2018 CHEVROLET TRAVERSE phone

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
10603118) - 2018 - CRC - 1/29/18
Customer Information 389
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program
0384.
Gather the following information:
. Driver name, address, and
telephone number
. Driver license number
. Owner name, address, and
telephone number
. Vehicle license plate number
. Vehicle make, model, and
model year
. Vehicle Identification
Number (VIN)
. Insurance company and policy
number
. General description of the
damage to the other vehicle Choose a reputable repair facility
that uses quality replacement parts.
See
“Collision Parts” earlier in this
section.
If the airbag has inflated, see What
Will You See after an Airbag
Inflates? 090.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered by
the GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with the repair professional, and insist on
Genuine GM parts. Remember,
if the vehicle is leased, you may be
obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.
If another party's insurance
company is paying for the repairs,
you are not obligated to accept a
repair valuation based on that
insurance company's collision policy
repair limits, as you have no
contractual limits with that company.
In such cases, you can have control
of the repair and parts choices as
long as the cost stays within
reasonable limits.
Service Publications
Ordering Information
Service Manuals
Service Manuals have the diagnosis
and repair information on the
engines, transmission, axle,
suspension, brakes, electrical,
steering, body, etc.

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
10603118) - 2018 - CRC - 1/29/18
Customer Information 393
These data can help provide a
better understanding of the
circumstances in which crashes and
injuries occur.
Note
EDR data are recorded by your
vehicle only if a non-trivial crash
situation occurs; no data are
recorded by the EDR under normal
driving conditions and no personal
data (e.g., name, gender, age, and
crash location) are recorded.
However, other parties, such as law
enforcement, could combine the
EDR data with the type of
personally identifying data routinely
acquired during a crash
investigation.
To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR is
needed. In addition to the vehicle
manufacturer, other parties, such as
law enforcement, that have the
special equipment, can read the
information if they have access to
the vehicle or the EDR.GM will not access these data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request by police or
similar government office; as part of
GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.
OnStar
If the vehicle is equipped with
OnStar and has an active service
plan, additional data may be
collected through the OnStar
system. This includes information
about the vehicle’s operation;
collisions involving the vehicle; the
use of the vehicle and its features;
and, in certain situations, the
location and approximate GPS
speed of the vehicle. Refer to theOnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
See
OnStar Additional Information
0 400.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
10603118) - 2018 - CRC - 1/29/18
396 OnStar
Security
If equipped, OnStar provides these
services:
.With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block,
if equipped, OnStar can block
the engine from being restarted.
. With Stolen Vehicle Slowdown,
if equipped, OnStar can work
with law enforcement to
gradually slow the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the
vehicle.
Navigation
OnStar navigation requires a
specific OnStar service plan. Press
Qto receive Turn-by-Turn
directions or have them sent to the
vehicle’s navigation screen,
if equipped.
Turn-by-Turn Navigation
1. PressQto connect to an
Advisor.
2. Request directions to be downloaded to the vehicle.
3. Follow the voice-guided commands.
Using Voice Commands
During a Planned Route
Functionality of the Voice Command
button may vary by vehicle and
region. For some vehicles,
press
=to open the OnStar app on
the infotainment display. For other
vehicles press
=as follows.
Cancel Route
1. Press
=. System responds:
“OnStar ready,” then a tone. 2. Say
“Cancel route.” System
responds: “Do you want to
cancel directions?”
3. Say “Yes.”System responds:
“OK, request completed, thank
you, goodbye.”
Route Preview
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Route preview.” System
responds with the next three
maneuvers.
Repeat
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Repeat.” System
responds with the last direction
given, then responds with
“OnStar ready,” then a tone.
Get My Destination
1. Press
=. System responds:
“OnStar ready,” then a tone.

