
Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11374212) - 2018 - crc - 2/2/18
Customer Information 323
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
. Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in the
sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
event, incidental expenses may
be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 500 miles.
Services Not Included in
Roadside Assistance
. Impound towing caused by
violation of any laws
. Legal fines
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to
Canadian-Purchased Vehicles
.
Fuel Delivery: Reimbursement
is up to 7 liters. If available,
diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
. Lock-Out Service: Vehicle
registration is required.
. Trip Interruption Benefits and
Assistance: Must be over
150 km from where your trip was
started to qualify.
Pre-authorization, original
detailed receipts, and a copy of
the repair orders are required.
Once authorization has been
received, the Roadside
Assistance advisor will help to
make arrangements and explain
how to receive payment.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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326 Customer Information
maintain the vehicle's originally
designed appearance and safety
performance; however, the history of
these parts is not known. Such parts
are not covered by the GM New
Vehicle Limited Warranty, and any
related failures are not covered by
that warranty.
Aftermarket collision parts are also
available. These are made by
companies other than GM and may
not have been tested for the vehicle.
As a result, these parts may fit
poorly, exhibit premature durability/
corrosion problems, and may not
perform properly in subsequent
collisions. Aftermarket parts are not
covered by the GM New Vehicle
Limited Warranty, and any vehicle
failure related to such parts is not
covered by that warranty.
Repair Facility
GM also recommends that you
choose a collision repair facility that
meets your needs before you ever
need collision repairs. Your dealer
may have a collision repair center
with GM-trained technicians andstate-of-the-art equipment, or be
able to recommend a collision repair
center that has GM-trained
technicians and comparable
equipment.
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There
are significant differences in the
quality of coverage afforded by
various insurance policy terms.
Many insurance policies provide
reduced protection to the GM
vehicle by limiting compensation for
damage repairs through the use of
aftermarket collision parts. Some
insurance companies will not
specify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current
insurance carrier, consider switching
to another insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacement
parts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program
0
322.
Gather the following information:
. Driver name, address, and
telephone number

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11374212) - 2018 - crc - 2/2/18
346 Index
Cigarette Lighter . . . . . . . . . . . . . . . . . 96
Circuit Breakers . . . . . . . . . . . . . . . . 248
CleaningExterior Care . . . . . . . . . . . . . . . . . 292
Interior Care . . . . . . . . . . . . . . . . . . 296
Climate Control Systems . . . . . . . 156 Air Conditioning . . . . . . . . . . . . . . 156
Heating . . . . . . . . . . . . . . . . . . . . . . . 156
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Rear Heating System . . . . . . . . . 158
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Cluster, Instrument . . . . . . . . . . . . . . 98
Collision Damage Repair . . . . . . . 325
Compartments
Storage . . . . . . . . . . . . . . . . . . . . . . . . . 88
Compass . . . . . . . . . . . . . . . . . . . . . . . . 93
Connections
OnStar . . . . . . . . . . . . . . . . . . . . . . . 335
