Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-11349385) - 2018 - crc - 11/3/17
420 OnStar
Security
If equipped, OnStar provides these
services:
.With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block,
if equipped, OnStar can block
the engine from being restarted.
. With Stolen Vehicle Slowdown,
if equipped, OnStar can work
with law enforcement to
gradually slow the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the
vehicle.
Navigation
OnStar navigation requires a
specific OnStar service plan. Press
Qto receive Turn-by-Turn
directions or have them sent to the
vehicle’s navigation screen,
if equipped.
Turn-by-Turn Navigation
1. PressQto connect to an
Advisor.
2. Request directions to be downloaded to the vehicle.
3. Follow the voice-guided commands.
Using Voice Commands
During a Planned Route
Functionality of the Voice Command
button may vary by vehicle and
region. For some vehicles, press
=
to open the OnStar app on the
infotainment display. For other
vehicles press
=as follows.
Cancel Route
1. Press
=. System responds:
“OnStar ready,” then a tone. 2. Say
“Cancel route.” System
responds: “Do you want to
cancel directions?”
3. Say “Yes.”System responds:
“OK, request completed, thank
you, goodbye.”
Route Preview
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Route preview.” System
responds with the next three
maneuvers.
Repeat
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Repeat.” System
responds with the last direction
given, then responds with
“OnStar ready,” then a tone.
Get My Destination
1. Press
=. System responds:
“OnStar ready,” then a tone.
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-11349385) - 2018 - crc - 11/3/17
422 OnStar
contacting an OnStar Advisor. On
some vehicles, Wi-Fi can also be
managed from the Wi-Fi
Hotspot menu.
MyChevrolet Mobile App (If
Available)
Download the myChevrolet mobile
app to compatible Apple and
Android smartphones. Chevrolet
users can access the following
services from a smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps.
. Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map
(U.S. market only). .
Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
. Locate a dealer and schedule
service.
. Request roadside assistance.
. Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with Chevrolet on social
media.
For myChevrolet mobile app
information and compatibility, see
www.my.chevrolet.com.
An active OnStar service,
compatible device, factory-installed
remote start, and power locks are
required. Data rates apply. See
www.onstar.com for details and
system limitations.
Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
OnStar AtYourService
OnStar Advisors can provide offers
from restaurants and retailers on
your route, help locate hotels,
or book a room. These services
vary by market.
OnStar Hands-Free Calling
Make and receive calls with the
built-in wireless calling service,
which requires available minutes.
Functionality of the Voice Command
button may vary by vehicle and
region. For some vehicles, press
=
to open the OnStar app on the
infotainment display, then select
Hands-Free calling. For other
vehicles press
=as follows.
Make a Call
1. Press
=. System responds:
“OnStar ready.”
2. Say “Call.”System responds:
“Call. Please say the name or
number to call.”
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-11349385) - 2018 - crc - 11/3/17
OnStar 425
services. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar services may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar services may
not work. Other problems beyond
the control of OnStar—such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage
to the vehicle in a crash, or wireless
phone network congestion or
jamming —may prevent service.
See Radio Frequency Statement
0 414.
Services for People with
Disabilities
Advisors provide services to help
with physical disabilities and
medical conditions. Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle
access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues
OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for 10 days
without an ignition cycle. If the
vehicle has not been started for
10 days, OnStar can contact
Roadside Assistance or a locksmith
to help gain access to the vehicle.
