2018 CHEVROLET EXPRESS tow

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11374212) - 2018 - crc - 2/2/18
302 Service and Maintenance
The Tire Rotation and Required
Services are the responsibility of the
vehicle owner. It is recommended to
have your dealer perform these
services every 12 000 km/7,500 mi.
Proper vehicle maintenance helps to
keep the vehicle in good working
condition, improves fuel economy,
and reduces vehicle emissions.
Because of the way people use
vehicles, maintenance needs vary.
There may need to be more
frequent checks and services. The
Additional Required Services -
Normal are for vehicles that:
.Carry passengers and cargo
within recommended limits on
the Tire and Loading Information
label. See Vehicle Load Limits
0 169.
. Are driven on reasonable road
surfaces within legal driving
limits.
. Use the recommended fuel. See
Fuel 0197.
Refer to the information in the
Maintenance Schedule Additional
Required Services - Normal chart. The Additional Required Services -
Severe are for vehicles that are:
.
Mainly driven in heavy city traffic
in hot weather
. Mainly driven in hilly or
mountainous terrain
. Frequently towing a trailer
. Used for high speed or
competitive driving
. Used for taxi, police, or delivery
service
Refer to the information in the
Maintenance Schedule Additional
Required Services - Severe chart.
{Warning
Performing maintenance work can
be dangerous and can cause
serious injury. Perform
maintenance work only if the
required information, proper tools,
and equipment are available.
If they are not, see your dealer to (Continued)
Warning (Continued)
have a trained technician do the
work. SeeDoing Your Own
Service Work 0215.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11374212) - 2018 - crc - 2/2/18
Customer Information 321
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
Overseas
Please contact the local General
Motors Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Chevrolet has TTY
equipment available at its Customer
Assistance Center. Any TTY user in
the U.S. can communicate with
Chevrolet by dialing:
1-800-833-2438. TTY users in
Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.chevrolet.com
The Chevrolet online owner
experience allows interaction with
Chevrolet and keeps important
vehicle-specific information in one
place.
Membership Benefits
E:Download owner ’s manuals
and view vehicle-specific how-to
videos.
G: View maintenance schedules,
alerts, and OnStar Vehicle
Diagnostic Information. Schedule
service appointments.
I: View and print dealer-recorded
service records and self-recorded
service records.
D: Select a preferred dealer and
view locations, maps, phone
numbers, and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
0 314.
H:View GM Card, SiriusXM
Satellite radio (if equipped), and
OnStar account information (if
equipped).
F: Chat with online help
representatives.
See my.chevrolet.com to register
your vehicle.
Chevrolet Owner Centre
(Canada) chevroletowner.ca
Visit the Chevrolet Owner Centre:
. Chat live with online help
representatives.
. Locate owner resources such as
lease-end, financing, and
warranty information.
. Retrieve your favorite articles,
quizzes, tips, and multimedia
galleries organized into the
Featured Articles and Auto Care
Sections.
. Download owner ’s manuals.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Customer Information 323
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
. Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in the
sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
event, incidental expenses may
be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 500 miles.
Services Not Included in
Roadside Assistance
. Impound towing caused by
violation of any laws
. Legal fines
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to
Canadian-Purchased Vehicles
.
Fuel Delivery: Reimbursement
is up to 7 liters. If available,
diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
. Lock-Out Service: Vehicle
registration is required.
. Trip Interruption Benefits and
Assistance: Must be over
150 km from where your trip was
started to qualify.
Pre-authorization, original
detailed receipts, and a copy of
the repair orders are required.
Once authorization has been
received, the Roadside
Assistance advisor will help to
make arrangements and explain
how to receive payment.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11374212) - 2018 - crc - 2/2/18
326 Customer Information
maintain the vehicle's originally
designed appearance and safety
performance; however, the history of
these parts is not known. Such parts
are not covered by the GM New
Vehicle Limited Warranty, and any
related failures are not covered by
that warranty.
Aftermarket collision parts are also
available. These are made by
companies other than GM and may
not have been tested for the vehicle.
As a result, these parts may fit
poorly, exhibit premature durability/
corrosion problems, and may not
perform properly in subsequent
collisions. Aftermarket parts are not
covered by the GM New Vehicle
Limited Warranty, and any vehicle
failure related to such parts is not
covered by that warranty.