Control Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 188
Control of a Vehicle . . . . . . . . . . . . . 164
Convex Mirrors . . . . . . . . . . . . . . . . . . 36
Coolant Engine Temperature Gauge . . 101
Cooling . . . . . . . . . . . . . . . . . . . . 156, 158
Cooling System . . . . . . . . . . . . . . . . . 229 Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . . 324
Cruise Control . . . . . . . . . . . . . . . . . . 191 Light . . . . . . . . . . . . . . . . . . . . . . . . . . .110
Customer Assistance . . . . . . . . . . . 321 Offices . . . . . . . . . . . . . . . . . . . . . . . . 320
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 321
Customer Information Service PublicationsOrdering Information . . . . . . . . 327
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 318
D
Damage Repair, Collision . . . . . . . 325
Danger, Warning, and Caution . . . . 2
Data CollectionInfotainment System . . . . . . . . . . 331
OnStar . . . . . . . . . . . . . . . . . . . . . . . 331
Data Recorders, Event . . . . . . . . . 330
Daytime Running
Lamps (DRL) . . . . . . . . . . . . . . . . . . 123
Defensive Driving . . . . . . . . . . . . . . . 163
Delayed Locking . . . . . . . . . . . . . . . . . 30
Devices Auxiliary . . . . . . . . . . . . . . . . . . . . . . 143 Diagnostics
OnStar . . . . . . . . . . . . . . . . . . . . . . . 337
Distracted Driving . . . . . . . . . . . . . . . 163
Dome Lamps . . . . . . . . . . . . . . . . . . . 126
Door Cargo Door Relocking . . . . . . . . . . 30
Delayed Locking . . . . . . . . . . . . . . . . 30
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Power Locks . . . . . . . . . . . . . . . . . . . . 30
Rear Doors . . . . . . . . . . . . . . . . . . . . . 33
Side . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Sliding . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Drive Belt Routing, Engine . . . . . . 317
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . . 111
Driving
Characteristics andTowing Tips . . . . . . . . . . . . . . . . . 202
Defensive . . . . . . . . . . . . . . . . . . . . . 163
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 164
For Better Fuel Economy . . . . . . . 23
Hill and Mountain Roads . . . . . . 167
If the Vehicle is Stuck . . . . . . . . . 169
Loss of Control . . . . . . . . . . . . . . . 165
Off-Road Recovery . . . . . . . . . . . 165
Vehicle Load Limits . . . . . . . . . . . 169

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Index 347
Driving (cont'd)Wet Roads . . . . . . . . . . . . . . . . . . . 166
Winter . . . . . . . . . . . . . . . . . . . . . . . . 167
Dual Tire
Rotation . . . . . . . . . . . . . . . . . . . . . . 270
E
E85 or FlexFuel . . . . . . . . . . . . . . . . 199
Electrical Equipment,Add-On . . . . . . . . . . . . . . . . . . . . . . . 212
Electrical System Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 248
Floor Console Fuse Block . . . . 253
Fuses and Circuit Breakers . . . 248
Overload . . . . . . . . . . . . . . . . . . . . . 248
Emergency OnStar . . . . . . . . . . . . . . . . . . . . . . . 333
Engine
Air Cleaner/Filter . . . . . . . . . . . . . 227
Check Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . 105
Compartment Overview . . . . . . . 217
Coolant Heater . . . . . . . . . . . . . . . 177
Coolant Temperature Gauge . . . . . . . . . . . . . . . . . . . . . . 101
Cooling System . . . . . . . . . . . . . . . 229 Engine (cont'd)
Drive Belt Routing . . . . . . . . . . . . 317
Exhaust . . . . . . . . . . . . . . . . . . . . . . 181
Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
Oil Life System . . . . . . . . . . . . . . . 222
Oil Pressure Gauge . . . . . . . . . . 100
Oil Pressure Light . . . . . . . . . . . . 109
Overheating . . . . . . . . . . . . . . . . . . 233
Power Messages . . . . . . . . . . . . . .116