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-11349385) - 2018 - crc - 11/3/17
426 OnStar
Global Positioning
System (GPS)
.Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals
are not available, the OnStar
system should still operate to
call OnStar. However, OnStar
could have difficulty identifying
the exact location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to
the vehicle. Do not place items over or near the antenna to prevent
blocking cellular and GPS signal
reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage
or the cellular network has reached
maximum capacity, this message
may come on. Press
Qto try the
call again or try again after driving a
few miles into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features
to function properly. These systems
may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated
into the electrical architecture of the
vehicle. Do not add any electrical
equipment. See Add-On Electrical
Equipment 0288. Added electrical equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
OnStar Hands-Free Calling name
tags, saved navigation destinations,
or pre-set radio stations. Neither
OnStar nor GM is responsible for
any affected or erased data or
settings. These updates or changes
may also collect personal
information. Such collection is
described in the OnStar privacy
statement or separately disclosed at
the time of installation. These
updates or changes may also cause
a system to automatically
communicate with GM servers to
collect information about vehicle
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-11349385) - 2018 - crc - 11/3/17
430 Index
IndexA
Accessories andModifications . . . . . . . . . . . . . . . . . . 291
Accessory Power . . . . . . . . . . . . . . . 224
Active Fuel Management . . . . . . . 226
Adaptive Cruise Control . . . . . . . . 248
Add-On Electrical Equipment . . . 288
Additional Information OnStar . . . . . . . . . . . . . . . . . . . . . . . 424
Additional Maintenance
and Care . . . . . . . . . . . . . . . . . . . . . . 394
Adjustable Throttle and Brake Pedal . . . . . . . . . . . . . . . . . . . 217
Adjustments
Lumbar, Front Seats . . . . . . . . . . . . 67
Air Cleaner/Filter, Engine . . . . . . . 304
Air Conditioning . . . . . . . . . . . 192, 196
Air Filter, Passenger Compartment . . . . . . . . . . . . . . . . . 198
Air Vents . . . . . . . . . . . . . . . . . . . . . . . 197
Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . 104
How Does an AirbagRestrain? . . . . . . . . . . . . . . . . . . . . . 97
Passenger Sensing System . . . . 99
What Makes an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 97 Airbag System (cont'd)
What Will You See after an
Airbag Inflates? . . . . . . . . . . . . . . . 97
When Should an Airbag
Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 96
Where Are the Airbags? . . . . . . . . 94
Airbags Adding Equipment to theVehicle . . . . . . . . . . . . . . . . . . . . . . 103
Passenger Status Indicator . . . 152
Readiness Light . . . . . . . . . . . . . . 151
Servicing Airbag-Equipped Vehicles . . . . . . . . . . . . . . . . . . . . . 103
System Check . . . . . . . . . . . . . . . . . . 92
Alarm Vehicle Security . . . . . . . . . . . . . . . . 53
Alert Lane Change . . . . . . . . . . . . . . . . . 263
Side Blind Zone (SBZA) . . . . . . 262
All-Season Tires . . . . . . . . . . . . . . . . 337
All-Terrain Tires . . . . . . . . . . . . . . . . . 338
Antilock Brake System (ABS) . . . 239 Warning Light . . . . . . . . . . . . . . . . . 156
Appearance Care Exterior . . . . . . . . . . . . . . . . . . . . . . . 378
Interior . . . . . . . . . . . . . . . . . . . . . . . . 382
Armrest Storage . . . . . . . . . . . . . . . . 128
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-11349385) - 2018 - crc - 11/3/17
Index 431
Assistance Program,Roadside . . . . . . . . . . . . . . . . . . . . . . 408
Assistance Systems for Driving . . . . . . . . . . . . . . . . . . . . . . . . 258
Assistance Systems for Parking and Backing . . . . . . . . . . 256
Automatic
Door Locks . . . . . . . . . . . . . . . . . . . . . 46
Forward Braking . . . . . . . . . . . . . . 261
Headlamp System . . . . . . . . . . . . 184
Level Control . . . . . . . . . . . . . . . . . 245
Transmission . . . . . . . . . . . . . . . . . 228
Transmission Fluid . . . . . . 301, 304
Automatic Transmission Manual Mode . . . . . . . . . . . . . . . . . 231
Shift Lock Control FunctionCheck . . . . . . . . . . . . . . . . . . . . . . . 317
