2018 CHEVROLET SILVERADO 2500 audio

Chevrolet Silverado LD 1500 and Silverado 2500/3500 Owner Manual (GMNA-
Localizing-U.S./Canada-12162993) - 2019 - crc - 4/4/18
198 Infotainment System
1. Pressgon the steering wheel
control to activate voice
recognition, or select
gon the
infotainment display.
. If voice recognition is
started from the steering
wheel control, the
instrument cluster displays
the selections and visual
dialog content.
. If voice recognition is
started from the
infotainment display, the
selections and visual dialog
content are displayed on
both the infotaonment
display and the instrument
cluster display.
2. The audio system mutes and the system plays a prompt
followed by a beep.
3. Wait until after the beep completes, then clearly speak
one of the commands
described in this section. Press
gto interrupt any voice
recognition system prompt. For
example, if the prompt seems
to be taking too long to finish,
press
gagain and the beep
should happen right away.
There are two voice prompt modes
supported:
. Long verbal prompts: The longer
prompts provide more
information regarding the
supported actions.
. Short prompts: The short
prompts provide simple
instructions about what can be
stated.
If a command is not spoken, the
voice recognition system says a
help prompt.
Prompts and Screen Displays
While a voice recognition session is
active, there will be corresponding
buttons on screens displayed.
Manual interaction in the voice
recognition session is permitted.
Interaction during a voice session
may be completed entirely using voice commands, or some
selections may expedite a session.
If a selection is made using a
manual control, the dialog will
progress in the same way as if the
selection was made through a voice
command. Once the system is able
to complete the task, or the session
is terminated, the voice recognition
dialog stops.
An example of this type of manual
intervention is pressing on an entry
of a displayed number list instead of
speaking the number associated
with the entry desired.
Canceling Voice Recognition
.
Press the Home screen button
to terminate the voice
recognition session which was
initiated by pressing
gon the
infotainment display.
. Press or say “Cancel”or“Exit” to
terminate the voice recognition
session and display the screen
from which voice recognition
was initiated.

Chevrolet Silverado LD 1500 and Silverado 2500/3500 Owner Manual (GMNA-
Localizing-U.S./Canada-12162993) - 2019 - crc - 4/4/18
Infotainment System 199
.Pression the steering wheel
controls to terminate the voice
session and display the screen
from which voice recognition
was initiated.
Helpful Hints for Speaking
Commands
Voice recognition can understand
commands that are either naturally
stated in sentence form (English
only), or direct commands that state
the application and the task.
For languages that do not support
natural language commands in
sentence form, use the direct
commands shown as examples on
the display screen.
For best results:
. Listen for the prompt and wait
for the beep before saying a
command or reply.
. Say “Help” or look at the screen
display for commands.
. Voice recognition system prompt
can be interrupted during a
prompt by pressing
gagain. For example, if the prompt
seems to be taking too long to
finish, or if what is being
prompted causes a need for an
immediate reply, press
gagain
and wait for the beep.
. Speak the command naturally,
not too fast, not too slow. Use
direct commands without a lot of
extra words.
. Usually Phone and Audio
commands can be spoken in a
single command.
For example, “Call Dave Smith
at work,” “Play” followed by the
artist or song name, or “Tune”
followed by the radio station
number.
There is no need to memorize
specific command words. Direct
commands might be more clearly
understood by the system. An
example of a direct command would
be “Call 555-1212.” Examples of
these direct commands are
displayed on most of the screens
while a voice session is active.
If “Phone” or“Phone Commands,” isstated, the system understands that
a phone call is requested and will
respond with questions until enough
details are gathered.
If the phone number has been
saved with a name and a place, the
direct command should include
both, for example
“Call Dave Smith
at work.”
Using Voice Recognition for
List Options
When a list is displayed, a voice
prompt will ask to confirm or select
an option from that list. A selection
can be made by manually selecting
the item, or by speaking the line
number for the item to select.
When a screen contains a list,
options may be available but not
displayed. The list on a voice
recognition screen functions the
same as a list on other screens.
Scrolling can be used to help
display other entries from the list.
Manually scrolling or paging the list
on a screen during a voice
recognition session suspends the
current voice recognition event and