Running While Parked . . . . . . . . 181
Starting . . . . . . . . . . . . . . . . . . . . . . . 175
Enhanced Technology Glass . . . . 40
Entry/Exit Lighting . . . . . . . . . . . . . . 127
Equipment, Towing . . . . . . . . . . . . . 209
Event Data Recorders . . . . . . . . . . 330
Extender, Seat Belt . . . . . . . . . . . . . . 55
Exterior Lamp Controls . . . . . . . . . 122
Exterior Lamps Off Reminder . . . 123
Exterior Lighting Battery Saver . . . . . . . . . . . . . . . . . . . . . . . . . 127
F
FanEngine . . . . . . . . . . . . . . . . . . . . . . . . 234
Fast Idle System . . . . . . . . . . . . . . . . 176
Filter, Engine Air Cleaner . . . . . . . . . . . 227 Flash-to-Pass . . . . . . . . . . . . . . . . . . . 123
Flashers, Hazard Warning . . . . . . 125
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . 276
Changing . . . . . . . . . . . . . . . . . . . . . 278
FlexFuel E85 . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
Floor Mats . . . . . . . . . . . . . . . . . . . . . . 300
Fluid
AutomaticTransmission . . . . . . . . . . . 223, 226
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 237
Power Steering . . . . . . . . . . . . . . . 235
Washer . . . . . . . . . . . . . . . . . . . . . . . 235
Folding Mirrors . . . . . . . . . . . . . . . . . . 37
Frequency Statement Radio . . . . . . . . . . . . . . . . . . . . . . . . . 328
Front Seats Adjustment . . . . . . . . . . . . . . . . . . . . . 42
Front Storage . . . . . . . . . . . . . . . . . . . . 88
Front Turn Signal Bulb Replacement . . . . . . . . . . . . 245
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197 Additives . . . . . . . . . . . . . . . . . . . . . 198
Economy Driving . . . . . . . . . . . . . . . 23
Filling a Portable FuelContainer . . . . . . . . . . . . . . . . . . . 201

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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348 Index
Fuel (cont'd)Filling the Tank . . . . . . . . . . . . . . . 200
Foreign Countries . . . . . . . . . . . . 198
Gauge . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Low Fuel Warning Light . . . . . . . .110
Requirements, California . . . . . 198
Full-Size Spare Tire . . . . . . . . . . . . 285
Fuses Engine Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 248
Floor Console Fuse Block . . . . 253
Fuses and Circuit Breakers . . . 248
G
Gas Strut(s) . . . . . . . . . . . . . . . . . . . . 243
Gauges Engine CoolantTemperature . . . . . . . . . . . . . . . . 101
Engine Oil Pressure . . . . . . . . . . 100
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Odometer . . . . . . . . . . . . . . . . . . . . . . . 99
Speedometer . . . . . . . . . . . . . . . . . . . 99
Trip Odometer . . . . . . . . . . . . . . . . . . 99
Voltmeter . . . . . . . . . . . . . . . . . . . . . 102
Warning Lights and
Indicators . . . . . . . . . . . . . . . . . . . . . 97
General Information Service and Maintenance . . . . . 301 General Information (cont'd)
Towing . . . . . . . . . . . . . . . . . . . . . . . . 202
Vehicle Care . . . . . . . . . . . . . . . . . . 214
Glass, Enhanced Technology . . . . 40
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . 322
H
Halogen Bulbs . . . . . . . . . . . . . . . . . . 244
Hazard Warning Flashers . . . . . . . 125
Head Restraints . . . . . . . . . . . . . . . . . 42
HeadlampsAiming . . . . . . . . . . . . . . . . . . . . . . . . 244
Automatic . . . . . . . . . . . . . . . . . . . . . 124
Bulb Replacement . . . . . . . . . . . . 244
Daytime RunningLamps (DRL) . . . . . . . . . . . . . . . . 123
Flash-to-Pass . . . . . . . . . . . . . . . . . 123
High-Beam On Light . . . . . . . . . . .110
High/Low Beam Changer . . . . . 123
Heated Mirrors . . . . . . . . . . . . . . . . . . . 37
Heater Engine Coolant . . . . . . . . . . . . . . . 177