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
10603118) - 2018 - CRC - 1/29/18
398 OnStar
contacting an OnStar Advisor. On
some vehicles, Wi-Fi can also be
managed from the Wi-Fi
Hotspot menu.
MyChevrolet Mobile App (If
Available)
Download the myChevrolet mobile
app to compatible Apple and
Android smartphones. Chevrolet
users can access the following
services from a smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps.
. Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map
(U.S. market only). .
Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
. Locate a dealer and schedule
service.
. Request roadside assistance.
. Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with Chevrolet on social
media.
For myChevrolet mobile app
information and compatibility, see
www.my.chevrolet.com.
An active OnStar service,
compatible device, factory-installed
remote start, and power locks are
required. Data rates apply. See
www.onstar.com for details and
system limitations.
Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
OnStar AtYourService
OnStar Advisors can provide offers
from restaurants and retailers on
your route, help locate hotels,
or book a room. These services
vary by market.
OnStar Hands-Free Calling
Make and receive calls with the
built-in wireless calling service,
which requires available minutes.
Functionality of the Voice Command
button may vary by vehicle and
region. For some vehicles, press
=
to open the OnStar app on the
infotainment display, then select
Hands-Free calling. For other
vehicles press
=as follows.
Make a Call
1. Press
=. System responds:
“OnStar ready.”
2. Say “Call.”System responds:
“Call. Please say the name or
number to call.”

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
10603118) - 2018 - CRC - 1/29/18
OnStar 401
services. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar services may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar services may
not work. Other problems beyond
the control of OnStar—such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage
to the vehicle in a crash, or wireless
phone network congestion or
jamming —may prevent service.
See Radio Frequency Statement
0 390.
Services for People with
Disabilities
Advisors provide services to help
with physical disabilities and
medical conditions. Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle
access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues
OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for 10 days
without an ignition cycle. If the
vehicle has not been started for
10 days, OnStar can contact
Roadside Assistance or a locksmith
to help gain access to the vehicle.

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
10603118) - 2018 - CRC - 1/29/18
408 Index
ChargingWireless . . . . . . . . . . . . . . . . . . . . . . 131
Charging System Light . . . . . . . . . 141
Check Engine Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . 141
Child Restraints
Infants and Young Children . . . . . 99
Lower Anchors and Tethersfor Children . . . . . . . . . . . . . . . . . 104
Older Children . . . . . . . . . . . . . . . . . . 97
Securing . . . . . . . . . . . . . . . . . .112, 114
Systems . . . . . . . . . . . . . . . . . . . . . . 101
Circuit Breakers . . . . . . . . . . . . . . . . 310
Cleaning Exterior Care . . . . . . . . . . . . . . . . . 353
Interior Care . . . . . . . . . . . . . . . . . . 358
Climate Control Systems Dual Automatic . . . . . . . . . . . . . . . 200
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Cluster, Instrument . . . . . . . . . . . . . 134
Collision Damage Repair . . . . . . . 387
Compact Spare Tire . . . . . . . . . . . . 347
Compartments
Storage . . . . . . . . . . . . . . . . . . . . . . . .118
Compass . . . . . . . . . . . . . . . . . . . . . . . 127 Connections
OnStar . . . . . . . . . . . . . . . . . . . . . . . 397
Control Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 239
Control of a Vehicle . . . . . . . . . . . . . 209
Convex Mirrors . . . . . . . . . . . . . . . . . . 53
Coolant Engine Temperature Gauge . . 138
Cooling . . . . . . . . . . . . . . . . . . . . 200, 203
Cooling System . . . . . . . . . . . . . . . . . 294
Courtesy Lamps . . . . . . . . . . . . . . . . 171
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 386
Cruise Control . . . . . . . . . . . . . . . . . . 244 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Cruise Control, Adaptive . . . . . . . . 246
Customer Assistance . . . . . . . . . . . 383 Offices . . . . . . . . . . . . . . . . . . . . . . . . 382
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 383
Customer Information Service PublicationsOrdering Information . . . . . . . . 389
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . . . 380D
Damage Repair, Collision . . . . . . . 387
Danger, Warning, and Caution . . . . 3
Data CollectionInfotainment System . . . . . . . . . . 393
OnStar . . . . . . . . . . . . . . . . . . . . . . . 393
Data Recorders, Event . . . . . . . . . 392
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 168
Defensive Driving . . . . . . . . . . . . . . . 209
Delayed Locking . . . . . . . . . . . . . . . . . 42
Devices
Auxiliary . . . . . . . . . . . . . . . . . . . . . . 190
Diagnostics
OnStar . . . . . . . . . . . . . . . . . . . . . . . 399
Distracted Driving . . . . . . . . . . . . . . . 208
Dome Lamps . . . . . . . . . . . . . . . . . . . 171
Door Ajar Light . . . . . . . . . . . . . . . . . . . . . 149
Delayed Locking . . . . . . . . . . . . . . . . 42
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Power Locks . . . . . . . . . . . . . . . . . . . . 42
Drive Belt Routing, Engine . . . . . . 379
Drive Systems All-Wheel Drive . . . . . . . . . . 235, 303
Driver Assistance Systems . . . . . 255
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . . 150