Chevrolet Silverado LD 1500 and Silverado 2500/3500 Owner Manual (GMNA-
Localizing-U.S./Canada-12162993) - 2019 - crc - 4/4/18
200 Infotainment System
plays the prompt“Make your
selection from the list using the
manual controls or press the Back
button to try again.”
If manual selection takes more than
15 seconds, the session terminates
and prompts that it has timed out.
The screen returns back to the
screen where voice recognition was
initiated.
The Back Command
Say “Back” or press the Back button
to go to the previous screen.
If in voice recognition, and “Back”is
stated all the way through to the
initial screen, then “Back”is stated
one more time, the voice recognition
session will cancel.
Help
Say “Help” on any voice recognition
screen and the help prompt for the
screen is played. Additionally, a
pop-up displays a text version of the
help prompt. Depending on how
voice recognition was initiated, the
Help pop-up will either display on
the instrument cluster or the infotainment display. Press the
Dismiss button to make the pop-up
go away.
Pressing
gwhile the help prompt is
playing will terminate the prompt
and a beep will be heard. Doing this
will stop the help prompt so that a
voice command can be used.
Voice Recognition for the
Radio
Select thegscreen button to
launch audio voice recognition.
If the voice button is pressed in a
radio screen, the voice commands
for radio and media features are
available.
“Switch to AM” :Switch bands to
AM and tune to the last AM radio
station.
“Switch to FM” :Switch bands to
FM and tune to the last FM radio
station.
“Switch to SXM” :Switch bands to
SiriusXM (if equipped) and tune to
the last SiriusXM channel. “Tune to AM”
:
Tune to the radio station whose
frequency is identified in the
command (like “nine fifty”).
“Tune to FM” :
Tune to the radio station whose
frequency is identified in the
command (like “one o one
point one”).
“Tune to SXM number>” :Tune to the SiriusXM (if
equipped) radio station whose
channel number is identified in the
command.
“Tune to SXM name>” :Tune to the SiriusXM (if
equipped) radio station whose
channel name is identified in the
command.
Voice Recognition for Audio
My Media
If browsing My Media when the
voice button is selected, the voice
recognition commands for My Media
features are available.
“Play Artist” :Begin a dialog to
enter a specific Artist name.

Chevrolet Silverado LD 1500 and Silverado 2500/3500 Owner Manual (GMNA-
Localizing-U.S./Canada-12162993) - 2019 - crc - 4/4/18
Infotainment System 201
“Play Artist ”:
Begin playback of the media
selection identified in the command.
“Play Album” :Begin a dialog to
enter a specific album name.
“Play Album ” :
Begin playback of the identified
album name in the command.
“Play Song” :Begin a dialog to
enter a specific song name.
“Play Song ” :Begin
playback of the identified song
name in the command.
“Play Genre” :Begin a dialog to
enter a specific genre.
“Play Genre ” :
Begin playback of the media
selection identified in the command.
“Play Playlist” :Begin a dialog to
enter a specific playlist name.
“Play Playlist ” :
Begin playback of the identified
playlist in the command.
“Play ” :Play
music from a specific device
identified by name. The device name is the name displayed on the
screen when the device is first
selected as an audio source.
“Play Chapter”
:Begin a dialog to
enter a specific name.
“Play Chapter ” :
Begin playback of the media
selection identified in the command.
“Play Audiobook” :Begin a dialog
to enter a specific name.
“Play Audiobook name>” :Begin playback of the
media selection identified in the
command.
“Play Episode” :Begin a dialog to
enter a specific name.
“Play Episode name>” :Begin playback of the
media selection identified in the
command.
“Play Podcast” :Begin a dialog to
enter a specific name.
“Play Podcast name>” :Begin playback of the
media selection identified in the
command. “Play Video”
:Begin a dialog to
enter a specific name.
“Play Video