Heating . . . . . . . . . . . . . . . . . . . . 156, 158
High-Beam On Light . . . . . . . . . . . . 110
Hill and Mountain Roads . . . . . . . . 167
Hill Start Assist (HSA) . . . . . . . . . . 188
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . 216 Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
How to Wear Seat Belts
Properly . . . . . . . . . . . . . . . . . . . . . . . . 48
HVAC . . . . . . . . . . . . . . . . . . . . . . 156, 158
I
Idle System Fast . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Ignition Positions . . . . . . . . . . . . . . . 174
Ignition Transmission Lock Check . . . . . . . . . . . . . . . . . . . . . . . . . 242
Immobilizer . . . . . . . . . . . . . . . . . . . . . . 34
Infants and Young Children,
Restraints . . . . . . . . . . . . . . . . . . . . . . 70
Infotainment . . . . . . . . . . . . . . . . . . . . 129
Infotainment System . . . . . . . . . . . . 331
Instrument Cluster . . . . . . . . . . . . . . . 98
Interior Rearview Mirrors . . . . . . . . . 37
Introduction . . . . . . . . . . . . . . . . . . . . . . . 2
J
Jump Starting - North America . . . . . . . . . . . . . . . . . . . . . . . 286
K
Keyless EntryRemote (RKE) System . . . . . . . . . 26
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Index 351
Proposition65 Warning,
California . . . . . . . . . . . .214, 238, 286,
Back Cover
R
Radio Frequency Statement . . . . 328
Radio Reception . . . . . . . . . . . . . . . . 137
RadiosAM-FM Radio . . . . . . . . . . . . . . . . . 135
Satellite . . . . . . . . . . . . . . . . . . . . . . . 136
Reading Lamps . . . . . . . . . . . . . . . . . 126
Rear Axle . . . . . . . . . . . . . . . . . . . . . . . 239
Locking . . . . . . . . . . . . . . . . . . . . . . . 190
Rear Climate Control System . . . 158
Rear Doors . . . . . . . . . . . . . . . . . . . . . . 33
Rear Heating System . . . . . . . . . . . 158
Rear Seats . . . . . . . . . . . . . . . . . . . . . . 44
Rear Vision Camera (RVC) . . . . . 193
Rear Windows . . . . . . . . . . . . . . . . . . . 40
Rearview Mirrors . . . . . . . . . . . . . . . . 37
Reclining Seatbacks . . . . . . . . . . . . . 43
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . . . 310
Records Maintenance . . . . . . . . . . . . . . . . . . 313
Recreational Vehicle Towing . . . . 290 Reimbursement Program,
GM Mobility . . . . . . . . . . . . . . . . . . . 322
Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . . . . . . . . . . . . 26
Remote Vehicle Start . . . . . . . . . . . . 28
Replacement Parts Airbags . . . . . . . . . . . . . . . . . . . . . . . . . 67
Maintenance . . . . . . . . . . . . . . . . . . 312
Replacing Airbag System . . . . . . . . 67
Replacing LATCH System Parts after a Crash . . . . . . . . . . . . . 81
Replacing Seat Belt System Parts after a Crash . . . . . . . . . . . . . 55
Reporting Safety Defects Canadian Government . . . . . . . . 329
General Motors . . . . . . . . . . . . . . . 329
U.S. Government . . . . . . . . . . . . . 329
Restraints Where to Put . . . . . . . . . . . . . . . . . . . 74
Retained Accessory Power (RAP) . . . . . . . . . . . . . . . . . . 177
Roads Driving, Wet . . . . . . . . . . . . . . . . . . 166
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . . . . 322
Rotation, Tires . . . . . . . . . . . . . . . . . . 268 Routing, Engine Drive Belt . . . . . . 317
Running the Vehicle While
Parked . . . . . . . . . . . . . . . . . . . . . . . . 181
S
Safety Defects ReportingCanadian Government . . . . . . . . 329
General Motors . . . . . . . . . . . . . . . 329
U.S. Government . . . . . . . . . . . . . 329
Safety Locks . . . . . . . . . . . . . . . . . . . . . 31
Safety System Check . . . . . . . . . . . . 55
Satellite Radio . . . . . . . . . . . . . . . . . . 136
Scheduling Appointments . . . . . . . 324