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
10603118) - 2018 - CRC - 1/29/18
410 Index
Front Fog LampLight . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Front Pedestrian Braking (FPB) System . . . . . . . . . . . . . . . . . 263
Front Seats Adjustment . . . . . . . . . . . . . . . . . . . . . 64
Heated and Ventilated . . . . . . . . . . 70
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269 Additives . . . . . . . . . . . . . . . . . . . . . 270
Economy Driving . . . . . . . . . . . . . . . 29
Filling a Portable FuelContainer . . . . . . . . . . . . . . . . . . . 272
Filling the Tank . . . . . . . . . . . . . . . 271
Foreign Countries . . . . . . . . . . . . 270
Gauge . . . . . . . . . . . . . . . . . . . . . . . . 138
Low Fuel Warning Light . . . . . . . 148
Requirements, California . . . . . 270
Fuses Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 310
Fuses and Circuit Breakers . . . 310
Instrument Panel Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 314
Rear Compartment Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 316G
Garage Door Opener . . . . . . . . . . . 162
Programming . . . . . . . . . . . . . . . . . 162
Gas Strut(s) . . . . . . . . . . . . . . . . . . . . 306
Gauges Engine CoolantTemperature . . . . . . . . . . . . . . . . 138
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Odometer . . . . . . . . . . . . . . . . . . . . . 137
Speedometer . . . . . . . . . . . . . . . . . 137
Tachometer . . . . . . . . . . . . . . . . . . . 137
Trip Odometer . . . . . . . . . . . . . . . . 137
Warning Lights and Indicators . . . . . . . . . . . . . . . . . . . 133
General Information Service and Maintenance . . . . . 363
Towing . . . . . . . . . . . . . . . . . . . . . . . . 273
Vehicle Care . . . . . . . . . . . . . . . . . . 283
Glove Box . . . . . . . . . . . . . . . . . . . . . . 118
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . 384
H
Hands-Free Phone . . . . . . . . . . . . . 197
Hazard Warning Flashers . . . . . . . 170
Head Restraints . . . . . . . . . . . . . . . . . 62
HeadlampsAiming . . . . . . . . . . . . . . . . . . . . . . . . 307 Headlamps (cont'd)
Automatic . . . . . . . . . . . . . . . . . . . . . 169
Bulb Replacement . . . . . . . 307, 308
Daytime Running
Lamps (DRL) . . . . . . . . . . . . . . . . 168
Flash-to-Pass . . . . . . . . . . . . . . . . . 168
High Intensity Discharge (HID) Lighting . . . . . . . . . . . . . . . 307
High-Beam On Light . . . . . . . . . . 148
High/Low Beam Changer . . . . . 168
Lamps On Reminder . . . . . . . . . 149
Heated Rear Seats . . . . . . . . . . . . . . . . . . . . . 74
Steering Wheel . . . . . . . . . . . . . . . 125
Heated and Ventilated Front Seats . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Heated Mirrors . . . . . . . . . . . . . . . . . . . 54
Heater Engine . . . . . . . . . . . . . . . . . . . . . . . . 227
Heating . . . . . . . . . . . . . . . . . . . . 200, 203
High Voltage Devices and Wiring . . . . . . . . . . . . . . . . . . . . . . . . . 309
High-Beam On Light . . . . . . . . . . . . 148
High-Speed Operation . . . . . . . . . . 327
Hill and Mountain Roads . . . . . . . . 217
Hill Start Assist (HSA) . . . . . . . . . . 239
Home Page . . . . . . . . . . . . . . . . . . . . . 178
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . 285

