edge; avoid touching the surface.
2. If the disc is stained, clean the surface with a soft cloth, wiping from center to edge.
3. Do not apply paper or tape to the disc; avoid scratching the disc.
4. Do not use solvents such as benzene, thinner, cleaners, or anti-static sprays.
5. Store the disc in its case after playing.
6. Do not expose the disc to direct sunlight.
7. Do not store the disc where temperatures may become too high. NOTE:
If you experience difficulty in playing a particular
disc, it may be damaged, (e.g., scratched, reflective coating
removed, a hair, moisture or dew on the disc) oversized, or
have protection encoding. Try a known good disc before
considering disc player service.
10
MULTIMEDIA 585

CUSTOMER ASSISTANCE
CONTENTS
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE ....................... .588
▫ Prepare For The Appointment ..............588
▫ Prepare A List ........................ .588
▫ Be Reasonable With Requests ..............588
 IF YOU NEED ASSISTANCE ................588
▫ FCA US LLC Customer Center .............589
▫ FCA Canada Inc. Customer Center ...........589
▫ In Mexico Contact ..................... .589
▫ Puerto Rico And U.S. Virgin Islands ..........589▫
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY) ....................590
▫ Service Contract ...................... .590
 WARRANTY INFORMATION ...............591
 MOPARPARTS .........................591
 REPORTING SAFETY DEFECTS .............591
▫ In The 50 United States And Washington, D.C. . .591
▫ In Canada ........................... .592
 PUBLICATION ORDER FORMS .............592
11

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All work
to be performed may not be covered by the warranty.
Discuss additional charges with the service manager. Keep
a maintenance log of your vehicle’s service history. This
can often provide a clue to the current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident or
work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with the
service advisor and list the items in order of priority. At
many authorized dealers, you may obtain a rental vehicle
at a minimal daily charge. If you need a rental, it is
advisable to make these arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer. We
strongly recommend that you take the vehicle to an autho-
rized dealer. They know your vehicle the best, and are most
concerned that you get prompt and high quality service.
The manufacturer’s authorized dealer have the facilities,
factory-trained technicians, special tools, and the latest
information to ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an authorized dealer
service manager first. Most matters can be resolved with
this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the concern,
you may contact the manufacturer’s customer center.
588 CUSTOMER ASSISTANCE

Any communication to the manufacturer’s customer center
should include the following information:
•Owner’s name and address
• Owner’s telephone number (home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 247-9753
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Puerto Rico And U.S. Virgin Islands
Customer Service Chrysler International Services LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (800) 247-9753
Fax: (787) 782-3345
11
CUSTOMER ASSISTANCE 589

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommunica-
tion Devices for the Deaf) equipment at its customer center.
Any hearing or speech impaired customer, who has access
to a TDD or a conventional teletypewriter (TTY) in the
United States, can communicate with the manufacturer by
dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered by
Bell Canada. For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect with a Bell
Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer’s New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manu-
facturer’s service contracts. If you purchased a manufac-
turer’s service contract, you will receive Plan Provisions
and an Owner Identification Card in the mail within three
weeks of the vehicle delivery date. If you have anyquestions about the service contract, call the manufactur-
er’s Service Contract National Customer Hotline at 1-800-
521-9922 (Canadian residents, call (800) 465-2001 English /
(800) 387-9983 French).
The manufacturer will not stand behind any service con-
tract that is not the manufacturer’s service contract. It is not
responsible for any service contract other than the manu-
facturer’s service contract. If you purchased a service
contract that is not a manufacturer’s service contract, and
you require service after the manufacturer’s New Vehicle
Limited Warranty expires, please refer to the contract
documents, and contact the person listed in those docu-
ments.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
590 CUSTOMER ASSISTANCE

In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact
Transport Canada, Motor Vehicle Defect Investigations
and Recalls at 1-800-333-0510 or go to http://
www.tc.gc.ca/roadsafety/.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Master-
card, American Express, and Discover orders are accepted.
Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing FCA US LLC vehicles. A
complete working knowledge of the vehicle, system,
and/or components is written in straightforward language
with illustrations, diagrams, and charts.Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and fea-
tures. They show exactly how to find and correct problems
the first time, using step-by-step troubleshooting and driv-
ability procedures, proven diagnostic tests and a complete
list of all tools and equipment.
Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to acquaint
you with specific FCA US LLC vehicles. Included are
starting, operating, emergency and maintenance proce-
dures as well as specifications, capabilities and safety tips.
Call toll free at:
•
1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com
592 CUSTOMER ASSISTANCE