2018 CHEVROLET SILVERADO phone

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11349200) - 2018 - CRC - 2/27/18
474 Customer Information
These data can help provide a
better understanding of the
circumstances in which crashes and
injuries occur.
Note
EDR data are recorded by your
vehicle only if a non-trivial crash
situation occurs; no data are
recorded by the EDR under normal
driving conditions and no personal
data (e.g., name, gender, age, and
crash location) are recorded.
However, other parties, such as law
enforcement, could combine the
EDR data with the type of
personally identifying data routinely
acquired during a crash
investigation.
To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR is
needed. In addition to the vehicle
manufacturer, other parties, such as
law enforcement, that have the
special equipment, can read the
information if they have access to
the vehicle or the EDR.GM will not access these data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request by police or
similar government office; as part of
GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.
OnStar
If the vehicle is equipped with
OnStar and has an active service
plan, additional data may be
collected through the OnStar
system. This includes information
about the vehicle’s operation;
collisions involving the vehicle; the
use of the vehicle and its features;
and, in certain situations, the
location and approximate GPS
speed of the vehicle. Refer to theOnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
See
OnStar Additional Information
0 481.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11349200) - 2018 - CRC - 2/27/18
OnStar 477
Security
If equipped, OnStar provides these
services:
.With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block,
if equipped, OnStar can block
the engine from being restarted.
. With Stolen Vehicle Slowdown,
if equipped, OnStar can work
with law enforcement to
gradually slow the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the
vehicle.
Navigation
OnStar navigation requires a
specific OnStar service plan. Press
Qto receive Turn-by-Turn
directions or have them sent to the
vehicle’s navigation screen,
if equipped.
Turn-by-Turn Navigation
1. PressQto connect to an
Advisor.
2. Request directions to be downloaded to the vehicle.
3. Follow the voice-guided commands.
Using Voice Commands
During a Planned Route
Functionality of the Voice Command
button may vary by vehicle and
region. For some vehicles, press
=
to open the OnStar app on the
infotainment display. For other
vehicles press
=as follows.
Cancel Route
1. Press
=. System responds:
“OnStar ready,” then a tone. 2. Say
“Cancel route.” System
responds: “Do you want to
cancel directions?”
3. Say “Yes.”System responds:
“OK, request completed, thank
you, goodbye.”
Route Preview
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Route preview.” System
responds with the next three
maneuvers.
Repeat
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Repeat.” System
responds with the last direction
given, then responds with
“OnStar ready,” then a tone.
Get My Destination
1. Press
=. System responds:
“OnStar ready,” then a tone.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11349200) - 2018 - CRC - 2/27/18
OnStar 479
contacting an OnStar Advisor. On
some vehicles, Wi-Fi can also be
managed from the Wi-Fi
Hotspot menu.
MyChevrolet Mobile App (If
Available)
Download the myChevrolet mobile
app to compatible Apple and
Android smartphones. Chevrolet
users can access the following
services from a smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps.
. Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map
(U.S. market only). .
Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
. Locate a dealer and schedule
service.
. Request roadside assistance.
. Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with Chevrolet on social
media.
For myChevrolet mobile app
information and compatibility, see
www.my.chevrolet.com.
An active OnStar service,
compatible device, factory-installed
remote start, and power locks are
required. Data rates apply. See
www.onstar.com for details and
system limitations.
Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
OnStar AtYourService
OnStar Advisors can provide offers
from restaurants and retailers on
your route, help locate hotels,
or book a room. These services
vary by market.
OnStar Hands-Free Calling
Make and receive calls with the
built-in wireless calling service,
which requires available minutes.
Functionality of the Voice Command
button may vary by vehicle and
region. For some vehicles, press
=
to open the OnStar app on the
infotainment display, then select
Hands-Free calling. For other
vehicles press
=as follows.
Make a Call
1. Press
=. System responds:
“OnStar ready.”
2. Say “Call.”System responds:
“Call. Please say the name or
number to call.”