Chevrolet Silverado LD 1500 and Silverado 2500/3500 Owner Manual (GMNA-
Localizing-U.S./Canada-12162993) - 2019 - crc - 4/4/18
202 Infotainment System
.Album type folders including
types such as albums and
audiobooks.
There are no restrictions if the
number of song files and albums is
less than 4,000. When the number
of song files connected to the
system is between 4,000 and 8,000,
the content cannot be accessed
directly with one command like
“Play .”
The restriction is that the command
“Play Song” must be spoken first;
the system will then ask for the song
name. The reply command would be
to say the name of the song to play.
Similar limits exist for album
content. If there are more than
4,000 albums, but less than 8,000,
the content cannot be accessed
directly with one command like,
“Play .” The
command “Play Album” must first be
spoken; the system will then ask for
the album name. The reply would
be to say the name of the album
to play. Once the number of songs has
exceeded approximately 8,000,
there is no support for accessing the
songs directly through voice
commands. There will still be
access to the media content by
using commands for playlists,
artists, and genres.
The access commands for playlists,
artists, and genres are prohibited
after the number of this type of
media exceeds 4,000.
The system will provide feedback
the first time voice recognition is
initiated if it has become apparent
that any of these limits are reached
during a device initializing process.
Voice Recognition for the
Phone
“Call ”
:Initiate a
call to an entered contact. The
command may include location if
the contact has location numbers
stored.
“Call At Home,”
“At Work,” “On Mobile,” or“On
Other” :Initiate a call to an entered contact and location at home, at
work, on mobile device, or on
another phone.
“Call ”
:Initiate a
call to a standard phone number
seven or 10 digits in length, and
also 911, 411, or 611.
“Pair Phone” :Begins the
Bluetooth pairing process. Follow
instructions on the radio display.
“Switch Phone” :Select a different
phone for outgoing calls.
“Voice Keypad” :Begins a dialog
to enter special numbers like
international numbers. The numbers
can be entered in groups of digits
with each group of digits being
repeated back by the system. If the
group of digits is not correct, the
command “Delete”will remove the
last group of digits and allow them
to be re-entered. Once the entire
number has been entered, the
command “Call”will start dialing the
number.
“Voice Mail” :Initiate a call to voice
mail numbers.

Chevrolet Silverado LD 1500 and Silverado 2500/3500 Owner Manual (GMNA-
Localizing-U.S./Canada-12162993) - 2019 - crc - 4/4/18
204 Infotainment System
Vehicles with a Bluetooth system
can use a Bluetooth-capable cell
phone with a Hands-Free Profile to
make and receive phone calls. The
infotainment system and voice
recognition are used to control the
system. The system can be used
when the ignition is on or in ACC/
ACCESSORY. The range of the
Bluetooth system can be up to 9.1 m
(30 ft). Not all phones support all
functions and not all phones work
with the Bluetooth system. For U.S.
and Canada only, see www.gm.com/
bluetooth for more information about
compatible phones.
Bluetooth Controls
Use the buttons on the instrument
panel, center stack, and steering
wheel to operate the Bluetooth
system.
Steering Wheel Controls
g:Press to answer incoming calls,
confirm system information, and
start voice recognition.
i: Press to end a call, reject a
call, or cancel an operation. Press
to mute or unmute the infotainment
system.
Infotainment System Controls
For information about how to
navigate the menu system using the
infotainment controls, see Overview
0 183.
{:Press to go to the Home Page.
See Home Page 0184.
#:Select to enter the phone main
menu.
See Bluetooth (Overview) 0203 or
Bluetooth (Infotainment Controls)
0 205.
Voice Recognition
If equipped, the voice recognition
system uses commands to control
the system and dial phone numbers.
Noise : The system may not
recognize voice commands if there
is too much background noise, such
as noise from open windows or loud
talking inside the vehicle. When to Speak :
A tone sounds to
indicate that the system is ready for
a voice command. Wait for the tone
and then speak.
How to Speak : Speak clearly in a
calm and natural voice.
Audio System
When using the Bluetooth system,
sound comes through the vehicle's
front audio system speakers and
overrides the audio system. Use the
Oknob during a call to change the
volume level. The system maintains
a minimum volume level.
Bluetooth Audio Quality
Turn off the Echo and Noise
cancellation feature on your phone,
if supported, for the best hands-free
performance.
See www.gm.com/bluetooth for U.S.
and Canada only.