Repair Facility
GM also recommends that you
choose a collision repair facility that
meets your needs before you ever
need collision repairs. Your dealer
may have a collision repair center
with GM-trained technicians andstate-of-the-art equipment, or be
able to recommend a collision repair
center that has GM-trained
technicians and comparable
equipment.
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There
are significant differences in the
quality of coverage afforded by
various insurance policy terms.
Many insurance policies provide
reduced protection to the GM
vehicle by limiting compensation for
damage repairs through the use of
aftermarket collision parts. Some
insurance companies will not
specify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current
insurance carrier, consider switching
to another insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacement
parts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program
0
322.
Gather the following information:
. Driver name, address, and
telephone number

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Customer Information 327
.Driver license number
. Owner name, address, and
telephone number
. Vehicle license plate number
. Vehicle make, model, and
model year
. Vehicle Identification
Number (VIN)
. Insurance company and policy
number
. General description of the
damage to the other vehicle
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.
If the airbag has inflated, see What
Will You See after an Airbag
Inflates? 062.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered by
the GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with
the repair professional, and insist on
Genuine GM parts. Remember,
if the vehicle is leased, you may be
obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.
If another party's insurance
company is paying for the repairs,
you are not obligated to accept a
repair valuation based on that
insurance company's collision policy
repair limits, as you have no
contractual limits with that company.In such cases, you can have control
of the repair and parts choices as
long as the cost stays within
reasonable limits.
Service Publications
Ordering Information
Service Manuals
Service Manuals have the diagnosis
and repair information on the
engines, transmission, axle,
suspension, brakes, electrical,
steering, body, etc.
Owner Information
Owner publications are written
specifically for owners and intended
to provide basic operational
information about the vehicle. The
Owner
’s Manual includes the
Maintenance Schedule for all
models.
In-Portfolio: Includes a Portfolio,
Owner ’s Manual, and Warranty
Manual.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11374212) - 2018 - crc - 2/2/18
346 Index
Cigarette Lighter . . . . . . . . . . . . . . . . . 96
Circuit Breakers . . . . . . . . . . . . . . . . 248
CleaningExterior Care . . . . . . . . . . . . . . . . . 292
Interior Care . . . . . . . . . . . . . . . . . . 296
Climate Control Systems . . . . . . . 156 Air Conditioning . . . . . . . . . . . . . . 156
Heating . . . . . . . . . . . . . . . . . . . . . . . 156
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Rear Heating System . . . . . . . . . 158
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Cluster, Instrument . . . . . . . . . . . . . . 98
Collision Damage Repair . . . . . . . 325
Compartments
Storage . . . . . . . . . . . . . . . . . . . . . . . . . 88
Compass . . . . . . . . . . . . . . . . . . . . . . . . 93
Connections
OnStar . . . . . . . . . . . . . . . . . . . . . . . 335
Control Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 188
Control of a Vehicle . . . . . . . . . . . . . 164
Convex Mirrors . . . . . . . . . . . . . . . . . . 36
Coolant Engine Temperature Gauge . . 101
Cooling . . . . . . . . . . . . . . . . . . . . 156, 158
Cooling System . . . . . . . . . . . . . . . . . 229 Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . . 324
Cruise Control . . . . . . . . . . . . . . . . . . 191 Light . . . . . . . . . . . . . . . . . . . . . . . . . . .110
Customer Assistance . . . . . . . . . . . 321 Offices . . . . . . . . . . . . . . . . . . . . . . . . 320