Seat Belts . . . . . . . . . . . . . . . . . . . . . . . 47 Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Extender . . . . . . . . . . . . . . . . . . . . . . . . 55
How to Wear Seat BeltsProperly . . . . . . . . . . . . . . . . . . . . . . . 48
Lap-Shoulder Belt . . . . . . . . . . . . . . 49
Reminders . . . . . . . . . . . . . . . . . . . . 102
Replacing after a Crash . . . . . . . . 55
Use During Pregnancy . . . . . . . . . . 54
Seats Adjustment, Front . . . . . . . . . . . . . . . 42
Head Restraints . . . . . . . . . . . . . . . . 42
Power Adjustment, Front . . . . . . . 42
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Index 353
Tires (cont'd)Pressure Monitor Operation . . 265
Pressure Monitor System . . . . . 264
Rotation . . . . . . . . . . . . . . . . . . . . . . 268
Sidewall Labeling . . . . . . . . . . . . . 257
Terminology and Definitions . . 260
Uniform Tire Quality
Grading . . . . . . . . . . . . . . . . . . . . . 273
Wheel Alignment and Tire
Balance . . . . . . . . . . . . . . . . . . . . . 275
Wheel Replacement . . . . . . . . . . 275
When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . . . 270
Winter . . . . . . . . . . . . . . . . . . . . . . . . 256
Tow/Haul Mode . . . . . . . . . . . . . . . . . 185
Tow/Haul Mode Light . . . . . . . . . . . 108
Towing Driving Characteristics . . . . . . . . 202
Equipment . . . . . . . . . . . . . . . . . . . . 209
General Information . . . . . . . . . . 202
Recreational Vehicle . . . . . . . . . . 290
Trailer . . . . . . . . . . . . . . . . . . . . . . . . 205
Trailer Sway Control (TSC) . . . .211
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 289
Traction Control System (TCS)/StabiliTrak Light . . . . . . . . . . . . . 108 Traction Control/Electronic
Stability Control . . . . . . . . . . . . . . . 188
Trailer Sway Control (TSC) . . . . . . . . . . .211
Tow Mirrors . . . . . . . . . . . . . . . . . . . . . 36
Towing . . . . . . . . . . . . . . . . . . . . . . . . 205
Transmission
Automatic . . . . . . . . . . . . . . . . . . . . . 182
Fluid, Automatic . . . . . . . . . 223, 226
Transportation Program, Courtesy . . . . . . . . . . . . . . . . . . . . . . 324
Trip Odometer . . . . . . . . . . . . . . . . . . . 99
Turn and Lane-Change Signals . . . . . . . . . . . . . . . . . . . . . . . . 125
U
Uniform Tire Quality Grading . . . 273
Using This Manual . . . . . . . . . . . . . . . . 2
V
VehicleCanadian Owners . . . . . . . . . . . . . . . 2
Control . . . . . . . . . . . . . . . . . . . . . . . 164
Identification Number (VIN) . . . 314
Load Limits . . . . . . . . . . . . . . . . . . . 169
Messages . . . . . . . . . . . . . . . . . . . . .115
Personalization . . . . . . . . . . . . . . . .116
Remote Start . . . . . . . . . . . . . . . . . . . 28
Security . . . . . . . . . . . . . . . . . . . . . . . . 34 Vehicle (cont'd)
Speed Messages . . . . . . . . . . . . . .116
Towing . . . . . . . . . . . . . . . . . . . . . . . . 289
Vehicle Care
Tire Pressure . . . . . . . . . . . . . . . . . 263
Vehicle Data Recording and Privacy . . . . . . . . . . . . . . . . . . . . . . . . 330
Ventilation, Air . . . . . . . . . . . . . . . . . . 161
Visors . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Voltmeter Gauge . . . . . . . . . . . . . . . 102
W
Warning Brake System Light . . . . . . . . . . . 107
Caution and Danger . . . . . . . . . . . . . 2
Warning Lights, Gauges, and Indicators . . . . . . . . . . . . . . . . . . . . . . 97
Warnings Hazard Flashers . . . . . . . . . . . . . . 125
Washer Fluid . . . . . . . . . . . . . . . . . . . 235
Wheels Alignment and Tire Balance . . 275
Different Size . . . . . . . . . . . . . . . . . 273
Replacement . . . . . . . . . . . . . . . . . 275
When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . . . . . 270
Where to Put the Restraint . . . . . . 74
Wi-Fi . . . . . . . . . . . . . . . . . . . . . . . . . . . 335