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11349200) - 2018 - CRC - 2/27/18
482 OnStar
services. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar services may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar services may
not work. Other problems beyond
the control of OnStar—such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage
to the vehicle in a crash, or wireless
phone network congestion or
jamming —may prevent service.
See Radio Frequency Statement
0 471.
Services for People with
Disabilities
Advisors provide services to help
with physical disabilities and
medical conditions. Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle
access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues
OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for 10 days
without an ignition cycle. If the
vehicle has not been started for
10 days, OnStar can contact
Roadside Assistance or a locksmith
to help gain access to the vehicle.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11349200) - 2018 - CRC - 2/27/18
Index 489
California (cont'd)Perchlorate Materials
Requirements . . . . . . . . . . . . . . . 336
California
Proposition
65 Warning . . . . . . . . . .336, 362, 421, Back Cover
Canadian Vehicle Owners . . . . . . . . 2
Capacities and Specifications . . . . . . . . . . . . . . . . . 457
Carbon Monoxide Engine Exhaust . . . . . . . . . . . . . . . 256
Tailgate . . . . . . . . . . . . . . . . . . . . . . . . . 43
Winter Driving . . . . . . . . . . . . . . . . 237
Cargo Tie-Downs . . . . . . . . . . . . . . . . . . . . 126
Cargo Lamp . . . . . . . . . . . . . . . . . . . . 177
Caution, Danger, and Warning . . . . 3
Center Console Storage . . . . . . . . 125
Center High-Mounted Stoplamp (CHMSL) and
Cargo Lamp . . . . . . . . . . . . . . . . . . . 375
Center Seat . . . . . . . . . . . . . . . . . . . . . 59
Chains, Tire . . . . . . . . . . . . . . . . . . . . 408
Charging
Wireless . . . . . . . . . . . . . . . . . . . . . . 134
Charging System Light . . . . . . . . . 147 Check
Engine Light (Malfunction
Indicator) . . . . . . . . . . . . . . . . . . . . 147
Ignition Transmission Lock . . . 368
Child Restraints Infants and Young Children . . . . . 94
Lower Anchors and Tethersfor Children . . . . . . . . . . . . . . . . . . . 99
Older Children . . . . . . . . . . . . . . . . . . 92
Securing . . . . . . . . . . . . . 111, 114, 115
Systems . . . . . . . . . . . . . . . . . . . . . . . . 96
Circuit Breakers . . . . . . . . . . . . . . . . 376
Cleaning Exterior Care . . . . . . . . . . . . . . . . . 430
Interior Care . . . . . . . . . . . . . . . . . . 436
Climate Control
Systems . . . . . . . . . . . . . . . . . 216, 218
Air Conditioning . . . . . . . . . 216, 218
Dual Automatic . . . . . . . . . . . . . . . 220
Heating . . . . . . . . . . . . . . . . . . 216, 218
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Cluster, Instrument . . . . . . . . . . . . . 137
Clutch, Hydraulic . . . . . . . . . . . . . . . 351
Collision Damage Repair . . . . . . . 468
Compartments
Storage . . . . . . . . . . . . . . . . . . . . . . . 124
Compass . . . . . . . . . . . . . . . . . . . . . . . 131 Connections
OnStar . . . . . . . . . . . . . . . . . . . . . . . 478
Control Hill Descent . . . . . . . . . . . . . . . . . . 277
Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 276
Control Light
Hill Descent . . . . . . . . . . . . . . . . . . 151
Control of a Vehicle . . . . . . . . . . . . . 228
Convex Mirrors . . . . . . . . . . . . . . . . . . 47
Coolant Engine Temperature Gauge . . 142
Cooling . . . . . . . . . . . . . . .216, 218, 220
Cooling System . . . . . . . . . . . . . . . . . 352