Chevrolet Silverado LD 1500 and Silverado 2500/3500 Owner Manual (GMNA-
Localizing-U.S./Canada-12162993) - 2019 - crc - 4/4/18
Infotainment System 207
5. Touch Search Device to searchfor the desired device.
6. Touch the desired device to pair on the searched list
screen.
7. Input the Personal Identification Number (PIN)
code (default: 1234) to the
Bluetooth device. When the
Bluetooth device and
infotainment system are
successfully paired,
Z/5is
displayed on the pair device
screen.
. The connected phone is
highlighted by
5.
.
Z/5indicates the hands-free
and phone music functions are
enabled.
.
5indicates only the hands-free
function is enabled.
.
Zindicates only Bluetooth
music is enabled. Connecting a Paired Bluetooth
Device
1. Press
{.
2. Touch Settings.
3. Touch Bluetooth, then Device Management.
4. Touch the device to be connected.
Checking the Bluetooth
Connection
1. Press
{.
2. Touch Settings.
3. Touch Bluetooth, then Device Management.
4. The paired device will show.
Disconnecting a Bluetooth Device
1. Press
{.
2. Touch Settings.
3. Touch Bluetooth, then Device Management.
4. Touch the name of the device to be disconnected. 5. Touch Disconnect.
Deleting a Bluetooth Device
1. Press
{.
2. Touch Settings.
3. Touch Bluetooth, then Device Management.
4. Touch the device to delete.
5. Touch
Y.
6. Touch Delete.
Bluetooth Music
Before playing Bluetooth music,
read the following information.
. A cell phone or Bluetooth device
that supports Advanced Audio
Distribution Profile (A2DP)
versions over 1.2 must be
registered and connected to the
product.
. From the cell phone or Bluetooth
device, find the Bluetooth device
type to set/connect the item as a
stereo headset.

Chevrolet Silverado LD 1500 and Silverado 2500/3500 Owner Manual (GMNA-
Localizing-U.S./Canada-12162993) - 2019 - crc - 4/4/18
208 Infotainment System
.ewill appear on the screen if
the stereo headset is
successfully connected.
. The sound played by the
Bluetooth device is delivered
through the infotainment system.
. Bluetooth music can be played
only when a Bluetooth device
has been connected. To play
Bluetooth music, connect the
Bluetooth phone to the
infotainment system.
. If the Bluetooth device is
disconnected while playing
phone music, the music is
discontinued. The audio
streaming function may not be
supported in some Bluetooth
phones. Only one function can
be used at a time between the
Bluetooth hands-free or Phone
music function. For example,
if you convert to Bluetooth
hands-free while playing Phone
music, the music is
discontinued. Playing music from the car is not possible when
there are no music files stored in
the cell phone.
Playing Bluetooth Music
1. Press
{.
2. Touch AUDIO.
3. Touch Source.
4. Touch Bluetooth.
Pause
Touch
jto pause.
Touch
rto resume.
Playing the Next Song
Touch
l.
Playing the Previous Song
Touch
gwithin two seconds of
playback time to play the
previous song.
Returning to the Beginning of the
Current Song
Touch
gafter two seconds of
playback time. Search
Touch and hold
gorlto rewind
or fast forward.
Playing Music Randomly
Touch
Zduring playback. Touch
again to return to normal play.
This function may not be supported
depending on the bluetooth device.
Do not change the track too quickly
when playing Bluetooth music.
Conditions that may occur when
playing Bluetooth music:
. It takes time to transmit data
from the bluetooth device to the
infotainment system.
. If the cell phone or Bluetooth
device is not in the waiting
screen mode, it may not
automatically play.
. The infotainment system
transmits the order to play from
the bluetooth device in the
Bluetooth music play mode.
If this is done in a different
mode, then the device transmits