Auxiliary Roof Mounted Lamp . . . . . . . . . . 186
Axle, Front . . . . . . . . . . . . . . . . . . . . . . 315
Axle, Rear . . . . . . . . . . . . . . . . . . . . . . 315
B
Battery Exterior Lighting BatterySaver . . . . . . . . . . . . . . . . . . . . . . . 189
Load Management . . . . . . . . . . . . 189 Battery (cont'd)
Power Protection . . . . . . . . . . . . . 189
Battery - North America . . . . 314, 368
Blade Replacement, Wiper . . . . . 318
Blind Spot Mirrors . . . . . . . . . . . . . . . 58
Brake Pedal and AdjustableThrottle . . . . . . . . . . . . . . . . . . . . . . 217
System Warning Light . . . . . . . . 155
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . 312 Antilock . . . . . . . . . . . . . . . . . . . . . . . 239
Assist . . . . . . . . . . . . . . . . . . . . . . . . . 241
Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . 312
Parking . . . . . . . . . . . . . . . . . . . . . . . 240
Braking . . . . . . . . . . . . . . . . . . . . . . . . . 202 Automatic Forward . . . . . . . . . . . 261
Break-In, New Vehicle . . . . . . . . . . 216
Bulb Replacement Fog Lamps . . . . . . . . . . . . . . . . . . . 322
Front Turn Signal Lamps . . . . . 322
Halogen Bulbs . . . . . . . . . . . . . . . . 321
Headlamp Aiming . . . . . . . . . . . . . 320
Headlamps . . . . . . . . . . . . . . . . . . . 321
High Intensity Discharge(HID) Lighting . . . . . . . . . . . . . . . 321
License Plate Lamps . . . . . . . . . 324 Bulb Replacement (cont'd)
Taillamps, Turn Signal,
Stoplamps, and Back-up
Lamps . . . . . . . . . . . . . . . . . . . . . . 322
Buying New Tires . . . . . . . . . . . . . . . 352
C
Calibration . . . . . . . . . . . . . . . . . . . . . . 136
California Fuel Requirements . . . . . . . . . . . 267
Perchlorate Materials
Requirements . . . . . . . . . . . . . . . 291
California Proposition
65 Warning . . . . . . . . . .291, 314, 368,
Back Cover
Canadian Vehicle Owners . . . . . . . . 2
Capacities and Specifications . . . . . . . . . . . . . . . . . 402
Carbon Monoxide Engine Exhaust . . . . . . . . . . . . . . . 227
Liftgate . . . . . . . . . . . . . . . . . . . . . . . . . 47
Winter Driving . . . . . . . . . . . . . . . . 210
Cargo
Tie-Downs . . . . . . . . . . . . . . . . . . . . 129
Caution, Danger, and Warning . . . . 3
Center Console Storage . . . . . . . . 128
Center Seat . . . . . . . . . . . . . . . . . . . . . 67
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-11349385) - 2018 - crc - 11/3/17
432 Index
Chains, Tire . . . . . . . . . . . . . . . . . . . . 356
ChargingWireless . . . . . . . . . . . . . . . . . . . . . . 140
Charging System Light . . . . . . . . . 153
Check Engine Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . 153
Ignition Transmission Lock . . . 317
Child Restraints Infants and Young Children . . . 107
Lower Anchors and Tethersfor Children . . . . . . . . . . . . . . . . . .112
Older Children . . . . . . . . . . . . . . . . 105
Securing . . . . . . . . . . . . . . . . . 121, 123
Systems . . . . . . . . . . . . . . . . . . . . . . 109
Child-View Mirror . . . . . . . . . . . . . . . . 60
Circuit Breakers . . . . . . . . . . . . . . . . 325
Cleaning
Exterior Care . . . . . . . . . . . . . . . . . 378
Interior Care . . . . . . . . . . . . . . . . . . 382
Climate Control Systems
Dual Automatic . . . . . . . . . . . . . . . 192
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Cluster, Instrument . . . . . . . . . . . . . 143
Collision Damage Repair . . . . . . . 411
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . 127 Compass . . . . . . . . . . . . . . . . . . . . . . . 136
Connections
OnStar . . . . . . . . . . . . . . . . . . . . . . . 421
Control Hill Descent . . . . . . . . . . . . . . . . . . 244
Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 242
Control Light Hill Descent . . . . . . . . . . . . . . . . . . 157
Control of a Vehicle . . . . . . . . . . . . . 202
Convenience Net . . . . . . . . . . . . . . . 129
Convex Mirrors . . . . . . . . . . . . . . . . . . 56
Coolant Engine Temperature Gauge . . 149
Cooling . . . . . . . . . . . . . . . . . . . . 192, 196
Cooling System . . . . . . . . . . . . . . . . . 305
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 410
Cruise Control . . . . . . . . . . . . . . . . . . 245 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Cruise Control, Adaptive . . . . . . . . 248
Cupholders . . . . . . . . . . . . . . . . . . . . . 127
Customer Assistance . . . . . . . . . . . 407