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 467
Cruise Control . . . . . . . . . . . . . . . . . . 279 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Cupholders . . . . . . . . . . . . . . . . . . . . . 125
Customer Assistance . . . . . . . . . . . 464 Offices . . . . . . . . . . . . . . . . . . . . . . . . 463
Text Telephone (TTY)
Users . . . . . . . . . . . . . . . . . . . . . . . 464
Customer Information Service Publications
Ordering Information . . . . . . . . 470
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 461

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11349200) - 2018 - CRC - 2/27/18
Index 495
Passenger Compartment AirFilter . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Passenger Sensing System . . . . . 86
Perchlorate Materials Requirements, California . . . . . . 336
Personalization Vehicle . . . . . . . . . . . . . . . . . . . . . . . 160
Phone Apple CarPlay andAndroid Auto . . . . . . . . . . . . . . . . 209
Bluetooth . . . . . . . . . . . . . . . . 203, 205
Pickup Conversion to Chassis Cab . . . . . . . . . . . . . . . . . . 333
Port USB . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Power
Door Locks . . . . . . . . . . . . . . . . . . . . . 41
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Outlets . . . . . . . . . . . . . . . . . . . . . . . 132
Protection, Battery . . . . . . . . . . . . 180
Retained Accessory (RAP) . . . 251
Seat Adjustment . . . . . . . . . . . . . . . . 60
Steering Fluid . . . . . . . . . . . . . . . . . 359
Windows . . . . . . . . . . . . . . . . . . . . . . . 52
Power Assist Steps . . . . . . . . . . . . . . 43
Pregnancy, Using Seat Belts . . . . 74
Privacy
Vehicle Data Recording . . . . . . . 473 Program
Courtesy Transportation . . . . . . 467
Proposition 65 Warning,
California . . . . . . . . . . . .336, 362, 421, Back Cover
R
Radio Frequency Statement . . . . 471
Radio Reception . . . . . . . . . . . . . . . . 188
RadiosAM-FM Radio . . . . . . . . . . . . . . . . . 185
Satellite . . . . . . . . . . . . . . . . . . . . . . . 187
Reading Lamps . . . . . . . . . . . . . . . . . 178
Rear Axle . . . . . . . . . . . . . . . . . . . . . . . 365 Locking . . . . . . . . . . . . . . . . . . . . . . . 278
Rear Seats . . . . . . . . . . . . . . . . . . 66, 68
Rear Vision Camera (RVC) . . . . . 282
Rear Windows . . . . . . . . . . . . . . . . . . . 55
Rearview Mirrors . . . . . . . . . . . . . . . . 52 Automatic Dimming . . . . . . . . . . . . . 52
Reclining Seatbacks . . . . . . . . . . . . . 61
Recognition Voice . . . . . . . . . . . . . . . . . . . . . . . . . 197
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . . . 451
Records Maintenance . . . . . . . . . . . . . . . . . . 455 Recreational Vehicle Towing . . . . 425
Reimbursement Program,
GM Mobility . . . . . . . . . . . . . . . . . . . 465
Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . . . . . . . . . . . . 37
Remote Vehicle Start . . . . . . . . . . . . 39
Replacement Parts Airbags . . . . . . . . . . . . . . . . . . . . . . . . . 92
Maintenance . . . . . . . . . . . . . . . . . . 453
Replacing Airbag System . . . . . . . . 92
Replacing LATCH System Parts after a Crash . . . . . . . . . . . . 111
Replacing Seat Belt System Parts after a Crash . . . . . . . . . . . . . 76
Reporting Safety Defects Canadian Government . . . . . . . . 472
General Motors . . . . . . . . . . . . . . . 473
U.S. Government . . . . . . . . . . . . . 472
Restraints Where to Put . . . . . . . . . . . . . . . . . . . 98
Retained Accessory
Power (RAP) . . . . . . . . . . . . . . . . . . 251
Reverse Tilt Mirrors . . . . . . . . . . . . . . 51
Roads Driving, Wet . . . . . . . . . . . . . . . . . . 235