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
10603118) - 2018 - CRC - 1/29/18
Index 413
Operation (cont'd)Infotainment System . . . . . . . . . . 178
Ordering Service Publications . . . . . . . . . . 389
Outlets Power . . . . . . . . . . . . . . . . . . . . . . . . 129
Overheating, Engine . . . . . . . . . . . . 298
Overview . . . . . . . . . . . . . . . . . . . . . . . 177
P
Park Shifting Into . . . . . . . . . . . . . . . . . . . 229
Shifting Out of . . . . . . . . . . . . . . . . 229
Parking
Brake and P (Park)Mechanism Check . . . . . . . . . . 304
Extended . . . . . . . . . . . . . . . . . . . . . 230
Over Things That Burn . . . . . . . 230
Parking Assist . . . . . . . . . . . . . . . . . . 256
Parking or Backing
Assistance Systems . . . . . . . . . . 256
Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . . . . . . . 140
Passenger Compartment Air
Filter . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Passenger Sensing System . . . . . 91
Pedestrian Ahead Indicator . . . . . 145 Perchlorate Materials
Requirements, California . . . . . . 284
Personalization Vehicle . . . . . . . . . . . . . . . . . . . . . . . 154
Phone Apple CarPlay andAndroid Auto . . . . . . . . . . . . . . . . 196
Bluetooth . . . . . . . . . . . . . . . . 191, 192
Hands-Free . . . . . . . . . . . . . . . . . . . 197
Port USB . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Power Door Locks . . . . . . . . . . . . . . . . . . . . . 42
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Outlets . . . . . . . . . . . . . . . . . . . . . . . 129
Protection, Battery . . . . . . . . . . . . 174
Retained Accessory (RAP) . . . 228
Seat Adjustment . . . . . . . . . . . . . . . . 65
Windows . . . . . . . . . . . . . . . . . . . . . . . 57
Pregnancy, Using Seat Belts . . . . 82
Privacy Vehicle Data Recording . . . . . . . 392
Program Courtesy Transportation . . . . . . 386
Proposition
65 Warning,
California . . . . . . . . . . . .283, 302, 348, Back Cover
R
Radio Frequency Statement . . . . 390
Radio Reception . . . . . . . . . . . . . . . . 183
RadiosAM-FM Radio . . . . . . . . . . . . . . . . . 180
Satellite . . . . . . . . . . . . . . . . . . . . . . . 181
Reading Lamps . . . . . . . . . . . . . . . . . 172
Rear Camera Mirror . . . . . . . . . . . . . 55
Rear Climate Control System . . . 203
Rear Seats . . . . . . . . . . . . . . . . . . . . . . 71 Heated . . . . . . . . . . . . . . . . . . . . . . . . . 74
Rear Vision Camera (RVC) . . . . . 256
Rear Window Washer/Wiper . . . . 126
Rearview Mirrors . . . . . . . . . . . . . . . . 54 Automatic Dimming . . . . . . . . . . . . . 54
Reclining Seatbacks . . . . . . . . . . . . . 66
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . . . 373
Records
Maintenance . . . . . . . . . . . . . . . . . . 375
Recreational Vehicle Towing . . . . 351
Reimbursement Program, GM Mobility . . . . . . . . . . . . . . . . . . . 384
Remote Keyless Entry (RKE)
System . . . . . . . . . . . . . . . . . . . . . . . . . 32
Remote Vehicle Start . . . . . . . . . . . . 38
Replacement Parts Airbags . . . . . . . . . . . . . . . . . . . . . . . . . 96