Offices . . . . . . . . . . . . . . . . . . . . . . . . 406
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 407 Customer Information
Service Publications
Ordering Information . . . . . . . . 413
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 404
D
Damage Repair, Collision . . . . . . . 411
Danger, Warning, and Caution . . . . 3
Data CollectionInfotainment System . . . . . . . . . . 417
OnStar . . . . . . . . . . . . . . . . . . . . . . . 417
Data Recorders, Event . . . . . . . . . 416
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 184
Defensive Driving . . . . . . . . . . . . . . . 202
Delayed Locking . . . . . . . . . . . . . . . . . 46
Diagnostics OnStar . . . . . . . . . . . . . . . . . . . . . . . 423
Distracted Driving . . . . . . . . . . . . . . . 201
Dome Lamps . . . . . . . . . . . . . . . . . . . 187
Door Ajar Light . . . . . . . . . . . . . . . . . . . . . 160
Delayed Locking . . . . . . . . . . . . . . . . 46
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Power Locks . . . . . . . . . . . . . . . . . . . . 45
Drive Belt Routing, Engine . . . . . . 403
Driver Assistance Systems . . . . . 255
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-11349385) - 2018 - crc - 11/3/17
Index 433
Driver InformationCenter (DIC) . . . . . . . . . . . . . 161, 162
Driving Assistance Systems . . . . . . . . . . 258
Characteristics andTowing Tips . . . . . . . . . . . . . . . . . 271
Defensive . . . . . . . . . . . . . . . . . . . . . 202
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 202
For Better Fuel Economy . . . . . . . 29
Hill and Mountain Roads . . . . . . 210
If the Vehicle is Stuck . . . . . . . . . .211
Loss of Control . . . . . . . . . . . . . . . 204
Off-Road . . . . . . . . . . . . . . . . . . . . . 204
Off-Road Recovery . . . . . . . . . . . 203
Vehicle Load Limits . . . . . . . . . . . 212
Wet Roads . . . . . . . . . . . . . . . . . . . 209
Winter . . . . . . . . . . . . . . . . . . . . . . . . 210
Dual Automatic Climate Control System . . . . . . . . . . . . . . . . 192
E
E85 or FlexFuel . . . . . . . . . . . . . . . . 268
Electrical Equipment,Add-On . . . . . . . . . . . . . . . . . . . . . . . 288
Electrical System Engine Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 325
Fuses and Circuit Breakers . . . 325 Electrical System (cont'd)
Instrument Panel Fuse
Block . . . . . . . . . . . . . . . . . . . 330, 333
Overload . . . . . . . . . . . . . . . . . . . . . 324
Rear Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 335
Emergency OnStar . . . . . . . . . . . . . . . . . . . . . . . 419
Engine
Air Cleaner/Filter . . . . . . . . . . . . . 304
Check Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . 153
Compartment Overview . . . . . . . 293
Coolant Temperature Gauge . . . . . . . . . . . . . . . . . . . . . . 149
Cooling System . . . . . . . . . . . . . . . 305
Drive Belt Routing . . . . . . . . . . . . 403
Exhaust . . . . . . . . . . . . . . . . . . . . . . 227
Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . 310
Heater . . . . . . . . . . . . . . . . . . . . . . . . 222
Oil Life System . . . . . . . . . . . . . . . 299
Oil Pressure Gauge . . . . . . . . . . 148
Overheating . . . . . . . . . . . . . . . . . . 309
Power Messages . . . . . . . . . . . . . 169
Running While Parked . . . . . . . . 227
Starting . . . . . . . . . . . . . . . . . . . . . . . 221
Entry Lighting . . . . . . . . . . . . . . . . . . . 188
Equipment, Towing . . . . . . . . . . . . . 278 Event Data Recorders . . . . . . . . . . 416
Exit Lighting . . . . . . . . . . . . . . . . . . . . 188
Extended Parking . . . . . . . . . . . . . . . 226
Extender, Seat Belt . . . . . . . . . . . . . . 91
Exterior Lamp Controls . . . . . . . . . 181
Exterior Lamps Off Reminder . . . 183
Exterior Lighting Battery
Saver . . . . . . . . . . . . . . . . . . . . . . . . . 189
F
FanEngine . . . . . . . . . . . . . . . . . . . . . . . . 310
Features Memory . . . . . . . . . . . . . . . . . . . . . . . . . 13
Filter, Engine Air Cleaner . . . . . . . . . . . 304
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 183
Flashers, Hazard Warning . . . . . . 185
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . 357
Changing . . . . . . . . . . . . . . . . . . . . . 359
FlexFuel
E85 . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
Floor Mats . . . . . . . . . . . . . . . . . . . . . . 386
Fluid AutomaticTransmission . . . . . . . . . . . 301, 304
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 312