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . . . . 465

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11349200) - 2018 - CRC - 2/27/18
Index 497
Steering (cont'd)Wheel Adjustment . . . . . . . . . . . . 129
Wheel Controls . . . . . . . . . . . . . . . 129
Steps
Power Assist . . . . . . . . . . . . . . . . . . . 43
Stoplamps and Back-up Lamps Bulb Replacement . . . . . . . . . . . . 373
Storage Areas Center Console . . . . . . . . . . . . . . . 125
Floor Console . . . . . . . . . . . . . . . . 126
Glove Box . . . . . . . . . . . . . . . . . . . . 124
Instrument Panel . . . . . . . . . . . . . 124
Sunglasses . . . . . . . . . . . . . . . . . . . 125
Storage Compartments . . . . . . . . . 124
Struts
Gas . . . . . . . . . . . . . . . . . . . . . . . . . . . 370
Stuck Vehicle . . . . . . . . . . . . . . . . . . . 238
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . 55
Sunglass Storage . . . . . . . . . . . . . . . 125
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Switches Airbag On-Off . . . . . . . . . . . . . . . . . . . 84
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System
Forward CollisionAlert (FCA) . . . . . . . . . . . . . . . . . . 285
Infotainment . . . . . . . . . . . . . 181, 474
Noise Control . . . . . . . . . . . . . . . . . 366 Systems
Driver Assistance . . . . . . . . . . . . . 281
T
Tachometer . . . . . . . . . . . . . . . . . . . . . 140
Tailgate . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Taillamps . . . . . . . . . . . . . . . . . . . . . . . 373
Bulb Replacement . . . . . . . . . . . . 373
Text Telephone (TTY) Users . . . . 464
Theft-Deterrent Systems . . . . . . . . . 46 Immobilizer . . . . . . . . . . . . . . . . . . . . . 46
Throttle, Adjustable . . . . . . . . . . . . . 247
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . 384
All-Season . . . . . . . . . . . . . . . . . . . . 384
All-Terrain . . . . . . . . . . . . . . . . . . . . 386
Buying New Tires . . . . . . . . . . . . . 403
Chains . . . . . . . . . . . . . . . . . . . . . . . . 408
Changing . . . . . . . . . . . . . . . . . . . . . 410
Designations . . . . . . . . . . . . . . . . . 388
Different Size . . . . . . . . . . . . . . . . . 404
Full-Size Spare . . . . . . . . . . . . . . . 420
If a Tire Goes Flat . . . . . . . . . . . . 408
Inspection . . . . . . . . . . . . . . . . . . . . 399
Low Profile . . . . . . . . . . . . . . . . . . . 385
Pressure . . . . . . . . . . . . . . . . . 392, 394
Pressure Light . . . . . . . . . . . . . . . . 153
Pressure Monitor Operation . . 395 Tires (cont'd)
Pressure Monitor System . . . . . 394
Rotation . . . . . . . . . . . . . . . . . . . . . . 400
Sidewall Labeling . . . . . . . . . . . . . 386
Terminology and Definitions . . 390
Uniform Tire Quality
Grading . . . . . . . . . . . . . . . . . . . . . 405
Wheel Alignment and Tire Balance . . . . . . . . . . . . . . . . . . . . . 406
Wheel Replacement . . . . . . . . . . 407
When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . . . 402
Winter . . . . . . . . . . . . . . . . . . . . . . . . 385
Tow/Haul Mode . . . . . . . . . . . . . . . . . 262
Tow/Haul Mode Light . . . . . . . . . . . 150
Towing
Driving Characteristics . . . . . . . . 296
Equipment . . . . . . . . . . . . . . . . . . . . 318
General Information . . . . . . . . . . 296
Recreational Vehicle . . . . . . . . . . 425
Trailer . . . . . . . . . . . . . . . . . . . . . . . . 300
Trailer Sway Control (TSC) . . . 327
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 425
Traction Control System (TCS)/StabiliTrak Light . . . . . . . . . . . . . 152
Off Light . . . . . . . . . . . . . . . . . . . . . . 152