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 321
Customer Information Service PublicationsOrdering Information . . . . . . . . 327
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 318
D
Damage Repair, Collision . . . . . . . 325
Danger, Warning, and Caution . . . . 2
Data CollectionInfotainment System . . . . . . . . . . 331
OnStar . . . . . . . . . . . . . . . . . . . . . . . 331
Data Recorders, Event . . . . . . . . . 330
Daytime Running
Lamps (DRL) . . . . . . . . . . . . . . . . . . 123
Defensive Driving . . . . . . . . . . . . . . . 163
Delayed Locking . . . . . . . . . . . . . . . . . 30
Devices Auxiliary . . . . . . . . . . . . . . . . . . . . . . 143 Diagnostics
OnStar . . . . . . . . . . . . . . . . . . . . . . . 337
Distracted Driving . . . . . . . . . . . . . . . 163
Dome Lamps . . . . . . . . . . . . . . . . . . . 126
Door Cargo Door Relocking . . . . . . . . . . 30
Delayed Locking . . . . . . . . . . . . . . . . 30
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Power Locks . . . . . . . . . . . . . . . . . . . . 30
Rear Doors . . . . . . . . . . . . . . . . . . . . . 33
Side . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Sliding . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Drive Belt Routing, Engine . . . . . . 317
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . . 111
Driving
Characteristics andTowing Tips . . . . . . . . . . . . . . . . . 202
Defensive . . . . . . . . . . . . . . . . . . . . . 163
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 164
For Better Fuel Economy . . . . . . . 23
Hill and Mountain Roads . . . . . . 167
If the Vehicle is Stuck . . . . . . . . . 169
Loss of Control . . . . . . . . . . . . . . . 165
Off-Road Recovery . . . . . . . . . . . 165
Vehicle Load Limits . . . . . . . . . . . 169

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Index 347
Driving (cont'd)Wet Roads . . . . . . . . . . . . . . . . . . . 166
Winter . . . . . . . . . . . . . . . . . . . . . . . . 167
Dual Tire
Rotation . . . . . . . . . . . . . . . . . . . . . . 270
E
E85 or FlexFuel . . . . . . . . . . . . . . . . 199
Electrical Equipment,Add-On . . . . . . . . . . . . . . . . . . . . . . . 212
Electrical System Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 248
Floor Console Fuse Block . . . . 253
Fuses and Circuit Breakers . . . 248
Overload . . . . . . . . . . . . . . . . . . . . . 248
Emergency OnStar . . . . . . . . . . . . . . . . . . . . . . . 333
Engine
Air Cleaner/Filter . . . . . . . . . . . . . 227
Check Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . 105
Compartment Overview . . . . . . . 217
Coolant Heater . . . . . . . . . . . . . . . 177
Coolant Temperature Gauge . . . . . . . . . . . . . . . . . . . . . . 101
Cooling System . . . . . . . . . . . . . . . 229 Engine (cont'd)
Drive Belt Routing . . . . . . . . . . . . 317
Exhaust . . . . . . . . . . . . . . . . . . . . . . 181
Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
Oil Life System . . . . . . . . . . . . . . . 222
Oil Pressure Gauge . . . . . . . . . . 100
Oil Pressure Light . . . . . . . . . . . . 109
Overheating . . . . . . . . . . . . . . . . . . 233
Power Messages . . . . . . . . . . . . . .116
Running While Parked . . . . . . . . 181
Starting . . . . . . . . . . . . . . . . . . . . . . . 175
Enhanced Technology Glass . . . . 40
Entry/Exit Lighting . . . . . . . . . . . . . . 127
Equipment, Towing . . . . . . . . . . . . . 209
Event Data Recorders . . . . . . . . . . 330
Extender, Seat Belt . . . . . . . . . . . . . . 55
Exterior Lamp Controls . . . . . . . . . 122
Exterior Lamps Off Reminder . . . 123
Exterior Lighting Battery Saver . . . . . . . . . . . . . . . . . . . . . . . . . 127
F
FanEngine . . . . . . . . . . . . . . . . . . . . . . . . 234
Fast Idle System . . . . . . . . . . . . . . . . 176
Filter, Engine Air Cleaner . . . . . . . . . . . 227 Flash-to-Pass . . . . . . . . . . . . . . . . . . . 123
Flashers, Hazard Warning . . . . . . 125
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . 276
Changing . . . . . . . . . . . . . . . . . . . . . 278
FlexFuel E85 . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
Floor Mats . . . . . . . . . . . . . . . . . . . . . . 300
Fluid
AutomaticTransmission . . . . . . . . . . . 223, 226
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 237
Power Steering . . . . . . . . . . . . . . . 235
Washer . . . . . . . . . . . . . . . . . . . . . . . 235
Folding Mirrors . . . . . . . . . . . . . . . . . . 37
Frequency Statement Radio . . . . . . . . . . . . . . . . . . . . . . . . . 328
Front Seats Adjustment . . . . . . . . . . . . . . . . . . . . . 42
Front Storage . . . . . . . . . . . . . . . . . . . . 88
Front Turn Signal Bulb Replacement . . . . . . . . . . . . 245
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197 Additives . . . . . . . . . . . . . . . . . . . . . 198
Economy Driving . . . . . . . . . . . . . . . 23
Filling a Portable FuelContainer . . . . . . . . . . . . . . . . . . . 201

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11374212) - 2018 - crc - 2/2/18
348 Index
Fuel (cont'd)Filling the Tank . . . . . . . . . . . . . . . 200
Foreign Countries . . . . . . . . . . . . 198
Gauge . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Low Fuel Warning Light . . . . . . . .110
Requirements, California . . . . . 198
Full-Size Spare Tire . . . . . . . . . . . . 285
Fuses Engine Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 248
Floor Console Fuse Block . . . . 253
Fuses and Circuit Breakers . . . 248
G
Gas Strut(s) . . . . . . . . . . . . . . . . . . . . 243
Gauges Engine CoolantTemperature . . . . . . . . . . . . . . . . 101
Engine Oil Pressure . . . . . . . . . . 100
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Odometer . . . . . . . . . . . . . . . . . . . . . . . 99
Speedometer . . . . . . . . . . . . . . . . . . . 99
Trip Odometer . . . . . . . . . . . . . . . . . . 99
Voltmeter . . . . . . . . . . . . . . . . . . . . . 102
Warning Lights and
Indicators . . . . . . . . . . . . . . . . . . . . . 97
General Information Service and Maintenance . . . . . 301 General Information (cont'd)
Towing . . . . . . . . . . . . . . . . . . . . . . . . 202
Vehicle Care . . . . . . . . . . . . . . . . . . 214
Glass, Enhanced Technology . . . . 40
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . 322
H
Halogen Bulbs . . . . . . . . . . . . . . . . . . 244
Hazard Warning Flashers . . . . . . . 125
Head Restraints . . . . . . . . . . . . . . . . . 42
HeadlampsAiming . . . . . . . . . . . . . . . . . . . . . . . . 244
Automatic . . . . . . . . . . . . . . . . . . . . . 124
Bulb Replacement . . . . . . . . . . . . 244
Daytime RunningLamps (DRL) . . . . . . . . . . . . . . . . 123
Flash-to-Pass . . . . . . . . . . . . . . . . . 123
High-Beam On Light . . . . . . . . . . .110
High/Low Beam Changer . . . . . 123
Heated Mirrors . . . . . . . . . . . . . . . . . . . 37
Heater Engine Coolant . . . . . . . . . . . . . . . 177
Heating . . . . . . . . . . . . . . . . . . . . 156, 158
High-Beam On Light . . . . . . . . . . . . 110
Hill and Mountain Roads . . . . . . . . 167
Hill Start Assist (HSA) . . . . . . . . . . 188
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . 216 Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
How to Wear Seat Belts
Properly . . . . . . . . . . . . . . . . . . . . . . . . 48
HVAC . . . . . . . . . . . . . . . . . . . . . . 156, 158
I
Idle System Fast . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Ignition Positions . . . . . . . . . . . . . . . 174
Ignition Transmission Lock Check . . . . . . . . . . . . . . . . . . . . . . . . . 242
Immobilizer . . . . . . . . . . . . . . . . . . . . . . 34
Infants and Young Children,
Restraints . . . . . . . . . . . . . . . . . . . . . . 70
Infotainment . . . . . . . . . . . . . . . . . . . . 129
Infotainment System . . . . . . . . . . . . 331
Instrument Cluster . . . . . . . . . . . . . . . 98
Interior Rearview Mirrors . . . . . . . . . 37
Introduction . . . . . . . . . . . . . . . . . . . . . . . 2
J
Jump Starting - North America . . . . . . . . . . . . . . . . . . . . . . . 286
K
Keyless EntryRemote (RKE) System . . . . . . . . . 26
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24